161 Feedback Management Jobs

Customer Service Executive- Voice/Non-Voice: Experience in Email, Chat, Voice Handle calls & resolve queries Strong communication, listening & computer skills Escalate & follow up on issues Onsite, 6 days/week(roster off) Dev Nagar,Tonk Road,Jaipur Provident fund Performance bonus Gratuity

Key Responsibilities Handle queries and feedback from teachers and students on online support. Record and track all feedback received. Coordinate with different team to resolve querries for corrections and updates. Maintain regular communication with internal and external stakeholders. Assist in purchase order and purchase billing coordination. Monitor feedback trends and escalate recurring issues. Monitor recordings of assigned processes to ensure work quality and share reports with managers. Handle emails and correspondence. Support extra tasks assigned by managers/superiors. Provide support to the senior/superior and handle assigned responsibilities in their absence, ensuring smooth workflow and timely completion of tasks. Required Skills • Excellent written and verbal communication in Hindi & English. • Strong coordination and multitasking ability. • Fast and accurate typing in both Hindi and English. • Proficiency in MS Office (Excel, Word) and online portal handling. • Strong organizational and time-management skills. • Ability to prepare clear reports and maintain data accuracy. • Problem-solving and proactive attitude. • Ability to take ownership when required.

As a Customer Support Lead, you will be responsible for managing a team that makes calls and provides support to customers. Your success in this role will depend on your persuasiveness and ability to thrive in a high-pressure environment. A top-performing leader is expected to be a product expert and exhibit exceptional communication, problem-solving, and negotiation skills. Key Responsibilities: - Lead day-to-day customer support operations, ensuring timely and effective responses. - Coach, mentor, and lead support representatives, fostering a high-performing, empathetic, and customer-first team culture. - Track and analyze support metrics, implementing improvements as needed. - Maintain and enhance the knowledge base to facilitate customer self-service and internal efficiency. - Identify trends in support tickets and collaborate with other teams to address recurring issues. - Provide feedback on bugs, feature requests, and customer insights to internal teams. - Support onboarding and retention processes to ensure users receive necessary guidance during key milestones. - Assist in scaling support systems and processes as the company grows. Qualifications: - Minimum of 2 years of experience in customer support or technical support, with at least 1 year in a lead or senior role, preferably in insurance or BFSI. - Strong leadership and communication skills, with the ability to motivate, coach, and manage priorities effectively. - Proven ability to troubleshoot technical issues and guide others through solutions. - Approach problem-solving and customer interactions with a calm, empathetic, and proactive mindset. - Passion for enhancing customer experience and contributing to product and process improvements. Please note that this is a full-time position, and the work location is in person at Saket, New Delhi.,

Location - Vizag Exp: 3-6 yrs Audit sales calls & CRM entries Track conversion & compliance metrics Provide QA feedback & training inputs Must know English + Telugu CRM tools (Zoho/Salesforce) Ensure process adherence & quality reports Perks and benefits ESOPs, PF, ESIC, Health Insurance, etc

Relationship Manager responsibilities as follows: Develop and maintain relationships Manage client accounts Drive business growth Coordinate with internal teams Conduct market research Ensure satisfaction and retention

As a Team Lead - Operations Analytics at the nation's leading airlines company, you will have the following responsibilities: - Lead a team of analysts to perform detailed post-event analyses, highlighting operational deviations such as Block Time Analysis, and provide valuable performance evaluations. - Analyze operational data to identify patterns, improve processes, and enhance overall planning effectiveness. - Perform what-if and predictive analysis for OTP and OTT. - Conduct seasonal & ad hoc Block time analysis for FSC and LCC, providing optimal Block time recommendations for group airlines. - Develop contingency plans to address operational disruptions and manage special projects like Fog Care and Spare Policy. - Centralize Planning reports, exploring and implementing process enhancements and automation to streamline operations and improve efficiency. - Analyze historical operational data to recommend effective flight schedules to optimize the network. - Conduct a thorough analysis of operational data to enhance network efficiency, reliability, and on-time performance. - Provide feedback to NWP in case of block time deviation. - Provide analysis reports and insights for various management initiatives, including Current Operational Planning (COP1, COP2), Operational Planning Parameters (OPP), and the OTP Task Force. - Forecast the impact of factors on OTT/OTP performance using predictive analysis techniques. You will play a crucial role in driving operational excellence and efficiency within the airline company.,

As a Regional Head-Home Interiors, you will be responsible for overseeing interior design and furnishings operations across the city. Your key responsibilities will include: - Sales and Business Development: - Develop and implement sales strategies to achieve regional revenue targets. - Identify new business opportunities and build relationships with key clients. - Conduct market analysis to stay competitive and inform strategy. - Team Leadership: - Manage and mentor a team of interior designers, sales representatives, and support staff. - Foster a collaborative and creative work environment. - Conduct regular performance evaluations and provide feedback for team development. - Project Management: - Oversee project timelines, budgets, and resources to ensure successful project delivery. - Coordinate with cross-functional teams, including marketing, supply chain, and finance. - Ensure high-quality standards in all interior design projects. - Client Relations: - Serve as the primary point of contact for regional clients, ensuring exceptional service and satisfaction. - Address client concerns and feedback to enhance service delivery. - Reporting and Analysis: - Track sales performance and prepare regular reports for senior management. - Analyze regional performance metrics and adjust strategies as needed. Qualifications: - Bachelor's degree in Interior Design or a related field. - 8+ years of overall experience of which 4 years in a managerial role within the interiors or related industry. - Proven track record of meeting or exceeding sales targets. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficient in project management software and MS Office Suite. - Knowledge of design trends and best practices in the interiors industry.,

Understand the Companys quality assurance policies & processes Ensure that all external and internal requirements are met before our products and services reach our guests Responsible for inspecting procedures and identifying mistakes or non-conformity issues Oversee the quality standards and efficacy of the overall program to ensure utmost in customer satisfaction Understand customer behaviour, demographics, interaction, feedback channels, etc. Analyse and maintain the Companys online/offline reputation via various tools Timely reporting of all reputation data Coordination between different teams for suggested improvements Facilitate immediate issues and provide guest resolution Implement various proactive prevention measures to avoid negative feedback Identify & conduct various inter-team pieces of training about Quality & Assurance processes Uplift reputation management skills on a timely basis Understand various reporting KPIs to optimize workflow Required skills: Bachelor’s degree in Hospitality or a related field Any specialised course in Quality assurance is a PLUS Great attention to detail and a results-driven approach Outstanding communication skills Excellent numerical skills and understanding of data Working knowledge of tools, methods, and concepts of quality assurance Organisational and time-management skills for meeting deadlines in a fast-paced environment

Your Role: A. SEO & Strategy Execution Execute SEO strategies (on-page, off-page, technical) aligned with business goals Monitor, analyze, and troubleshoot organic traffic trends (especially recovery from drops) Stay updated with the latest Google algorithm updates and implement changes proactively Analyze competitor activities and recommend new ideas to improve ProofHubs' online presence Use tools like GA4, GSC, Ahrefs, SEMrush, Screaming Frog to evaluate performance and find growth opportunities B. Team Leadership & Collaboration Work closely with the Marketing Manager to execute digital marketing plans Collaborate with the Content ATL to align SEO with content planning Allocate tasks and set quarterly performance goals for team members Handle day-to-day queries and ensure smooth task execution Conduct monthly, annual, and need-based feedback sessions Motivate the team, identify skill gaps, and conduct learning sessions for continuous development Track individual progress and share results and insights with relevant stakeholders C. Reporting & Analysis Measure SEO effectiveness and prepare detailed monthly reports Derive insights from analytics tools and translate them into actionable strategies Ensure ProofHubs' presence across SERPs continues to grow strategically and sustainably Must Have 2+ years of experience leading a digital marketing team and overall 4+ years of experience Strong expertise in on-page, off-page, and technical SEO, and team handling Hands-on experience handling traffic drops and driving recoveries Proficiency in tools like Google Analytics 4, Search Console, Ahrefs, SEMrush, etc. Excellent analytical and decision-making skills Confident communicator with the ability to give constructive feedback and drive team performance A keen eye for competition, content gaps, and growth opportunities Good to Have Experience working with SaaS or product-based companies A data-driven approach and a passion for organic growth Exposure to cross-functional collaboration with content, design, and tech teams Why ProofHub? Work on a global SaaS product trusted by teams across industries Be part of a collaborative, growth-driven marketing team Opportunity to lead and mentor an in-house SEO team Gain exposure to the end-to-end digital marketing lifecycle No Bond/Service Agreement at the time of joining. Good Work-life balance. Health insurance. Rewards and recognition.

Team Leadership and Management : Supervision : Providing guidance, direction, and leadership to a team of customer service representatives. Training and Development : Training new team members, conducting ongoing training sessions, and fostering skill development. Performance Monitoring : Tracking individual and team performance metrics, providing feedback, and conducting performance reviews. Conflict Resolution : Addressing employee concerns, conflicts, and performance issues in a timely and effective manner. Customer Support : Issue Resolution : Handling escalated customer inquiries, complaints, and complex issues to ensure timely and satisfactory resolutions. Customer Satisfaction : Ensuring a high level of customer satisfaction by monitoring service quality and implementing improvements. Process Improvement : Process Evaluation : Assessing current customer service processes and identifying areas for optimization and efficiency improvement. Workflow Management : Streamlining workflows, identifying bottlenecks, and implementing best practices to enhance service delivery. Data Analysis and Reporting : Metrics Tracking : Collecting and analyzing customer service data and performance metrics to measure team effectiveness. Reporting : Preparing regular reports and insights on customer service performance, trends, and areas needing improvement. Quality Assurance : Quality Standards : Ensuring that customer service representatives adhere to established quality and service standards. Quality Checks : Conducting audits and quality checks on interactions to maintain consistent service quality. Customer Feedback : Feedback Collection : Gathering and analyzing customer feedback to identify opportunities for service enhancements. Feedback Integration : Using customer insights to improve processes, training, and overall customer experience. Collaboration and Communication : Cross-Functional Collaboration : Collaborating with other departments (such as sales, marketing, and operations) to address customer-related issues and improve processes. Communication : Maintaining effective communication channels with team members, management, and customers. Technology and Tools : CRM Systems : Utilizing customer relationship management (CRM) systems to manage interactions, track customer history, and resolve issues. Technology Adoption : Staying updated with customer service tools and technologies to enhance efficiency and service quality. Continual Learning : Industry Trends : Staying informed about customer service industry trends, best practices, and emerging technologies. Professional Development : Participating in training and development opportunities to enhance leadership and customer service skills. Qualifications and Skills : Education : A bachelor's degree in Business Administration, Management, or a related field is often preferred. Customer Service Experience : Significant experience in customer service roles, with a solid understanding of customer service principles and practices.

Deliver academic content on camera in an engaging and student friendly manner Use voice modulation, expression, storytelling to explain complex concepts clearly Participate in rehearsals, feedback sessions. Strong command over your subject (PCMB) Required Candidate profile 2–5 years of teaching, public speaking, educational content creation. Candidates with strong subject expertise in CBSE/ICSE curriculum (Grades 9th & 10th) Excellent verbal comms,camera presense.

Deliver academic content on camera in an engaging and student friendly manner Use voice modulation, expression, storytelling to explain complex concepts clearly Participate in rehearsals, feedback sessions. Strong command over your subject (PCMB) Required Candidate profile 2–5 years of teaching, public speaking, educational content creation. Candidates with strong subject expertise in CBSE/ICSE curriculum (Grades 9th & 10th) Excellent verbal comms,camera presense.

Job Title : Trainer Mapping Operations Location : Hyderabad Job Summary The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools. Key Responsibilities Training Design and Delivery Develop and deliver comprehensive training programs for new hires and existing team members. Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools. Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows. Operational Alignment Work closely with operations teams to identify knowledge gaps and provide targeted training solutions. Partner with quality and process excellence teams to ensure training programs support quality and efficiency goals. Act as the go-to resource for policy-related clarifications and queries from operational teams. Performance Monitoring and Improvement Continuously improve training methodologies to enhance knowledge retention and application. Monitor policy adherence through regular audits and recommend corrective actions where necessary. Stakeholder Collaboration Engage with clients and internal stakeholders to understand policy requirements and incorporate them into training programs. Provide detailed reports on training outcomes, policy updates, and areas for improvement. Serve as a bridge between operations, quality, and leadership to ensure cohesive policy implementation. Content Management Maintain a centralized repository for training materials and policy documents. Ensure all content is accessible, well-organized, and up to date. Leverage technology platforms for effective content delivery and tracking. Qualifications Education Bachelors degree Certifications in instructional design, training, or geospatial tools are an advantage. Experience 6+ years of experience in training, or a related field, preferably within map data operations. Proven experience in developing and delivering training programs for diverse teams. Prior exposure to map operation workflows, and tools, or GIS systems is highly desirable. Skills Strong communication and presentation skills. Analytical and detail-oriented mindset with the ability to evaluate training effectiveness using data. Proficiency in creating and managing policies and SOPs. Familiarity with GIS tools, map-related workflows, is a plus. Interested Candidate share CV/Resume at Mail - Trivedi@selectsourceintl.com

Managing software for bus travel, logistics, and hotels; driving digital marketing and sales; enhancing online brand presence; and developing innovative business opportunities in tourism, logistics, and hospitality. Annual bonus

Gather and evaluate user requirements in collaboration with product managers and engineers Illustrate design ideas using storyboards, process flows, and sitemaps Design graphic user interface elements, like menus, tabs, and widgets Build page navigation buttons and search fields Develop UI mockups and prototypes that clearly illustrate how sites function and look like Create original graphic designs (egimages, sketches, and tables) Prepare and present rough drafts to internal teams and key stakeholders Identify and troubleshoot UX problems (egresponsiveness) Conduct layout adjustments based on user feedback Adhere to style standards on fonts, colors, and images. Requirements and skills Proven work experience as a UI/UX Designer or similar role Portfolio of design projects Knowledge of wireframe tools (e.g. Wireframe.cc and InVision) Up-to-date knowledge of design software like Adobe Illustrator and Photoshop Team spirit; strong communication skills to collaborate with various stakeholders Good time-management skills BSc in Design, Computer Science or relevant field

The job involves designing incentive programs for different sales functions in alignment with business Key Performance Indicators (KPIs) to drive both volume and quality. You will be required to conduct a deep analysis of sales funnels to identify drop-offs, bottlenecks, and high-leverage behaviors that can be incentivized. Additionally, you will be responsible for running simulations and creating return on investment (ROI) models for new or modified incentive plans. Monitoring the performance of incentive programs, setting up dashboards, and establishing frameworks to track effectiveness and cost will be part of your role. It will also be essential to identify and address any unintended consequences or gaming behavior resulting from ineffective incentive structures. You will need to conduct A/B experiments and iterate rapidly to enhance program designs. Regularly engaging in feedback loops with sales representatives, team leads, and managers to ensure that incentives are realistic and effective will be crucial. Overall, this role requires a strategic approach to designing and managing incentive programs that drive sales performance and align with business objectives.,

As a B2B Travel Tech startup reshaping the way travel agents sell and deliver exceptional travel experiences worldwide, we enable travel agents to book flights, hotels & holidays conveniently and provide comprehensive end-to-end on-ground travel services. With over INR 1000 crore+ GMV (sales) and rapid growth, our strong business model and focus on delivering an excellent customer experience have facilitated sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors. Working with us offers the opportunity to collaborate with a young & passionate team, closely engage with the founders, and experience fast career growth with quick appraisals and salary increments. Our team is known for its deep conviction and passion, staying united even during challenging times like the covid pandemic. You can expect a high ownership role in a fast-paced environment with a great culture that guarantees no hierarchy or politics nonsense. The founding team comprises individuals who have excelled in their leadership roles at successful internet startups in India. Ashish, our Co-founder, leads technology and has previously served as the CTO of Cars24 and FabFurnish. Arun, another Co-founder, leads product and has a background in companies like Cars24, TravelTriangle, and TripFactory, with an educational background from IIM Bangalore. Chirag, the Co-founder leading business, has experience from Oyo and TravelTriangle, along with degrees from IIM Ahmedabad and IIT Roorkee. Job Requirements: - Handling all bookings and business operations-related work - Working closely with suppliers to ensure timely responses to queries and smooth post-booking operations - Managing feedback and escalations from customers and vendors effectively - Ensuring customer delight - Completing agent KYC regularly and on time Desired Candidate Profile: We are looking for individuals who are ethical, hardworking, and have a "passionate about startups" mindset. The ideal candidate should possess excellent structured problem-solving abilities, a good understanding of different business verticals, be disciplined, process-oriented, have presence of mind, willingness to learn, and be available for a 6-month duration. Stipend Details: The stipend starts at INR 25000 and can go up to INR 40000 by the end of 6 months as follows: 1st Month- INR 25000 2nd Month- INR 25000 3rd Month- INR 25000 4th Month- INR 30000 5th Month- INR 35000 6th Month- INR 40000 To excel in this role, you must be customer-centric, enjoy speaking to clients on call, have a high ownership mindset, and be skilled at negotiating with suppliers. Additionally, there is room for improvement in business acumen and negotiation skills. This role may not be suitable for individuals uncomfortable with tight timelines/targets, lacking discipline to sit and work, struggling with resolving customer queries or escalations, unwilling to work long hours (10-12 hours daily), and not excited about working on Saturdays (6 days a week). Additional Details: - Office Location: Connaught Place, Delhi - Work Timings: 9:30 am till work completion - Expect a fast-paced environment with significant growth opportunities - ESOPs: 30% of team members have ESOPs - Promotions: 40% of team members get promoted in 2 years - Aggressive hikes for top performers with median hikes around 25%,

As a recruitment consultant intern at Beamstacks Technologies, you will have the exciting opportunity to learn and contribute to our recruitment processes. With your existing knowledge in recruitment, you will play a crucial role in helping us identify and attract top talent to join our dynamic team. You will assist in sourcing, screening, and interviewing candidates for various positions within the company. Collaborating with hiring managers to understand their recruitment needs and developing effective recruitment strategies will be a key part of your responsibilities. Utilizing various recruitment tools and platforms to reach potential candidates and maintaining a candidate pipeline will also be essential. Additionally, your role will involve supporting in organizing recruitment events, job fairs, and campus recruitment activities. You will also assist in creating job descriptions, posting job ads, and managing the applicant tracking system. Coordinating interviews, providing feedback to candidates, and facilitating the offer process will be part of your day-to-day tasks. Moreover, you will have the opportunity to contribute to ongoing projects and initiatives aimed at enhancing our recruitment processes and candidate experience. If you are passionate about recruitment, eager to learn, and seeking hands-on experience in a fast-paced tech company, this internship opportunity at Beamstacks Technologies is perfect for you. Join us in shaping the future of our workforce and making a real impact on our growth trajectory. Apply now and be part of our innovative team. About Company: Beamstacks Technologies specializes in building computing systems for enterprise clients using the best of cloud, mobile, and responsive web technologies. The company is also working on a short video app for kids, where they can learn, create, and share content with other kids in a safe monitored environment.,

We are seeking an Academic Coordinator to oversee the academic operations of caregiver training programs, manage student progress, and support the expansion of training-related outreach activities. Your responsibilities will include managing curriculum delivery and academic schedules, tracking student performance and feedback, liaising with trainers, resource persons, and support staff, supporting monitoring and evaluation of learning outcomes, and liaising with stakeholders in the Academic space. This is a full-time position with a day shift schedule. The ability to reliably commute or relocate to Chennai - 600017, Tamil Nadu is preferred before starting work. The ideal candidate should have a total of 3 years of work experience in a similar role. If you are passionate about education and have experience in academic coordination, we encourage you to apply for this opportunity.,

Indian Police Foundation Internal Police Reforms Project STATE RESEARCH ASSOCIATE (TAMIL NADU) Job Description The Research Associate will work closely with the State Supervisor Tamil Nadu, State Nodal officer Tamil Nadu & IPF Central team. This role requires that the candidate is skilled both in research and project management and is acquainted with police working. Research Associate will be stationed at Chennai, Tamil Nadu but will be required to travel to various districts in Tamil Nadu and other States including IPF Headquater Delhi as and when required & stay for 3-4 weeks, on need basis. Qualifications: Essential: 1. Bachelors or higher degree in Police Sciences/Social Sciences / law/ Criminology/Management. 2. Experience in research and data analysis skills (both qualitative and quantitative) 3. Strong written and verbal communication skills in Tamil and English 4. High level of proficiency in computer skills. Desirable: 1. Knowledge about police domain, law and procedures 2. Age preferably below 40 years 3. Possession of own Laptop 4. Preference will also be given to candidates who can join within 15 days. Salary/Perks: 1. Monthly salary of Rs 40,000/- per month. 2. Transport allowance of Rs 5,000/- per month. 3. Reimbursement of travel and accommodation during visit to police stations, districts, States and to IPF HQ Delhi as per the entitlement fixed by IPF 4. Other service conditions will be governed by IPF HR and other policies Selection Process Selection will be based on a written exam and an interview to be held in the month of October/November 2025 at Chennai, Tamil Nadu. Responsibilities: 1. Data collection a) Crime data collection from the selected 30 Police stations of concerned districts in Tamil Nadu in prescribed formats. b) Conduct of Public Consultation Meetings in various stakeholders (14) in selected districts. c) Guide Research Scholars /PG student volunteers during administration of surveys, recording of Focus Group Discussions (FGDs) and in conducting In-Depth Interviews (in english). d) Facilitate student volunteers in accurate translation of collected data and data entry into Google Forms & Transcription of FGDs & In-depth interviews (in english). 2. Data Analysis Assist and supervise in data analysis (both qualitative and quantitative) of various stakeholders (14) using all three research tools: a) Survey Questionnaires b) Focus Group Discussions (FGDs) c) In-Depth Interviews 3. Baseline & Endline Evaluations Assist the Independent Agency in the conduct of baseline & endline evaluation in selected Police Stations. 4. Desk Research Related to project focus areas & best policing practices in various states. 5. State Change Manual & its revision Actively participate in the development & revision of the Tamil Nadu State Change Manual. 6. Training Programs I. Assist in the preparation of training material (Bilingual) in consultation with State Supervisors and Project directorate. II. Assist in organizing the training programs for police personnel of 30 Police stations in two selected districts (both initial & refresher). 7. Meetings Assist in organizing the meetings with Police officers/Experts/NGOs/others. 8. Fieldwork- visits to Police stations and States a) Best Practices Visits: Accompany the State Supervisors during visits to other states to identify and document best practices relevant to the project focus areas. b) Project Monitoring & Handholding Accompany the State Supervisor during field visits to police stations for briefing of police personnel, assisting in the documentation of project implementation, identification of gaps, and field-level issues in 30 Police stations. 9. Documentation & Reporting I. Meeting Minutes: Prepare minutes of meetings, discussions and workshops, summarizing key points, action items and follow-up steps. II. Citizen Feedback: Collect feedback from people visiting police stations about their experience and satisfaction. III. Police Station Staff Feedback: Take recommendations and feedback from the staff of concerned police stations on challenges, and suggested improvements. IV. Assisting State Supervisor in the preparation of: a) Project Progress reports: Compile field reports and prepare comprehensive monthly project progress reports for submission to the IPF Headquarters and State Police Nodal Officer. b) Reports to concerned State DGP and State Nodal officer on public issues/ grievances, based on data analysis of PCMs c) Baseline & endline evaluation reports d) Final Project reports e) Any other report as required 10. Communication & Coordination: Correspond with State Police, Project Hqr. etc. and others: Act as a liaison between the project team at Delhi, the State Supervisor and with Nodal officers, SSPs and SHOs of the two districts in the state police, ensuring smooth communication, information exchange and prompt follow up. 11. Miscellaneous: Attend to other tasks related to the project (Admin/Finance) as assigned by Project Director /State Supervisor or Asst. Project Coordinator from time to time. How to apply Please visit https://www.policefoundationindia.org/careers to access the application form and guidelines for submitting your application. For any queries or concerns, you can contact us at recruitment.tpfi@gmail.com or call us at 9625878853 Deadline for submission of application through email: 29th September 2025 till 5:00 PM Only.

As a Quality Analyst, your primary responsibility will be to develop and maintain internal support and call center quality standards. You will review a subset of sales agents" interactions such as calls, emails, and chats, and provide meaningful and constructive feedback on evaluations. It will be essential for you to discuss and explain feedback with agents in regular meetings and create strategies to improve support Key Performance Indicators (KPIs). Additionally, you will assist agents in enhancing their performance through specific guidance and ongoing support, identify training and onboarding needs, and initiate related projects. Generating reports reflecting support performance and reporting the support team's performance to senior management will also be part of your role. Participation in calibration sessions to ensure consistency in internal evaluations and contributing positively to team culture are also expected from you. The ideal candidate for this role should have a minimum of 2 years of hands-on experience in quality assurance within customer service or sales. A proven track record of analytical skills, strong communication skills including the ability to deliver feedback effectively, excellent people skills, and the ability to build rapport are necessary. You should also possess good organizational skills, knowledge of goal-setting practices, experience with data visualization, and an understanding of support metrics. Problem-solving capabilities to create meaningful strategies to improve support quality are also crucial for this position. In this role, you will have the opportunity to work on a highly critical role that will have a direct and significant impact. You will be part of a learning environment where unique problem-solving approaches are encouraged. A collaborative and diverse team that values mutual respect and clear communication will support you. Expect challenging work that will help you keep your brain healthy. We are looking for fast, focused, and committed individuals with the ability to work in a diverse team. If you are passionate about creating something big and impactful, you might be the successful applicant we are looking for. Key Skills: - Data visualization - Analytical skills - KPI management - Customer service - Call monitoring - Quality assurance - Support metrics - Team management - Strong communication skills - Report generation - Constructive feedback - Training & development - Reporting - Organizational skills - People skills - Training needs analysis - Problem-solving - Evaluations - Performance improvement - Problem-solving capabilities - Goal-setting practices - Feedback mechanism - Training and development - Quality analysis - Call center operations - Feedback management - Performance measurement - Interpersonal skills,

The ideal candidate for this position will be responsible for engaging with validated customers to drive sales through calls and emails. You will be expected to possess comprehensive product knowledge in order to provide detailed information to customers and effectively resolve any queries they may have. Acting as a liaison between financial institutions (banks and NBFCs) and customers will be a key aspect of this role, ensuring timely resolution of customer queries. Understanding and addressing customer needs to provide top-notch service and support will also be a crucial part of your responsibilities. Additionally, you will be required to track customer feedback and collaborate on continuous improvement plans. Wishfin is an online platform operated by MyWish Marketplaces Private Limited (MMPL), a pioneering company in India's financial marketplaces. MMPL specializes in running neutral financial marketplaces that utilize proprietary technology to facilitate interactions between banks and customers seeking banking products. Some of the MMPL-operated websites include Wishfin and Deal4loans. As part of Wishfin, you will be joining India's premier fintech company dedicated to providing users with actionable plans to make informed financial decisions to achieve their aspirations. The company's offerings cover a wide spectrum of financial products including loans, investments, insurance, credit, and savings.,

As an EV Town Executive, your primary responsibility will be to enhance the productivity of EV Sales Executives (DSE) and outdoor Test Drive Executives (TDE). This involves ensuring the availability of Customer Care Executives and focusing on competency building. You will also be expected to maintain Closed Loop Feedback (CLF) and Post Sales Feedback (PSF) adherence, along with following process and standard adherence protocols. To excel in this role, candidates with experience in 2W dealership/Agency are preferred. However, individuals with exposure in 4W who are willing to transition to the 2W segment will also be considered. This position requires frequent travel, with an average of 20-22 days per month across the region. Proficiency in the regional language is essential for effective communication. A minimum of 3-4 years of relevant experience is required to be successful in this role.,

As a seasoned professional in the field of Collections, your primary responsibility will be to lead the team proactively by personally visiting critical and high-value customers to ensure timely resolution and collections. You will be entrusted with the task of strategizing and implementing effective plans to achieve the set goals for the assigned region. Your role will also involve liaising with external vendors, including Legal, to enhance productivity and efficiency within the team. Key Responsibilities: - Visit critical cases for resolution and collection, demonstrating a hands-on approach. - Lead the team by setting an example through personal visits to critical and high-value customers. - Develop strategic plans and oversee their implementation to achieve the defined goals for the region/state. - Ensure strict adherence to policy and regulatory frameworks by the team members. - Collaborate with external vendors, particularly Legal partners, to drive productivity and efficiency. - Provide timely feedback and updates on concerns that could potentially impact the organization financially or regulatory-wise. Requirements: - A minimum of 8 years of experience in Collections, with at least 2 years in a similar leadership role. - Profound knowledge of both Secured and Unsecured business is essential. - Legal acumen would be considered an added advantage. - Strong human, analytical, and conceptual skills are prerequisites for this role. - Excellent communication skills to effectively interact with team members, customers, and external stakeholders. If you meet the eligibility criteria and are a graduate with a passion for driving collections success through strategic leadership and effective communication, we encourage you to apply for this challenging yet rewarding opportunity.,

Call existing customers to collect feedback on services or products. Record customer responses accurately and objectively. Make outbound calls to potential customers to promote products. Explain product features, benefits, and pricing clearly. Perks and benefits Incentives Job stability Performance Bonus