About Us: We are B2B SaaS Platform pre-dominantly into the HR Space, helping companies and employees w.r.t time, attendance, performance management, payroll management, onboarding and hiring modules. This is one of those products which any HR would need to automate his/her process in any organization. 8 years since we have entered the market, and we do have a client base of around 8500 at present domestically and now we are planning to expand to the US Market Some of our clients are OYO, RR, Dream11, One+, shadi.com and so on. We have recently received Series funding of $57 million as well which is highest in the SaaS world. Few Key Achievements: Company Valuation: 200 million ApproximatelyAnnual Revenue as of 2024: 13-14 million USD.60-65% Year-on year growth Highest funding in the SaaS Space Job Description: Key Responsibilities:Prepare and file GST returns (GSTR-1, GSTR-3B, GSTR-9, etc.) accurately and on time File TDS returns (Form 24Q, 26Q, etc.) and ensure timely compliance with TDS regulations Assist in Annual GST and Tax audits, including documentation, auditor coordination, and query resolution Ensure compliance with all applicable statutory and regulatory requirements Stay up to date with changes in tax laws and regulations, and advise on their impact Support internal tax planning, accounting process improvementsBookkeeping and ensure accurate recording of day-to-day financial transactions Perform periodic book closure activities including reconciliations, journal entries, and ledger scrutiny Maintain organized records for all filings, audits, and accounting transactions Desired Candidate Profile:Educational Qualification: CA Inter 5 years / CA 2 yearsStrong knowledge of GST, TDS, tax audits, and general accounting principles Hands-on experience with bookkeeping, accounting software (e.g., Tally, Excel), and government tax portals High attention to detail and strong organizational skillsGood communication and problem-solving abilityAbility to work independently and handle multiple priorities efficiently

Designation: Legal Manager About Keka Keka has been a silent revolution in the making since our launch 10 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 10000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings, and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. Recently, in November 2022, the company secured India’s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital. Job Description Contracting: Review, draft, and negotiate, Customer MSA for SAAS (including US customers) Train and guide other team members on legal matters related to contracts. Develop and implement contract management processes and policies. Compliance Ensure compliance with all applicable laws, and regulations including Company law and Fema, company policies and SHA with Investors. Handle intellectual property, Trademark, data privacy (including GDPR) and corporate governance Collaborate with other departments to manage and mitigate legal risks. Take care of legal responsibilities involved in fund raising. Requirements Bachelor's or master's degree in law or local equivalent + Company Secretary (Preferred) in any of the States in India 5-8 years of legal experience in B2B SaaS company having US customers (mandatory) Basic Knowledge of IP + Patent + Trademark Knowledge of GDPR is an added advantage Excellent negotiation and communication skills

About Us Keka is a leading provider of HR, Payroll, and Performance Management software for Small and Medium Businesses (SMBs). We are committed to delivering innovative solutions that help businesses optimize their workforce and drive organizational success. At Keka, Customer Success is at the heart of everything we do, ensuring that our clients maximize the value of our software and achieve tangible business outcomes. We are looking for a dynamic and experienced Group Manager for Customer Success to lead our Indian SMB market efforts and support our operations. Job Summary As the Group Manager for Customer Success, you will lead a team of customer success managers, ensuring that our SMB customers in India receive the highest level of support and guidance in adopting and deriving value from our products and services. The Group Manager, Digital Customer Success, is also responsible for implementing & building tools and strategies to ensure that customers achieve their desired outcomes. Key Responsibilities Leadership & Team ManagementLead and mentor a high-performing Digital Customer Success team responsible for the Indian SMB market.Higle level of knowledge of digital tools and platforms that can be used to minimize the manual efforts of the teamDevelop and execute strategies to drive customer satisfaction, retention, and expansion within the SMB sector in India.Set clear performance expectations, KPIs, and goals for the team, and ensure regular performance reviews and coaching.Oversee and optimize customer onboarding, engagement, training, and support processes.Work closely with the Sales and Product teams to ensure seamless integration and delivery of customer solutions.Proactively identify potential churn risks and develop strategies to mitigate them.Ensure customer feedback is collected, analyzed, and acted upon to improve our products and services. Cross-functional CollaborationCollaborate with Product, Sales, and Marketing teams to ensure customer feedback informs product development and marketing strategies.Work closely with the Support team to address any customer issues or challenges promptly, ensuring a smooth resolution and high satisfaction levels.Provide valuable insights and contribute to the development of new customer success tools, processes, and technologies. Tools & AnalyticsAnalyze customer data and success metrics to evaluate team performance, customer satisfaction, and overall success.Report on customer success KPIs (e.g., NPS, retention rates, churn) and provide actionable insights for continuous improvement.Analyze and implement tools to ensure that we are less dependent on manual processes. Key Qualifications & Skills Experience: 5+ years in customer success, account management, or related roles, with a strong background in managing preferably SMB markets within India.Leadership: Proven track record of leading and mentoring high-performing customer success teams.Market Knowledge: Deep understanding of the Indian SMB market, with a strong grasp of customer pain points, challenges, and opportunities.Customer-Centric: Passionate about delivering outstanding customer experiences and driving value.Communication: Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels.Education: Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus). Preferred Qualifications Experience in SaaS or tech-related customer success roles.Understanding of CRM systems and customer success tools (e.g., Salesforce, Gainsight). Why Join Us? Opportunity to lead and shape customer success strategies for a fast-growing global company.Push the team from a traditional SMB team to being a Digital CS teamWork with a dynamic and diverse team.Competitive salary and benefits package.Flexible working hours with remote options.Be part of an organization that values innovation and customer success.

Title: Founder's Office- Associate Job Responsibilities Working with the Founder's Office team in driving key organisational priorities through coordination amongst functional leaders. Execute and track cross-functional projects proactively and ensure timely delivery and alignment of projects with strategic objectives. Help the team in executing Business Reviews and other important Leadership Meetings with communications, agenda creation, reports, presentations, and documentation. Curate and provide data analysis for key impact decisions and discussions. Talent and Skill Expectations Great problem-solving and analytical skills - Ability to break down complex problems into smaller pieces towards closure. Comfort with ambiguity - Ability to work on ambiguous problem statements / ambiguous environments and define a clear path for execution. High sense of ownership and initiative - Strong ability to drive execution while having high ownership for owned mandates. Strong stakeholder & team management skills - Ability to manage stakeholders across levels and teams to deliver on tight execution plans. Multi-tasking abilities- Ability to soak in pressure, and multiple projects, stay calm and set high standards for oneself. Ideal Profile Minimum 1 year of work experience in Founder's Office and cross-functional fields. Bachelor's degree in Engineering, Business Administration, Management, Economics or related fields from a Tier 1/Tier 2 college. Bonus Points Experience in Program management. Fast-paced/VC-backed start-up experience is a plus. Managing large-scale strategic / transformation projects in your prior role. Show more Show less

About Us We are B2B SaaS Platform pre-dominantly into the HR Space, helping companies and employees w.r.t time, attendance, performance management, payroll management, onboarding and hiring modules. This is one of those products which any HR would need to automate his/her process in any organization. 8 years since we have entered the market, and we do have a client base of around 8500 at present domestically and now we are planning to expand to the US Market Some of our clients are OYO, RR, Dream11, One+, shadi.com and so on. We have recently received Series funding of $57 million as well which is highest in the SaaS world. Few Key Achievements Company Valuation: 200 million Approximately Annual Revenue as of 2024: 13-14 million USD. 60-65% Year-on year growth Highest funding in the SaaS Space Job Description Key Responsibilities: Prepare and file GST returns (GSTR-1, GSTR-3B, GSTR-9, etc.) accurately and on time File TDS returns (Form 24Q, 26Q, etc.) and ensure timely compliance with TDS regulations Assist in Annual GST and Tax audits, including documentation, auditor coordination, and query resolution Ensure compliance with all applicable statutory and regulatory requirements Stay up to date with changes in tax laws and regulations, and advise on their impact Support internal tax planning, accounting process improvements Bookkeeping and ensure accurate recording of day-to-day financial transactions Perform periodic book closure activities including reconciliations, journal entries, and ledger scrutiny Maintain organized records for all filings, audits, and accounting transactions Desired Candidate Profile Educational Qualification: CA Inter 5 years / CA 2 years Strong knowledge of GST, TDS, tax audits, and general accounting principles Hands-on experience with bookkeeping, accounting software (e.g., Tally, Excel), and government tax portals High attention to detail and strong organizational skills Good communication and problem-solving ability Ability to work independently and handle multiple priorities efficiently Show more Show less

About Keka Keka is #1 in its segment and India's fastest-growing HR Tech platform. We are a product-led growth inspiration for the industry. We believe design is one of our key differentiating factors and we are looking for a product design team to build our next leg of a 10x growth trajectory. We are looking for people who love. As a Senior Product Designer at Keka, you will Create and validate designs for complex problems and workflows through sketches, prototypes, and testing. Conduct user research, gather feedback, and analyze data to inform design decisions and drive product improvements. Work closely with cross-disciplinary teams including Product, Engineering and various Business teams to deliver delightful customer experiences. Effectively communicate design ideas and present conceptual models Proactively stay in-sync with different teams for status and timeline of assigned projects Contribute to the Keka Design System and Design Patterns by coming up with new and innovativesolutions. Effectively mentor and inspire other designers. Reviewing their work and give constructive feedback. What We Are Looking For At least 4 years of experience in product design roles with product orgs Experience owning the end-to-end design for a product and building for 0-1 Enjoys working in a fast-paced start-up environment. Can take decisions fast. Can handle a few projects simultaneously. An outstanding portfolio showcasing in-depth knowledge in user experience, interaction, and visual/user interface design. Understands the business and how design can contribute to it Can ask the right questions and understand the user problems in depth. Has the ability to think like a user and form hypothesis based on situation Excellent communication and negotiation skills Show more Show less

SDR- Middle East We’re looking for a result-driven SDR to actively seek new business opportunities and engage and build relationships with potential customers. You will provide complete and appropriate solutions/options for every potential customer to boost top-line revenue growth, customer acquisition levels, and profitability. Responsibilities · Contact potential prospects through cold calls and emails · Present our company to potential prospects · Identify the prospect's needs and suggest appropriate products/services · Build long-term trusting relationships with prospects · Proactively seek new business opportunities in the market · Set up meetings or calls between (prospective) customers and Sales Executives · Report to the Sales Manager on sales results Requirements · 2-3 years of Sales Development Representative, Sales Account Executive, or similar role in the SEA/ME/US process · Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing, and social outreach (LinkedIn and Other professional platforms) · Track record of achieving sales quotas · Experience working with a CRM (HubSpot) · Fair understanding of sales performance metrics · Excellent communication and negotiation skills · Ability to deliver engaging conversations and presentations · Qualifying leads from marketing campaigns as sales opportunities · Contacting potential prospects through cold calls and emails · Presenting the company to potential prospects Show more Show less

SDR - Outbound About the Role: We're seeking a dynamic and results-driven Outbound Sales Development Representative (SDR) to actively seek new business opportunities, engage with potential customers, and drive revenue growth through outbound sales efforts. As an Outbound SDR, you will play a crucial role in identifying and qualifying leads, initiating contact with prospects, and nurturing relationships to drive sales conversions. Responsibilities: Conduct outbound prospecting activities to identify and qualify leads through cold calling, email outreach, and social media engagement. Actively engage with potential customers to understand their needs, educate them on our products/services, and identify sales opportunities. Follow up on leads generated from marketing campaigns and outbound prospecting efforts to schedule qualified sales demos. Maintain a high volume of outbound calls and emails while adhering to established quality and productivity metrics. Keep abreast of product/service updates, industry trends, and competitive landscape to effectively position our offerings. Create and maintain a database of prospective customers, including accurate records of interactions and lead status. Collaborate closely with the sales team to ensure seamless handoff of qualified leads and optimize sales pipeline efficiency. Achieve and exceed individual and team-based sales targets and KPIs. Requirements: 2-4 years of experience in Sales Development Representative or similar roles within a SAAS organization, with a focus on outbound sales efforts for the Indian Market. Proven track record of success in achieving and exceeding sales quotas/targets. Hands-on experience with various outbound prospecting techniques, including cold calling, emailing, and social outreach (LinkedIn, professional platforms). Proficiency in using CRM software (e.g., HubSpot) to manage leads, track activities, and measure performance. Strong understanding of sales performance metrics and the ability to leverage data insights to drive decision-making. Excellent communication and negotiation skills, with the ability to deliver engaging conversations and presentations. Ability to work autonomously in a fast-paced, results-oriented environment while maintaining high levels of productivity and accuracy. Proactive mindset with a focus on continuous learning and skill development. Join our dynamic outbound sales team and play a key role in driving revenue growth and customer acquisition. Apply now to be part of our exciting journey! k Show more Show less

About Company Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. Recently, in November 2022, the company secured India’s largest Series A SaaS funding with a whopping $57million from WestBridge Capital. What's the Opportunity? We are looking for Product Adoption Specialist to join our Customer Success team to help our customers use Keka effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Hyderbad & Bangalore Responsibilities: Provide exceptional technical support to customers via various channels including phone, email, and chat. Troubleshoot product-related issues reported by customers and identify root causes. Document and track customer inquiries, issues, and resolutions using a ticketing system. Collaborate with cross-functional teams including Engineering and Product Management to resolve complex technical issues and provide faster resolutions . Perform software installations, upgrades, and configurations for customers as needed. Create and maintain support documentation, knowledge base articles, and FAQs. Conduct product training sessions for customers to enhance their understanding and usage of our products. Proactively identify trends in customer issues and work towards implementing preventative measures. Escalate critical issues to appropriate teams and follow up until resolution is achieved. Continuously strive to improve customer satisfaction and retention through exceptional support experiences. Focus on customer satisfaction and first-time resolution. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment Be a trusted advisor to our customers on issues related to Keka products and experience in a way that results in high customer satisfaction; Requirements: A minimum of 1 year of experience in a technical support role, preferably within a B2B SaaS environment. Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical abilities, as well as a keen attention to detail. Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams. Bachelor’s degree in computer science, Information Technology, or a related field is preferred. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms Show more Show less

About Company Keka has been a silent revolution in the making since our launch 10 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 13000+ businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. Recently, in November 2022, the company secured India’s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital. Our Engineering Team Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our customers. Keka Engineering Team works on complex technical challenges, learns & adapts and most importantly; we have fun along the way. We are seeking for Payroll SME (Subject Matter Expert) to provide in-depth domain expertise in the design, implementation, optimization, and support of the payroll module within our HRMS/ERP ecosystem. The ideal candidate will possess a strong understanding of end-to-end payroll processing, statutory compliance, integration with Time & Attendance and Finance systems and be adept at translating business requirements into functional solutions. He should assist payroll teams in comprehending the essential features of payroll systems. Role : Subject Matter Expert - Payroll Experience : 5-7 years Job Location : Hyderabad, Onsite Job Type : Permanent Skills And Responsibilities Deep understanding of Indian payroll regulations: Knowledge of labor laws, tax regulations, and reporting requirements. Strong knowledge of payroll configuration: pay elements, pay calendars, costing, retro pay, GL mapping Experience with payroll systems: Familiarity with various payroll systems and software. Payroll expertise : Great knowledge on different employee types, pay groups, tax scenarios,jurisdictions,gross-to-net calculations, statutory deductions, benefits, tax withholdings, retroactive payments, and year-end processes. Functional Expertise : Lead the configuration and optimization of Payroll module. Define payroll rules, earning/deduction components, and calculation logic. Set up statutory compliance (e.g., PF, ESI, Tax, etc.) Process Analysis: Analyze current payroll processes and recommend improvements. Document payroll cycles, calendars, and exception scenarios. Implementation & Testing : Lead/assist in payroll module rollouts or migrations. Guide testing team in identifying Payroll scenarios in functional, SIT and UAT. Compliance & Auditing : Ensure adherence to legal and regulatory requirements. Experienced in payroll audits. Reporting & Reconciliation : Support payroll reporting (Payslips, Bank Files, Tax Reports). Assist in payroll reconciliations and resolving discrepancies. Communication and interpersonal skills: Ability to communicate effectively with colleagues and stakeholders. Show more Show less

About Company Keka has been a silent revolution in the making since our launch 7 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. e are looking for Associate Product Marketing Managers (APMMs) to join our team. Our APMM will be a superb communicator and manage product launches, competitive intelligence, and sales enablement to grow revenue and drive product adoption. You’ll be embedded in our small, but mighty PMM team based out of Bangalore / Hyderabad and partnering with Keka’s senior leadership, product, sales, and partnerships teams. Job Description In this role, you will: Communicate the value of the Keka platform to our target audiences — including buyers, users, and partners — with clear and persuasive messaging. Become the expert on our market and competition, driving competitive research and positioning that sets us apart from alternatives. Create marketing and enablement materials that compel prospects, customers, and partners to buy, use, and recommend Keka. Manage product launches that drive awareness and adoption of new features to our internal & external customers. Partner with sales and our partnerships team to understand what messaging and content are working and where there are gaps. Flex across strategic thinking, deep research, punchy writing, detailed documentation, and results analysis. What We’re Looking For An exceptionally strong communicator. Someone who explains complex problems and solutions in simple and compelling ways. You understand how copy and design work together to tell a story. Someone organized, curious & detail oriented. You have coordinated projects with lots of stakeholders on various teams (content, product, exec, etc). You dive into the details of a product and know the competition inside and out. You are energized by ambiguity and can create structure in a dynamic, fast-paced environment. A big plus for experience working at a high-growth startup (series A-D). You have an exceptionally high-performance bar for yourself and everyone on the team. Unafraid to communicate what is working and what needs to change. You are a kind human who wants to build an extraordinary product, culture, brand, and customer experience. Bonus You have also partnered with PMs to launch products that increase usage and revenue. An experienced and effective cross-functional collaborator. You understand B2B software sales motions and have supported AEs with messaging and content. Show more Show less

About Company Keka has been a silent revolution in the making since our launch 10 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 13000+ businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. Recently, in November 2022, the company secured India’s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital. Our Engineering Team: Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our customers. Keka Engineering Team works on complex technical challenges, learns & adapts and most importantly; we have fun along the way. We are seeking for Payroll SME (Subject Matter Expert) to provide in-depth domain expertise in the design, implementation, optimization, and support of the payroll module within our HRMS/ERP ecosystem. The ideal candidate will possess a strong understanding of end-to-end payroll processing, statutory compliance, integration with Time & Attendance and Finance systems and be adept at translating business requirements into functional solutions. He should assist payroll teams in comprehending the essential features of payroll systems. Role : Subject Matter Expert - Payroll Experience : 5-7 years Job Location : Hyderabad, Onsite Job Type : Permanent Skills and Responsibilities: Deep understanding of Indian payroll regulations: Knowledge of labor laws, tax regulations, and reporting requirements. Strong knowledge of payroll configuration: pay elements, pay calendars, costing, retro pay, GL mapping Experience with payroll systems: Familiarity with various payroll systems and software. Payroll expertise : Great knowledge on different employee types, pay groups, tax scenarios,jurisdictions,gross-to-net calculations, statutory deductions, benefits, tax withholdings, retroactive payments, and year-end processes . Functional Expertise : Lead the configuration and optimization of Payroll module. Define payroll rules, earning/deduction components, and calculation logic. Set up statutory compliance (e.g., PF, ESI, Tax, etc.) Process Analysis: Analyze current payroll processes and recommend improvements. Document payroll cycles, calendars, and exception scenarios. Implementation & Testing : Lead/assist in payroll module rollouts or migrations. Guide testing team in identifying Payroll scenarios in functional, SIT and UAT. Compliance & Auditing : Ensure adherence to legal and regulatory requirements. Experienced in payroll audits. Reporting & Reconciliation : Support payroll reporting (Payslips, Bank Files, Tax Reports). Assist in payroll reconciliations and resolving discrepancies. Communication and interpersonal skills: Ability to communicate effectively with colleagues and stakeholders. Show more Show less

Job Description: We’re looking for a Content Strategist and Editor who sees content as a growth lever. You’ll own our content roadmap across SEO, thought leadership, product education, and demand generation. If you’ve built content engines before; this role is for you. What You’ll Do: Build and own a content strategy aligned to business goals (traffic, MQLs, product adoption) Lead content planning across the funnel: blogs, landing pages, case studies, email nurtures, and social Lead a cross-functional editorial process with writers, designers, and PMMs to produce SEO-driven and sales-enablement content Conduct topic and keyword research to identify SEO and user-intent opportunities Collaborate with product, growth, and brand teams to shape narratives and messaging Brief, manage, and edit internal/external writers and AI tools for consistent output Build scalable systems: content calendars, CMS hygiene, interlinking frameworks, and analytics setup Report on performance; continuously optimize content to improve KPIs What We Expect from You: 3–5 years of experience in B2B content marketing or editorial strategy A proven record of scaling traffic or content-led conversions Understanding of content distribution via SEO, email, social, and influencers You think in content clusters, topic authority, and strategic leverage—not just word counts Show more Show less

Designation: Specialist - Infrastructure Support/IT Support Key Responsibilities · Manage, configure, and monitor Sophos Firewalls (XG, XGS series). · Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). · Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. · Provide Level 2 support for network, server, and security-related incidents. · Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring. · Monitor network traffic and performance, optimize throughput and security. · Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. · Manage user accounts and permissions in AD. · Collaborate with Level 1 and Level 3 teams to resolve escalated issues. · Create and maintain documentation for configurations, procedures, and infrastructure. · Participate in audits and compliance efforts related to IT infrastructure. Required Skills & Experience: 4+ years of experience in IT support or network administration. Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management. Proficiency in Windows Server administration – Active Directory, GPO, DNS/DHCP. Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities. Show more Show less

Site Reliability Engineer (SRE) – Observability & Azure Infrastructure Location: Hyderabad Type: Full-Time Experience Level: 5 to 8 Years Department: Engineering / DevOps About The Role We are looking for a highly skilled Site Reliability Engineer (SRE) to lead the implementation and management of our observability stack across Azure-hosted infrastructure and .NET Core applications. This role will focus on configuring and managing Open Telemetry, Prometheus, Loki, and Tempo, along with setting up robust alerting systems across all services — including Azure infrastructure and MSSQL databases. You will work closely with developers, DevOps, and infrastructure teams to ensure the performance, reliability, and visibility of our .NET Core applications and cloud services. Key Responsibilities Observability Platform Implementation: Design and maintain distributed tracing, metrics, and logging using OpenTelemetry, Prometheus, Loki, and Tempo. Ensure complete instrumentation of .NET Core applications for end-to-end visibility. o Implement telemetry pipelines for application logs, performance metrics, and traces. Monitoring & Alerting Develop and manage SLIs, SLOs, and error budgets. Create actionable, noise-free alerts using Prometheus Alertmanager and Azure Monitor. o Monitor key infrastructure components, applications, and databases with a focus on reliability and performance. Azure & Infrastructure Integration: Integrate Azure services (App Services, VMs, Storage, etc.) with the observability stack. o Configure monitoring for MSSQL databases, including performance tuning metrics and health indicators. o Use Azure Monitor, Log Analytics, and custom exporters where necessary. Automation & DevOps Automate observability configurations using Terraform, PowerShell, or other IaC tools. Integrate telemetry validation and health checks into CI/CD pipelines. Maintain observability as code for repeatable deployments and easy scaling. Resilience & Reliability Engineering: Conduct capacity planning to anticipate scaling needs based on usage patterns and growth. Define and implement disaster recovery strategies for critical Azure-hosted services and databases. Perform load and stress testing to identify performance bottlenecks and validate infrastructure limits. Support release engineering by integrating observability checks and rollback strategies in CI/CD pipelines. Apply chaos engineering practices in lower environments to uncover potential reliability risks proactively. Collaboration & Documentation: Partner with engineering teams to promote observability best practices in .NET Core development. o Create dashboards (Grafana preferred) and runbooks for system insights and incident response. o Document monitoring standards, troubleshooting guides, and onboarding materials. Required Skills And Experience 4+ years of experience in SRE, DevOps, or infrastructure-focused roles. Deep experience with .NET Core application observability using OpenTelemetry. Proficiency with Prometheus, Loki, Tempo, and related observability tools. Strong background in Azure infrastructure monitoring, including App Services and VMs. Hands-on experience monitoring MSSQL databases (deadlocks, query performance, etc.). Familiarity with Infrastructure as Code (Terraform, Bicep) and scripting (PowerShell, Bash). Experience building and tuning alerts, dashboards, and metrics for production systems. Preferred Qualifications Azure certifications (e.g., AZ-104, AZ-400). Experience with Grafana, Azure Monitor, and Log Analytics integration. Familiarity with distributed systems and microservice architectures. Prior experience in high-availability, regulated, or customer-facing environments. Show more Show less

SDR - Outbound About the Role: We're seeking a dynamic and results-driven Outbound Sales Development Representative (SDR) to actively seek new business opportunities, engage with potential customers, and drive revenue growth through outbound sales efforts. As an Outbound SDR, you will play a crucial role in identifying and qualifying leads, initiating contact with prospects, and nurturing relationships to drive sales conversions. Responsibilities: Conduct outbound prospecting activities to identify and qualify leads through cold calling, email outreach, and social media engagement. Actively engage with potential customers to understand their needs, educate them on our products/services, and identify sales opportunities. Follow up on leads generated from marketing campaigns and outbound prospecting efforts to schedule qualified sales demos. Maintain a high volume of outbound calls and emails while adhering to established quality and productivity metrics. Keep abreast of product/service updates, industry trends, and competitive landscape to effectively position our offerings. Create and maintain a database of prospective customers, including accurate records of interactions and lead status. Collaborate closely with the sales team to ensure seamless handoff of qualified leads and optimize sales pipeline efficiency. Achieve and exceed individual and team-based sales targets and KPIs. Requirements: 2-4 years of experience in Sales Development Representative or similar roles within a SAAS organization, with a focus on outbound sales efforts for the Indian Market. Proven track record of success in achieving and exceeding sales quotas/targets. Hands-on experience with various outbound prospecting techniques, including cold calling, emailing, and social outreach (LinkedIn, professional platforms). Proficiency in using CRM software (e.g., HubSpot) to manage leads, track activities, and measure performance. Strong understanding of sales performance metrics and the ability to leverage data insights to drive decision-making. Excellent communication and negotiation skills, with the ability to deliver engaging conversations and presentations. Ability to work autonomously in a fast-paced, results-oriented environment while maintaining high levels of productivity and accuracy. Proactive mindset with a focus on continuous learning and skill development. Join our dynamic outbound sales team and play a key role in driving revenue growth and customer acquisition. Apply now to be part of our exciting journey! Show more Show less

Business Development Executive KEY RESPONSIBILITIES- Lead Generation & Sales Prospecting Identify and target new business opportunities through cold calls, emails, social media outreach, networking events, and referrals. Research and build a pipeline of prospective clients by understanding their HR needs and challenges. Qualify inbound leads and identify key decision-makers within organizations to effectively position the HRMS solution. Sales Presentations & Demos Conduct product demos to showcase the value of the SaaS HRMS platform, addressing client-specific pain points and needs. Customize sales pitches and presentations to align with prospect requirements, ensuring a tailored solution that speaks to their organizational goals. Create and deliver compelling proposals and value-based sales presentations. Sales Process Management & Negotiation Manage the complete sales cycle from prospecting to deal closure, ensuring timely follow-ups and efficient communication. Work with prospects to understand their budget and decision-making criteria and lead negotiations to close deals. Drive the execution of contracts, pricing agreements, and onboarding procedures post-sale. Client Relationship Building & Retention Build strong, lasting relationships with key decision-makers and stakeholders in client organizations. Conduct regular check-ins and follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling additional HRMS features. Provide excellent post-sale support by coordinating with the customer success and implementation teams to ensure smooth onboarding. Market Research & Industry Insights Keep up-to-date with industry trends, competitor offerings, and new HRMS innovations. Analyze competitor strategies and market conditions to better position our product offering and win new business. Gather customer feedback and collaborate with the product team to contribute insights that can improve the product. Sales Reporting & CRM Management Maintain an up-to-date CRM system with accurate sales activity, lead status, and customer information. Report on sales pipeline status, progress against targets, and forecast future sales. Achieve or exceed monthly, quarterly, and annual sales targets. Collaboration with Internal Teams Work closely with the marketing team to ensure lead generation strategies are aligned with sales goals. Collaborate with the product and customer success teams to ensure smooth onboarding and continued customer satisfaction. Actively contribute to the development of sales strategies and best practices for improving the direct sales process. Show more Show less

Location: Hyderabad, India Job Type: Full-Time Job Summary We are looking for a strategic and forward-thinking Customer Success Enablement Manager to empower our CX teams with the training, tools, and knowledge they need to drive customer outcomes at scale . You will architect enablement programs, integrate AI into CS workflows, and lead cross-functional alignment to ensure our teams are skilled, informed, and future-ready. You’ll play a critical role in shaping how Keka delivers value across the customer lifecycle—especially in a fast-growing SaaS landscape where customer experience is the real product. Key Responsibilities Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams. Drive AI-first enablement initiatives —identify opportunities to integrate AI tools in daily CS work (e.g., ticket intelligence, nudges, auto-QBRs, knowledge bots). Build and manage a robust knowledge infrastructure —internal wikis, playbooks, SOPs, and CS toolkits. Collaborate with Product, Sales, and Marketing to deliver timely product updates, value messaging, and GTM readiness to CS teams. Measure enablement impact through defined KPIs (onboarding ramp time, productivity per CSM, NPS correlation, CSAT improvement, tool adoption). Maintain and enhance Learning Management Systems (LMS), onboarding portals, and self-paced learning modules. Standardize and drive adoption of CS tools (e.g., Gainsight, Salesforce, ChurnZero), and improve data quality & hygiene practices . Partner with CS Leadership to assess skill gaps and build competency-based learning paths and certification programs. Qualifications 4–8 years of experience in Customer Success, Enablement, Revenue Ops, or L&D for tech/SaaS teams. Proven ability to build and scale enablement programs that drive performance and customer value. Experience with CS platforms (Gainsight, Totango), LMS tools (TalentLMS, Lessonly), and enablement platforms (Guru, Highspot). Strong content development, curriculum design, and storytelling skills. Excellent collaboration and stakeholder management capabilities across cross-functional teams. Familiarity with AI-driven tooling and automations used in CS (e.g., ticket classifiers, AI-summarizers, sentiment analysis). Preferred Skills Background in Instructional Design or Learning & Development. Experience building or managing AI-led enablement workflows (chatbots, knowledge assistants, product coaching tools). Certification in enablement methodologies (e.g., ATD, CSM, Pragmatic Institute). Understanding of key CS metrics— NRR, churn, adoption, expansion , and how enablement directly impacts them. Passion for tech adoption, behavioral change, and performance coaching. Show more Show less

About Us Keka has been a silent revolution in the making since our launch 10 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 10000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings, and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. In November 2022, the company secured India’s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital. Job Description We’re looking for a creative and data-driven Social Media Executive with 3+ years of hands-on experience to lead the day-to-day execution and optimization of our social media strategy. You'll play a key role in shaping brand presence across platforms, crafting compelling content, and driving engagement, reach, and conversions. Key Responsibilities Manage end-to-end execution of social media calendars across platforms (LinkedIn, Instagram, X, Facebook, YouTube, etc.) Create, curate, and schedule engaging and platform-specific content (static, video, reels, stories, etc.) Collaborate with different teams to deliver high-quality creatives Monitor social trends and competitor activity to inform strategy and innovation Analyze performance metrics and prepare monthly reports with actionable insights Manage community interactions: respond to DMs, comments, and customer queries promptly Requirements 4+ years of proven experience in managing social media for a brand or agency Solid understanding of major platforms’ algorithms, best practices, and analytics tools Strong writing skills with a knack for adapting tone across platforms Ability to ideate campaign hooks, trending formats, and performance content Familiarity with tools like Hootsuite, Buffer, Later, Canva, Meta Business Suite, and Creator Studio Understanding performance metrics (reach, engagement rate, CTR, etc.) A proactive mindset with strong organizational and time management skills Preferred Experience in B2B or tech industry Basic video editing or design capabilities is a plus Show more Show less

Location : Hyderabad Experience : 8+ Years Department : Marketing About The Role We’re looking for a hands-on and strategic Head of SEO with strong experience in search, content, and AI-driven growth. In this role, you'll lead all aspects of SEO—including traditional search, answer engine optimization (AEO), generative engine optimization (GEO), and AI automation. You’ll shape how our content appears across Google, AI search platforms, and next-gen search tools. This is a key leadership position where you'll drive growth using smart automation, structured content, and data-backed decisions. What You'll Do Lead and scale our SEO strategy in all regions ( India, US & Middle East ) —technical, content, and off-page. Build visibility across search engines, AI-powered tools (like Google SGE, Bing, Chatgpt, Perplexity), and voice assistants. Use AI automation tools to research keywords, generate SEO-friendly content, and improve workflows. Optimize content for AEO—answer boxes, featured snippets, and voice search. Develop GEO strategies to increase presence on AI-driven results pages. Use structured data and schema markup to improve content visibility. Monitor SEO performance, search trends, and AI platform updates. Collaborate with writers, developers, and designers to improve site architecture and content. Manage external agencies or freelancers when needed. Report on performance and growth KPIs regularly. What We're Looking For 8+ years of experience in SEO, ideally in fast-paced digital teams. Deep knowledge of on-page, technical, and off-page SEO. Strong understanding of how AI and search are evolving (AEO, GEO, SGE). Experience using tools like SEMrush, Ahrefs, Surfer, Screaming Frog, etc. Comfortable working with AI tools to help speed up research, content creation, and audits. Familiar with structured data, schema, and website crawling/indexing. Strong analytical mindset—you know how to turn data into action. Leadership skills with the ability to guide a team or external partners. Nice To Have Experience in B2B SaaS Experience with automation tools (e.g. Python scripts, Zapier, Make, APIs). Basic understanding of HTML/CSS and how websites work. Background in e-commerce, SaaS, or content-heavy platforms for multiple regions ( US, Europe, Middle East etc ). Show more Show less