489 Customer Success Jobs - Page 16

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated in pitches/ RFPs and managed end-to-end client relationships. 9. Understanding of client contracts is a plus.

Role & Responsibilities Post-Sale Campaign Management of top clients to reach pre-defined delivery & performance commitment Regular monitoring of delivery from campaigns and strategizing/planning activities to meet delivery gaps Analyzing & preparing regular reports w.r.t delivery performance from various products/sources Tracking client-level nurturing & lead handling process & sharing best practices around the same, favoring Shiksha business Maintain client-specific data & reports Knowledge about lead generation through digital marketing tools like email marketing/SMS Marketing, etc Desired Candidate Profile Good with Excel/data/numbers Excellent communication skills Strong sense of ownership and ability to liaise across functions. Understanding of the Digital platform functioning and marketing through geographical segmentation and demographic modeling

Monitor and follow up status of the on-line orders from our clients based in Asia (mostly China). Responds to our clients' concerns and maintain quality communication Coordination work with Headquarter in HK; training and follow-up; Coordinating with production team for status of orders and updating respective clients over Asia. Analyse CRM feed backs Candidate Profile: Minimum 2 to 3 years experience in direct Customer Relationship profile. Fluency of ENGLISH is MUST Both speaking & writing. Professional attitude, hardworking and sincere. Ability to work with team mates with good coordination Excellent knowledge in Computer MS WORD, MX EXCEL & MS OUTLOOK operation. Self motivated and organized .

Hiring for Customer service-Voice Package upto 9 lpa Only people with excellent communication skills Gurgaon/Noida Stable profiles Call on 7042331616 or drop cv on supreetbakshi@imaginators.co

Hiring Program Mgr Excellent written and oral communication (Flawless) Min 1 yr - 5 yrs exp in Customer Success, customer handling Gap not more than 6 months Sal upto 8L Fixed+ 1L Var Graduates only Max age 35 Required Candidate profile Shifts :- 4:30pm to 1am One side drop Pls Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science.

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent Job Title: Employer Branding Expert Location: Noida Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. 2. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. 3. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. 4. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis. Requirements: Proven 4 + years in client servicing, account management, or a related role. Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational and time-management abilities.

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products You will work closely with customers to resolve issues, provide training, and help them achieve their goals Key Responsibilities: Manage customer relationships and ensure satisfaction with our products/services Onboard new customers and provide training and support Act as the customers advocate, resolving issues and recommending solutions Monitor customer health metrics and identify opportunities for improvement Collaborate with product and sales teams to ensure customer needs are met Key Qualifications: Experience in customer success, account management, or a similar role Excellent communication, problem-solving, and relationship-building skills Knowledge of customer success metrics and tools (e. g. , CRM software) Ability to work cross-functionally with product, engineering, and sales teams. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products You will work closely with customers to resolve issues, provide training, and help them achieve their goals Key Responsibilities: Manage customer relationships and ensure satisfaction with our products/services Onboard new customers and provide training and support Act as the customers advocate, resolving issues and recommending solutions Monitor customer health metrics and identify opportunities for improvement Collaborate with product and sales teams to ensure customer needs are met Key Qualifications: Experience in customer success, account management, or a similar role Excellent communication, problem-solving, and relationship-building skills Knowledge of customer success metrics and tools (eg, CRM software) Ability to work cross-functionally with product, engineering, and sales teams Flexible hours Remote opportunity NOTE: Pay will vary by project and typically is up to Rs Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Shift and schedule Day shift Monday to Friday Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the companys customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. Objectives of this Role: Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Maintain and develop customer success strategies and best practices, as well as customer support content. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning. Maintain existing customer success metrics and data as directed. Responsibilities: Owns the overall relationship with customers. Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices. Accelerate the contract renewal process and ensure customer satisfaction. Manage customer onboarding process. Own the quality of product and provide feedback to the development team. Build test plans to ensure product test coverage. Help troubleshoot product issues. Create and update Customer Success Playbooks. Actively monitor implementation success, identify areas for improvement, and strategize with leadership and cross functional teams advocating for the customer. Accurately maintain a forecast of renewals and a dashboard of customer status. Answers, evaluates and prioritizes incoming telephone & email requests. Resolve conflicts and provide solutions to customers promptly. Assist in driving cross-departmental resolution handling to prevent larger issues. Collaborates with sales staff to ensure growth attainment and increased footprint. Work with marketing and sales staff to gather data elements for sales enablement content. Qualifications: Bachelors degree 1+ years prior experience in renewals, account management, customer success, or another client-facing role in a software company, preferably Software as a Service (SaaS)` Strong oral and written communication skills. Strong leadership skills Ability to handle a heavy workload and multiple projects with frequent interruptions. Prior experience communicating and strategizing with stakeholder level primary contacts. Must be comfortable working in a fast-growing startup SaaS environment. Experience working with cross-functional teams (e.g. Sales, Engineering, Marketing, Services) Strong attention to detail and time management Why you should apply: A great team-oriented environment. The freedom to be creative and make a difference. As a key member of the team, you will directly help shape the future of retail solutions. You will be surrounded by passionate entrepreneurs who have lots of experience in solving real-world problems! Were a small, tight-knit team doing big things. We value the curiosity to learn more, and the ability to solve hard problems. We reward innovation, creativity, initiative, and teamwork Schedule: Day shift Application Question(s): This is an in-office role based in Nal Stop, Karve Nagar, Pune. Are you willing to commute to the office ? We work 5 days a week - Monday to Friday. Experience: customer success: 1 year (Required) B2B: 1 year (Required)

At ProProfs, we are hiring a Sr. Customer Support Executive/ Onboarding and Customer Success / Account Management Executive who can enhance our customer experience. You will be responsible for providing memorable customer service by conducting demonstrations, product overview sessions to clients of ProProfs, making modifications, and escalating complaints across a number of communication channels. To perform well in this role the candidate should be able to remain calm when customers are frustrated and have prior experience of handling customers from the US, Canada, EU Regions. Customer Support/Onboarding and Customer Success responsibilities: Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share Develop a trusted advisor relationship with key accounts, customer stakeholders Ensure the timely and successful delivery of our solutions according to customer needs and objectives Be responsible for customer onboarding, account management, product adoption, account growth and account success Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product. Develop and maintain and grow customer relationships with the customers. Maintain up-to-date knowledge of ProProfs products, features and processes Provide answers to (technical/non technical) questions Shall be involved in end to end support of various SAAS products to medium - large organizations Responsible for keeping current clients delighted and delivering exceptional client service on a day-to-day basis Work within the SLAs and strict timelines Spearhead the growth & adoption of ProProfs, and to be an evangelist for ProProfs Whats in it for you? Industry and company training Advancement opportunities A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development Supportive and motivating staff to help you succeed Professional and upbeat office setting To become a part of our team: Excellent written and verbal communication skills. Proven track record of customer success experience via phone, email and chat Ability to work on multiple tools simultaneously, HelpDesk, Phone, chat tools etc.. Problem solving and developing strong relationships with key customers to build a trusted partnership. 2-4 years of experience in International call center environment Prior experience in SAAS is a plus Able to work 5:30 pm to 02:30 am IST Work Timings : US timings (East Coast, Central, and West Coast) Location: Noida - Hybrid (3 days a week from office)

Role & responsibilities Engage with existing clients for updates, feedback, and follow-up Deliver product demos to new prospects (virtually or in-person) Coordinate with internal teams to support onboarding and delivery Assist in lead generation via email, LinkedIn, and outreach Maintain CRM/spreadsheet trackers for all client touchpoints Help create case studies, pitch decks, and simple marketing materials Preferred candidate profile 23 years in client success, marketing, inside sales, or presales Strong verbal and written English communication Confident in giving demos and interacting with clients Organized, proactive, and curious about technology Familiar with Google Docs, Slides, and CRM tools like HubSpot or Zoho

Job Title: Operations Project Manager Location: Onsite- Noida Department: Operations/PMO EC-Council (www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Candidates willing to/can join within 2 weeks shall be preferred Job Summary We are looking for an Operations Project Manager with 10-12 years of experience in managing high-impact global initiatives. This role is critical in driving customer success, delivering superior customer experiences, and leading end-to-end execution of global product launches, marketing campaigns, and post-sale projects. The ideal candidate will have a strong grasp of project management, business analytics, and global stakeholder engagement. Key Responsibilities: Lead strategic projects across the customer lifecycle including global product launches, marketing initiatives, and post-sale delivery programs. Drive excellence in customer success and customer experience (CX) through structured, data-informed service improvement programs. Manage cross-functional project teams and ensure effective delivery across global time zones and diverse cultures. Collaborate with product, marketing, sales, and customer success teams to ensure seamless project execution and customer alignment. Develop and maintain detailed project plans, track milestones, and report on progress and risks to stakeholders and leadership. Apply business analytics to monitor performance metrics, assess project health, and continuously optimize processes. Build strong, trust-based relationships with global stakeholders, ensuring alignment of expectations and business objectives. Manage project budgets, timelines, and quality benchmarks while maintaining compliance with SLAs and KPIs. Create and present executive-level reports, dashboards, and post-implementation reviews. Identify areas of process improvement and lead initiatives to optimize service delivery and operational efficiency. Required Skills & Qualifications: MBA from a recognized institution (mandatory). PMP certification or equivalent project management credential (preferred). 10-12 years of experience in project management, service delivery, and customer success roles. Proven track record of managing global product launches, marketing projects, and post-sale initiatives. Strong analytical skills with the ability to translate data into actionable insights. Excellent communication, stakeholder management, and interpersonal skills. Experience working with global teams and managing multiple high-visibility projects simultaneously. Proficient with project management tools such as MS Project, JIRA, Asana, Trello, or similar platforms. Additional Information We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our pract ices: EC-Council Privacy policy - User and company | EC- Council

Function - Corporate Business Role - Account Management Roles & Responsibilities: Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Upselling and Cross selling of MediBuddy services / products. Skills & Qualifications Proven experience in Account Management or KAM or Customer Success in B2B Industry Proficient level with MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs in a B2B Industry Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills Masters/Bachelors degree.

Immediate Joiners Only Job Description: We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date. The Customer Success Executive will play a key role in customer retention and overall satisfaction. Key Responsibilities: Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships. Monitor client account performance to ensure satisfaction and value delivery. Collaborate with internal teams to ensure smooth account management and enhance the customer experience. Manage and assist in the subscription renewal process as needed. Proactively communicate with clients about upcoming renewals, product updates, and any required actions to ensure continuity. Ensure clients are satisfied with the product, addressing any inquiries or concerns quickly and effectively. Provide ongoing support to help clients maximize the value of their subscriptions. Collect and act on client feedback to improve the product and customer experience. Work closely with the finance team to ensure timely and accurate invoice sharing and payment collection. Maintain accurate records of client interactions, account status, renewals, and payments. Provide regular reports on account health, subscription renewals, and payment status. Qualifications: Bachelors degree or equivalent experience in Customer Account Management or a related field. 1-2 years of experience as an Customer Success Executive or in a customer-facing role. Excellent communication, relationship-building, and problem-solving skills. Ability to manage multiple accounts and prioritize tasks effectively. Customer-focused with a strong commitment to client satisfaction and timely resolution of issues. About Perceptiviti : Perceptiviti is a multi-award-winning DeepTech AI Product start-up that is completely revamping the way Health Insurance claims are processed. We have been recognized by several industry bodies as a leading DeepTech AI company: Google awarded us as among the Top 10 AI companies InsureTech Connect - Best InsureTech's worldwide - Top 30 list NASSCOM Emerge 50 award for 50 most promising startups in the country Life Sciences & Health Innovation forum of NASSCOM awarded us as the most innovative Health Insurance Solution Admitted to NASSCOM DeepTech Club Markets and Markets rated us as the most innovative Payer AI, in comparison to large incumbents.

Role Overview: The Customer Success Executive will play a key role in maintaining strong relationships with Flash Deliverys franchise partners. This includes managing platform updates, resolving merchant queries, and collaborating effectively with franchise partners to address and resolve their concerns. The ideal candidate will have 1-3 years of experience in a similar role, preferably with companies like BlinkIt, Swiggy Instamart, Zepto, or other online delivery platforms. Strong communication skills, proficiency in platform handling, and a solid understanding of the UK market are essential for this role. Key Responsibilities: Catalogue Management: Regularly update and maintain the product catalogue on the platform to ensure accuracy and relevancy. Query Resolution: Address and resolve queries from franchise partners (merchants) efficiently and effectively. Franchise Collaboration: Build and nurture relationships with franchise partners, acting as a point of contact for their needs and concerns. Issue Escalation: Identify recurring issues, provide timely solutions, and escalate technical or complex problems to the appropriate teams when necessary. Platform Handling: Manage the backend platform for Flash Delivery, ensuring smooth operations and timely updates for franchise partners. Communication: Serve as a liaison between franchise partners and internal teams to streamline communication and problem-solving. Feedback Integration: Gather feedback from franchise partners to improve platform functionality and overall experience. Qualifications and Skills: Experience: 1-3 years in customer success, merchant management, or similar role, preferably with companies like BlinkIt, Swiggy Instamart, Zepto, or other online delivery platforms. Market Knowledge: Understanding of the United Kingdom market, franchise models, and customer behavior is essential. Communication Skills: Strong verbal and written communication skills in English to engage effectively with UK-based partners. Technical Proficiency: Familiarity with platform handling, backend systems, and basic tech troubleshooting is a must. Problem-Solving: Proactive approach to identifying and resolving issues efficiently. Education: Bachelors degree in Business Administration, Communication, or a related field. Collaboration: Ability to work cross-functionally with internal teams to ensure franchise partner success.

We are looking to hire Account Manager- Enterprise Sales at multiple locations to join our Sales team. These positions will be a part of Brilyants talented Sales team which has been growing rapidly. Join our team and be a part of our growth story. Requirement In-depth product knowledge Ability to assess buyer needs Upselling and cross-selling Potential to decipher and understand market and analyse industry insight Strong technology expertise Efficient at time management Responsibilities: Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory. Traveling to conduct face-to-face meetings with existing and potential customers. Continually meeting or exceeding sales targets by selling to new and existing customers. Developing and implementing an effective sales strategy to drive sales. Maintaining an accurate record of all leads, customer accounts, and sales. Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials. Strategically negotiating with potential and existing customers to close sales. Possessing a strong understanding of our products, our competition in the industry and positioning

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vital role in ensuring customers stay engaged and continue their journey with Manupatra. Your primary responsibility will be to manage the entire renewal lifecycle, maintain proactive communication with clients, resolve billing or service issues, and identify opportunities to deepen customer relationships. You will act as a key link between customer satisfaction and revenue continuity. Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Coordinate internally to remove any hurdles delaying renewals. Revenue Collection Support Follow up on pending invoices and assist in resolving billing-related concerns. Collaborate with finance teams to ensure timely collections. Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Conduct onboarding sessions for new users. Organize courtesy calls and engage customers through the renewal phase. Quarterly Account Reviews Analyze usage data to identify underutilization or concerns. Act on feedback and ensure customer satisfaction is continuously improved. Ideal Candidate Profile Excellent verbal and written communication skills. Strong attention to detail and follow-through. Customer-focused mindset with problem-solving ability. Prior experience in renewals, customer success, or inside sales is a plus. Comfortable using CRM tools, Excel, and digital communication platforms.

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization Your Impact CSSs are subject matter authorities in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realize value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes. Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value. Technical Expertise : Apply deep technical knowledge, intuition for business, and automation skills to provide consultative solutions and ensure successful customer engagements Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations. Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth. Strategic Advice and Adoption Journey : Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges. Minimum Qualifications 10-15 years of Expert-level experience on Cisco's Cloud & AI Infrastructure (CAI) products with integrating across multiple architectures Expert understanding in ACI, Hyperflex, UCS, Nexus switching, MDS, ND, NDFC, NDI, Nutanix, Intersight & AI Preferred knowledge and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies. Expertise in automation, including levaragingAPIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source) Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred BS in Engineering, Computer Science; Masters or equivalent experience preferred. Preferred Qualifications Customer-Centric Approach : Proactively understands customer needs and drives decisions to enhance customer value and satisfaction. Cross-Team Collaborator: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments. Business Insight: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals. Results Oriented : Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes Effective Communicator : Delivers sophisticated information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the worlds largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day. AirGain (Product Overview) AirGain, is a next-generation airfare pricing intelligence platform designed to help airlines, OTAs, and travel sellers stay competitive in real time. Leveraging AI, automation, and global data coverage, AirGain delivers deep insights into market movements, competitor pricing, and route-level fare fluctuations, empowering revenue management and pricing teams to make faster, smarter, and more profitable decisions Exploring the role We are looking for a Senior Director Customer Success for the Travel DaaS (Airline Business). The ideal candidate will be a strategic partner to global enterprise clients, while also leading and scaling a high-performing customer success team. This is a unique opportunity to blend hands-on account ownership with team leadership, all while helping enterprise clients achieve transformative outcomes. Good understanding of airline industry will be preferred. Familiarity with RateGain portfolio of airline products will be a plus. You will get to work with clients across the globe. How your day will look like/Job responsibility Enterprise Account Ownership Act as the executive sponsor for a portfolio of strategic enterprise AirGain clients. Drive customer value by deeply understanding client goals, aligning product capabilities, and ensuring measurable outcomes. Lead strategic business reviews, performance check-ins, and renewal/expansion conversations. Team Leadership Build, manage, and mentor a team of Customer Success individuals Set goals, establish success metrics, and foster a culture of customer-centricity, ownership, and collaboration. Work cross-functionally with Product, Sales, Marketing, and Support to ensure end-to-end client satisfaction and product adoption. Growth & Retention Drive retention, GRR, NRR, upsell, and expansion revenue opportunities within the AirGain portfolio. Develop strategies to improve onboarding, usage, and customer lifetime value. Proactively identify churn risks and implement recovery strategies. Customer Advocacy & Insights Champion the voice of the customer internally to influence product roadmap and go-to-market strategies. Create customer success playbooks, health scorecards, and success plans to track progress and outcomes. Serve as a thought leader at industry events, webinars, and with internal stakeholders. Education & Work Experience 12+ years of total professional experience in Customer Success, Account Management, or Enterprise Client Services, preferably in the B2B SaaS or travel technology space Graduation / Post Graduation in related fields with excellent communications skills. MBA is plus Working with or supporting airline clients in the areas of pricing, competitive intelligence, or distribution is preferred Knowledge Deep understanding of airline and travel industry dynamics, including fare pricing, revenue management, distribution channels, and competitive intelligence. Knowledge of SaaS-based customer success strategies, subscription models, and enterprise customer engagement practices. Knowledge of customer success metrics (e.g., NRR, retention, expansion, health scores) and their impact on revenue growth. Understanding of global customer operations, account lifecycle management, and regional business nuances across North America, EMEA, and APAC. Skills Executive relationship management building trust and influence with C-level stakeholders across global enterprise accounts. Strategic thinking and account planning – developing tailored success plans that align customer goals with AirGain’s capabilities. Data-driven storytelling – interpreting product usage, fare movement trends, and ROI to deliver compelling insights to customers. Crisis management and conflict resolution – handling escalations and turning risks into long-term loyalty opportunities. Attitude Ability to drive global customer success strategy while maintaining direct accountability for high-value enterprise clients. Ability to work under pressure, adapt quickly, and operate in fast-paced, high-growth SaaS environments. Efficiently collaborate across departments and work closely with other teams. Strong leadership and people management skills. Problem Solver Role & responsibilities

Presales Solutions Architect - Collab As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience. Technical Expertise: In-Depth Knowledge of: Cisco Collaboration Stack: Cisco Unified Communications Manager (CUCM) Cisco Webex Licensing and BOM creation via CCW Cisco Contact Center Solutions: Cisco Contact Center Express (CCX) Webex Contact Center Microsoft Teams Phone: Teams Phone migrations Licensing expertise Voice Systems: Design and implementation of enterprise voice systems SIP/PSTN design and enterprise voice migrations Cisco ISRs Mid-Level Knowledge of: UCaaS providers: Zoom Phone, 8x8 CCaaS providers: Five9, Genesys, 8x8 E911 providers Network, security, and infrastructure technologies Audio Visual (AV) systems AudioCodes SBC Poly Business Requirements: Ability to manage and negotiate with customers and partners Drive business development within the customer base Deliver customer success through a white-glove experience Self-starter who thrives in a collaborative team environment Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation Salesforce proficiency Capacity to work through long sales cycles, maintaining a customer-centric approach Support a national sales team with technical expertise Create customer-facing diagrams and deliver PowerPoint presentations Develop go-to-market strategies Partner management Maintain a positive, can-do attitude Some travel may be required

Experience: 2+ years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Success About the Role - Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities - Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat interactions with customers. Performance Monitoring: Track daily KPIs including First Response Time, Talk Time, Transfers to Vets, and CSAT scores Conduct RCA for dips in performance. Customer Journey Oversight: Ensure customer transitions across touchpoints (support to vet to resolution) are seamless and aligned with UCJ goals. Process Improvement: Identify workflow gaps and execute improvements to enhance customer delight and team efficiency. Training & Upskilling: Regularly train and upskill team members on empathy, issue resolution, and understanding pet parent needs. Escalation Handling: Manage escalated cases and ensure timely and satisfactory closures with internal stakeholders. Reporting: Maintain dashboards, update leadership with actionable insights, and manage shift rosters, coverage, and productivity metrics. Requirements- 2+ years of experience leading customer support or success teams in an e-commerce or D2C environment. Proven experience in handling customer escalations and driving resolution excellence. Strong understanding of the e-commerce customer journey from acquisition to post-sale support. Ability to manage SLAs and performance metrics while maintaining empathy and a customer-first approach. Comfortable working in a fast-paced, agile environment with shifting priorities. Excellent communication skills (verbal and written). Good to Have- Experience with CRM tools like Freshdesk, Zendesk, or similar Exposure to pet care, D2C wellness, or healthtech domains. Strong analytical mindset to draw insights from support data.

Key Responsibilities Developing and managing client portfolios. Analyzing customer data to improve customer experience. Holding product demonstrations for customers & improving onboarding processes. Mediating between clients and the organization to achieve end goals. Handling and resolving customer requests and complaints. Minimizing customer churn to increase customer retention. About Company: Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions We provide complete infrastructure security solutions for commercial and government clients of all sizes. A full-service network & security integration and engineering firm, Infosec Ventures provides maximum performance, infinite scalability, and rock-solid security solutions for small to enterprise-level business clients We also invest aggressively in path-breaking cybersecurity and information security innovations We bring on board entrepreneurs and teams that can excel in execution An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars.

As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn. Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Provide clients with high-quality insight into the products/services and gain their commitment to engaging with the entire portfolio. Build, maintain, and share a comprehensive understanding of the client's business activity, market needs, and competitive environment. Review the customer data-driven insights and deploy actions that drive business outcomes for your clients. Consult and reengineer business processes to align to goals for the conversational solution. Work closely with the client stakeholders to establish strong working relationships. Manage changes to the project scope and project schedule. Perform risk management to minimize project risks. Create and maintain comprehensive project documentation. Managing reports and necessary documentation. Perform other related duties as assigned. Our ideal candidate should have:- Bachelors / Masters degree in engineering or related field 4+ years of work experience in a SaaS / product-based company as a Customer Success Lead / Client-facing role. Excellent communication & networking skills with structured thinking & clear logical thought processes. Exceptional Analytical thinking. Strong project management and people management skills. Ability to multi-task and manage various project elements simultaneously. Conflict resolution skills. Proficient in Jira, and Excel Proficiency in other project management tools is most welcome. Proficiency/certifications in Requirement gathering, Agile methodology, Scrum process, and Business Processes.