Life on the team : Responsible for the global inventory and movement of goods necessary to service international CC customers. He ensures the availability of the service products in the worldwide, decentralized warehouses and addresses availability problems proactively. He tracks all goods movements E2E and is in close contact with the internal CC departments and the external partners who provide the logistics and warehouse services for CC. What you'll do: Availability management: (40%) Ensuring sufficient availability of IT devices in warehouses worldwide Early detection of possible stock shortages and initiation of proactive measures Order management: Initiation of the pool order up to the availability booking in the designated locations / reconciliation of the order on number / SN level / equipment creation in CC SAP Inventory Controlling (30%) 40% Daily monitoring of worldwide stocks Comparison of daily goods movements between CC systems and partner systems Monitoring of throughput times in the respective storage locations at ticket level and taking measures in case of overruns Ensuring that data between CC and partners are synchronized accurate (Tag checks) Monitoring and comparison of the current failure rates with the calculated failure rates. Monitoring of Main operational KPIs and highlight critical tickets to process stakeholders and next management level Team (10%) (functional responsibility) Communication interface between external partners and internal CC areas Ensuring a timely flow of information to all staff in case of process changes, differences, or escalations. Initiation of measures in case of internal process deltas or missing information Active participation and/or independent organization of team or project meetings Projects (10%) Support in internal projects to optimize / expand existing services (operational processes / IS systems and transactions / IS interfaces) What you'll need: Experience or studies in a commercial or business administration position (good experience within the IT industry and or supply chain business). Good analytical skills and a pronounced understanding of numbers as well as the preparation and presentation of data High level of self-motivation and independent working style in the implementation of individual or team-oriented objectives High degree of reliability, distinct ability to work in a team, resilience and flexibility even in stressful situations. Good experience in the use of applications (SAP, MS Office applications (esp. Excel, PowerPoint, Access,) databases (Power BI) A Good communication skills (internal and external contact at all levels) Good time management and self-organization, ability to work in a structured manner even under pressure Team-oriented thinking and working Flexibility & willingness to travel Good process, manufacturer, and company knowledge in the field of maintenance Good written and spoken English

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Dear Candidates, We are hiring for Fresher Graduates with BCA, BSC, 2024 & 2025 Batch. Location: Candidates must be from Bangalore. Education: BCA, BSC, 2024 & 2025 Batch Academic Performance: 60% or more in their highest degree with no backlogs. Availability: Immediate. Skills: Knowledge in computer fundamentals with excellent communication skills. Shift: Willing to work in shifts (24X7). Interview Process: Shortlisted candidates will be invited for a face-to-face interview at the Computacenter branch office on a date to be communicated by the Talent Acquisition team. Roles and Responsibilities: Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: BCA And BSC IT Freshers 2024 Pass out. Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Senior Commercial Architect/Pricing Architect Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. Are you passionate about a growth culture and ready to explore your capabilities? We are a rapidly growing team, managing various IT Infra End-user, Datacentre operations/ refresh projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into commercial management. If you are excited about pursuing your career in commercial architecture, you are at the right place. COME JOIN US, COME GROW WITH US. What youll do As a Senior commercial/pricing architect, you will be accountable for implementation of efficient pricing strategy, consolidation and analysis of all relevant costs and commercial integrity of highly complex managed services deals. You will provide leadership and management for development, creation and coordination of a competent commercials that meets client needs and mitigate any risk to Computacenter by review and evaluation of the commercial aspects in the contract and offer documents. You will cultivate and own key stakeholder relationships with the customers, support commercial negotiation in bids and present all price-relevant parameters to the customer. Together with the Sales team, you will drive growth in the Contractual and commercial areas by understanding the customers key objectives and help convert these into opportunities for Computacenter. Ensure the completeness and correctness of all cost deliveries, as well as keep track of all changes by consolidation of all cost supplies for a deal Responsible for the preparation of internal cost calculations, evaluation and verification/plausibility checks according to empirical values and benchmarks, as well as the determination of target prices for future service provision Sensitivity analyses and creation of different scenarios to forecast the commercial development of a deal in different dimensions. Presentation of cost drivers and process variables for the identification of cost reduction potentials and develoment of clear solutions Lead a team of commercial architects. What you’ll need 15 - 20 years or relevant experience. Prior working experience in Tier1, Tier 2 IT service management industry in the commercial area with min 7 years of professional experience as a pricing/commercial architect working on deals. Mature knowledge of service processes, as well as calculation of complex offers in the field of managed service Good knowledge of strategy, tactical behaviour and optimal conditions for IT services and market prices Understand the customers business, industry, organisation structure and change processes. Leadership skills to manage and motivate teams. Ability to work with different and diverse team and stakeholders. Strong negotiation and presentation skills, well versed in client interactions. Change Management: Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure. Comply with/ensure the commercial approval process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution. People Management You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment. Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with their Line Manager. Support and coach less experienced Practice members, as required to support their development plans. You will be proactive in providing appropriate feedback on performance and approach. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses. Learning and development Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. You belong. We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What you ll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: Fresher - No experience is required Bachelor's degree in B.Sc. CS or BCA only Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations, driving digital transformation, and enabling people and their businesses. Learning and development Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in whether its a well-trodden path or a completely new part of the business we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. You belong. We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Education: BCA/ BSC freshers 2024-2025 batch Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Dear Candidates, We are hiring for Fresher Graduates with BCA, BSC IT, BCOM and BBA 2024 & 2025 Batch. Location: Candidates must be from Bangalore. Education: BCA, BSC, 2024 & 2025 Batch Academic Performance: 60% or more in their highest degree with no backlogs. Availability: Immediate. Skills: Knowledge in computer fundamentals with excellent communication skills. Shift: Willing to work in shifts (24X7). Interview Process: Shortlisted candidates will be invited for a face-to-face interview at the Computacenter branch office on a date to be communicated by the Talent Acquisition team. Roles and Responsibilities: Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Life on the team It’s an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed channel) via ticket tools according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures Ensure to keep the agreed KPIs (SLA/ OLA) Troubleshooting tooling problems using Standard Operating Procedures Recording, qualification, and solution (1st and 2nd level) of system faults and malfunctions as well as forwarding to the corresponding 3rd level solution groups. Providing telephone availability for internal and external customers within the agreed service times – shifts Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met Identify your own development needs in line with business objectives and assist in development of team members Provide active assistance to Knowledge base maintenance and improvement Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Incident Management: mainly validation, ticket preparation, monitoring & documentation, notification, incident fulfilment end to end furthermore technical support in case of system defect and any other tasks described in the Service Description Request Management: mainly validation, monitoring & documentation, notification, event monitoring on task level, tool based monitoring of the product business, request fulfilment, complete & closing request, Single Point of Contact for customer and appointment arrangement and technical support in case of system defect and any other tasks described in the Service Description Asset Data Handling: mainly assurance for INC and REQ, exception handling, create & update asset information, create &complete asset data when information is missing or wrong, furthermore: monitor end to end asset life cycle, clarification case handling, data discrepancy handling, conducting consultation and clarification interviews when information on unambiguous processing are missing and also any other tasks described in the Service Description What you’ll need Fluent in English and in any other relevant support language (if second language is required) Working knowledge of Windows, MS-Office Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Demonstrates an organized approach to work. Demonstrates customer service abilities with Routine administrative skills Good communication skills Independent, result-oriented and structured work under pressure Analytical skills to analyze data India logistics management experience – experienced with Delivery Challan and eWay bill generation for movement of goods Excellent coordinating skills with vendors About us With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organizations, driving digital transformation, and enabling people and their businesses. Show more Show less

Dear Candidates, We are hiring for Presales Administrator for Bangalore location, interested candidates please apply. Total Exp: Relevant Exp in Presales: Current Company: Notice Period: Highest Fulltime Education: Current Location: Preferred Location: CCTC: ECTC: Job Description: Key Skills: Presales lifecycle, ERP, client engagement, coordination. In depth understanding of Presales life cycle Expertise in Presales support & client engagement Knowledge of commercial design maintenance systems Sales & Technical team cross-functional coordination Proficient in Documentation Management & CRM platforms Knowledge of Contracts & Order Management cycle will be added advantage. Maintain tracking of all quotes and their status to produce monthly management reports and real-time business intelligence Process Contract requests - Deletions, contract Information Data Validation - Checking existing support models not on contract e.g. We are provided serials to check how it is currently supported Check if a PO has been raised for an MCR for CS and checking CCWR if a PO has been raised for TS Maintain version control and rate updates to Models and calculators Generate and process Win templates for engagement with TCM/GSBO Determination of service costs for small changes taking into account internal data, such as failure rates, volumes, and also manufacturer specifics Create an CCWR invalid quote - Admin Create a valid CCWR quote- Owning the resolution of CCWR compliance Issues. Prioritises own workload to ensure that deadlines and customer requirements are met. Good working Knowledge of Microsoft Applications; especially Excel Plans & organises own workload Proven experience of high standards of customer service

Job Description for Associate Technical Analyst: - The Asset Management Analyst will be responsible for managing the end-to-end lifecycle of IT assets, primarily focusing on Device Life Cycle Management (DLM). This role will involve overseeing the procurement, inventory management, deployment, and disposal of IT assets such as laptops, desktops, mobile devices, and other hardware, ensuring compliance with internal policies and industry standards. Experience 1-3 years of experience in IT Asset Management, with a focus on device lifecycle management (DLM). Education 3 Year Diploma after 12th or Any Graduate or 15 Years of Education Skills Excel Proficiency : Advanced skills in Excel (PivotTables, VLOOKUP, advanced functions) for reporting and data analysis. Lifecycle Management : Solid understanding of the full asset lifecycle, from procurement, deployment, management, and disposal. Audits & Reconciliations : Ability to conduct periodic audits and perform reconciliations to ensure accuracy of asset records. Vendor & Logistics Coordination : Collaborate effectively with vendors and logistics partners to ensure timely and accurate delivery and return of IT assets. ITIL Knowledge : Understanding of ITIL practices in managing IT assets, particularly for procurement and disposal. Documentation & Reporting : Strong documentation skills and ability to generate reports regarding asset statuses, procurement, and disposal. Rolls & Responsibilities Asset Lifecycle Management : Manage the entire asset lifecycle for IT equipment (from procurement to disposal) in line with business requirements and policies. Asset Records Management : Maintain and update IT asset records in ServiceNow or other asset management systems to ensure accuracy and completeness. Inventory Management : Ensure that the inventory of IT assets is up to date, including tracking asset quantities, locations, and statuses. Generate regular reports on asset inventory, procurement status, and lifecycle management metrics Audits: - Conduct periodic asset audits and inventory reconciliations to ensure data integrity and compliance with internal and external standards. Vendor Coordination : Work with vendors teams to ensure timely acquisition of IT assets, keeping track of orders, receipts, and invoicing Asset Deployment & Disposal : Coordinate the deployment of new assets to end users and manage the proper disposal or recycling of retired assets. Logistics & Delivery Coordination : Liaise with logistics partners to ensure timely and accurate delivery of IT assets to users End-User Support : Work closely with IT support teams to resolve asset-related issues, such as hardware failures, repairs, or replacements

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do: The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment. What youll need Technical Support: Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person). Diagnose and resolve hardware, software, and network problems promptly and accurately. Escalate complex issues to higher-level support or specialized teams when necessary. Hardware and Software Troubleshooting: Install, configure, and maintain desktops, laptops, peripherals, and software applications. Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users. Asset Management: Maintain accurate records of IT assets, including inventory, warranties, and configurations. Assist with hardware and software procurement and disposal processes. User Training and Documentation: Provide training and guidance to end-users on common IT tasks and best practices. Create and maintain user-friendly documentation and knowledge base articles. Security and Compliance: Ensure that IT security policies and procedures are followed. Participate in security awareness initiatives and help implement security updates and patches. Collaboration: Work closely with the IT team to resolve issues, deploy updates, and implement IT projects. Collaborate with third-party vendors and service providers as needed. Experience & Education: 3+ Years experience in desktop support or a related role, preferably in a corporate environment. Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). Skills: Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications. Familiarity with hardware troubleshooting and repair. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. Languages: Proficient in English

Location: IN - Pune 24/7 | Job-ID: 214186 | Contract type: Standard | Business Unit: Others L ife on the team It’s an exciting opportunity for Technical Analyst role in Computacenter’s dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed channel) via ticket tools according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures Ensure to keep the agreed KPIs (SLA/ OLA) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Knowledge of standard software: Windows, Office, O365, Google Suite Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assist with escalations in line with company processes to ensure customer demands are met Provide active assistance with Knowledge base maintenance and improvement Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Maintain asset inventory in the client tool and documentation. What you’ll need Minimum 3+ years of relevant experience is required for Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Advanced understanding of IT support and IT Service Management Tools and SAP SLA and OLA orientated and can prioritize on urgency and requirements Experience of relevant business systems e.g. SAP, ITSM, SNOW Working knowledge of Windows, Office O365, Google Suite Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Demonstrates customer service abilities with Routine administrative skills Good communication skills Independent, result-oriented and structured work under pressure Analytical skills to analyze data India logistics management experience – experienced with Delivery Challan and eWay bill generation for movement of goods Excellent coordinating skills with vendors About us With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organizations, driving digital transformation, and enabling people and their businesses. Do you have any questions? Then feel free to contact IMRAN.MOHAMMED@COMPUTACENTER.COM!

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

Life on the team: As a Senior Project Manager (SPM) in Computacenter you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects. Your scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting, including the finances of the project. You will be a leader, guiding, motivating and directing others to achieve a common goal. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. Youll be responsible typically for take-on projects with an budget exceeding 500k. What youll do: The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia Youll engage with other areas within Computacenter as required, including: GIS, Group Managed Services Delivery Engines, Delivery Leadership, Consultancy, TRG (Engineering), Service Management and the Sales teams. Depending on the assignment, youll report to one of the following: a T&T Programme Manager or Programme Director or Service Director. You will lead a team and manage Project Managers & SME’S from within our network of internal Delivery Engines (formerly known as ISPs). When leading a team, almost certainly, it will be a virtual and/or matrix delivery organisation. You may work independently as well as part of larger teams, often on customer sites. What you’ll need: Your overall responsibility is for the successful outcome for the project you are asked to lead in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned against. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. You’ll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework. Key areas of responsibility: Project Management (throughout the whole lifecycle) Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects. In Pre-Sales, define scope, agree requirements, produce the cost model and plans and produce the required T&T artefacts (which may include other written responses), whilst following the correct governance and approval processes. Shape the solution and implementation approach during pre-sales. Create and/or maintain the Transition Project Plan; being fluent in the use of suitable tools like Microsoft Project. Run Project initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the delivery of the project and their associated responsibilities. Manage the planned activities in line with financial rules and commitments. Create the required project control documentation which defines the approach, i.e. how the project will be delivered and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date. Manage/enable the identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables. Prepare and deliver weekly project Highlight or Checkpoint reports and participate in reviews with customers and the project team. Ensure all relevant documents, tools and logs are stored on the Quantum site and are up-to-date to enable central reporting. Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required. Manage risk and issues (including dependencies) and maintain the project risk & issue registers. Take or lead mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities. Manage the activity in line with financial rules and commitments to deliver the commercial outcome of the project. Manage escalations using the appropriate channels and fully communicate with all stakeholders. Support the management of sub-contractor/ISP delivery, ensuring they meet their obligations as per the approved Statement(s) of Work (SoW) and/or internal resource requests and use the escalation process if required. If required, manage sub-contractor delivery, ensuring they meet their obligations as per the approved sub-contractor Statement of Work (SoW). Keep Computacenter Partner Management informed of sub-contractor performance, as required. Support positive recognition and/or interventions for your team members/colleagues and work with/support the ISP Team Leader(s) where improvements are necessary. Attend Governance and Assurance Boards, as required. Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering. Identify key lessons learned from delivered projects, share these with the rest of the GST Team and more widely in CC, and apply these to future projects. Change Management Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure. Comply with/ensure the Change Management process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution. Ensure changes are agreed with the customer, or commercial owner prior to commencing and additional work. If there’s any change to the project’s approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models), revenue, scope, timescales and any service impact. Update the project plan to reflect changes once they are approved. A record of all change approvals needs to be maintained in the project data repository (Quantum). Business Management Be aware of the account strategy for your aligned account so that you understand the customer’s priorities. If you see any opportunities for additional growth projects during Transition, let the Account Team know about them so that they can be formally progressed. Contract Management Manage scope and understand the commercial baseline, supporting the development, negotiation and agreement of Statement of Work contract changes. Work with the allocated contract manager and lead Service Manager to agree customer changes to the scope, duration and costs of the project and ensure commercial acceptance of any change before work begins on its delivery. During the delivery of the project you will follow the commercial rules within Computacenter including the adherence to all Governance requirements. Financial Management Support and enable the successful delivery of the project to the agreed financial baseline to meet (or exceed) the Key Performance Indicators (KPIs). These are typically defined in the Transition SoW or Transition Contract Schedules. Support or manage the financial performance of the project by contributing to or maintaining the internal Project Finance Tracker/completing the scheduled monthly Project Financial Reports (PFRs), which require accurate forecasting, invoicing and pro-active cost management (following the 10 Primary Financial Requirements). Do not commence working without approved commercial cover. Relationship Management As the Lead T & T Manager, for your project or work stream you’ll act as the interface to all stakeholders, ensuring that a positive and constructive relationship is maintained to the benefit of all and supporting achievement of our Customer Satisfaction targets. You’ll build strong internal relationships with all key areas, including, Sales, Service, ISPs and Partner Management in support of any 3rd Party activity. People Management o You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment. Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with the aligned Line Manager. o You will be proactive in providing appropriate feedback on performance and approach. Service Management Understand the key measures of service for the accounts to which you are delivering into, including detailed knowledge of SLAs, KPIs, XLAs. Understand link between Solution Design and ability to achieve target SLAs/KPIs o Build effective working relationship with the BAU Service Management and Sales Teams during Take-on projects

Life on the team Are you passionate about delivering excellent services and delighting Computacenter customers? We’re a rapidly growing team supporting Computacenter customers across the globe. You’ll be part of the Delivery Leadership team for the account(s), normally reporting to a Delivery Lead or Delivery Director. You’ll have clear areas of responsibility that may vary from time to time. You may lead a small direct team; you’ll almost certainly lead a virtual (matrix) delivery organisation. You’re likely to have a role within the customer’s IT team. Where we operate in an “ecosystem” of suppliers you will have stakeholders within those suppliers to work with. You’ll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. If you are excited about pursuing your career in Service Delivery Leadership, you are at the right place. COME JOIN US, COME GROW WITH US. What you’ll do Delivery Leadership: You’ll manage your services to make sure that we deliver what we’ve promised to our customers and our own organisation. You’ll identify and manage service improvements where necessary to improve the quality, efficiency, or effectiveness of our services, react to issues or better align our services to our customers’ needs, working with our group services colleagues. You’ll measure performance of your services overall, including our internal delivery organisation and partners. You’ll implement positive recognition, and interventions where improvements are necessary. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks You’ll understand the role that your services perform in the customers’ business. You’ll prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management You’ll use your contacts and insight to identify new ways in which Computacenter can add value to our customers through the improvement of existing services. You’ll demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully. Business Management You’ll have the chance to input into account strategy in conjunction with our Group Services colleagues. You’ll make sure that the teams you lead (both direct line and virtual) understand the account strategy, customer priorities and their role within both. Contract Management You’ll support our Group Services colleagues in the development, negotiation, and agreement of contract changes within the Customer account as appropriate. You’ll be involved in managing the contracts that relate to your scope of service. You’ll ensure compliance and manage exceptions. Financial Management You’re likely to have responsibility for the financial performance of your assigned services. You’ll contribute to accurate forecasting and cost management. You’ll input to and support our Group Services colleagues where appropriate, for costing support of services in Presales Relationship Management You are likely to be the primary interface to one or more stakeholders within the customer organisation. You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. What you’ll need 12 – 15 Years of experience required. You’ll be a proven practitioner in IT Service Management. You’re likely trained in ITIL, at least to Foundation status. You’ll know that it’s not all about ITIL. You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value. Experience managing senior stakeholders. Experience managing Managed services. You will also be Motivated to succeed as a Team – You’ll know that success is about how teams work together, both within Computacenter and the customer. You’ll do all you can to remove organisational boundaries using a “One Customer One Team” approach. Collaborative – You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account. Inclusive – You’ll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring – It’s likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. You’ll be a role model to them and support them in their growth. Creative – You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious – You’ll want to get to the root of issues, asking “the five why’s” (Six Sigma) and using both data to understand and improve performance. Able to tell a story – You’ll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Advocate Value – You’ll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses. Learning and development Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. You belong We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Dear Candidates, We are hiring for Legal Position for Bangalore location, interested candidates please apply. Total Exp: Relevant Exp in Presales: Current Company: Notice Period: Highest Fulltime Education: Current Location: Preferred Location: CCTC: ECTC: Job Description: Key Skills: IT Law, Legal contracting, Contract drafting, IT Contracting, International and Domestic law, stakeholder. Providing legal guidance on a wide range of legal matters such as contracts, regulatory compliance, litigation, intellectual property and corporate governance with 8+ years of experience. Identifying and mitigating legal risks in the operations of the India business and advising strategic stakeholders Developing and implementing process in India to ensure the companys compliance with applicable laws and internal policies Drafting, negotiating and vetting contracts, legal documents and agreements. Collaboration with other internal departments as required (i.e. HR, Group Compliance) First point of contact for advice and guidance on general legal issues and interaction with external enforcement agencies Conducting legal training for staff, managing senior stakeholders both in India and overseas Keeping up to date with the latest legal changes Working with outside counsel when required, to reduce overall legal spend Attributes: Proven analytical and problem-solving skills, ability to assess and understand complex legal issues, and provide strategic advice with multiple stakeholders. Excellent business acumen in regard to understanding business operation and objectives, permitting provision of legal advice aligning with business strategy. A bachelor's degree in law from a good law school. Called to the bar in a major Indian state. In-depth legal experience with an understanding of legal principles and standard industry practices (able to say what obligations are standard in the market for the IT industry) A leader in ethics, integrity, and diversity.

Life on the Team: We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework. About the MTM Framework: The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity. Role Description : As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives. What You’ll Do: MTM Monthly Governance Activities: •Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams. •Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team. •Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs. •Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures. •Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues. •Corrective Action Planning: Collaborate with stakeholders to define, document, and implement mitigation plans. •Continuous Improvement (CI) Initiatives: Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes. •Monthly Reporting & Documentation: Generate detailed insights, secure sign-off, and publish the monthly performance summary. •Quarterly Steering Meeting: Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations. •Governance Coordination: •Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking. •Follow up with action owners to track progress and ensure timely completion of agreed actions. Evolve the Measures That Matter: •Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs. •Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals. •Drive initiatives to improve the completeness and accuracy of the Measures That Matter data. •Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs. What You’ll Need: •Strong organizational skills with keen attention to detail. •Excellent stakeholder management, especially at the leadership level with 18+ years of experience. •Strong skills in change management. •Advanced analytical and presentation skills. •Excellent communication skills, with the ability to engage effectively with senior stakeholders. •Experience in producing concise and insightful management reports. •Experience in developing and rolling out performance management systems. •Working knowledge of Power BI and data visualisation techniques. •Ability to manage multiple priorities and work effectively under pressure. •Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

Life on the team We are seeking a highly skilled and detail oriented ServiceNow Asset Data Quality Analyst to join our team. The ideal candidate will have a strong background in data analysis, asset management, and Excel reporting, power point, ServiceNow SAP and automation with a keen ability to perform root cause analysis. This role is crucial in ensuring the integrity, accuracy, and quality of our data within the ServiceNow platform. What youll do Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Provide Technical Leadership in own specific area of expertise. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Contribute to the development of technical procedures and standards to meet business and customer requirements. Escalate issues in line with company processes to ensure customer demands are met. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Evaluate escalations and resolve appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Winning Together behaviours Costs minimised Keep skills up to date with IT industry standards as appropriate to the role/Contract Attain and maintain accreditations as appropriate to the role/Contract What youll need Works under general supervision. Uses discretion. Demonstrates analytical and systematic approach to resolving complex problems and assignments. Takes initiative in identifying and negotiating appropriate development opportunities. Able to define and follow instructions and procedures Proven experience in IT Service environment. Demonstrates the ability to absorb and apply technical information. Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role Ideally certified in appropriate technologies to support business strategy. Demonstrates an organised approach to work. Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. Proven ability to work under pressure and to tight deadlines. Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.