489 Customer Success Jobs - Page 19

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

We are looking to hire Account Manager- Enterprise Sales at multiple locations to join our Sales team. These positions will be a part of Brilyants talented Sales team which has been growing rapidly. Join our team and be a part of our growth story. Requirement In-depth product knowledge Ability to assess buyer needs Upselling and cross-selling Potential to decipher and understand market and analyse industry insight Strong technology expertise Efficient at time management Responsibilities: Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory. Traveling to conduct face-to-face meetings with existing and potential customers. Continually meeting or exceeding sales targets by selling to new and existing customers. Developing and implementing an effective sales strategy to drive sales. Maintaining an accurate record of all leads, customer accounts, and sales. Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials. Strategically negotiating with potential and existing customers to close sales. Possessing a strong understanding of our products, our competition in the industry and positioning

Location : Bangalore - Near Bommanahalli, Hosur Road, Bangalore About Cubic Logics: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impact—one customer at a time. Role: Customer Success Manager (CSM) We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities , and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals. Key Responsibilities: Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities. Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365. Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement. Lead upsell and cross-sell initiatives based on customer needs and usage data. Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value. Monitor key success metrics: adoption, engagement, retention, and satisfaction. Mentor junior CSMs and contribute to building a high-impact customer success motion. Design and execute scalable engagement programs to boost retention and customer advocacy. Required Experience: 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space. Experience managing 500+ international accounts (US, UK, Canada, Australia preferred). Strong understanding of business strategy and technical product use cases. Proven ability to drive renewals and expand account value through upselling and cross-selling. Proficient in cloud platforms, data analysis, and CRM tools.

Customer Success Role Min 3-7 Yrs of Exp Required in Client Success/Customer Success (End to end Client Onboarding) GGN/US shifts CTC upto 13L (Including Bonus) Pls Call Vikas: 8527840989 Email: vikasimaginators@gmail.com Required Candidate profile KEY SKILLS Client Success |Customer Success | SaaS |Project Management |Client Relationship |Client Support |Client Engagement |Client Onboarding |Client Servicing Client Management | Product Adoption

Key Responsibilities: Customer Onboarding & Adoption: Lead technical onboarding for new customers, ensuring seamless integration and deployment. Conduct training sessions and provide best practices to maximize product usage. Technical Support & Issue Resolution: Act as the primary technical contact for assigned customers. Troubleshoot and resolve customer issues by working closely with internal technical teams. Provide timely and effective resolutions, ensuring minimal business disruption. Customer Engagement & Advocacy: Develop strong relationships with key customer stakeholders. Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategy sessions to assess customer needs and success. Gather customer feedback and advocate for feature enhancements with Product and Engineering teams. Solution Engineering & Optimization: Assist customers in optimizing their workflows and implementing best practices. Provide guidance on architecture, scalability, and security considerations. Collaboration & Continuous Improvement: Work closely with Sales to support pre-sales activities, including demos and proof-of-concepts. Contribute to knowledge base articles, documentation, and FAQs to improve self-service resources. Required Qualifications & Skills: Experience: 6-8 years of experience in Customer Success, Solutions Engineering, or a related technical role. Proven experience in customer-facing technical support or solution consulting. Technical Skills: Hands-on experience with cloud platforms (AWS, Azure, GCP), DevOps tools , and containerization technologies (Docker, Kubernetes). Proficiency in scripting languages (Python, Bash, PowerShell) and infrastructure automation (Terraform, Ansible, Puppet). Strong understanding of APIs, databases, and networking concepts. Soft Skills: Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders. Strong problem-solving skills with a proactive and customer-first mindset. Ability to manage multiple customer relationships and prioritize tasks effectively.

Overview The Customer Success Engineer within PepsiCos Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Sprinklr platform and multiple other marketing applications. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCos digital products. The position focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives. Given the complexities of the digital landscape and the priority placed on it by the business, this role will require a high degree of expertise navigating and triaging solutions that deliver on user needs and drive the business forward, all while driving stability and reducing unplanned downtimes and managing to Service Level Agreements. The ideal candidate will combine customer service skills and experience, focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives while supporting and improving the overall operations of the digital products. Responsibilities Key Responsibilities: Create, modify, and optimize Sprinklr workflows to enhance automation, improve efficiency, and align with business processes. Troubleshoot and resolve configuration issues, ensuring seamless functionality across Sprinklrs modules. Provide technical support to internal users, addressing platform issues, data discrepancies, and access requests. Ensure platform stability and performance, conducting regular health checks and making recommendations for optimization. Collaborate with IT and business teams to align Sprinklrs capabilities with operational needs. Aware of integrations with Salesforce and Bynder, ensuring data consistency and accurate reporting. Stay updated on Sprinklr enhancements and product releases, recommending feature adoption to improve platform utilization. Monitor service levels, identify patterns in incident data, and recommend proactive solutions to improve user experience and operational efficiency. Support objective setting, strategic planning, and service improvement initiatives alongside sustain Lead. Qualifications 5+ years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function Minimum 3+ years of leadership and /or influencing experience Experience in planning and executing product transition to sustain methodologies and driving standard processes across the organization Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds Strong experience driving and iterating products and highly technically integrated environments Bachelors Degree. Technical Expertise Required: Strong knowledge of Sprinklr modules (Social Listening, Advocacy, Workflow engine, Care, Listening and Reporting). Experience in configuring workflows, automation, and platform customizations. Ability to diagnose and resolve configuration issues across different Sprinklr modules. Familiarity with Sprinklrs Workflow engine capabilities to assist with task-based approval Service Now ITSM Incident Management & Reporting Basic Scripting / Automation- PowerShell, Python, or Bash for automating repetitive tasks or alerts. Familiarity with APIs for integrations or automation. Experience: Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management. Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment. Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs. Proactively drives impact and engagement while bringing others along. Ability to lead others without direct authority. Experience working with ADO & ServiceNow.

This is a dynamic, cross-functional role that blends hustle, people skills, and operational acumen. Youll act as the critical link between new customer acquisition and seamless post-sales experience. The role involves both business development and customer success responsibilities, ensuring a consistent and high-quality experience across the customer journey. Key Responsibilities Business Development & Sales Identify and research potential prospects to build a strong sales pipeline Initiate outreach and schedule meetings with prospective clients Engage with founders and decision-makers to convert interest into sales Prepare and share proposals; support deal negotiation and closure Customer Success & Operations Onboard new customers and ensure a smooth transition post-sale Coordinate order fulfillment and delivery to ensure timely execution Maintain proactive communication with clients to provide ongoing support Build strong relationships to drive repeat business and increase customer lifetime value Gather customer feedback and collaborate with the product team to inform feature prioritization Continuously improve internal processes for scalable post-sales operations Ideal Candidate Profile Proficient in Kannada (reading, writing, and speaking) – mandatory Excellent communication, interpersonal, and organizational skills Minimum 1 year of experience in business development, customer success, or sales MBA is a plus, but not required for strong candidates Interest or background in agriculture is an added advantage

About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process- particularly during deployment and post-deployment of Ripiks products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: Drive deployment & post-deployment activities of Ripiks products, ensuring timely delivery and smooth adoption. Liase between Ripik's internal product team & customers. Be the face of Ripik for assigned customers. Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. Communicate regularly with clients to troubleshoot issues. Required Skills, Competencies & Experience: Must have 3+ years of total experience in Consulting. B.tech in Core engineering is mandatory. Strong Problem solving skills & maturity to handle complex situations. Experience of driving digital/ AI transformations is mandatory. Ability to develop healthy customer relationships, enhance customer training, and improve product usability. What can you expect? Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us World class work culture, coaching and development Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details) International exposure

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team. Key Responsibilities: Relationship Management - Serve as the main point of contact for customers post go-live, building and maintaining strong relationships. Continuously engage with customers to understand their evolving needs and challenges. Act as customers voice for Kennects internal team. Product Adoption - Monitor and encourage the effective use and adoption of the product. Identify opportunities to enhance the value customers derive from the product and provide guidance on best practices. Health Checks and Monitoring - Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issues. Issue Resolution - Address and resolve any customer issues or concerns promptly and effectively. Work closely with internal teams, such as Tech Team and Product Team, to ensure timely resolution of customer challenges. Feedback Collection - Actively seek feedback from customers on their experiences and use it to drive continuous improvement. Collaborate with the product development team to communicate customer needs and contribute to product enhancements. Our Ideal Candidate: Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed. Should be able to adapt to a high paced environment of learning and execution. Should be a team player who strives for excellence & comfortable working both independently and collaboratively Must possess excellent communication and customer-relationship skills. Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. Experience 0-1 year( Freshers are welcome) Technical skills- SQL, Excel. Advance Excel will be a plus.

This is 1 year renewable contractual role. This position will report to the Sr Manager of SASE Customer Success EMEAL and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment. This role may require travel to business meetings and events and requires reliable transportation to do so. If a contractor hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid drivers license. Role & responsibilities This position calls for someone who possesses a good background in Customer Success, Cybersecurity and SaaS and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. Lead client's product onboarding experience, adoption, and expansion across a range of relationships Be the customers guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade software and/or hardware, and when to engage additional Palo Alto Networks services Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams Coach customers on how to establish and implement their Network Security change management, governance, the center of excellence programs Identify and escalate risks and issues to the customer and Support team to achieve client success Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team. This and other deliverables might require travelling to customers' sites (nationally or internationally) regularly, potentially up to 30% of the time Internal collaboration with other services teams Preferred candidate profile 10+ years experience in Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client facing sales/services experience Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity Experience in or ability to work with technical support and/or professional services within the high-tech industry Experience with a SaaS solutions company and/or an enterprise software company Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers - Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results Ability to identify key customer stakeholders to engage and build relationships without direct supervision Ability to influence teams across the organization to achieve desired customer outcomes Passionate about driving and tracking a consistent engagement process with all supported customers Ability to multi-task and work in a dynamic environment to address emerging security risks and challenges Excellent written and verbal communication skills as well as the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms Preferred Knowledge of Networking Knowledge of CyberSecurity Network Security is expected Knowledge of heterogeneous environments used by enterprise customers Positive, growth-oriented mindset Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity Fluent in English as this is an international role that will require working with customers across the EMEA region, as well as to collaborate with cross functional internal teams based all around the world. Other EMEA languages preferred (e.g. German, French, Portuguese, Hebrew, Italian, Arabic, etc) Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . 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