About Vcheck Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making. Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list. About The Role The Manager, Due Diligence will play a critical role in overseeing and optimizing the operations of our Due Diligence investigative teams. This position is responsible for providing strategic direction and leadership to Associate Managers and their teams of investigators, ensuring the delivery of high-quality, complex investigations, including standard domestic reports, special research projects, and client-specific analyses. The Manager will uphold company policies, industry guidelines, and regulatory compliance, with a strong focus on meeting Key Performance Indicators (KPIs) and exceeding client satisfaction targets through robust qualitative and quantitative measures. This is a fully onsite position in our Pune office. What You'll Be Doing Oversee daily operations of the Due Diligence department, including workflow management, resource allocation, and troubleshooting complex investigative challenges. Lead and mentor a team of Associate Managers and Leads, fostering their professional development and ensuring consistent performance across all investigative teams. Serve as a primary point of escalation for Associate Managers and their teams regarding intricate investigations, client inquiries, and operational issues. Strategically plan and optimize workflow processes to enhance efficiency, eliminate bottlenecks, and ensure timely completion of all investigations. Develop, track, and analyze comprehensive Key Performance Indicator (KPI) metrics for the entire Due Diligence department, providing regular reports to senior leadership. Conduct performance reviews and provide constructive feedback to Associate Managers, identifying trends and implementing strategies for continuous improvement across individual contributors and teams. Establish and maintain a regular meeting schedule with Associate Managers, including bi-weekly 1:1s and monthly team meetings, to discuss performance, challenges, and departmental goals. Drive the implementation and establishment of new department initiatives, collaborating directly with senior leadership to align with organizational objectives. Partner with project teams to ensure the Due Diligence function's alignment with solution scope and to maintain stringent requirements traceability for all projects. Oversee and, as needed, personally conduct detailed public record due diligence investigations on individuals and entities for critical investment and lending purposes, ensuring accuracy and compliance. Ensure the production of accurate, precise reporting across the department, consistently meeting and exceeding established KPIs and client expectations. Manage and cultivate relationships with outside third-party firms for document retrieval, court runner services, and specialized research, ensuring efficient and effective support for investigations. Contribute to the development and refinement of departmental policies, procedures, and best practices, ensuring compliance with all relevant regulations, including FCRA. Perform other duties as assigned About You Key requirements: We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed. Bachelor's degree in Criminal Justice, Political Science, International Studies, or a related field. 5+ years of progressive experience in a relevant field, with a strong focus on complex investigations. 3+ years of proven management experience, specifically leading and developing teams in a due diligence or investigative capacity. Experience working with a US based company strongly preferred. Extensive public record investigation experience, encompassing criminal records, civil records, regulatory filings, and complex legal documents. In-depth knowledge and practical application of FCRA regulations and other relevant compliance frameworks. Demonstrated ability to thrive in a fast-paced, high-pressure environment, expertly prioritizing workloads and balancing multiple, competing deadlines. Exceptional discretion and experience handling highly confidential and sensitive information. Proficiency with due diligence databases such as LexisNexis, Westlaw, TLO, and other specialized research tools. Proven ability to work both independently and collaboratively within a dynamic team environment, fostering cross-functional cooperation. Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Why us? You Will Be Joining a Cutting-edge Company, Where You Will Tackle Complex Challenges And Work With The Very Best In The Industry. In Addition, We Offer Competitive compensation package Comprehensive benefits, including GHI coverage for you & your loved ones Flexible vacation policy, encouraging you to take the time you need Comfortable shift(s) to maintain work life balance Annual wellness allowance to support your health and well-being Quarterly team events, fun team activities monthly happy hours to refresh mind and soul. A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Additional equipment support, if needed, for your workplace A vital role in shaping our company's future Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies. Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are. Show more Show less
