Customer Service/Customer Support Internship

As a Customer Service/Customer Support intern at Lagorii, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional support to our customers. Your proficiency in MS-Excel, English (both spoken and written), Hindi (spoken), and Shopify will be invaluable in ensuring a positive customer experience. Key Responsibilities: - Respond to customer inquiries and provide timely and accurate information via email, phone, and chat. - Assist customers with order processing, tracking, and issue resolution. - Use MS-Excel to analyze customer data and trends to improve service quality. - Collaborate with the sales and marketing teams to optimize customer retention and satisfaction. - Help manage the Shopify platform, updating product listings and ensuring a seamless online shopping experience. - Contribute to the development of customer service policies and procedures. - Work closely with the team to identify opportunities for improvement and innovation in customer support processes. If you are a proactive and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join us at Lagorii and gain valuable hands-on experience in a thriving e-commerce environment.,