Customer Service/Customer Support Internship

As an intern at the company, your role involves managing inbound and outbound client communications via calls, chat, and email. You will be responsible for maintaining and updating client pages to ensure accuracy and timely changes. Additionally, you will assist clients with onboarding, setup, and usage of SocialAddress features. Conducting Google Meet sessions to explain product features and resolve client issues will also be part of your day-to-day responsibilities. It is essential to record and track all customer interactions and feedback systematically, ensuring high levels of customer satisfaction through prompt and effective responses. You will need to follow up on client issues until successful resolution and provide suggestions for improving customer experience and internal processes. Qualifications Required: - Strong communication skills for managing client communications effectively. - Detail-oriented approach to maintain client pages accurately. - Ability to conduct Google Meet sessions and explain product features clearly. - Good organizational skills for recording and tracking customer interactions. - Problem-solving skills to resolve client issues efficiently. Please note that the company, SocialAddress, is a software company that provides brands, businesses, organizations, creators, artists, and individuals with a single platform for all their social media needs. They believe in enabling meaningful connections between clients and their audiences.,