Tableau Customer Success Manager

As a Customer Success Manager specializing in Tableau at Salesforce, you will play a crucial role in ensuring customers achieve maximum value from the products. Your main responsibility will be to act as a trusted advisor, guiding customers on leveraging Tableau effectively to meet their business objectives. Addressing both technical and business concerns and aligning them with customer priorities and projects will be essential. Key Responsibilities: - Serve as the primary point of contact for customers, utilizing industry, product, and technical knowledge to help them achieve business goals through Tableau. - Develop and maintain strong relationships with key stakeholders at various levels, aligning with customer needs across different market segments. - Assess customer goals and capabilities, offering recommendations for optimizing Tableau ecosystem performance and achieving business objectives. - Cultivate executive-level relationships within customer IT and business leadership, driving innovation aligned with business challenges. - Contribute to Tableau knowledge and training resources, enabling customers through comprehensive adoption plans. - Apply Tableau product knowledge to address technical concerns, ensure resolutions, and align platform features with customer priorities. - Conduct quarterly reviews, identify trends, and provide tailored recommendations for stability, performance, and feature enhancement. - Collaborate with internal teams such as Sales, Engineering, and Product Management to lead customer relationships and drive revenue opportunities. - Anticipate and adapt to role changes as per evolving Salesforce needs. Preferred Skills: - 8+ years of experience in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture. - Proficiency in Tableau or a specific line of business. - Strong consulting skills and ability to drive business value and influence C-level conversations. - Familiarity with Salesforce product features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills to articulate technical issues to diverse audiences. - Degree or equivalent experience required. This role requires working in the EST time zone from 6:30 PM to 3:30 AM IST.,