Customer Success Manager / Operation

As a Customer Success Manager / Operation with a Computer Science background, your role is crucial in managing the entire customer lifecycle, from lead generation to client retention. This position requires a blend of sales and customer success skills, emphasizing strong communication, problem-solving abilities, and technical understanding. Key Responsibilities: - Manage the complete customer journey, including prospecting, onboarding, relationship management, and retention. - Conduct product demos and effectively explain technical aspects to clients. - Serve as the main point of contact for client queries, support, and escalations. - Monitor client adoption and ensure successful product usage. - Identify upselling and cross-selling opportunities to drive growth. - Maintain CRM records and prepare periodic performance reports. - Collaborate with internal teams to enhance the overall customer experience. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field. - 13 years of experience in Sales, Customer Success, or Account Management. - Excellent communication and relationship-building skills. - Ability to understand and communicate technical concepts clearly. - Proficiency with CRM tools such as Zoho, HubSpot, or similar platforms. - Comfortable working in a fast-paced startup environment.,