1267 Customer Success Jobs - Page 19

Role Overview: As a Customer Success Executive, you will play a crucial role in ensuring customer satisfaction and retention within the company. Your responsibilities will include actively engaging with customers, guiding them on product usage, and developing long-term relationships to drive customer success and loyalty. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and advocating for customers within the organization. Key Responsibilities: - Collaborate with the sales team to understand clients" needs and pain points before initiating the onboarding process. - Guide customers through the onboarding process, ensuring a seamless transition ont...

Role Overview: As a QA Engineer at MTAP, you will be responsible for performing Web & Mobile Application testing using manual and automation approaches to ensure software quality. You will collaborate within Agile Scrum teams to integrate quality assurance early in the development lifecycle. Your role will involve participating in requirements and design reviews, developing comprehensive test plans and strategies for web applications, and designing, developing, and maintaining automated test scripts using various tools. You will also be responsible for leading testing efforts for multiple products and enhancing automation frameworks. Key Responsibilities: - Perform Web & Mobile Application t...

Role Overview As a Customer Success Analyst, you will be part of the customer success team focusing on creating a knowledge base, FAQs, maintaining the customer relationship system, and ensuring successful onboarding of new customers post-sale. Your primary mission is to guarantee that customers extract maximum value from the product, attain their desired outcomes, and enjoy a seamless, positive experience. Your responsibilities will involve playing a significant role in onboarding, providing support, customer education, and renewal strategies. Key Responsibilities - Act as a trusted advisor to customers, assisting them in onboarding, adopting the product, and implementing usage best practic...

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

As a Sales and Customer Success Trainer at our company, you will play a crucial role in developing comprehensive training programs for our sales and customer success teams. Your responsibilities will include creating training materials such as videos, cheat sheets, and conducting live training sessions to ensure that our teams are well-equipped to meet customer needs and drive sales. - **Learning Management System:** - Manage and suggest optimizations regularly to enhance effectiveness. - **Training Content Development:** - Create cheat sheets, videos, and manuals. - Develop tools like "Hose Finder" and "Hose Assembly Code Finder". - Update cheat sheets for hose fittings, chemical resistance...

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our d...

Overview - Our Research & Development (R&D) team is the technical talent at the heart of our product suite, overseeing the product development lifecycle from concept to delivery. From engineering to quality assurance to data science, the R&D team ensures our customers seamlessly use our products and can depend on their consistency. This position, under the general direction of Engineering leadership, will be responsible for technical and development support for our award-winning K-12 software. This role will use their knowledge to implement, code, build, and test new features, maintain existing features, and develop reports that will include components, data models, customization, and report...

Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry. Responsibilities: Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance. Co-ordinates with the internal team for timely resolution and closure of gaps. Understanding Client Needs and Requirements Ongoing relationship development Handle client issues throughout the implementation life cycle in a timely and accurate fashion. Schedule and conduct Training Sessions for development reso...

You are a self-driven Chief Engineer or Master Mariner with over 20 years of experience, ideally with at least 5 years in the desired skillset. Your previous experience working with Ship Owners or Operators/ Technical Managers will be crucial, leveraging your existing network and relationships. Your Sphere of Influence and ability to drive global business will be key in this role. As part of the team at Smart Ship Hub, you will have the opportunity to work with some of the largest shipping companies, developing business opportunities, driving revenue growth, and ensuring delivery against key performance metrics. Desired Skill-set: - Experience in an active sales role of vessel acquisition fo...

As a Customer Success Specialist (CSS) in Pune, India, your primary role will involve supporting the post-sales customer lifecycle by focusing on customer adoption, ongoing support, program optimization, and expansion. You must possess a deep understanding of our customers" business objectives and effectively communicate how our solution aligns with and helps achieve their strategic goals. **Key Responsibilities:** - **Onboarding:** Collaborate with the Sales Team to ensure a seamless customer onboarding process, leading to a successful go-live and introduction for the customer. - **Customer Experience Design:** Assist customers in designing their programs to align with product capabilities ...

You will be joining Vcheck, a human-led, technology-enabled due diligence background check firm based in New York City. Vcheck conducts over 18,000 international investigations annually and specializes in risk-based assessments for various purposes such as lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. The hybrid approach of Vcheck delivers financial and reputational intelligence necessary for confident decision-making. As a Customer Success Analyst at Vcheck, your main responsibilities will include: - Communicating directly with customers to process Identity Verification orders and ensuring timely delivery of reports - ...

As a Customer Success Manager / Operation with a Computer Science background, your role is crucial in managing the entire customer lifecycle, from lead generation to client retention. This position requires a blend of sales and customer success skills, emphasizing strong communication, problem-solving abilities, and technical understanding. Key Responsibilities: - Manage the complete customer journey, including prospecting, onboarding, relationship management, and retention. - Conduct product demos and effectively explain technical aspects to clients. - Serve as the main point of contact for client queries, support, and escalations. - Monitor client adoption and ensure successful product usa...

As a Customer Success Manager Team Lead, your role will involve overseeing a team of customer success executives who cater to medical device clients. You will need to strike a balance between direct customer interactions and effective leadership to ensure service quality, manage team performance, handle escalations, and drive customer satisfaction. Key Responsibilities: - Lead, mentor, and manage a team of customer success executives, which includes tasks such as shift planning, workload allocation, and performance monitoring. - Handle escalated or challenging customer situations with professionalism, setting a positive example for your team. - Guide the team in effectively managing client j...

Role Overview: As a Senior Growth Manager at Aarki, your role will be dynamic and client-facing, focusing on supporting the sales team to close deals and ensuring campaign success by collaborating closely with the delivery and data analyst teams. Key Responsibilities: - **Client Success Partnership**: - Collaborate with the sales team to offer technical insights and strategic support in closing deals. - Engage with clients to define campaign goals, whether ROAS, re-engagement, or retention, and work towards achieving them using Aarki's AI and ML-powered solutions. - Build and maintain trusted client relationships, acting as their go-to partner for achieving targeted results. - **Cross-Functi...

Drive customer engagement, relationship management, and revenue growth. Build and manage sales pipeline, identify new opportunities, and expand accounts. Ensure high-impact client interactions during sales and pre-sales.Cloud Sales

Responsibilities: Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. Project Coordination: Collaborate with internal team...

Disclaimer: Please be aware of fraudulent job postings and individuals impersonating Tracxn representatives. Tracxn conducts all hiring through official channels only our careers page and verified job portals. We operate from a single official office location and do not request personal information or payments at any stage of the hiring process. If you come across any suspicious communication claiming to be from Tracxn, we recommend reporting it to us immediately. As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases ...

Disclaimer: Please be aware of fraudulent job postings and individuals impersonating Tracxn representatives. Tracxn conducts all hiring through official channels only our careers page and verified job portals. We operate from a single official office location and do not request personal information or payments at any stage of the hiring process. If you come across any suspicious communication claiming to be from Tracxn, we recommend reporting it to us immediately. As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases ...

Disclaimer: Please be aware of fraudulent job postings and individuals impersonating Tracxn representatives. Tracxn conducts all hiring through official channels only our careers page and verified job portals. We operate from a single official office location and do not request personal information or payments at any stage of the hiring process. If you come across any suspicious communication claiming to be from Tracxn, we recommend reporting it to us immediately. This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer en...

As a Customer Success Associate at PureSpectrum, you will play a crucial role in supporting clients on the platform. Your responsibilities will include: - Providing direct support to users through various channels, ensuring smooth adoption and effective utilization of the PureSpectrum Marketplace. - Identifying and troubleshooting common technical issues, escalating complex problems to senior team members when necessary. - Proactively engaging with customers to ensure their needs are met and reporting product errors or malfunctions to management. - Collaborating with sales and product teams to understand customer needs and product updates. - Assisting in managing projects and supporting the ...

As a Customer Success Executive - Trainee at Jungleworks, your role is to ensure positive customer experiences, build loyalty, and foster long-term relationships with International clients. Your responsibilities include: - Managing relationships with clients to ensure successful onboarding, product adoption, retention, and satisfaction. - Guiding and supporting customers to become strong advocates for our products through regular communication and consultation. - Understanding customer business objectives and helping them achieve success using our SaaS solutions. - Proactively identifying common issues and resolving them swiftly and professionally. - Acting as the voice of the customer inter...

Role Overview: As a Client Success Specialist, you will play a crucial role in building and maintaining relationships with US clients. Your primary responsibility will be to act as the main point of contact for client matters, anticipate their needs, and ensure timely delivery of services. You will collaborate with internal teams to enhance the overall Customer Experience. Key Responsibilities: - Develop and nurture long-term relationships with clients to drive organic growth and achieve company objectives - Gain a deep understanding of clients" needs and propose solutions that align with their goals - Resolve client issues, anticipate changes, and facilitate effective communication between ...

As a Manager - Client Success at Jampp, your role will involve working directly with the global customer base to provide top-level service and ensure outstanding results for customers. You will balance long-term relationships with day-to-day tactical management of mobile marketing campaigns, identifying growth opportunities, troubleshooting and resolving customer issues, and collaborating with internal teams to drive key projects. Your responsibilities will include supervising and leading strategic campaigns, analyzing campaign performance, providing reports and recommendations, and continuously improving operations at Jampp. **Key Responsibilities:** - Serve as the primary point of contact ...

As a Customer Success Manager (CSM) at Mode Retails Sales & Marketing Pvt. Ltd., your primary responsibility will be to drive customer satisfaction, retention, and growth across various sales channels including General Trade, Modern Trade, and Institutional Sales. Your role will involve building and nurturing long-term relationships with distributors, retailers, and key accounts. You will need strong relationship management, problem-solving, and coordination skills to ensure the success of Mode Retails" products in the market. **Key Responsibilities:** - **Account Management** - Build and nurture long-term relationships with distributors, retailers, and key accounts. - Ensure timely order fu...

If you are ready to make an impact in the fresher hiring space, this is your chance. About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and sug...