Account Manager (Customer Success Manager)

As a Business Development Manager, you will manage an assigned book of business, nurturing existing client relationships through effective sales and support visits, calls, emails, and presentations. Your goal is to create, advance, and close revenue opportunities within your designated territory. You must be adept at identifying, communicating, and resolving customer problems and opportunities. Your role involves foreseeing and mitigating risks, as well as driving the growth of additional services by conducting comprehensive needs assessments and aligning them with appropriate solutions. You will engage with senior buyers and client representatives to build strong relationships and foster a network of partners within client organizations. Adhering to the established sales process, you will consistently use customer dashboards and CRM tools to document prospect interactions for efficient lead management. Additionally, you will create and share user success stories with buyers and collaborate with Customer Success Specialist partners to ensure smooth onboarding and training for customers. In this position, you will also have the opportunity to attend and present at customer locations, trade shows, events, and conferences, enhancing the visibility and reputation of the organization. Job Requirements: - Hold a Post Graduate degree in science (Chemistry, Biochemistry, Medicinal Chemistry, Bioinformatics, or related disciplines) - Preferably have experience in the scientific information/data industry - Possess at least 5 years of experience in selling to the Pharma or Agrochemical market, or relevant experience in selling science and intellectual property solutions - Demonstrate significant experience in building relationships with stakeholders and decision-makers in academic and public research settings - Be comfortable working in a large, matrix organization with cross-functional partners - Exhibit self-motivation, a proactive approach, optimism, and an entrepreneurial spirit - Have excellent persuasive presentation, verbal, and written communication skills - Be a strong relationship builder and advocate for innovative business practices - Show a track record of surpassing sales metrics and goals, with strong negotiation skills in academic environments - Be willing to travel extensively for customer visits within the assigned region in India As a dedicated Business Development Manager, you will play a crucial role in driving revenue growth, fostering client relationships, and representing the organization at various industry events. Your ability to understand customer needs, communicate effectively, and build strategic partnerships will be instrumental in achieving success in this role.,