Manager, Due Diligence

Job Description

The Manager, Due Diligence will play a critical role in overseeing and optimizing the operations of our Due Diligence investigative teams. This position is responsible for providing strategic direction and leadership to Associate Managers and their teams of investigators, ensuring the delivery of high-quality, complex investigations, including standard domestic reports, special research projects, and client-specific analyses. The Manager will uphold company policies, industry guidelines, and regulatory compliance, with a strong focus on meeting Key Performance Indicators (KPIs) and exceeding client satisfaction targets through robust qualitative and quantitative measures. What you'll be doing Oversee daily operations of the Due Diligence department, including workflow management, resource allocation, and troubleshooting complex investigative challenges. Lead and mentor a team of Associate Managers and Leads, fostering their professional development and ensuring consistent performance across all investigative teams. Serve as a primary point of escalation for Associate Managers and their teams regarding intricate investigations, client inquiries, and operational issues. Strategically plan and optimize workflow processes to enhance efficiency, eliminate bottlenecks, and ensure timely completion of all investigations. Develop, track, and analyze comprehensive Key Performance Indicator (KPI) metrics for the entire Due Diligence department, providing regular reports to senior leadership. Conduct performance reviews and provide constructive feedback to Associate Managers, identifying trends and implementing strategies for continuous improvement across individual contributors and teams. Establish and maintain a regular meeting schedule with Associate Managers, including bi-weekly 1:1s and monthly team meetings, to discuss performance, challenges, and departmental goals. Drive the implementation and establishment of new department initiatives, collaborating directly with senior leadership to align with organizational objectives. Partner with project teams to ensure the Due Diligence functions alignment with solution scope and to maintain stringent requirements traceability for all projects. Oversee and, as needed, personally conduct detailed public record due diligence investigations on individuals and entities for critical investment and lending purposes, ensuring accuracy and compliance. Ensure the production of accurate, precise reporting across the department, consistently meeting and exceeding established KPIs and client expectations. Manage and cultivate relationships with outside third-party firms for document retrieval, court runner services, and specialized research, ensuring efficient and effective support for investigations. Contribute to the development and refinement of departmental policies, procedures, and best practices, ensuring compliance with all relevant regulations, including FCRA. Perform other duties as assigned Key requirements: we're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you dont meet every requirement listed. Bachelors degree in Criminal Justice, Political Science, International Studies, or a related field. 5+ years of progressive experience in a relevant field, with a strong focus on complex investigations. 3+ years of proven management experience, specifically leading and developing teams in a due diligence or investigative capacity. Experience working with a US based company strongly preferred. Extensive public record investigation experience, encompassing criminal records, civil records, regulatory filings, and complex legal documents. In-depth knowledge and practical application of FCRA regulations and other relevant compliance frameworks. Demonstrated ability to thrive in a fast-paced, high-pressure environment, expertly prioritizing workloads and balancing multiple, competing deadlines. Exceptional discretion and experience handling highly confidential and sensitive information. Proficiency with due diligence databases such as LexisNexis, Westlaw, TLO, and other specialized research tools. Proven ability to work both independently and collaboratively within a dynamic team environment, fostering cross-functional cooperation. Physical requirements: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.