Customer Service/Customer Support Internship

As an intern at SocialAddress, your primary responsibilities will include handling customer inquiries through phone, email, and chat channels. You will be expected to resolve customer complaints in a timely and professional manner. Additionally, you will be responsible for maintaining customer records, updating necessary information in the system, and providing guidance and support to customers regarding products and services. Collaboration with internal teams to address complex issues will be a key aspect of your role. You will need to identify and escalate priority issues to the appropriate department and follow up on customer interactions to ensure satisfactory resolution. Gathering customer feedback and suggesting improvements to enhance service quality will also be part of your daily tasks. SocialAddress is a software company dedicated to providing brands, businesses, organizations, creators, artists, and individuals with a comprehensive platform for all their social media needs. Our mission is to facilitate meaningful connections between our clients and their target audiences.,