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Infrastructure Specialist NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients. You will be responsible for identifying and resolving technical incidents and problems, engaging in pre-emptive service incident and resolution activities to ensure service restoration, and meeting service level agreements (SLA). Your key responsibilities will include: - Maintaining the support process and handling support requests according to procedures. - Investigating and diagnosing problems using service assurance software. - Resolving problems and conducting maintenance tasks. - Monitoring service delivery against SLAs and analyzing...

Posted 1 month ago

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