Tableau Customer Success Manager

As a Customer Success Manager specializing in Tableau at Salesforce, you will play a crucial role in guiding our customers to achieve their business objectives through the effective utilization of Tableau. You will act as a trusted advisor, addressing both technical and business concerns, and aligning them with customer priorities, projects, and challenges. Your expertise will be instrumental in ensuring that customers receive maximum value from Salesforce's Tableau product. Key Responsibilities: - Serve as the primary point of contact for customers, leveraging your deep industry and technical knowledge to drive business value through Tableau adoption. - Build and maintain strong relationships with key stakeholders across various market segments, sizes, and solution complexities. - Provide strategic guidance by assessing customer goals, recommending solutions for Tableau ecosystem health, and aligning with business and technology objectives. - Cultivate executive-level relationships within customer IT and business leadership, driving innovation and partnership commitments. - Develop comprehensive adoption plans, contribute to Tableau knowledge resources, and enable customers through tailored roadmaps. - Apply your technical expertise to address customer concerns, ensure resolutions, and align platform features with customer priorities. - Conduct quarterly reviews, identify trends, and make recommendations to enhance stability, performance, and features. - Collaborate with internal teams including Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. - Anticipate and adapt to role changes in alignment with evolving Salesforce needs. Preferred Skills: - 8+ years of experience in Customer Success, SaaS platforms, Technology Consulting, or Solutions Architecture. - Proficiency in Tableau or a specific line of business. - Strong consulting skills with the ability to drive business value and influence C-level conversations. - Familiarity with Salesforce products, governance principles, and enterprise architecture. - Excellent communication skills to effectively articulate technical issues to diverse audiences. - Degree or equivalent experience required. Relevant experience will be evaluated based on alignment with role requirements. If you require any accommodations due to a disability when applying for open positions, please submit a request via the Accommodations Request Form.,