Technical Analyst

2 - 6 years

10 - 17 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Strong hands-on experience in SQL (MySQL/Postgres) and log analysis. Programming ability in Python, Node.js, or Java for debugging, automation, or support tooling. Experience with ITSM platforms such as ServiceNow or JIRA. Solid grasp of telephony and contact center systems SIP, IVR, ACD configurations, call routing logic. Excellent written and verbal communication skills with a global customer base. Prior experience in high-impact technical support or DevOps-style triage environments.

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