245 Feedback Management Jobs

ASCEND CAPITAL Position : Product Operations Manager Department : Product Job Description :- Collaborate with product managers and leadership to understand the product's strategic objectives and ensure all operational efforts align with these goals. Identify and implement process improvements in product development, delivery, and ongoing management to increase efficiency and reduce operational bottlenecks. Develop and maintain standard operating procedures (SOPs) for product-related operations. Work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to facilitate smooth product development and delivery. Ensure effective communication and colla...

As a Collections Manager at our organization, your role will involve achieving the collections target in the assigned area while ensuring adherence to SOPs and legal norms as per process and organizational policy. Key Responsibilities: - Ensure timely deposit of amounts collected from customers in the branch within the specified timeline. - Update feedback from collection activity accurately in the Collection System. - Adhere to the Code of Conduct at all times. - Report service issues to the supervisor in a timely manner. - Follow all related procedures and documentation as applicable. - Complete all training requirements promptly, including annual refreshers, e-learnings, and product refre...

As a Sales Manager for EDC machines, your role will involve increasing sales through various channels to merchants in multiple locations. You will be expected to: - Create an inspiring team environment with open communication culture - Drive swiping device sales in the assigned area - Resolve merchant queries - Engage the merchant base effectively - Hire and build a high-performing team - Set clear team goals - Delegate tasks and establish deadlines - Oversee day-to-day operations - Monitor team performance and report on metrics - Motivate team members - Identify training needs and provide coaching - Address team feedback and resolve conflicts - Recognize high performance and reward achievem...

As the Training and Quality Manager at Accurate Background, you will play a crucial role in overseeing training programs, ensuring quality standards are met, and enhancing employee performance within the Customer Service Department. You will collaborate with the Senior Manager, Customer Service and internal stakeholders to identify areas for improvement in existing workflows and drive efficiency across Customer Service processes. Your responsibilities will include conducting in-depth analyses of end-to-end processes, coordinating the rollout of new products, and implementing process enhancements. **Key Responsibilities:** - Maintain and enhance training programs using various learning method...

Role Overview: As a Software Developer at Wipro, your role is crucial in designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end. Your main focus will be ensuring that the software meets 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software. - Develop software solutions by studying information needs, systems flow, data usage, and work processes. - Investigate problem areas throughout the software development life cycle. - Facilitate root cause analysis of system issues and problem statements. - Identify ideas to improve system performance and impact availabilit...

As a Training Coordinator for Retail Sales Executives, your role will involve delivering engaging and structured training sessions for NSQF Level 3/4 batches. You will be responsible for conducting assessments, mock interviews, and role-plays to evaluate the learning progress of the participants. Customizing content based on the learners" backgrounds and local retail requirements will be a key aspect of your job. Additionally, maintaining daily training reports, attendance logs, and feedback records will be part of your routine tasks. You will also collaborate with placement teams to prepare students for interviews and ensure their readiness by following SSC and NSDC guidelines. Key Responsi...

Job description Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and...

Job description Croma is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time man...

Role Overview: As a Junior Network Engineer, your primary responsibility will be to provide installation support for Firewalls, deliver excellent customer service, update and maintain issue tickets, relay feedback, continuously learn about new firewall features and networking trends, collaborate with other teams, participate in training sessions, adhere to quality standards, and escalate issues when necessary. Key Responsibilities: - Plan and execute Firewall installations either remotely or onsite following best practices - Assist customers via phone, email, or other channels to troubleshoot Firewall and Network issues - Maintain detailed documentation of customer interactions, problems, so...

Role Overview: As an Audit Analyst, your main responsibility will be to calculate audit samples based on the pre-defined approach and perform process audits according to the audit plan. You will be also documenting audit observations in the audit tracking file and creating reports based on the audits conducted. Additionally, you will be analyzing root causes and trends of errors and quality scores, sharing observations with the QMS consultant and operations team, and providing feedback to users based on the errors observed. Key Responsibilities: - Calculate audit samples based on the pre-defined approach - Perform process audits as per the audit plan - Document audit observations in the audi...

Job Description: This is a collections role and the ideal person should have minimum 2+ years experience in collections. This person will be part of India credit collections organization. Ideal candidate must have handled a large collections portfolio with customer spread of more than 300 active customers. Major Responsibilities include but not limited to the one listed below: Must achieve monthly collection targets set by management. On time calls / send emails to clients for payments. Register feedback from customers and work towards resolution of highlighted issues. Ensure submission of all documents/invoice(s)/ supporting. Customer visits as and when needed. Maintain a clean AR portfolio...

We are seeking adynamic and experienced individualto join our Commercial Operations team in Manesar. This role is critical to drivingend-to-end process management, ensuringcustomer satisfactionand spearheadinginnovation and transformation projectsacross EMEA & India operations. This role blendsstrategic process oversightwithhands-on operational involvement, requiring strong collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring astrong analytical mindset, demonstrated project leadership, and the ability toinfluence stakeholdersacross various levels and geographies. The ideal can...

Role Overview: As a senior creative at Conran Design Mumbai, you will play a crucial role in guiding the team to deliver top-notch creative work that challenges clients. Your responsibilities will include shaping the creative culture, making critical creative decisions, fostering client relationships, and leading projects from ideation to completion. Key Responsibilities: - Work alongside other Head of Design, client service, and production leads to surpass client expectations and deliver high-quality creative work. - Uncover and articulate strategic insights for creative briefs, foster creative thinking, and effectively communicate ideas to the team and clients. - Take ownership of the succ...

Job description 1. Creating and maintaining ambience in the stores to improve customer experience. 2. Nurturing of distributors / dealers. 3. Ensuring that the correct product mix is being displayed and promoted through all channels 4. Suggesting and implementing BTL promotions for maximizing brand awareness and visibility 5. Attending to customers on product complaints 6. Imparting on-the-job training to improve product knowledge and selling skills of channel sales team. 7. Taking feedback on customer requirement with respect to new products 8. Implementing company policies for planned market share 9. Ensuring day to day smooth running of channel operations particularly on deliveries as per...

Role Overview: As a Training Operations Manager and Executive at Veranda Enterprise, you will play a crucial role in the business development and operations of the company. Your passion for driving business, excellent leadership, and communication skills will be instrumental in achieving the company's goals. You will be responsible for understanding clients" training requirements, suggesting appropriate solutions, coordinating with operational teams and clients, and ensuring smooth execution of training programs. Additionally, you will contribute to revenue generation by consistently meeting targets and acquiring new business. Key Responsibilities: - Passion drives business and if you have i...

Interested candidate can share their CV at resumes@miracleshealth.com or call at 7678254255

Seeking a skilled Customer Relationship Manager with 4–5 years’ experience to handle client communication, resolve queries, and enhance satisfaction. Must ensure smooth coordination, retention, and customer delight through proactive engagement. Required Candidate profile client servicing, or account management. Strong in communication, relationship building, and data management. Must have a customer-first mindset with problem-solving and upselling abilities.

1. Patient Interaction and Engagement Act as the primary liaison between patients and hospital services, ensuring a seamless, positive experience across OPD, diagnostics, and pharmacy. Welcome patients warmly, assist with registration, appointments, and guide them through diagnostic and pharmacy processes. Provide clear, empathetic communication about procedures, wait times, and service expectations. Address patient questions, concerns, and grievances promptly and escalate unresolved issues to appropriate departments. 2. Patient Feedback Collection and Analysis Design and implement patient feedback mechanisms (surveys, interviews, suggestion boxes) across OPD, lab, radiology, and pharmacy. A...

Role- Process Trainer SCOPE & RESPONSIBILITY : The incumbent would focus on the following areas: 1. Training delivery: a. Conduct process trainings on the various NEW BUSINESS functions CAMS Rep and CAMSPay b. Formulate and develop content using different modes such as workbooks, E-Learning Modules, and others c. Research the industry and getting relevant NISM certifications 2. Content development: a. Develop process content through presentations, workbooks, capsules b. Adept at creating process flow diagrams, steps / workflows for various NEW BUSINESS processes/ others c. Learn and develop interactive content through E Learning platforms/ video based content 3. Stakeholder Management: a. Co...

About The Role : As a Sales Trainer at DoubleTick, you will be responsible for delivering, and evaluating impactful sales training programs that strengthen the skills and performance of our sales team. Your role will focus on equipping new hires with the tools to succeed quickly while enhancing the capabilities of existing team members. You will create engaging training modules that cover product knowledge, sales techniques, negotiation skills, and customer engagement strategies. Collaborating closely with sales leadership, you will identify skill gaps and implement targeted training solutions. You will also conduct regular coaching sessions to reinforce learning and drive change. Monitoring...

Expectations from the Role / Job : Customer Data & Communication Management Maintain and regularly update customer information databases. Handle customer queries, feedback, and follow-ups through phone calls, emails, and in- person interactions. Record and track recurring concerns or service requests to support experience improvement. Customer Response Coordination Respond to customer messages and comments on social media promptly and appropriately. Escalate unresolved issues to relevant departments while ensuring timely closures. Maintain a log of interactions and feedback for periodic review. Social Media Content Communication Support Manage engagement and suggest improvements to enhance a...

Role Overview: As a passionate individual, you are dedicated to people, business, and IKEA's purpose, striving for continuous improvement and enhanced performance. Your enthusiasm lies in enhancing customer value, driving business growth, and contributing to overall success through effective leadership and people development. You are adept at taking personal initiative, making sound decisions, and maintaining a polite and friendly demeanor while collaborating with team members. Your experience in a fast-paced environment equips you to remain assertive, calm, and organized, even during challenging situations with emotional customers. Key Responsibilities: - Ensure the check-out area is consis...

Role Overview: As an ABM Retail at Titan, you will be responsible for driving regional sales targets by managing the company owned and franchisee store network within the assigned geographical area. Your main focus will be on delivering high-quality service to customers in the Watches & Wearables business segment. Key Responsibilities: - Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions. - Develop and approve the annual business targets of the franchise partners. - Monitor the financial performance of company owned and franchised stores against targets periodically. - Study market potential, benchmark...

We are seeking a female candidate with proven experience in customer service, capable of attending to clients in the absence of the Fashion Consultant and effectively gathering customer feedback. For applications, Email: managerhr@anantam.net Provident fund

Role Overview: As the first point of contact for B2B users at Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Respond to queries from all calls, portal, emails, and chats from the client - Become familiar with each client and their respective applications/processes - Learn fundamental operations of commonly-used software, hardware, and other equipment - Accurately log all service desk tickets using the defined tracking software - Ensure maintenance of the scorecard as per SoW regarding TAT, SLA, and hits - Manage all queries or escalate if not resolved as per the defined helpdesk policies a...