5+ years of experience in Node.js / javascript / TypeScript3+ years of relevant experience in AI FrameworksNode.js: Competent in developing and maintaining applications.GCP Services: Proficient in GCP logs, services, and custom deployment configurations.Dialog flow Expertise: Strong understanding of conversational agent design and integration for VoiceApplications.Speech-to-Text & Text-to-Speech: Functional knowledge of speech processing.Functional Knowledge of Audio Streaming/Processing ApplicationsFunction Knowledge of Conversational AIGenerative AI: Foundational understanding of Gen AI concepts and applications.Proven understanding of scalable computing systems, microservices architectures, software architecture, data structures, and algorithmsWorking with defined processes and policy (e.g. Peer review, test driven development, coding standards and deployment process)Excellent proven analytical problem solving skills.Self-motivated high performer and able to perform with minimal supervision, who can lead by example.Excellent written and verbal communication skills.

Proven hands-on experience in building highly available, secure, robust, and scalable microservices with high throughput.Rich experience in Nodejs, Java, Spring Boot, JPA, AWS, Databases (preferable: RDBMS -MySQL, NoSQL - MongoDB), Redis, REST.Hands on experience with queuing services like Kafka, SQS, Kinesis.Sound knowledge of object-oriented design, design patterns, data structures, concurrency,and multi-threading.Strong analytical, communication and interpersonal skills.Conversant with tools like GIT, JIRA, NPM, Maven.Experience of working in Agile software development environment.

Should be a Certified Application developer or should be pursuing the same.Hands-on Application development experience on ServiceNow.Experience working on Dictionary, Business Rules, Client Scripts, UI Policies, UIScripts, UI Actions, Script Includes, Access Control Lists etc.Hands-on experience in JavaScript.Hands-on ServiceNow experience in Web Services

Understanding of content development life cycles and processesA strong understanding of SaaS, and ideally the CCaaS, CX and/or CRM domain6+ years work experience in technical communication.Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearlyExperience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environmentAbility and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results