Customer Service/Customer Support Internship

Role Overview: As an intern in this role, your primary responsibility will be to build and maintain strong relationships with assigned clients. You will be involved in managing various aspects such as onboarding, implementation, training, increasing adoption, ensuring retention, and aiming for high levels of customer satisfaction. Furthermore, you will play a crucial role in establishing a trusted and strategic advisor relationship to drive the continued value of products and services offered by the company. Key Responsibilities: - Own the overall relationship with assigned clients - Manage client onboarding, implementation, training, and adoption - Ensure high levels of customer satisfaction and retention - Establish a trusted and strategic advisor relationship with clients - Maintain and develop customer success strategies and best practices - Create and update customer support content - Communicate effectively with internal and external senior-level management - Understand customer needs, maximize retention and growth, and share insights with the team - Maintain existing customer success metrics and data as directed Qualifications Required: - Strong communication and interpersonal skills - Ability to build and maintain relationships with clients - Proactive approach to problem-solving and decision-making - Understanding of customer success strategies and best practices - Familiarity with data analysis and metrics tracking - Willingness to learn and adapt in a fast-paced environment Note: The company uses a modern cloud-native platform to collaborate efficiently with associates and offers solutions to enhance store operations" efficiency.,