Customer Success & Sales Specialist

Role Overview: As a proactive and results-driven Customer Success & Sales Specialist in enterprise IT software, you will be responsible for managing enterprise-level clients, ensuring high satisfaction, and driving revenue growth. Your role will involve end-to-end client lifecycle management, from on-boarding and retention to up-selling, renewals, and account expansion. You will act as a trusted advisor to C-level stakeholders, owning both the relationship and commercial outcomes. Key Responsibilities: - Own client on-boarding, implementation planning, and smooth deployment of IT software solutions. - Build and maintain strong relationships with key enterprise stakeholders, including decision-makers and end users. - Conduct regular check-ins, training sessions, and performance reviews to ensure value realization. - Track product usage, satisfaction metrics, and drive engagement strategies. - Own revenue targets across assigned accounts, driving upsells, cross-sells, and license expansion. - Lead the entire renewal process, ensuring timely contract closures with strong value positioning. - Collaborate with pre-sales and product teams to develop tailored pitches and solution presentations. - Identify whitespace opportunities and pitch new modules/features based on client maturity and need. - Manage proposal submissions, pricing negotiations, procurement coordination, and final deal closure. - Support RFPs/RFIs and proposal building in collaboration with the technical and presales team. - Ensure accurate CRM reporting, deal pipeline tracking, and revenue forecasting. - Work closely with Product, Delivery, and Support teams to escalate issues and align on client expectations. - Serve as the voice of the customer, sharing actionable feedback to enhance the product roadmap. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus. - 2+ years of combined experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software. - Proven experience managing end-to-end sales cycles and renewals for enterprise clients. - Familiarity with SaaS platforms, enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. - Strong commercial acumen, negotiation skills, and solution selling mindset. - Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms. - Excellent communication and presentation skills; ability to engage C-suite leaders.,