Job
Description
Designation: Specialist - Infrastructure Support/IT Support Key Responsibilities · Manage, configure, and monitor Sophos Firewalls (XG, XGS series). · Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). · Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. · Provide Level 2 support for network, server, and security-related incidents. · Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring. · Monitor network traffic and performance, optimize throughput and security. · Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. · Manage user accounts and permissions in AD. · Collaborate with Level 1 and Level 3 teams to resolve escalated issues. · Create and maintain documentation for configurations, procedures, and infrastructure. · Participate in audits and compliance efforts related to IT infrastructure. Required Skills & Experience: 4+ years of experience in IT support or network administration. Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management. Proficiency in Windows Server administration – Active Directory, GPO, DNS/DHCP. Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities. Show more Show less
