Chief Revenue Officer

As the Chief Revenue Officer (CRO) at Ginesys, you will play a pivotal role in leading the transformation of the company towards a cloud-first SaaS model. With a focus on customer retention and expansion, you will drive revenue optimization by deepening customer relationships, maximizing customer lifetime value, and implementing seamless retention and expansion strategies. Collaborating with Marketing and Sales leadership, you will create a cohesive revenue approach while directly overseeing the customer success function to ensure recurring revenue growth and long-term partnerships. Your responsibilities will include owning the existing customer revenue lifecycle, developing strategies to maximize customer lifetime value, driving cloud migration journeys for existing customers, and collaborating with Sales and Marketing to ensure a unified revenue approach. You will also be tasked with building and leading a Customer Success organization, implementing revenue metrics and analytics leadership, establishing customer revenue operations, fostering a customer-centric culture, and contributing to strategic revenue growth and IPO readiness. To excel in this role, you should have at least 15+ years of experience in enterprise/tech customer success and revenue leadership, with a focus on customer retention and expansion roles. You should possess a proven track record of maximizing recurring revenue, deep expertise in customer success methodologies, and experience in implementing customer analytics and predictive retention models. Additionally, a strong understanding of Indian mid-large enterprise customers and experience scaling customer success organizations will be beneficial. By joining Ginesys, you will have the opportunity to lead the revenue optimization strategy for India's leading cloud retail suite, build meaningful relationships with industry leaders, create innovative customer success models, and drive measurable impact on customer outcomes and company valuation. You will also play a crucial role in the IPO preparation journey and collaborate directly with founders and CXOs on customer-centric growth and product innovation, contributing to the mission of digitizing Indian retail and unlocking a $1T+ opportunity. Let's work together to transform customer relationships into sustainable revenue growth.,