16 Feedback Loop Jobs

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be responsible for moving tickets to the correct department or queue for further assistance. Developing and maintaining a thorough understanding of the product features, updates, and improvements is crucial. You should be prepared to relay accurate and detailed information to assist customers effectively. Additionally, diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support are part of your troubleshooting responsibilities. It is essential to record all troubleshooting steps and findings in account notes for future reference. Maintaining clear and organized account notes on every interaction/escalation is necessary to ensure effective communication and problem resolution. Delivering prompt, accurate, and professional service in all interactions is key to achieving customer satisfaction. Striving for first-contact resolution and exceeding customer expectations should be your goal in every interaction. Reporting recurring issues, feature requests, and other feedback to headquarters to drive product improvements is part of the feedback loop. It is essential to follow all processes and procedures, stay up to date with updates and changes, and adhere to quality feedback processes. Core requirements for this role include a minimum of 8 months to 2 years of experience, preferably in a contact center or similar environment, ideally with SaaS products. Strong verbal and written communication skills in English, technical aptitude related to SaaS products, commitment to customer satisfaction, adaptability in a fast-paced environment, and attention to detail are necessary qualities. Desired skills include knowledge of VPN, antivirus, desktop engineers, experience with Software as a Service products, hybrid experience in tickets and chat, good written and communication skills, and willingness to work in a 24/7 shift environment.,

As a Sales Development Representative, you will be responsible for engaging with various lead types, whether they are new prospects or existing customers, in a thoughtful and timely manner. It is crucial to adhere to follow-up SLAs and best practices by reaching out to leads through phone calls, emails, or other communication channels to initiate conversations and gather necessary information. An essential part of your role will involve conducting a needs analysis to understand the challenges, goals, and priorities of prospects. By identifying the prospect's needs, you will be able to determine how the company's solution can effectively address and fulfill those requirements. Furthermore, you will be tasked with nurturing leads by scheduling follow-up interactions to educate them on the product/service and address any concerns they may have. Sales qualification is a key aspect of your responsibilities. You will need to assess whether a lead is ready to progress to a sales demo or meeting with an Account Executive based on their level of interest and qualification criteria. It is important to accurately update the CRM system with lead information, interaction details, and qualification status. Additionally, you will need to provide market intelligence information about other solutions the prospect may be utilizing. Your role also involves the handoff to the sales team. This includes booking highly qualified discovery meetings with the appropriate sales representative and ensuring a smooth transition by providing clear and concise information about qualified leads to the sales team. Collaboration with the marketing team is essential to provide feedback on lead quality and campaign effectiveness. Meeting various KPIs and targets is a crucial aspect of your role. You will be accountable for meeting KPIs related to follow-up time, number of follow-up attempts, variety of follow-up attempts, conversion rate targets, monthly meeting booking target, and handoff quality KPIs. You will be responsible for lead follow-up coverage for Europe, requiring fluency in both English and French. Your ability to communicate effectively in both languages is essential to successfully fulfill this aspect of the role.,

As a Brand Ambassador, you play a crucial role in representing and promoting our brand. Your responsibilities include acting as a spokesperson for the brand at various events, online platforms, and within the community. It is important to maintain a positive image and embody the values and message of our brand. You will be responsible for promoting our products and services through social media, blogs, and other digital platforms. Engaging with followers and creating content that resonates with our target audience is key to your role. Additionally, you will interact with customers and potential clients to build relationships, gather feedback, and address inquiries about our products and services. In terms of content creation, you will develop engaging and authentic content such as photos, videos, and posts that showcase our brand. Collaboration with the marketing team is essential to ensure consistency in messaging. Representing our brand at trade shows, conventions, and community events, as well as participating in promotional activities and campaigns, will enhance our brand visibility. Your insights into market trends and customer preferences will be valuable for our brand. Monitoring competitor activities and reporting on potential opportunities or threats will help us stay ahead. Building relationships with influencers, other brand ambassadors, and industry professionals, as well as collaborating with partners to expand our reach, are also part of your responsibilities. Sharing customer feedback and insights with the marketing team to improve our products and services is crucial. Participation in brainstorming sessions for marketing strategies and campaigns will contribute to our success. It is important to stay informed about our products, services, and industry trends by attending training sessions or workshops. Tracking and reporting on the effectiveness of our promotional efforts, analyzing engagement metrics, and adjusting strategies accordingly will be part of your role. To be successful as a Brand Ambassador, you should have a passion for our brand, excellent communication skills, social media savvy, relationship-building skills, and creativity to develop unique promotional ideas. This is a full-time position with benefits including Provident Fund, day shift schedule, performance bonus, and requires at least 1 year of total work experience. The work location is in person.,

As a Regional Head at KGeN (Kratos Gamer Network), you will be an integral part of our team, responsible for building and nurturing gaming communities in the South and West regions of India. Your role will involve creating a welcoming environment for gamers to connect, compete, and collaborate, ultimately contributing to the growth and success of our multi-chain gamer network. Your key responsibilities will include developing and implementing strategies to grow active gaming communities within colleges and gaming cafes, planning and overseeing gaming tournaments and events to enhance brand awareness and community engagement, collaborating with various stakeholders to drive participation and establish strong partnerships, working closely with the marketing team to promote events and campaigns through social media and other channels, collecting feedback from the gaming communities to improve our products and services, organizing in-person events in different locations, creating engaging content for blogs, social media, and newsletters, and tracking the success of community initiatives to provide insights for future growth. To excel in this role, you should possess 3-11 years of experience in community management or event management, with a particular interest in gaming and youth engagement. A deep understanding of gaming culture, esports, and the gaming community landscape is essential, along with proven event management skills, excellent communication abilities, strong interpersonal skills for building lasting partnerships, familiarity with social media platforms and online gaming forums, and a willingness to travel for events and community-building activities. If you are passionate about gaming and thrive in a dynamic environment, we invite you to join us in our mission to establish a vibrant and inclusive gaming community throughout India.,

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, and technical aptitude are essential. Your customer-centric mindset, team player attitude, and organizational skills will be key in delivering exceptional service and maximizing customer ROI. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are an enthusiastic problem-solver with a passion for building relationships and delivering exceptional service, we invite you to join our team and make a meaningful impact on our customers" success.,

As a SaaS Solutions Architect at MSB Digital Private Limited, you will be part of a leading provider of innovative SaaS solutions aimed at helping businesses streamline their operations and achieve their objectives. Your role will involve engaging with potential customers to understand their business needs and challenges, conducting product demonstrations to showcase the value of our solutions, developing tailored proposals, and building strong relationships with partners to drive collaboration and mutual growth. You will also provide technical guidance and support to customers and partners for successful implementation and adoption of our solutions, gather customer feedback for future enhancements, and stay updated on industry trends and competitor offerings to effectively position our solutions in the market. To excel in this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with an MBA in Sales and Marketing from a reputed institute. Previous experience as a Solutions Architect, preferably in the SaaS industry, is essential. You should possess a strong technical background, excellent communication and presentation skills, and the ability to understand and explain complex solutions. Strong problem-solving skills, a customer-centric mindset, and the capacity to work both independently and collaboratively are crucial for success in this position. In return, you can expect a competitive salary with performance-based bonuses, comprehensive health & accident insurance, opportunities for professional development and career growth, flexible working hours, and a collaborative and inclusive work environment. MSB Digital Pvt Ltd, as a product-based enterprise solutions provider, offers innovative solutions for industry-specific needs, reflecting deep domain expertise and a commitment to constant innovation. Our end-to-end solutions cater to various sectors, including financial, healthcare, administrative, automotive, education, pharma, and life sciences, ensuring our offerings are best-in-class in the market. Join our team and be a part of our journey towards excellence in the SaaS industry! Apply today to be considered for this exciting opportunity. If you do not find a listed position that matches your profile, feel free to reach out to us at [email@example.com], and our human resources team will review your application accordingly.,

As a valuable team member, your key responsibilities will include the following: Customer Engagement: You will be responsible for building and maintaining strong relationships with clients, ensuring a deep understanding of their needs and delivering tailored product solutions that meet their requirements. Product Expertise: Your role will involve developing a comprehensive understanding of our products and services. It will be essential to stay updated on the latest features, benefits, and industry trends to effectively communicate the value proposition to our clients. Consultative Selling: You will conduct thorough needs assessments and product demonstrations to showcase how our offerings can address specific customer challenges. Your ability to engage in consultative selling will be crucial in driving customer satisfaction and loyalty. Support and Guidance: Providing exceptional support to customers will be a core aspect of your role. You will be tasked with answering inquiries, resolving issues, and ensuring that customers have a positive experience throughout their interaction with our products and services. Feedback Loop: You will play a vital role in gathering customer feedback and insights. This information will be instrumental in informing product development and improvement initiatives, ensuring that we continue to meet and exceed customer expectations. Collaboration: Collaborating closely with sales, marketing, and product development teams will be essential. By aligning customer needs with company offerings, you will contribute to the overall success of our business and drive customer satisfaction. Training and Development: Conducting training sessions for clients on product usage and best practices will be part of your responsibilities. These efforts will enhance client understanding and satisfaction, ultimately contributing to long-term customer relationships. If you are looking to make a significant impact in a dynamic and customer-focused environment, this role offers an exciting opportunity to leverage your skills and expertise for mutual success.,

You will be responsible for managing a portfolio of high-value clients, establishing strong relationships to understand their business needs and objectives. Your role will involve ensuring client retention and growth by overseeing timely renewals, suggesting up-sell/cross-sell opportunities, and recognizing potential within existing accounts. Your expertise in solution selling will be essential as you analyze client challenges in the import-export industry and propose tailored data and intelligence solutions. Another crucial aspect of your job will be client onboarding and training, where you will guarantee a smooth transition for new accounts and provide guidance to optimize product utilization. You will also be in charge of performance reporting, delivering regular updates to clients including reports, insights, and product analytics to showcase return on investment and value. As the primary liaison between clients and the company, you will gather feedback to represent the voice of the customer. Collaborating with product and tech teams, you will work towards enhancing offerings based on client input. Additionally, staying informed about EXIM trends, market shifts, and competitor strategies is vital to provide clients with added value. This is a full-time position with benefits including health insurance, leave encashment, and Provident Fund. The work schedule is during day shifts from Monday to Friday. The role requires in-person work at the specified location.,

As a Business Analyst, you will collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with project goals and objectives. You will work closely with technical teams to translate business needs into functional specifications and user stories to meet business goals. Analyzing the performance of implemented solutions, you will identify areas for improvement and recommend enhancements to optimize business outcomes. Collecting and analyzing user feedback, you will provide actionable insights driving product improvements aligned with business needs. Preparing comprehensive reports on project status, challenges, and solutions will be essential to keep all stakeholders well-informed. Addressing any business issues or challenges that arise, you will coordinate with cross-functional teams to deliver swift and effective resolutions. Developing user stories to support agile development processes, ensuring they accurately reflect business needs, will also be a part of your responsibilities. To excel in this role, you should have proven experience as a Business Analyst in the IT or related industry. Strong analytical and problem-solving skills, attention to detail, and excellent communication and presentation skills are crucial. You should be able to convey technical concepts to business stakeholders effectively. Knowledge of software development life cycles, web technologies, and IT infrastructure is required, along with the ability to work collaboratively in a team environment and manage multiple stakeholder expectations. Proficiency in Microsoft Office Suite and experience with CRM or project management skills are desired. Experience with enterprise software solutions, business process improvements, and familiarity with emerging technologies and trends in the IT sector will be advantageous. Experience working in agile environments and familiarity with writing user stories are also beneficial for this role.,

Responsibilities: * Develop growth strategies, onboard new clients, report performance. * Manage key accounts, retain existing ones through strategic planning. * Monitor market trends, provide feedback loops. Health insurance Provident fund

As a Business Analyst, you will collaborate with stakeholders to gather, document, and analyze business requirements ensuring alignment with project goals and objectives. You will work closely with technical teams to translate business needs into functional specifications and user stories, ensuring that business goals are met. Analyzing the performance of implemented solutions, identifying areas for improvement, and recommending enhancements to optimize business outcomes will also be a key responsibility. Collecting and analyzing user feedback to provide actionable insights that drive product improvements and align with business needs is an essential part of the role. You will prepare comprehensive reports on project status, challenges, and solutions to ensure all stakeholders are well-informed. Addressing any business issues or challenges that arise by coordinating with cross-functional teams to deliver swift and effective resolutions is also a crucial aspect of the job. Developing user stories to support agile development processes and ensuring they accurately reflect business needs will be part of your responsibilities. Proven experience as a Business Analyst in an IT or related industry, strong analytical and problem-solving skills, and a keen attention to detail are required for this role. Excellent communication and presentation skills are essential for conveying technical concepts to business stakeholders effectively. You should have knowledge of software development life cycles, web technologies, and IT infrastructure. The ability to work collaboratively in a team environment and manage multiple stakeholder expectations is necessary. Proficiency in the Microsoft Office Suite and experience with CRM or project management skills are also important. Experience with enterprise software solutions and business process improvements, familiarity with emerging technologies and trends in the IT sector, and experience working in agile environments are desired qualifications. Familiarity with writing user stories is an added advantage for this role.,

Role : Catalogue Process Exp : 1 years Loc : Chennai & Pondichery Package : 3LPA Qua : Any UG Shift : Day shift(10:00Am to 7:00PM) Industry : E-commerce Regards Bhuvana 9150760085

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

The SaaS Solutions Architect at MSB Digital Private Limited will be responsible for engaging with potential customers to understand their business needs and challenges. You will conduct comprehensive product demonstrations to showcase the value of our SaaS solutions. Your role will involve developing and presenting tailored proposals that address customer requirements and emphasize the benefits of our solutions. Building and maintaining strong relationships with partners to drive mutual growth will be a key aspect of your responsibilities. As a SaaS Solutions Architect, you will provide technical guidance and support to customers and partners to ensure successful implementation and adoption of our solutions. Gathering and relaying customer feedback to the product development team for future enhancements, staying updated on industry trends, and analyzing competitor offerings to effectively position our solutions in the market are integral parts of your role. The ideal candidate for this position should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with an MBA in Sales and Marketing from a reputable institute. Proven experience as a Solutions Architect, preferably in the SaaS industry, is required. Strong technical background, excellent communication and presentation skills, and the ability to build and maintain relationships with customers and partners are essential qualifications. Problem-solving skills, a customer-centric mindset, and the ability to work both independently and as part of a team are also important attributes. MSB Digital Private Limited offers competitive salary and performance-based bonuses, comprehensive health & accident insurance, opportunities for professional development and career growth, flexible working hours, and a collaborative and inclusive work environment. Join us in driving innovation and delivering cutting-edge solutions to our clients. Apply today and take the next step in your career with MSB Digital Private Limited.,

A digital customer service manager plays a crucial role in addressing a company's customer service operations. Whose focused area is on addressing customer complaints, queries and enquiries from various sources. Manager responsibility is ensuring high-quality support and resolution to customers. Managers should have a deep understanding of business functions. Job Title: Customer Service Manager Key Responsibilities: Customer Support: Address and resolve customer complaint, query and enquiry related to digital assets, including transactions, account management, and platform navigation Team Leadership: Manage and supervise customer service representatives and support staff. Team Management: Lead a team of customer service representatives specializing in digital assets, ensuring they are knowledgeable and effective in their roles. Training and Development: Develop training programs for new staff and provide ongoing training to support functional team. Develop training materials and programs to educate staff on digital assets and service best practices. Performance Monitoring: Track team performance metrics and individual performance to ensure high standards of service. Customer Engagement: Address customer inquiries and complaints effectively, working to resolve issues promptly. Build strong relationships with customers through ongoing, meaningful interactions. Process Improvement: Analyze customer service processes and implement improvements to enhance efficiency and customer satisfaction. Compliance Oversight: Ensure that customer interactions comply with regulatory standards relevant organizational policies. Reporting: Prepare reports on customer service operations, feedback, and areas for improvement. Issue Resolution: Handle escalated customer issues, working to resolve complex problems efficiently. Feedback Loop: Gather customer feedback regarding digital asset services and work with product development teams to enhance offerings. Required Skills: Communication: Excellent verbal and written communication skills to interact effectively with customers and team members. Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently. Empathy: Ability to understand and respond to customer needs and concerns with sensitivity. Leadership: Proven leadership skills to manage and motivate a team. Technical Proficiency: Familiarity with customer service software and tools. Qualifications: Education: Bachelors degree in Business Administration, Communications, or a related field is often preferred. Experience: Previous experience in customer service roles, with a minimum of 3-5 years in a supervisory or managerial position. Previous experience specific to digital assets is a significant advantage. Personal Attributes: Strong customer-centric mindset with customer-focused and attentive to detail. Patience and resilience in high-pressure situations. Ability to adapt to changing circumstances and diverse customer needs.