2 Satisfaction Metrics Jobs

You are a proactive and results-driven Customer Success & Sales Specialist with 2-4 years of experience in enterprise software sales or customer success. In this full-time role, you will be responsible for managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your primary focus will be on end-to-end client lifecycle management, including onboarding, retention, upselling, renewals, and account expansion. Acting as a trusted advisor to C-level stakeholders, you will own both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Handling client onboarding, implementation planning, and deployment of IT software solutions. Building strong relationships with key enterprise stakeholders and conducting regular check-ins, training sessions, and performance reviews. - Sales, Revenue & Account Growth: Owning revenue targets, driving upsells, cross-sells, and license expansion. Leading the renewal process and collaborating with pre-sales and product teams for tailored pitches and solution presentations. - Commercial Negotiation & Closure: Managing proposal submissions, pricing negotiations, procurement coordination, and deal closure. Supporting RFPs/RFIs and ensuring accurate CRM reporting and revenue forecasting. - Internal Collaboration & Feedback Loop: Working closely with Product, Delivery, and Support teams to escalate issues and align on client expectations. Serving as the voice of the customer and sharing actionable feedback to enhance the product roadmap. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, Business, or related fields (MBA is a plus). You should possess 2+ years of experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software, with a track record of managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms, enterprise IT systems, and cloud architecture is essential, along with strong commercial acumen, negotiation skills, and a solution selling mindset. Proficiency in CRM tools such as Salesforce and Zoho CRM, as well as sales enablement platforms, is required. Excellent communication and presentation skills are essential for engaging with C-suite leaders effectively.,

We are seeking a dedicated and experienced ServiceNow HRSD Product Analyst who possesses a deep understanding of global enterprise HR service delivery transformations through ServiceNow. In this role, you will be instrumental in the design, analysis, and implementation of HR workflows and self-service experiences leveraging ServiceNow HR Service Delivery (HRSD) capabilities. Collaboration with stakeholders from HR, IT, and various business functions will be key to ensuring seamless employee experiences across digital platforms. Your responsibilities will include leveraging over 5 years of hands-on experience with ServiceNow HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and integrations with enterprise systems. You will drive the end-to-end implementation of HRSD solutions aligning with business objectives for global enterprises, with a focus on scalability and user-centric design. Additionally, you will collaborate with HR stakeholders and business process owners to analyze current workflows and design future solutions on the ServiceNow platform. Leading or supporting discovery workshops and stakeholder interviews to gather requirements, define use cases, and translate them into functional design specifications will be part of your role. You will also integrate ServiceNow HRSD with external enterprise platforms like Workday, SAP SuccessFactors, SilkRoad, and other HR or ERP systems to ensure seamless data flow and operational efficiency. Advocating for employee experience enhancements using ServiceNow capabilities, evaluating technical options, and recommending solutions for specific HR challenges will be crucial to your success. Furthermore, you will apply data-driven decision-making to propose enhancements, track success metrics, and drive continuous improvement of HR service delivery. Acting as the bridge between technology and business, you will align ServiceNow HRSD solutions with strategic HR initiatives. Ensuring best practices in configuration, workflow management, scripting, transform maps, table management, SLAs, email notifications, agent workspace, and analytics dashboards will be essential aspects of your role. Contribution to governance standards, documentation, and ongoing system maintenance will also be expected. Key Requirements: - ServiceNow Certified Implementation Specialist - HRSD (CIS-HRSD) is mandatory. - Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field. Master's Degree is a plus. - Strong understanding of HR domain processes and digital transformation's impact on HR operations and employee services. - Familiarity with IVR integrations and Employee Document Management functionalities is advantageous. Solid Foundation In Configuring: - ServiceNow forms and workflows. - Business rules and client/server scripts. - Service maps and integrations via web services (REST/SOAP). - Transform maps and data loads. - Performance analytics and reporting tools. - Knowledge of HR analytics, dashboards, and satisfaction metrics. Preferred Certifications And Skills: - Certifications in Project Management (e.g., PMP, Agile) and HR Functional Areas (e.g., SHRM-CP, PHR/SPHR) are preferred. - Strong problem-solving and stakeholder management skills. - Outstanding communication, facilitation, and interpersonal skills. - Ability to manage multiple tasks and priorities under pressure. - Positive attitude with a growth mindset and ability to thrive in dynamic environments.,