102 Issue Escalation Jobs

Job Description: Job Title: Sr. Executive/ AM - Project Management Job Location: Novumgen Corporate Office, Vadodara Job Summary: The Sr. Executive/ AM Project Manager will be responsible for managing and executing project launch plans within defined timelines, coordinating with internal and external stakeholders, ensuring compliance, and mitigating risks to ensure smooth product launches. The role requires strong project management skills, problem-solving capabilities, and the ability to work cross-functionally. Key Responsibilities: 1. Project Planning & Execution: Prepare, execute, and monitor launch plans to ensure project completion within defined timeframes. Identify potential risks as...

As a Level 1 SOC Analyst with 3 to 5 years of experience, your role will involve expertise in Triage, Threat Detection and Response, Threat Hunting, and SOC Assessment. You should have proficiency in tools like Sentinel and Crowdstrike. Your responsibilities will include security event collection, monitoring, analysis, issue investigation, and incident response using automated SOAR tools. Real-time monitoring, data enrichment, event correlation, OS/application event analysis, and IOC-based threat hunting will be part of your daily tasks. You will also be involved in email analysis, investigation, and phishing detection. Key Responsibilities: - Perform incident workflow management, issue esca...

As a fresher interested in Voice Process (Inbound calls) and willing to work in night shifts (US time zones), you should possess good English verbal and written skills. It is preferred if you are willing to work in the International BPO Industry. Your key responsibilities will include providing product and service information to customers, as well as identifying and escalating issues to supervisors. You will also be expected to respond to customer issues within the defined Turnaround Time (TAT). Qualifications Required: - Freshers interested in Voice Process (Inbound calls) - Willingness to work in night shifts (US time zones) - Good English verbal and written skills - Preferred candidates w...

As an L1 SOC Analyst at UST, your responsibilities will include: - Expertise in Triage, Threat Detection and Response, Threat Hunting and SOC Assessment - Proficiency in Sentinel and Crowdstrike - Mastery in security event collection, monitoring, analysis, issue investigation, and incident response utilizing automated SOAR tools - Real-time monitoring, data enrichment, event correlation, OS/application event analysis, and IOC based threat hunting - Conducting email analysis, investigation, and phishing detection - Managing incident workflows, escalating issues, and assisting stakeholders with issue containment, remediation, and risk mitigation - Providing input to enhance threat detection ru...

As a Securities Borrowing and Lending (SBL) / Collateral Support Associate at Macquarie's Equity Derivatives and Trading Operations, you will play a crucial role in driving operational excellence in equity derivatives. Your responsibilities will include: - Experience in Collateral/SBL management, including margin calls and MTM - Collaborate with credit, Middle office, trading desk, custody, and other internal teams to address issues - Booking, verification, and control monitoring of exception trade flows - Proficiency in exception and reconciliation management - Effective risk management and timely issue escalation - Strong determination to enhance operational robustness and achieve overall ...

As a Business Analyst at Macquarie within the Cybersecurity UAM team, you will be part of a dynamic and collaborative team supporting the UAM transformation. Your primary responsibility will be to ensure staff have seamless access while mitigating potential risks to Macquarie. You will collaborate with stakeholders to drive organization-wide transformation objectives and utilize SailPoint IdentityIQ for automating access management processes. Your role will also involve provisioning access efficiently and implementing mechanisms to enforce access governance across the entire technology stack. Key Responsibilities: - Collaborate with stakeholders from various areas to achieve organization-wid...

As a Service Desk Engineer, your primary responsibility will be to handle incoming IT support requests via phone, email, chat, or in-person. You will be required to log, track, and manage incidents and requests using an ITSM system. In case of complex issues, you will need to identify and escalate them to the appropriate IT teams or specialists. Effective communication with users, providing timely updates, and documenting resolutions will be crucial aspects of your role. Additionally, you may be involved in basic system administration tasks such as password resets, account unlocks, and software installations. It is essential to maintain accurate records of all interactions, resolutions, and ...

We have an exciting opportunity to join our dynamic and collaborative Cybersecurity User Access Management (UAM) team within our Technology division. Our team supports the UAM transformation which gives staff the access they need to do their jobs from day one in the most seamless way possible whilst mitigating potential risks to Macquarie. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. ...

Hiring: Tech L2 Support Interns Physics Wallah (Hybrid | Incentives Included) Shifts 6 AM 3 PM 3 PM 12 AM 10 AM 7 PM Stipend: Performance-based + shift/weekend incentives Work Mode: Hybrid Working Days: 5 days (rotational) Incentives & Benefits Shift allowances Weekend & national holiday incentives Selected Intern's Day-to-day Responsibilities Include Troubleshoot and resolve L2 technical issues across 60+ products Coordinate with POD and Engineering teams for issue escalation Follow up with students and maintain proper documentation Rotational shifts with weekend/holiday roster About Company: PhysicsWallah family has crossed over 6 million students and is continuously raising its bar in the...

As a Shopify Voice Process Executive, your role will involve handling customer calls and resolving store-related queries in a professional manner. You will be responsible for providing clear and effective communication to customers while updating call details and maintaining CRM records. Your key responsibilities will include: - Handling inbound/outbound customer calls - Providing polite and effective communication - Updating call details and maintaining CRM records - Following quality guidelines and process protocols - Escalating complex issues as needed - Achieving set performance and quality targets The ideal candidate should have a minimum of 1 year of calling experience in a voice proce...

Role Overview: You will be joining the Centre of Excellence Legal Team, a multi-disciplinary legal team supporting various lines of business across Global Legal Teams. As an Associate within the Legal Centre of Excellence, you will be responsible for providing legal analysis, supporting high-volume projects, collaborating with global teams, and contributing to process improvements. Key Responsibilities: - Provide legal analysis and support on legal projects and documentation. - Collaborate and support large volume deals or remediation projects. - Design and implement process improvements to enhance team efficiency. - Conduct gap analysis and summarize deviations in negotiated agreements. - R...

As a Production Assistant, you will be responsible for the following: - Organizing, being self-directed, and adapting to changing schedules and requirements. - Providing daily updates during rounds and escalating any issues to the senior production team. - Managing production meeting schedules within the department and taking meeting notes. - Operating the production floor in accordance with the guidelines established by Production Management. - Keeping informed about floor issues and escalating information appropriately to the Managers/Coordinator. - Learning to create schedules and assisting in planning. - Updating trackers and monitoring tasks on a daily basis. - Being able to switch betw...

Role Overview: Join a dynamic team where your attention to detail and drive for operational excellence make a real impact. Be part of a collaborative environment that values continuous improvement and teamwork. Grow your career with us as you help deliver top-quality operations and process efficiency. Key Responsibilities: - Ensure effective reconciliation by understanding products - Adhere to operational procedures for accuracy and timeliness - Support team and team leader in delivering quality operations - Document procedures and identify control requirements - Complete daily checklists and reporting - Collaborate to resolve exceptions actively - Prepare case notes and share learnings with...

Step into the role of Senior Analyst (IDO) at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Senior Analyst (IDO) at Barclays, you should have below critical skills. Graduate/Post-Graduate in any discipline. Blended role. Manage end to end vendor relationship, performance monitoring, and issue escalation. Act as central point of contact between internal team and external vendor to ensure smooth operational flow. Oversee ...

As a Specialist at Accenture, you will be responsible for driving the overall site visit strategy globally and overseeing the smooth functioning of Client Visit Management activities across geographies. Your role will involve keeping a watchful eye on the program budget/recoveries, approving/ratifying exception/waiver requests, and getting involved in high-profile or complex visits when necessary. You will collaborate with Solution Innovation leadership to optimize the site visit strategy for account health, growth, and sales effectiveness. Your responsibilities will include establishing, gathering, and ensuring the achievement of key performance indicators (KPIs) for the team. **Key Respons...

Role Overview: As a support professional, you will be responsible for providing assistance in various areas including Employee Verification, benefits administration, employee engagement, eHRIS, org charts, and other assigned duties and projects. Your primary focus will be on Employment Verification, financial accuracy of health insurance premiums, running reports, conducting health check interviews, updating org charts, and handling administrative tasks. Key Responsibilities: - Prepare letters and take calls for Employee Verification - Administer benefits and ensure financial accuracy of health insurance premiums - Run db and v-lookup reports to reconcile new hires, terms, and other changes ...

As a Client Servicing professional at our digital marketing agency, your role will involve a strong understanding of performance marketing metrics such as Meta and Google Ads. You will be responsible for providing SEO services and other digital marketing solutions to our clients. Acting as the primary point of contact, you will manage client communication and coordination, ensuring timely follow-ups with internal teams for deliverables. Your focus will be on maintaining high levels of client satisfaction and retention by preparing and sharing regular performance updates and reports. The ability to handle multiple accounts and thrive in a fast-paced environment is crucial. Your excellent comm...

As an Executive - Finance Operations at HSBC, your role will involve the following responsibilities: - Experienced in Banking & related portfolio accounting & reconciliations. - Responsible for all Service Delivery deliverables in a timely and accurate manner. - Ensure compliance with HSBC standards and Statutory requirements. - Acquire and update knowledge on procedures related to relevant process. - Work well independently and complete assigned tasks within established timeframes. - Proactively identify issues, escalate them, and demonstrate ways to improve customer service and increase productivity. - Participate in team activities, sustain team spirit, and support peers when needed. - De...

As a Client Visit Experience Specialist at Accenture, your role involves driving the overall site visit strategy globally and overseeing the smooth functioning of Client Visit Management activities across geographies. You will keep a watchful eye on the program budget/recoveries, approving/ratifying any exception/waiver requests in consensus with relevant Solution Innovation MDs and delivery Leadership. Additionally, you may get involved in high-profile or complex visits where stakeholders are critical or deal size is large in terms of TCV. Your responsibilities also include bringing more centers under the ambit of the Global Site Visits Program. Key Responsibilities: - Ensure end to end log...

As a customer service representative at our company, your role involves answering calls from customers, assessing their needs, and providing appropriate information and services. You will be responsible for providing customer service and sales support, as well as identifying and escalating priority issues. It is crucial to stay up-to-date with Tariff information and follow up with customers to ensure their needs have been met. Key Responsibilities: - Answer calls from customers and assess their needs - Provide appropriate information and services - Provide customer service and sales support - Identify and escalate priority issues - Stay up-to-date with Tariff information - Follow up with cus...

You will be responsible for building and maintaining profitable relationships with key customers. This includes overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, and collecting client feedback about their experience. Additionally, you will meet with managers in the organization to plan strategically and ensure both the company and clients adhere to contract terms. As the point of contact for complaints, you will escalate issues as appropriate. Key Responsibilities: - Building and maintaining profitable relationships with key customers - Overseeing the relationship with customers handled by your team - Resolving customer co...

Educational Qualification: Graduate, Technical Graduate Experience: 1+ Years of experience as Jr. Technical Support Engineer Monitor and maintain computer systems and networks to ensure optimal performance. Respond to technical issues and support requests within agreed time limits. Assist in troubleshooting and resolving hardware, software, and network problems. Collaborate with senior technical staff to escalate and resolve complex issues. Maintain records of reported issues and their resolutions. Contribute to improving technical support processes and documentation.

As a Service Control Manager at Barclays, your role involves supporting the successful delivery of Location Strategy projects by ensuring they meet plan, budget, quality, and governance standards. You will lead the evolution of the digital landscape, driving innovation and excellence to enhance customer experiences. **Key Responsibilities:** - Expertise in at least one technology discipline - Infra or App - Strong written and verbal communication skills - Excellent interpersonal and presentation skills - Technical knowledge of business applications and systems - Understanding of Business Risk and control environment - Formal accreditation such as ITIL, Kepner-Tregoe accreditation - Ability t...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

As a Client Visit Experience Specialist at Accenture, your role is crucial in driving the overall site visit strategy globally and ensuring the smooth functioning of Client Visit Management activities across geographies. Your responsibilities include keeping a close eye on the program budget and recoveries, approving exception requests, and getting involved in high-profile or complex visits. You will also be responsible for bringing more centers under the Global Site Visits Program. Additionally, your tasks will involve the following: - Working with Microsoft products - Demonstrating excellent US, British, or Australian business writing skills - Communicating effectively through written, ver...