HG Insights

Job Title: Senior Business Intelligence Engineer Department: Analytics About Us At HG Insights, we lead the way in technology intelligence, delivering AI-driven insights through advanced data science and scalable big data architecture. Our Big Data Insights Platform ingests and processes billions of unstructured records, fueling a robust data lake that powers analytics and reporting for strategic decision-making. As a BI Engineer, you’ll work with high-volume data pipelines, model datasets for business consumption, and help transform raw data into meaningful insights that drive enterprise outcomes. Join us to shape the future of B2B intelligence through data. What You’ll Do: Develop dashboards, reporting tools, and real-time metrics to monitor business performance. Ensure data quality, integrity, and security across all data assets. Develop and optimize data solutions using Python for data manipulation, automation, and analytics. Build and manage robust ETL processes using industry-standard tools and frameworks. Write advanced SQL queries for data extraction, aggregation, and analysis across large, complex datasets. Model, warehouse, and manage data in relational databases (RDBMS) and cloud data warehouses (e.g., Snowflake, Databricks). Apply agile methodologies to manage project workflows, foster cross-functional collaboration, and adapt to changing business needs. Utilize version control systems (e.g., Git) for code management and collaboration. Stay current with emerging technologies and industry best practices in data engineering and business intelligence. What You’ll Be Responsible For Drive end-to-end delivery of data and analytics projects, from requirements gathering to deployment and ongoing optimization, ensuring projects are completed on time and within scope. Collaborate with legal, privacy, security, and business stakeholders to align data management practices with organizational and regulatory requirements. Design, implement, and maintain scalable data pipelines and ETL workflows to extract, transform, and load data from diverse sources. Establishing and maintaining comprehensive data governance and compliance frameworks to ensure data quality, integrity, security, and regulatory compliance. What You’ll Need Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field. 5+ years of professional experience in business intelligence, data engineering, or analytics roles. Proficiency in Python for data processing and automation. Advanced SQL skills and experience with relational databases (e.g., PostgreSQL, MySQL, SQL Server, Oracle). Hands-on experience with ETL tools and frameworks (e.g., Airflow, dbt). Experience working with big data technologies, including Snowflake and Databricks. Strong understanding of data modeling, warehousing concepts, and best practices. Demonstrated experience establishing and maintaining data governance and compliance frameworks, including data quality, security, and regulatory compliance. Proven ability to drive end-to-end data and analytics projects, including requirements gathering, development, deployment, and optimization. Experience working in agile environments and applying agile project management principles. Experience with cloud platforms, with a preference for AWS (e.g., S3, Redshift, EC2, DynamoDB). Familiarity with code versioning tools such as Git. Demonstrated ability to work cross-functionally and communicate technical concepts to non-technical stakeholders. Strong problem-solving skills and attention to detail. Preferred Qualifications Knowledge of data visualization tools (e.g., Tableau, Power BI, Quicksight). Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines. Exposure to streaming data technologies (Kafka, Spark Streaming). Experience with statistical analysis, forecasting, and A/B testing. Knowledge of data security and privacy best practices in cloud environments. Experience using Hex notebooks for collaborative analytics, data science workflows, and building interactive data apps is a plus Experience using or implementing AI-based solutions to solve business problems and drive projects forward. Soft Skills Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, ambiguous, and evolving environment. Self-starter with a strong bias for action and ownership. Show more Show less

Job Title: Sr Sales Development Representative Department: Sales Development What You’ll Do: HG Insights Sales Development Representatives (SDR) are vital to our business, creating interest in our solutions through proactive outbound prospecting activities. In this role, you will help drive new revenue for the company by qualifying and coordinating sales meetings for Account Executives across all channels. As a Sr SDR you will work closely with the Account Executive team to generate meetings that lead to opportunities within new and prospective enterprise organizations ($250m-$10bn+) What You'll Be Responsible For: In-depth account research and documentation of medium to large tech companies and consultancies. Initiating contact with prospective customers through outreach efforts such as cold-calling, emails, and social networking. Qualifying and converting inbound leads produced by the marketing team. Generating initial interest and booking meetings with prospects from assigned accounts within your territory. Nurturing prospects that have expressed interest until they are ready to participate in a discovery call. Managing all leads through conversion including call tracking and rescheduling meetings when needed Collaborating with account executives to strategize on accounts and help progress opportunities to validation. Meet and exceed personal weekly and monthly performance targets Performance Expectations: Sr SDRs will be targeting Director, VP, and C-Level GTM leadership personas within the B2B technology industry (Sales, Marketing, Operations, and Strategy) 60 cold calls / day 20 personalized emails / day 30 personalized Linkedin touchpoints / day Generate 5 opportunities/ month, which equates to 15 meetings sat, and 5+ net new stakeholder meetings booked / week What You’ll Need: Bachelor’s Degree or equivalent experience in Business, Economics, Communications, or related field 2-3 years of tech sales experience in an outbound selling role, preferably at a technology company Successful track record of meeting and exceeding sales targets Proficiency with CRM and opportunity management systems, preferably Salesforce.com Experience in effectively leveraging sales and sales development tools such as Outreach.io, LinkedIn, and contact providers (such as Apollo, Lusha, ZoomInfo, etc.) Exceptional level of self-motivation and tenacity Ability to collaborate effectively with a dynamic team remotely Excellent written and verbal communication skills Demonstrate an ability to take both analytical and creative approaches to solve problems Strong organizational skills with the ability to prioritize while multitasking Ability to work through change and navigate ambiguity in a fast paced environment High social intelligence with a natural inclination to win Show more Show less

Job Title: Sr. Content Writer Department: Growth Marketing Division: Marketing HG Insights is a leader in technology intelligence, providing data-driven insights that help businesses make strategic decisions about technology investments and market opportunities. We transform raw data into actionable intelligence that drives revenue growth and competitive advantage for our customers. We are seeking an experienced Senior Content Writer to develop compelling, high-quality content that showcases our market intelligence solutions and expertise. The ideal candidate will translate complex technology and data concepts into clear, engaging narratives that resonate with B2B technology buyers and marketing professionals. What You'll Be Responsible For: Produce diverse content types across stages of buyer journey including website copy, blog posts, whitepapers, case studies, email campaigns, and sales collateral. Research industry trends and develop thought leadership content that positions HG Insights as an authority in revenue growth intelligence. Work closely with product marketing, demand generation, and sales teams to understand audience needs and develop targeted messaging. Create data-driven content that highlights the value of our revenue growth intelligence platform. Maintain consistent brand voice across all content while adapting tone for different channels and audience segments. Edit and proofread content to ensure accuracy, clarity, and adherence to style guidelines. Manage content calendar and meet production deadlines for multiple projects simultaneously. Track and optimize content consumption and click-through performance. Work cross-functionally to identify top content topics, keywords, placement, and promotion. What You’ll Need: 5+ years of B2B content writing experience, preferably in technology, SaaS, or data analytics sectors Exceptional writing and editing skills with a portfolio demonstrating versatility across different content formats. Attention to detail is a must. Strong understanding of B2B marketing principles and content strategy. Ability to comprehend and communicate complex technological concepts to various audience levels. Experience with SEO best practices and data-driven content creation Bachelor's degree in Marketing, Communications, Journalism, English, or relevant field Excellent project management skills and attention to detail. Collaborative team player with strong communication skills. Why Join HG Insights? Be part of a dynamic, fast-growing enterprise SaaS company. Work with an innovative team driving AI-powered revenue growth intelligence solutions. Enjoy career growth opportunities in a high-impact role. Competitive salary and comprehensive benefits package. Collaborate with global teams based in the USA and UK. Collaborative and innovative work environment. Opportunities for professional development and learning. If you're passionate about partner marketing and looking to make an impact in a leading B2B SaaS company, we’d love to hear from you! HG Insights is an equal opportunity employer and values diversity at all levels. Show more Show less

What You'll Do: We’re searching for an experienced Full Stack developer to work on our product teams who is passionate about developing products that are simple, intuitive, and beautiful. We build big-data systems utilizing cutting-edge technologies and solutions that allow our developers to learn and develop while shipping amazing products. As part of our team, you’ll be working on our Big Data Insights Platform products and elevating user experiences. Our stack is based on Elixir, React, and GraphQL APIs. We are a growing company with small, focused engineering teams that are delivering innovative features in a fast-growing market. What You’ll Be Responsible For: You will work on our Product Engineering Teams You will design and enhance core business-driving services and products You will develop features in our databases, backend apps, and front end UI You will help architect and design service-driven UI via RESTful and GraphQL APIs You will work on ideas from different team members as well as your own Participate in our on-call rotation, Fix bugs rapidly and investigate and resolve production problems Attend daily stand-up meetings, planning sessions, encourage others, and collaborate at a rapid pace What You’ll Need: BS/MS in Computer Science, or other related fields. Or on-the-job experience. 5+ years of designing and programming in a work setting Proficient in backend (Elixir) and frontend (JavaScript/TypeScript) with real-world experience applying system and code design patterns. Strong in React or similar Experience building RESTful or GraphQL APIs Good knowledge of SQL Experience with Amazon Web Services (EC2, S3, RDS, Lambdas, EKS, etc.) Comfortable working with CI/CD and automation tools: Docker, Kubernetes, Terraform or similar Good DevOps skills (automate everything, infrastructure as code) Comfortable in an agile development environment Self-learner, hacker, and technology advocate who can work on anything Thrive in a fast-growing environment Proven track record of successful project delivery Excellent written and spoken English communication Nice-to-haves: You've worked on Enterprise-grade SaaS applications Experience leading a project / team Familiar with ElasticSearch, Snowflake/Databricks, ClickHouse or similar Big Data technology Loves startup culture where everyone's contributions are felt and loved. Show more Show less

Job Title: Senior Software Engineer Department: IDP About Us HG Insights is the global leader in technology intelligence, delivering actionable AI driven insights through advanced data science and scalable big data solutions. Our Big Data Insights Platform processes billions of unstructured documents and powers a vast data lake, enabling enterprises to make strategic, data-driven decisions. Join our team to solve complex data challenges at scale and shape the future of B2B intelligence. What You’ll Do: Design, build, and optimize large-scale distributed data pipelines for processing billions of unstructured documents using Databricks, Apache Spark, and cloud-native big data tools Architect and scale enterprise-grade big-data systems, including data lakes, ETL/ELT workflows, and syndication platforms for customer-facing Insights-as-a-Service (InaaS) products. Collaborate with product teams to develop features across databases, backend services, and frontend UIs that expose actionable intelligence from complex datasets. Implement cutting-edge solutions for data ingestion, transformation, and analytics using Hadoop/Spark ecosystems, Elasticsearch, and cloud services (AWS EC2, S3, EMR). Drive system reliability through automation, CI/CD pipelines (Docker, Kubernetes, Terraform), and infrastructure-as-code practices. What You’ll Be Responsible For Leading the development of our Big Data Insights Platform, ensuring scalability, performance, and cost-efficiency across distributed systems. Mentoring engineers, conducting code reviews, and establishing best practices for Spark optimization, data modeling, and cluster resource management. Building & Troubleshooting complex data pipeline issues, including performance tuning of Spark jobs, query optimization, and data quality enforcement. Collaborating in agile workflows (daily stand-ups, sprint planning) to deliver features rapidly while maintaining system stability. Ensuring security and compliance across data workflows, including access controls, encryption, and governance policies. What You’ll Need BS/MS/Ph.D. in Computer Science or related field, with 5+ years of experience building production-grade big data systems. Expertise in Scala/Java for Spark development, including optimization of batch/streaming jobs and debugging distributed workflows. Proven track record with: Databricks, Hadoop/Spark ecosystems, and SQL/NoSQL databases (MySQL, Elasticsearch). Cloud platforms (AWS EC2, S3, EMR) and infrastructure-as-code tools (Terraform, Kubernetes). RESTful APIs, microservices architectures, and CI/CD automation37. Leadership experience as a technical lead, including mentoring engineers and driving architectural decisions. Strong understanding of agile practices, distributed computing principles, and data lake architectures. Airflow orchestration (DAGs, operators, sensors) and integration with Spark/Databricks 7+ years of designing, modeling and building big data pipelines in an enterprise work setting. Nice-to-Haves Experience with machine learning pipelines (Spark MLlib, Databricks ML) for predictive analytics. Knowledge of data governance frameworks and compliance standards (GDPR, CCPA). Contributions to open-source big data projects or published technical blogs/papers. DevOps proficiency in monitoring tools (Prometheus, Grafana) and serverless architectures. Show more Show less

Job Description: Senior Full-Stack QA Engineer We are seeking an experienced and skilled Senior Full-Stack QA Engineer to join our team. As a Senior QA Engineer, you will play a crucial role in providing QA engineering support within a full-stack development team operating in a Kanban SDLC environment. Your responsibilities will include refining user stories and test permutations, performing functional testing in a docker-compose environment, authoring web UI automated regression tests, and deploying released code to the production environment. To excel in this role, you must have demonstrated senior-level hands-on experience in a wide range of technologies and programming languages. Responsibilities: Collaborate with the development team to refine user stories and test permutations, ensuring clear understanding of requirements and acceptance criteria. Perform thorough functional testing of software applications in a docker-compose environment to ensure their quality and reliability. Pull branches, push commits, merge pull requests within Git repositories Author comprehensive Github actions workflow files, monitor and debug github actions runs Author comprehensive and maintainable automated regression tests for the web UI using suitable frameworks and tools. Deploy released code to the production environment, ensuring smooth and error-free deployments. Work closely with cross-functional teams to identify, track, and resolve any quality-related issues, ensuring the software meets the highest standards. Continuously improve and optimize the QA process, methodologies, and tools to enhance the efficiency and effectiveness of testing activities. Stay up-to-date with the latest industry trends and advancements in QA practices, technologies, and tools, and propose innovative solutions to improve the overall quality of our software products. Must Have Requirements: BSCS Computer Science 5 years work experience in a QA Engineering role Demonstrable senior-level hands-on experience as a QA Engineer, specifically in a full-stack development environment. Expertise in Docker, including authoring Dockerfiles and extensive command line experience. Experience in Docker-Compose, including authoring complex compose files with internal and external networks, volume mounts, multiple services, build stanzas, and volume sharing. Experience in debugging docker-compose runtime stack topologies. knowledge and experience in authoring Kubernetes .yml files for applications, configMaps, and deployments. Proficiency in using the kubectl command line and working with kubectx contexts is essential. Experience of Postgres, including launching databases natively and in Docker, creating schemas, and utilizing pSql query language effectively. Experience in interacting with Amazon RDS instances in a cloud-based environment. Proficiency in interacting with ElasticSearch (AWS OpenSearch) in a cloud-based environment, including executing ES queries via curl. In-depth knowledge and experience with Selenium WebDriver and Web UI automation ecosystems, including proficiency in the Selenium WebDriver API, Selenium Grid, and authoring selenium selector types (XPATH, .css). Familiarity with the Page Object Model convention and the Jasmine test runner syntax is essential. Expert level knowledge and proficiency in Webdriver.io and its constructs and API for Web UI automation. Experience in authoring and debugging complex Github Actions workflow files to enable the running of unit tests, integration tests, end-to-end tests, and deploying code to staging and production environments. Demonstrated proficiency in TypeScript with in-depth knowledge of the language. Familiarity with the Elixir programming language and library, including knowledge of Oban job processing. Familiarity with monitoring tools such as DataDog and Sentry. If you are a highly skilled and motivated individual with a proven track record in Senior Full-Stack QA Engineering, we invite you to apply. Join our team and contribute to the success of our cutting-edge projects in a collaborative and innovative environment.

At HG Insights, we believe people are our greatest strength. As the Sr. Manager / Director of Global Human Resources , you will serve as a trusted advisor to our global workforce, supporting employees and managers across regions—including India, North America, and EMEA. This role focuses on building thoughtful, scalable HR practices that reflect our values of customer centricity, collaboration, and excellence. We are seeking a proactive, culturally-aware HR leader who is comfortable operating independently in a fast-paced, high-growth environment. You will be responsible for establishing and executing key global HR processes that enhance the employee experience and support long-term business success. This is a strategic and hands-on individual contributor position that plays a vital role in shaping the people function without the responsibility of leading a team at this time. Key Responsibilities Employee Experience & Organizational Design Serve as a partner to business leaders and employees across functions and geographies, ensuring consistency and cultural relevance in our people practices Lead the development of scalable and compliant global HR programs, including organization design, policy development, and employee engagement initiatives Maintain a pulse on employee morale and well-being; share insights and risks with leadership in a timely and constructive manner Performance & Professional Development Manage and improve performance management processes, including goal setting, feedback cycles, and individual development plans Collaborate with management to implement programs that address the evolving skills and growth needs of a diverse, global team Support managers in having effective coaching conversations and promoting a growth mindset across teams Employee Relations & Policy Advisory Act as the primary point of contact for complex employee relations matters, offering confidential, impartial guidance Lead workplace investigations and disciplinary actions with fairness, compassion, and compliance with local laws and cultural norms Maintain a thorough understanding of labor laws and HR regulations in India and other key countries to ensure policy alignment and minimize risk Global HR Operations & Compliance Draft, revise, and implement HR policies, ensuring global consistency with sensitivity to regional practices and expectations Collaborate closely with legal, finance, and operations to ensure accurate handling of employee lifecycle events, including transfers, leaves, and exits Support employee data management and reporting in the HRIS, contributing to data-driven decisions Strategic Insights & People Analytics Use HR data and metrics to assess trends in turnover, engagement, and performance; propose actionable solutions Provide leadership with regular insights that inform workforce planning, retention efforts, and organizational effectiveness. Qualifications 7+ years of progressive Human Resources experience, including global or regional HR responsibilities (experience supporting employees in India preferred) SHRM-CP or SHRM-SCP certification (required) Demonstrated ability to design and execute HR programs that support scale and business agility Experience handling complex employee relations issues with a commitment to fairness, empathy, and legal compliance Strong interpersonal and communication skills, with the ability to build trust across diverse teams and cultures Comfortable working independently while collaborating cross-functionally with stakeholders at all levels Proficiency with HR systems and tools; experience with implementation and change management is a plus Have an understanding of and preference for AI technologies to enhance employee experience and capabilities throughout the organization A mindset that embraces innovation, continuous improvement, and cultural inclusivity

At HG Insights, our people are our greatest strength. As we continue our global growth, we are deeply committed to attracting and retaining exceptional talent—particularly across our growing presence in India. We are seeking a Sr. Manager, Talent Acquisition to lead and execute recruitment efforts across our global market and functions. This is a high-impact individual contributor role with responsibility for delivering end-to-end recruitment strategies, strong operational execution, and an excellent candidate experience. You will work in close partnership with HR and business leaders to ensure we are building diverse and high-performing teams aligned to HG’s values and long-term goals. This role offers the opportunity to build a strong talent foundation in one of our most strategic markets while contributing meaningfully to our collaborative and inclusive global culture. Key Responsibilities Lead full-cycle recruiting for open roles across India, serving as the primary point of contact for hiring across all business units Develop and execute localized sourcing strategies to attract top-tier candidates in India’s competitive talent landscape Partner closely with hiring managers to define role requirements, interview processes, and selection criteria Ensure a positive, respectful, and timely experience for every candidate, serving as a cultural ambassador for HG Insights Utilize the Greenhouse applicant tracking system to maintain accurate records, generate reports, and provide transparency to stakeholders Monitor key hiring metrics and share insights with the VP of People & HR and business leaders to inform workforce planning Contribute to broader talent initiatives such as employer branding, diversity hiring, and continuous process improvement Provide market insights and benchmarking to support equitable and competitive hiring decisions Ensure compliance with local employment regulations and uphold best practices in recruitment ethics and professionalism. Qualifications 7+ years of full-cycle recruitment experience, preferably in the technology or SaaS sector Proven ability to build strong relationships with hiring managers and stakeholders across functions and levels Deep understanding of India’s talent market dynamics, including sourcing channels, talent mobility, and cultural expectations Experience with Greenhouse or equivalent applicant tracking systems Strong project management skills with the ability to prioritize and deliver in a fast-paced environment Comfortable tracking and regularly reporting on TA KPIs Have an understanding of and preference for AI technologies to enhance candidate experience and recruiting outcomes Exceptional written and verbal communication skills, with an emphasis on clarity, professionalism, and inclusion Demonstrated commitment to confidentiality, fairness, and candidate care throughout the hiring process A collaborative mindset, adaptability to changing priorities, and a genuine passion for helping people grow their careers SHRM or other HR certification preferred, but not required

At HG Insights, we believe people are our greatest strength. As the Sr. Manager / Director of Global Human Resources, you will serve as a trusted advisor to our global workforce, supporting employees and managers across regions including India, North America, and EMEA. This role focuses on building thoughtful, scalable HR practices that reflect our values of customer centricity, collaboration, and excellence. We are seeking a proactive, culturally-aware HR leader who is comfortable operating independently in a fast-paced, high-growth environment. You will be responsible for establishing and executing key global HR processes that enhance the employee experience and support long-term business success. This is a strategic and hands-on individual contributor position that plays a vital role in shaping the people function without the responsibility of leading a team at this time. Employee Experience & Organizational Design - Serve as a partner to business leaders and employees across functions and geographies, ensuring consistency and cultural relevance in our people practices - Lead the development of scalable and compliant global HR programs, including organization design, policy development, and employee engagement initiatives - Maintain a pulse on employee morale and well-being; share insights and risks with leadership in a timely and constructive manner Performance & Professional Development - Manage and improve performance management processes, including goal setting, feedback cycles, and individual development plans - Collaborate with management to implement programs that address the evolving skills and growth needs of a diverse, global team - Support managers in having effective coaching conversations and promoting a growth mindset across teams Employee Relations & Policy Advisory - Act as the primary point of contact for complex employee relations matters, offering confidential, impartial guidance - Lead workplace investigations and disciplinary actions with fairness, compassion, and compliance with local laws and cultural norms - Maintain a thorough understanding of labor laws and HR regulations in India and other key countries to ensure policy alignment and minimize risk Global HR Operations & Compliance - Draft, revise, and implement HR policies, ensuring global consistency with sensitivity to regional practices and expectations - Collaborate closely with legal, finance, and operations to ensure accurate handling of employee lifecycle events, including transfers, leaves, and exits - Support employee data management and reporting in the HRIS, contributing to data-driven decisions Strategic Insights & People Analytics - Use HR data and metrics to assess trends in turnover, engagement, and performance; propose actionable solutions - Provide leadership with regular insights that inform workforce planning, retention efforts, and organizational effectiveness. Qualifications - 7+ years of progressive Human Resources experience, including global or regional HR responsibilities (experience supporting employees in India preferred) - SHRM-CP or SHRM-SCP certification (required) - Demonstrated ability to design and execute HR programs that support scale and business agility - Experience handling complex employee relations issues with a commitment to fairness, empathy, and legal compliance - Strong interpersonal and communication skills, with the ability to build trust across diverse teams and cultures - Comfortable working independently while collaborating cross-functionally with stakeholders at all levels - Proficiency with HR systems and tools; experience with implementation and change management is a plus - Have an understanding of and preference for AI technologies to enhance employee experience and capabilities throughout the organization - A mindset that embraces innovation, continuous improvement, and cultural inclusivity,

At HG Insights, our people are our greatest strength. As we continue our global growth, we are deeply committed to attracting and retaining exceptional talent, particularly across our growing presence in India. We are seeking a Sr. Manager, Talent Acquisition to lead and execute recruitment efforts across our global market and functions. This is a high-impact individual contributor role with responsibility for delivering end-to-end recruitment strategies, strong operational execution, and an excellent candidate experience. You will work in close partnership with HR and business leaders to ensure we are building diverse and high-performing teams aligned to HG's values and long-term goals. This role offers the opportunity to build a strong talent foundation in one of our most strategic markets while contributing meaningfully to our collaborative and inclusive global culture. Lead full-cycle recruiting for open roles across India, serving as the primary point of contact for hiring across all business units. Develop and execute localized sourcing strategies to attract top-tier candidates in India's competitive talent landscape. Partner closely with hiring managers to define role requirements, interview processes, and selection criteria. Ensure a positive, respectful, and timely experience for every candidate, serving as a cultural ambassador for HG Insights. Utilize the Greenhouse applicant tracking system to maintain accurate records, generate reports, and provide transparency to stakeholders. Monitor key hiring metrics and share insights with the VP of People & HR and business leaders to inform workforce planning. Contribute to broader talent initiatives such as employer branding, diversity hiring, and continuous process improvement. Provide market insights and benchmarking to support equitable and competitive hiring decisions. Ensure compliance with local employment regulations and uphold best practices in recruitment ethics and professionalism. Qualifications: - 7+ years of full-cycle recruitment experience, preferably in the technology or SaaS sector - Proven ability to build strong relationships with hiring managers and stakeholders across functions and levels - Deep understanding of India's talent market dynamics, including sourcing channels, talent mobility, and cultural expectations - Experience with Greenhouse or equivalent applicant tracking systems - Strong project management skills with the ability to prioritize and deliver in a fast-paced environment - Comfortable tracking and regularly reporting on TA KPIs - Have an understanding of and preference for AI technologies to enhance candidate experience and recruiting outcomes - Exceptional written and verbal communication skills, with an emphasis on clarity, professionalism, and inclusion - Demonstrated commitment to confidentiality, fairness, and candidate care throughout the hiring process - A collaborative mindset, adaptability to changing priorities, and a genuine passion for helping people grow their careers - SHRM or other HR certification preferred, but not required.,

What You'll Do: The IT Support Specialist will provide support to the end users with a variety of technical issues they may experience. You must be comfortable working with a variety of operating systems, software applications, and hardware, as well as experience with documenting issues via a ticketing system. What You'll Be Responsible For: Resolve IT Helpdesk support tickets in an efficient and professional manner Support current and changing aspects of our IT environment, including macOS / Windows, and mobile devices, etc. Administration of and support for Okta, Google Workspace, Slack, Atlassian (Confluence/Jira) and other SaaS tools Work on IT related tasks as directed by supervisor What You’ll Need: 3-5 years of experience related to Information Technology. Specifically, in an Application/Desktop/IT support role Ability to troubleshoot hardware and software issues Working knowledge of Windows and macOS operating systems, SaaS applications, and a basic understanding of networking technologies Experience with administering a variety of SaaS applications Jira or other ticketing systems Desire to provide excellent customer service and satisfaction Strong attention to detail Nice to Haves: Okta (or similar) identity management software JumpCloud Atlassian products (Confluence/Jira) Google Workspace and Microsoft 365 administration Good understanding of AI tools (Google Gemini, Perplexity, etc.) About Us: Headquartered in beautiful Santa Barbara, CA USA, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world’s largest technology firms and the fastest growing companies accelerate their sales, marketing, and strategy efforts. We offer a competitive salary, growth potential, and professional work environment. HG Insights Company is an Equal Opportunity Employer Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights.

As a Senior QA Engineer with expertise in Automation and AI, you will play a crucial role in implementing cutting-edge AI-driven testing strategies and intelligent quality assurance solutions within our Kubernetes-based microservices architecture. Your primary responsibility will be to collaborate closely with cross-functional teams in order to uphold the highest quality standards through the implementation of smart automation and data-driven approaches. In this role, your key responsibilities will include designing and implementing automated testing frameworks with AI-powered test generation capabilities, analyzing test results using Elasticsearch and machine learning to predict issues, creating and maintaining automated test suites with intelligent test prioritization, and setting up smart monitoring systems to detect anomalies in production Kubernetes environments. You will also be tasked with developing strategies for AI-assisted visual testing and regression analysis, researching and evaluating new testing tools including AI-powered solutions, and integrating intelligent quality checks into the CI/CD pipeline in collaboration with development teams. Moreover, you will be expected to mentor team members on automation and AI testing practices. To qualify for this position, you should possess a Bachelor's degree in Computer Science or a related field, along with at least 5 years of QA engineering experience focusing on automation. You must also have experience working with AI-powered testing tools and automation frameworks, a working knowledge of Kubernetes and container orchestration, familiarity with Elasticsearch for test data analysis and logging, an understanding of machine learning concepts in testing, experience with continuous testing and shift-left testing practices, familiarity with cloud-based testing platforms, strong analytical skills, and a data-driven decision-making approach. Preferred skills for this role include experience in automated anomaly detection in Kubernetes clusters, knowledge of advanced AI testing methodologies, familiarity with intelligent accessibility testing tools, experience with the ELK stack for logging and monitoring, and experience mentoring junior QA engineers. If you are passionate about shaping the future of quality assurance through innovative automation solutions, AI-driven testing, and data-driven approaches, we invite you to join our team and make a meaningful impact.,

As the Customer Success Manager II at HG Insights, you will be responsible for owning the customer experience and increasing the lifetime value for your assigned portfolio of accounts within our Growth Segments (Commercial, SMB, and Mid-Market). Your primary focus will be on driving customer adoption, ensuring customer health, facilitating renewals, and executing expansion opportunities. You will serve as the trusted advisor to your customers, ensuring they achieve their goals through the effective use of HG's solutions. Your responsibilities will include proactively monitoring adoption metrics, addressing risks, and providing personalized experiences to ensure customers realize the full value of HG's solutions. You will manage the renewal process from start to closure, with a focus on early renewals and multi-year agreements. Additionally, you will identify expansion opportunities by understanding customer use cases and goals, exploring growth options, and executing expansion strategies from opportunity to closure. Accurate forecasting and reporting will be essential, providing precise forecasts for renewals and expansions and adhering to operational processes for reporting and CRM hygiene. To excel in this role, you will need to develop account planning and strategy by defining and executing portfolio-level strategies and account plans aligned with HG and customer business objectives. Demonstrating product expertise is crucial, maintaining in-depth knowledge of HG's solutions, providing product demonstrations and training, and assisting customers in achieving revenue goals by identifying new and enhanced solutions. You will act as a customer advocate by representing customers to internal teams, communicating requirements and enhancement requests to the product team, and providing clients with visibility around vision, strategy, and product roadmap. Collaboration and communication are key, working closely with internal teams to ensure a cohesive customer experience and maintaining accurate records in CRM systems for transparency and reporting. The ideal candidate for this role will have a minimum of 5 years of experience in Customer Success, Account Management, Sales, or related roles in a B2B SaaS organization with a proven track record of meeting or exceeding customer retention and growth goals. Proficiency in using key tools such as Salesforce, Outreach, or other CRM platforms is required, along with a solid understanding of the specific tech stack required for the role. A customer-centric mindset, a growth mindset, strategic thinking, problem-solving skills, technical aptitude, organizational skills, account expansion and negotiation skills, as well as professional attributes such as motivation, initiative, drive, and willingness to travel to customer sites as needed are essential for success in this position.,

HG Insights is a leader in technology intelligence, providing data-driven insights that help businesses make strategic decisions about technology investments and market opportunities. We transform raw data into actionable intelligence that drives revenue growth and competitive advantage for our customers. We're seeking a Campaign Operations Manager to join our Marketing team. This is a critical role that ensures the smooth execution and delivery of high-impact lead generation campaigns for our customers. What You’ll Do: As a Campaign Operations Manager supporting the TrustRadius intent-driven leads product, you will play a critical role in the execution and delivery of high-impact lead generation campaigns. Reporting directly to the GM of Leads Programs, you will own the operational processes that ensure timely, accurate, and seamless delivery of leads to customers. This includes managing the lead sizing request process, setting up campaigns and integrations (forms, webhooks) in the admin portal, delivering leads via customer-specific Box folders, and maintaining campaign documentation. You will also be responsible for opening and closing Success Plans in Gainsight, assisting with audit readiness, and partnering with cross-functional teams to standardize and pull campaign summary reports. This is an individual contributor role ideal for someone who thrives in a detail-oriented, fast-paced environment and is passionate about driving operational excellence across customer-facing programs. What You'll Be Responsible For: Some of your day-to-day responsibilities include, but are not limited to: Manage the Sizing Request Process Review incoming sizing requests from internal teams. Collaborate with Account Executives to clarify ideal customer profile (ICP) criteria. Pull and catalog category intent data to inform sizing. Communicate sizing requests to partners and manage their responses. Identify and recommend improvements to the sizing process and partner communication workflows. Campaign Setup & Execution Partner with IDL Program Managers to understand campaign specifications and requirements. Create and configure campaigns in the IDL Admin Portal. Set up lead forms and webhooks to connect to customers’ CRM systems. QA Check Success Plans and ensure all relevant information is present Serve as a resource on customer calls for complicated lead delivery Partner & Lead Delivery Oversight Ensure partners deliver leads on the customer’s designated schedule. Validate that all leads, regardless of customer delivery method, are correctly entered into the customer’s Box folder. Monitor and troubleshoot lead delivery errors from partners via the API. Cross-Functional Collaboration Work with the Product team to streamline workflows and increase the volume of IDL campaigns the team can support. Collaborate with the Finance team to support audit preparations and ensure compliance. Partner with the IDL Program Managers and Head of Enablement to document processes and maintain operational consistency. Reporting & Analytics Assist in pulling partner performance reports. Compile and deliver customer campaign summary reports as needed Additional Responsibilities Support operational initiatives that improve team scalability, accuracy, and efficiency across all IDL-related processes. What You’ll Need: Direct experience working in tech, b2b, SaaS; working within the b2b demand generation space ist ideal 2+ years of work experience in campaign operations focused functions in customer-impacting roles. Working specifically with leads programs and delivery is a plus. Experience with lead delivery tools such as Integrate and Convertr is a plus Knowledge of marketing tools including Marketo, Salesforce, HubSpot, Eloqua, etc. Experience working with APIs and webhooks is a plus. Proven track record of operations project management for revenue programs and processes at high-growth companies. PMP certification is a plus. Proficiency in Excel and comfort working with data and business intelligence tools. Self starter with direct experience managing campaign operations as an individual contributor. Expertise and passion for communication and cross-team collaboration.