1267 Customer Success Jobs - Page 16

As a Customer Success Manager at Greytip, you will be part of the LBU Implementation / Delivery Department responsible for onboarding high MRR customers and ensuring that client project expectations are met within the timelines. You will have the opportunity to work across various locations in Northern India, including Delhi, Mumbai, Rajasthan, UP, Punjab, or Gujarat, providing customer-facing support. If you enjoy problem-solving, meeting people, and making an impact, this role is ideal for you. - Visiting client locations regularly to retain and engage customers - Coordinating with cross-functional teams to resolve client concerns - Identifying at-risk clients and ensuring retention - Driv...

As a Practice Manager at Oracle NetSuite's Professional Services team, you will play a crucial role in managing and developing the Project Management and Consulting community. Your responsibilities will encompass overseeing project delivery, managing delivery risks, ensuring compliance standards, and driving customer success. Your performance will be evaluated based on team targets, improvements, project risks, revenues, and customer achievements. Your key responsibilities include: - Leading a team of resources and managing resource planning and staffing for various service engagements - Maximizing billable utilization and serving as an escalation point for services, engagements, and people ...

Role Overview: As a Customer Success Manager (CSM) - Sales at GreyB, you will be responsible for building strong, long-lasting customer relationships to drive retention, expansion, and advocacy. Your role will involve acting as a trusted advisor to clients, ensuring they maximize the value from products/services, and identifying opportunities for upselling and cross-selling that align with their evolving needs. Key Responsibilities: - Serve as the primary point of contact for a portfolio of assigned clients - Conduct regular business reviews and proactively engage with customers to understand their business objectives and challenges - Ensure customers effectively onboard, adopt, and utilize ...

As a Technical Support Specialist at Lyric by ADP, your role will involve identifying, diagnosing, and resolving customer issues in collaboration with Customer Success, Product, and Engineering teams. Your passion for solving challenging problems and learning new technology will be key in this role. You will have the exciting opportunity to work in a fast-paced environment with a high-performance team. Key Responsibilities: - Develop and maintain in-depth knowledge of ADP Lyric HCM software - Provide tier 1 & 2 technical support to customers - Triage tier 3 queries to route or escalate tickets effectively - Work cross-functionally with various teams - Contribute to departmental initiatives -...

Role Overview: As an integral part of the MTAP team, you will be involved in performing Web & Mobile Application testing using both manual and automation approaches to ensure the quality of software products. Collaborating within Agile Scrum teams, you will play a crucial role in integrating quality assurance early in the development lifecycle. Your participation in requirements and design reviews will be essential to ensure testability and alignment with user expectations. Key Responsibilities: - Develop comprehensive test plans and strategies for web applications, following Agile best practices. - Design, develop, and maintain automated test scripts using tools such as Selenium (Java), Pla...

As an Account Manager, your role will involve owning the post-sale relationship with assigned accounts to ensure high levels of satisfaction and retention. You will serve as the primary point of contact and trusted advisor to customers, aligning product usage with customer goals to deliver value. Your responsibilities will include identifying upsell/cross-sell opportunities, closing deals, and collaborating with product and support teams to address customer needs effectively. Regular business reviews and performance check-ins will be essential to track key metrics like account growth, retention, adoption, usage, and engagement. Key Responsibilities: - Own the post-sale relationship with assi...

As a leader in the field of application support, your role will involve defining and executing the application support strategy in alignment with business goals. You will lead and mentor a global team of support engineers and managers, establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance support performance, and define strategies and processes in collaboration with Icertis solution partners. Key Responsibilities: - Lead and mentor a global team of support engineers and managers. - Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and enhance support performance. - Define strategies and processes in col...

As a founding member with our client, a well-funded AI-driven ad tech company headquartered in San Francisco, you will play a crucial role in the organization's success story. The company operates globally, processing over 5 million ad requests per second from more than 10 billion devices worldwide. **Key Responsibilities:** - Manage the entire sales cycle, from customer identification to prospecting and closing deals. - Present programmatic advertising solutions to key decision-makers at mobile app companies, consumer brands, and media agencies. - Secure new business contracts and ensure successful client onboarding. - Leverage marketing resources such as content, events, and account-based ...

As an Employability Skills Coach at one of Weekday's clients, you will play a vital role in equipping students with the necessary skills for successful careers. Your main responsibility will involve delivering engaging employability training sessions, both in-person and virtually. These sessions will cover essential professional skills such as communication, teamwork, critical thinking, digital literacy, and industry-specific competencies. You will also be tasked with monitoring student performance, providing constructive feedback, and ensuring their job readiness. Your collaboration with the Employability & Career Success leadership will be essential in designing and maintaining relevant tr...

As an ideal candidate for this role, you should have over 10 years of relevant experience in the digital marketing domain or a related field with a strong focus on business and strategy. Your experience should include leading strategy engagements in a top management consulting firm or digital agency, demonstrating a good understanding of online marketing tools and digital technologies, particularly Email Campaigns and SMS/Push Notifications. Your deep industry expertise in at least one core vertical, such as retail, travel, financial services, media & entertainment, and ideally multiple verticals, will be highly valuable. Excellent organizational, presentation, and communication skills, both...

As a Client Partner at BridgeU, you will be responsible for delivering exceptional service to high-quality B2B high school clients. Your role will involve managing relationships with stakeholders at all levels, from junior counselors to senior school leaders, with the utmost professionalism and finesse. Your focus will be on ensuring client success, satisfaction, and delight through personalized solutions, resolving technical challenges, encouraging deeper adoption of BridgeU's platform, and strategizing for client growth and development. Key Responsibilities: - Partner closely with high school stakeholders to drive client success - Conduct regular business reviews and provide personalized s...

As a Customer Success Manager at UpRise Labs, you will play a crucial role in ensuring our clients" success and satisfaction by being their primary point of contact post-onboarding. Your responsibility will be to understand each client's recruitment processes, goals, and success metrics in order to align our solutions effectively. By driving product adoption, providing training, and offering strategic insights, you will aim to maximize the value our clients derive from our product. - Act as a trusted advisor and recruitment tech expert, guiding clients on best practices, new features, and optimization opportunities. - Identify potential upsell or cross-sell opportunities and collaborate with...

Job Summary We are seeking a dynamic Client Success Consultant who will serve as the primary point of contact for U.S.-based clients. The role focuses on building strong relationships, understanding client business needs, and ensuring successful delivery of IT solutions and services. Technical training will be provided, so the ideal candidate should bring strong client management skills, consulting mindset, and the ability to translate business challenges into solution opportunities. Key Responsibilities Act as a trusted partner for client stakeholders, ensuring high levels of satisfaction and engagement. Build and maintain long-term relationships with U.S. clients, focusing on value deliver...

Conduct regular visits across South India to meet with the bank’s sales teams, strengthen partnerships, & provide on-ground support.Deliver training sessions & ongoing support to Bank’s sales team members to enhance product knowledge and performance. Required Candidate profile Min 3yrs of professional exp banking operations /client success/stakeholder management Strong communication, presentation and interpersonal skills. Willingness to travel extensively within South India

Role Overview: As an intern in this role, your primary responsibility will be to build and maintain strong relationships with assigned clients. You will be involved in managing various aspects such as onboarding, implementation, training, increasing adoption, ensuring retention, and aiming for high levels of customer satisfaction. Furthermore, you will play a crucial role in establishing a trusted and strategic advisor relationship to drive the continued value of products and services offered by the company. Key Responsibilities: - Own the overall relationship with assigned clients - Manage client onboarding, implementation, training, and adoption - Ensure high levels of customer satisfactio...

Role Overview: You are a proactive and performance-driven Customer Success Executive responsible for representing our SaaS product to global customers during night shift operations. Your role involves handling sales-oriented conversations such as upselling, converting leads, and onboarding, as well as service-related tasks like resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction. Key Responsibilities: - Provide prompt, clear, and professional responses to customer inquiries via email, chat, or calls during night shift hours - Troubleshoot basic technical issues and monitor customer usage to ensure successful product adoption - Identify opportuni...

As a Senior Associate - Client Success at our company, your role will involve excelling in stakeholder management, possessing a "get-things-done" attitude, exceptional problem-solving skills, and a sharp analytical mindset. Your primary responsibility will be comprehending and meeting the hiring needs of our enterprise clients through customized solutions and ensuring their seamless execution. - Understand clients" hiring challenges - Collaborate with internal teams like product, marketing, and design to implement tailored solutions - Serve as the primary point of contact for enterprise clients - Maintain consistent communication until project closure to guarantee a satisfactory experience T...

As an individual contributor at P40 level, you will play a crucial role in supporting large enterprises investing in Adobe Experience Cloud solutions. Your primary responsibility as a Technical Account Manager (TAM) will be to establish and cultivate strong relationships with top-tier customers, ensuring their operational needs are met effectively. - Serve as the technical executive point of contact for customers - Advise on technical strategies, identify risks and opportunities, and drive the implementation of action plans - Maintain clear communication channels, align with internal and external executive teams, and advocate for customers across various Adobe departments - Lead architectura...

Role Overview: As a Marketing and Sales Operations Specialist at Neotas, your role will involve a varied set of responsibilities focused on optimizing marketing and sales efforts. You will be instrumental in supporting the development, design, and management of sales and marketing collateral, as well as providing actionable intelligence. Collaboration with both marketing and sales teams will be crucial to ensure seamless operations, effective lead management, and enhanced conversion rates. Your responsibilities will also include data integrity maintenance, performance tracking, and implementing processes to boost efficiency and streamline sales and marketing operations. Key Responsibilities:...

As an AI Generalist at Scouto, you will have a pivotal role in the revolutionary recruitment industry, leveraging cutting-edge AI technology to automate various processes seamlessly. Your responsibilities will include: - Operations & Automation (40%): Identify and automate repetitive tasks across support, sales, and internal operations using AI APIs, Zapier/Make, LangChain, or lightweight scripting. Take charge of essential tools for Scouto's smooth functioning. - Customer Success & Support (20%): Oversee onboarding processes, manage support tickets, collaborate with engineering for issue resolution, and ensure customers maximize the value of our services. - Product Feedback & Growth (20%): ...

As a Digital Customer Success Partner at SAP, your role will involve: - Partnering with Enterprise customers to provide strategic recommendations for maximizing the benefits of their subscription with Concur - Managing a large portfolio of accounts in the lower segment - Utilizing a low touch/virtual engagement approach to provide an excellent customer experience using digital tools In order to excel in this role, you should possess the following skills and qualifications: - Strong customer service and relationship management skills - Excellent communication and interpersonal abilities - Knowledge of ERP software, cloud technologies, and customer success best practices At SAP, you will find ...

As a Customer Support and Technical Support Representative at Autodata Training, your role is crucial in delivering exemplary customer service and technical assistance to our users and clients. Your responsibilities include: - Providing exemplary customer service through various communication channels. - Performing administrative customer functions for Autodata Training products. - Handling entry-level customer billing functions. - Offering technical support for Autodata Training products. - Monitoring digital communications and online platforms. - Responding to emails and social media inquiries promptly and professionally. In addition to customer and technical support, you will also be resp...

Role Overview: As a Senior Manager, ICX at Adobe, you will lead a high-performing Tech support team dedicated to delivering exceptional service for Adobe's products and solutions. Your role will involve blending technical support excellence with strategic sales alignment, fostering a support culture that not only resolves issues but also enhances customer value through education, engagement, and tailored solution recommendations. Key Responsibilities: - Lead and develop a team of technical support staff to ensure exceptional customer experiences for Individual & Business levels across creative and digital experience products. - Drive customer satisfaction by resolving issues effectively and ...

As a Regional Sales Director at AlgoSec, your role is crucial in leading the global Sales team to secure application connectivity across various networks. Your responsibilities include: - Leading by example, setting high expectations, and ensuring effective follow-through. - Providing coaching and mentorship to the team as needed to ensure their success. - Consistently delivering against targets to achieve company goals and objectives sustainably. - Accurately forecasting monthly, quarterly, and annual targets for the assigned region. - Managing the region effectively by considering all accounts collectively, establishing accurate plans and forecasts, and prioritizing efforts to generate sho...

key contact person between our client & organization. Assist the HOD/Manager for sales/marketing related queries & in training the new employees if required. Coordinate with Admin/Customer. Track the sales progress.