SmartWinnr

Job Summary: The HR Intern plays a vital role in supporting the Human Resources department. They gain exposure to various HR functions and contribute to the overall success of the organization. Responsibilities include but are not limited to: Assist in recruitment activities such as job posting, resume screening, calling the candidates and scheduling interviews. Help with organizing and maintaining employee records and documentation. Participate in HR projects and initiatives, such as employee engagement programs Assist in preparing HR-related reports and presentations. Provide support in training and development activities for employees. Assist in coordinating HR events and activities. Respond to employee inquiries and provide assistance as needed. Requirements: A bachelor's degree in human resources, Business Administration, or related field. Excellent communication skills, both verbal and written. Strong interpersonal and teamwork abilities. Ability to maintain confidentiality and handle sensitive information with discretion. Proficiency in MS Office, especially Word, Excel, and PowerPoint. Demonstrated organizational skills and attention to detail. Ability to adapt to a fast-paced environment and learn new concepts quickly. Strong time management and prioritization skills. Understanding of HR principles and practices is a plus. Previous internship or work experience in HR or related field is advantageous. What We Offer: Mentorship from experienced professionals in the field. Exposure to real-time projects and industry challenges. Opportunities to develop both technical and professional skills. A collaborative and innovative work environment.

Job Summary We're looking for an enthusiastic and proactive Product Support Engineer Intern to join our dynamic team. In this role, you'll play a key part in delivering product support to our global clients, ensuring they enjoy a smooth and efficient experience with our product offerings. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India. Responsibilities Include But Are Not Limited To Lead the setup and execution of POCs for clients, ensuring alignment with business objectives. Work closely with internal teams (product, project manager, sales and support) to ensure quality setup which is fully tested and ready for delivery. Collaborate with internal stakeholders to understand requirements and tailor POC solutions that demonstrate the value of AI. Ready to troubleshoot and resolve any technical challenges that arise during the POC phase. Document the observation for product improvement, track the results from POC implementations to showcase the business impact of AI solutions. Requirements Minimum qualification: BTech or related branches. Experience: 0-1 years of experience in a similar role in customer support or technical support. Excellent written and verbal communication skills in English. Ability to learn and use software systems like SmartWinnr effectively. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word). Results-driven, self-starter with strong motivation and persistence. A passion for helping others and providing exceptional support. What We Offer Mentorship from experienced professionals in the field. Exposure to real-time projects and industry challenges. Opportunities to develop both technical and professional skills. A collaborative and innovative work environment Skills:- Communication Skills and Microsoft Office Show more Show less

We are looking for a motivated and customer-focused Sales Development Representative to join our team in Hyderabad. This is an exciting opportunity for someone with 2 years of experience in B2B sales who is looking to grow in a fast-paced and innovative environment. In this role, you will be responsible for identifying prospects, engaging with potential clients, and driving sales opportunities from initial contact to qualification. Responsibilities Include But Are Not Limited To Lead Generation & Client Engagement Identify and reach out to potential clients through email, calls, and social platforms. Qualify leads through effective questioning and needs analysis. Schedule and support product demos with senior sales members. Sales Operations Maintain accurate records of outreach activities, meetings, and pipeline progress in the CRM (Pipedrive). Follow up consistently with leads and ensure timely communication. Support proposal and quotation creation in collaboration with the sales team. Collaboration & Reporting Work closely with the marketing team to align outreach campaigns. Contribute to weekly sales reports and team reviews. Stay updated on product features and customer use cases. Requirements Professional Experience 2 years of B2B sales or inside sales experience. Demonstrated ability to build client relationships and meet sales targets. Skills & Tools Strong communication and interpersonal skills. Familiarity with sales tools, CRMs (preferably Pipedrive), and productivity platforms. Comfort with digital communication and virtual presentations. Personal Attributes Proactive and self-driven with a passion for sales. Adaptable and quick to learn in dynamic environments. Team player with a positive attitude and growth mindset. Skills:- Interpersonal Skills Show more Show less

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. Key Responsibilities Customer Engagement & Support Provide first-level support to customers during onboarding, implementation, and post-implementation stages. Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. Product Understanding & Troubleshooting Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. Documentation & Process Adherence Maintain detailed records of customer interactions and resolutions using internal tools. Follow defined processes for issue tracking, escalation, and communication. Internal Collaboration Work closely with the product and engineering teams to relay feedback and recurring issues. Coordinate with the Customer Success team for smooth handovers and ongoing account support. Requirements Education Bachelor’s degree in B.Tech, BCA, B.SC or a related field. Professional Experience 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. Experience working in with global clients is an added advantage Experience & comfortable working in night shifts. Skills & Tools Strong written and verbal communication skills in English. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. Ability to learn and work with web-based platforms and support tools. Personal Attributes Self-motivated with a high sense of ownership and accountability. Strong analytical and problem-solving abilities. Flexible and willing to work rotational and night shifts as required. What We Offer Competitive compensation and benefits package. Opportunity to work with a global SaaS platform impacting enterprise sales teams. A collaborative and fast-paced environment with room for learning and growth. Cross-functional exposure across product, engineering, and customer success teams. Show more Show less

Job Description We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. Key Responsibilities Customer Engagement & Support Provide first-level support to customers during onboarding, implementation, and post-implementation stages. Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. Product Understanding & Troubleshooting Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. Documentation & Process Adherence Maintain detailed records of customer interactions and resolutions using internal tools. Follow defined processes for issue tracking, escalation, and communication. Internal Collaboration Work closely with the product and engineering teams to relay feedback and recurring issues. Coordinate with the Customer Success team for smooth handovers and ongoing account support. Requirements Education Bachelor’s degree in B.Tech, BCA, B.SC or a related field. Professional Experience 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. Experience working in with global clients is an added advantage Experience & comfortable working in night shifts. Skills & Tools Strong written and verbal communication skills in English. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. Ability to learn and work with web-based platforms and support tools. Personal Attributes Self-motivated with a high sense of ownership and accountability. Strong analytical and problem-solving abilities. Flexible and willing to work rotational and night shifts as required. What We Offer Competitive compensation and benefits package. Opportunity to work with a global SaaS platform impacting enterprise sales teams. A collaborative and fast-paced environment with room for learning and growth. Cross-functional exposure across product, engineering, and customer success teams. Skills:- Communication Skills and MS-Office

We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. Key Responsibilities Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. Requirements Education B.Tech, BCA,B.Sc or equivalent degree in a related field. Professional Experience 0–1 year of experience as a Junior Product Analyst or a similar role. Skills & Tools Excellent verbal and written communication skills in English. Ability to quickly learn and work with platforms like SmartWinnr. Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. Personal Attributes Highly motivated self-starter with a strong sense of ownership. Analytical thinker with excellent problem-solving capabilities. Customer-centric mindset and a passion for delivering high-quality support. What We Offer Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. Exposure to real-world global projects and hands-on implementation experience. Opportunities to enhance both technical and professional skills. A collaborative and innovation-driven work culture with continuous learning.

Role Description We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. Key Responsibilities Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. Requirements Education B.Tech, BCA,B.Sc or equivalent degree in a related field. Professional Experience 0–1 year of experience as a Junior Product Analyst or a similar role. Skills & Tools Excellent verbal and written communication skills in English. Ability to quickly learn and work with platforms like SmartWinnr. Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. Personal Attributes Highly motivated self-starter with a strong sense of ownership. Analytical thinker with excellent problem-solving capabilities. Customer-centric mindset and a passion for delivering high-quality support. What We Offer Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. Exposure to real-world global projects and hands-on implementation experience. Opportunities to enhance both technical and professional skills. A collaborative and innovation-driven work culture with continuous learning. About Company: SmartWinnr is a SaaS platform that is used by Fortune 500 companies all over the world. It's a combination of a backend portal and a mobile app to drive sales contests, sales learning, and sales coaching for remote sales teams. We use cutting-edge cloud technology to drive gamification, contests, and coaching for very large sales teams.

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. Key Responsibilities Customer Engagement & Support Provide first-level support to customers during onboarding, implementation, and post-implementation stages. Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. Product Understanding & Troubleshooting Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. Documentation & Process Adherence Maintain detailed records of customer interactions and resolutions using internal tools. Follow defined processes for issue tracking, escalation, and communication. Internal Collaboration Work closely with the product and engineering teams to relay feedback and recurring issues. Coordinate with the Customer Success team for smooth handovers and ongoing account support. Requirements Education Bachelor’s degree in B.Tech, BCA, B.SC or a related field. Professional Experience 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. Experience working in with global clients is an added advantage Experience & comfortable working in night shifts. Skills & Tools Strong written and verbal communication skills in English. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. Ability to learn and work with web-based platforms and support tools. Personal Attributes Self-motivated with a high sense of ownership and accountability. Strong analytical and problem-solving abilities. Flexible and willing to work rotational and night shifts as required. What We Offer Competitive compensation and benefits package. Opportunity to work with a global SaaS platform impacting enterprise sales teams. A collaborative and fast-paced environment with room for learning and growth. Cross-functional exposure across product, engineering, and customer success teams.

We are looking for a proactive and detail-oriented Product Support Engineer Intern to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. Key Responsibilities Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. Requirements Education B.Tech, BCA,B.Sc or equivalent degree in a related field. Professional Experience 0–1 year of experience as a Junior Product Analyst or a similar role. Skills & Tools Excellent verbal and written communication skills in English. Ability to quickly learn and work with platforms like SmartWinnr. Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. Personal Attributes Highly motivated self-starter with a strong sense of ownership. Analytical thinker with excellent problem-solving capabilities. Customer-centric mindset and a passion for delivering high-quality support. What We Offer Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. Exposure to real-world global projects and hands-on implementation experience. Opportunities to enhance both technical and professional skills. A collaborative and innovation-driven work culture with continuous learning.

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success. Key Responsibilities Client Relationship Management Build, nurture, and grow strong relationships with assigned client accounts Serve as the internal advocate for clients, ensuring their needs are represented across teams Understand client business goals, technology landscape, and industry trends to offer value-added solutions Foster long-term client engagement through proactive communication and creative relationship-building Sales & Project Management Identify opportunities for business growth within client accounts Create accurate project quotes and draft Scope of Work (SoW) documents Drive project coordination with delivery and leadership teams Operational Excellence Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service Proactively mitigate risks and de-escalate challenging client situations Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities Act as an escalation point for any client grievances or delivery concerns Requirements Minimum 5+ years of experience in managing global client relationships Minimum 2 years’ experience working in IT Industry MBA Degree is mandatory Proven project management experience is mandatory Excellent verbal and written communication skills Confidence in handling complex or challenging customer conversations Ability to work with senior business stakeholders and decision-makers Quick learner with a process-driven mindset and team collaboration skills

We are looking for a motivated, detail-oriented, and customer-focused Sales Operations Executive to join our team in Hyderabad. This role is ideal for someone with 2 years of B2B sales experience who is also interested in sales operations and enjoys managing key backend sales processes, including documentation and coordination. You will play a key role in supporting the sales cycle through operational excellence, documentation handling, CRM management, and cross-functional collaboration Key Responsibilities Sales Operations & Documentation Maintain and update CRM (Pipedrive) with accurate lead, deal, and activity records. Prepare and manage sales documentation, including NDAs, contracts, proposals, and agreements. Coordinate internally with legal or leadership teams for contract reviews and approvals. Ensure all sales documents are properly maintained, organized, and shared with relevant stakeholders. Track and support the execution of contracts, renewals, and onboarding documentation. Internal Collaboration & Reporting Collaborate with the sales team to support proposal creation and timely follow-ups. Work closely with the marketing team to ensure alignment in outreach communication and messaging. Share insights from documentation workflows and client queries to improve internal processes. Contribute to weekly reports, pipeline reviews, and forecasting sessions. Stay updated on SmartWinnr’s product features, client success stories, and industry trends. What We Offer Opportunity to drive the growth strategy of a fast-scaling SaaS company. Work across diverse functions: marketing, sales, and product. Collaborative work environment focused on innovation and creativity. Professional development opportunities. Competitive salary and benefits package. About Company: SmartWinnr is a SaaS platform that is used by Fortune 500 companies all over the world. It's a combination of a backend portal and a mobile app to drive sales contests, sales learning, and sales coaching for remote sales teams. We use cutting-edge cloud technology to drive gamification, contests, and coaching for very large sales teams.

As a Client Engagement Manager at our company in Hyderabad, you will play a crucial role in developing and maintaining long-term relationships with our global clients. Your responsibilities will include identifying business opportunities, managing project sales, and ensuring that our clients receive strategic value that aligns with their goals. Collaborating closely with Directors, Project Managers, and cross-functional teams is essential to ensure client satisfaction and business success. Your main responsibilities will include building strong relationships with assigned client accounts, acting as the internal advocate for clients, and understanding their business goals, technology landscape, and industry trends to provide value-added solutions. You will also be responsible for fostering long-term client engagement through proactive communication and creative relationship-building strategies. In addition, you will be required to identify opportunities for business growth within client accounts, create accurate project quotes, and draft Scope of Work (SoW) documents. Your role will involve driving project coordination with delivery and leadership teams to ensure successful project outcomes. As part of operational excellence, you will need to coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service. You must proactively mitigate risks, de-escalate challenging client situations, and research and propose tailored solutions that align with client needs and our company's capabilities. You will also serve as an escalation point for any client grievances or delivery concerns. To be successful in this role, you should have a minimum of 5+ years of experience in managing global client relationships, with at least 2 years of experience in the IT industry. An MBA degree is mandatory, along with proven project management experience. Excellent verbal and written communication skills are essential, as well as confidence in handling complex or challenging customer conversations. You should also have the ability to work effectively with senior business stakeholders and decision-makers, be a quick learner with a process-driven mindset, and possess strong team collaboration skills.,

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success. Key Responsibilities Client Relationship Management Build, nurture, and grow strong relationships with assigned client accounts Serve as the internal advocate for clients, ensuring their needs are represented across teams Understand client business goals, technology landscape, and industry trends to offer value-added solutions Foster long-term client engagement through proactive communication and creative relationship-building Sales & Project Management Identify opportunities for business growth within client accounts Create accurate project quotes and draft Scope of Work (SoW) documents Drive project coordination with delivery and leadership teams Operational Excellence Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service Proactively mitigate risks and de-escalate challenging client situations Research and propose tailored solutions aligned with client needs and SmartWinnrs capabilities Act as an escalation point for any client grievances or delivery concerns Requirements Minimum 5+ years of experience in managing global client relationships Minimum 2 years experience working in IT Industry MBA Degree is mandatory Proven project management experience is mandatory Excellent verbal and written communication skills Confidence in handling complex or challenging customer conversations Ability to work with senior business stakeholders and decision-makers Quick learner with a process-driven mindset and team collaboration skills Show more Show less

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. Key Responsibilities Customer Engagement & Support Provide first-level support to customers during onboarding, implementation, and post-implementation stages. Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. Product Understanding & Troubleshooting Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. Documentation & Process Adherence Maintain detailed records of customer interactions and resolutions using internal tools. Follow defined processes for issue tracking, escalation, and communication. Internal Collaboration Work closely with the product and engineering teams to relay feedback and recurring issues. Coordinate with the Customer Success team for smooth handovers and ongoing account support. Requirements Education Bachelor’s degree in B.Tech, BCA, B.SC or a related field. Professional Experience 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. Experience working in with global clients is an added advantage Experience & comfortable working in night shifts. Skills & Tools Strong written and verbal communication skills in English. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. Ability to learn and work with web-based platforms and support tools. Personal Attributes Self-motivated with a high sense of ownership and accountability. Strong analytical and problem-solving abilities. Flexible and willing to work rotational and night shifts as required. What We Offer Competitive compensation and benefits package. Opportunity to work with a global SaaS platform impacting enterprise sales teams. A collaborative and fast-paced environment with room for learning and growth. Cross-functional exposure across product, engineering, and customer success teams.

As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnr’s products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders. Responsibilities include but are not limited to: Conduct product demonstrations and presentations tailored to the needs and interests of potential customers. Collaborate closely with the sales team to understand customer requirements and propose the right product solutions. Assist in creating and customizing demo environments and scenarios that highlight the product’s key features. Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise. Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement. Work with the product team to relay customer feedback and help refine product offerings. Assist in the preparation of proposals and other sales-related documentation. Responsibilities : Professional Experience 2–5 years of experience in pre-sales, solutions engineering, or technical consulting. Proven track record of supporting B2B sales cycles and delivering effective product demonstrations. Skills & Tools Strong presentation, communication, and interpersonal skills. Familiarity with SaaS products, technical integrations, and solution design. Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace. Personal Attributes Customer-focused with a consultative approach to problem-solving. Proactive, adaptable, and quick to learn in dynamic environments. Collaborative team player with a positive attitude and growth mindset.

Role Description We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. Key Responsibilities Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. Requirements Education B.Tech, BCA,B.Sc or equivalent degree in a related field. Professional Experience 0–1 year of experience as a Junior Product Analyst or a similar role. Skills & Tools Excellent verbal and written communication skills in English. Ability to quickly learn and work with platforms like SmartWinnr. Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. Personal Attributes Highly motivated self-starter with a strong sense of ownership. Analytical thinker with excellent problem-solving capabilities. Customer-centric mindset and a passion for delivering high-quality support. What We Offer Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. Exposure to real-world global projects and hands-on implementation experience. Opportunities to enhance both technical and professional skills. A collaborative and innovation-driven work culture with continuous learning. About Company: SmartWinnr is a SaaS platform that is used by Fortune 500 companies all over the world. It's a combination of a backend portal and a mobile app to drive sales contests, sales learning, and sales coaching for remote sales teams. We use cutting-edge cloud technology to drive gamification, contests, and coaching for very large sales teams.

As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnrs products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders. Responsibilities include but are not limited to: Conduct product demonstrations and presentations tailored to the needs and interests of potential customers. Collaborate closely with the sales team to understand customer requirements and propose the right product solutions. Assist in creating and customizing demo environments and scenarios that highlight the products key features. Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise. Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement. Work with the product team to relay customer feedback and help refine product offerings. Assist in the preparation of proposals and other sales-related documentation. Responsibilities : Professional Experience 25 years of experience in pre-sales, solutions engineering, or technical consulting. Proven track record of supporting B2B sales cycles and delivering effective product demonstrations. Skills & Tools Strong presentation, communication, and interpersonal skills. Familiarity with SaaS products, technical integrations, and solution design. Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace. Personal Attributes Customer-focused with a consultative approach to problem-solving. Proactive, adaptable, and quick to learn in dynamic environments. Collaborative team player with a positive attitude and growth mindset. Show more Show less

We are looking for a proactive and detail-oriented Product Support Engineer Intern to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. Key Responsibilities Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. Requirements Education B.Tech, BCA,B.Sc or equivalent degree in a related field. Professional Experience 0–1 year of experience as a Junior Product Analyst or a similar role. Skills & Tools Excellent verbal and written communication skills in English. Ability to quickly learn and work with platforms like SmartWinnr. Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. Personal Attributes Highly motivated self-starter with a strong sense of ownership. Analytical thinker with excellent problem-solving capabilities. Customer-centric mindset and a passion for delivering high-quality support. What We Offer Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. Exposure to real-world global projects and hands-on implementation experience. Opportunities to enhance both technical and professional skills. A collaborative and innovation-driven work culture with continuous learning.