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NTT DATA
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Infrastructure Specialist

Infrastructure Specialist

NTT DATA

0 - 4 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

technical documentation juniper riverbed customer service communication skills management agent redundancy concepts cisco aruba problemsolving analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients. You will be responsible for identifying and resolving technical incidents and problems, engaging in pre-emptive service incident and resolution activities to ensure service restoration, and meeting service level agreements (SLA). Your key responsibilities will include: - Maintaining the support process and handling support requests according to procedures. - Investigating and diagnosing problems using service assurance software. - Resolving problems and conducting maintenance tasks. - Monitoring service delivery against SLAs and analyzing service records for improvement opportunities. - Prioritizing and diagnosing incidents, escalating unresolved incidents, providing service recovery, and documenting and closing resolved incidents. - Securely and accurately maintaining configuration items. To excel in this role, you should possess: - Working knowledge of technical documentation. - Understanding of management agent and redundancy concepts. - Knowledge of vendor technologies such as Cisco, Juniper, Aruba, and RiverBed. - Customer service orientation, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. Academically, you are required to hold a Bachelor's degree or equivalent in Information Technology or Computing, along with an associate level certification in different Networking technologies like Cisco, Juniper, Aruba, F5, CCNA, JNCIA, or ACMA. The ideal candidate will have entry-level experience in Networking technologies, technical support, diagnosis and troubleshooting, remote support in Networking technologies, and relevant technologies. This position offers a Hybrid Working environment. NTT DATA is a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment, NTT DATA serves Fortune Global 100 companies and offers services in technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of NTT Group and headquartered in Tokyo, NTT DATA is an Equal Opportunity Employer. Join NTT DATA today and be part of a team that is pushing the boundaries of what is possible, embracing diversity and inclusion, and making a difference to clients and society. Grow, belong, and thrive in a workplace that values technical excellence and innovation.,

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Infrastructure Specialist