77 Issue Escalation Jobs

Role Overview: As a Junior Network Engineer, your primary responsibility will be to provide installation support for Firewalls, deliver excellent customer service, update and maintain issue tickets, relay feedback, continuously learn about new firewall features and networking trends, collaborate with other teams, participate in training sessions, adhere to quality standards, and escalate issues when necessary. Key Responsibilities: - Plan and execute Firewall installations either remotely or onsite following best practices - Assist customers via phone, email, or other channels to troubleshoot Firewall and Network issues - Maintain detailed documentation of customer interactions, problems, so...

Key Responsibilities Technical Support and Issue Resolution: Handle complex technical issues requiring deep system understanding and problem resolution. Provide Level 2 support and escalate unresolved cases to internal or external teams when necessary. Collaborate with L2 and L3 (Development) teams to identify recurring issues and drive permanent solutions. Assist in journey optimization and support improvement initiatives. User Onboarding and Adoption: Conduct proactive outbound calls to onboard new users and ensure successful product adoption. Provide user login support and guidance on system usage. Update user manuals and support documentation as needed. Monitoring, Reporting, and Analysi...

As a member of the team at IHG Hotels & Resorts, you will be responsible for delivering various services related to service catalogue workload, procurement helpdesk, supplier administration, contract administration, sourcing support, travel mailbox, project intake, standard reporting, and meeting agreed SLAs. Your key responsibilities will include: - Procurement helpdesk services: Resolve system / supplier administration and travel / expenses queries in line with SLAs - Training: Participate in ongoing training to enhance service provision - Supplier management: Manage supplier set-up processes, including sustainability and risk assessments - Administration support: Provide basic administrat...

As an employee in this role, you will be responsible for the following tasks: - Making outbound calls and taking inbound calls from clients for Records Retrievals or facility. - Contacting the insurance carriers based on the appointments received from the clients. - Communicating with insurance companies to obtain status updates. - Being flexible to work in any voice-based process as needed. - Keeping track of your daily activities by maintaining individual logs. - Executing assigned tasks and meeting targets with speed and accuracy according to client Service Level Agreements (SLAs). - Collaborating effectively within a team environment and supporting team members to achieve common objectiv...

As a Securities Borrowing and Lending (SBL) / Collateral Support Associate at Macquarie's Equity Derivatives and Trading Operations, you will play a crucial role in driving operational excellence in equity derivatives. Your responsibilities will include: - Liaising with both external and internal clients to address technical queries - Collaborating with local and global teams to identify and implement process improvements - Communicating with credit, Middle office, trading desk, custody, and other internal teams on issues - Managing Collateral/SBL management including margin calls and MTM - Handling booking, verification, and control monitoring of exception trade flows - Demonstrating sound ...

Respond to customer emails promptly and professionally Provide accurate information and solutions to customer inquiries Escalate complex issues to the appropriate department when necessary Maintain records of customer interactions and resolutions Follow company guidelines and maintain a high standard of service

As a Senior Leader in Telecom Solutions, you will be responsible for performing preventive maintenance, inspecting network health, and ensuring uptime. Your role will involve leveraging remote visual assistance and AR tools to support customers or junior techs, reducing unnecessary dispatches. You will work closely with dispatch and network operations to plan and conduct single roll fixes, minimizing rerolls by ensuring the right parts and personnel are deployed. Additionally, you will be required to coordinate complex deployments or upgrades with engineering, PMO, and NOC teams. It will be crucial for you to escalate issues promptly and take the lead in guiding junior staff or contractors t...

As a Technical Support Executive at our company, you will be responsible for taking necessary actions in the applications based on requests received from the customer support team. Your primary role will involve assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will manage client content, coordinate with the customer support team and clients" team, and help manage clients" online tools essential for their business operations. - Assist the customer support team by handling customer requests and phone calls - Escalate issues to the Manager for resolution - Manage client content and...

You will be working as an Executive in the Supply Chain department at Sahajanand Laser Technology Limited. As part of your role, you will be responsible for conducting regular meetings with team members and reviewing their work on a daily basis. It is important to escalate any issues related to daily work to the management regularly. Strong follow-up with each process owner is necessary to ensure proactive results. You must ensure that all process owners follow best practices in their respective functions. Additionally, you will be responsible for monthly formal reviews with the management and for conducting internal as well as third-party audits. - Conduct regular meetings with team members...

Role Overview: As a Field Service Technician, your primary responsibility is to interact with customers courteously and professionally to ensure prompt and efficient attention to their needs. You will also be responsible for diagnosing and completing less complex repairs on engines using specialized tools and documented procedures. Additionally, you will perform preventative maintenance activities on engines and related components in the field. Key Responsibilities: - Engage customers in a courteous and professional manner, identifying additional service opportunities to enhance customer satisfaction. - Apply specialized tools and follow documented procedures to diagnose and complete less co...

Job description: Experience: 10+ years Delivery Location: Off-site, remote work allowed (100% remote). Resource Request: 1 Service Delivery Specialist (Mid-level). Company Description Our business idea is fashion & quality at the best price in a sustainable way. To be on top of our game, we are now looking for a Service Delivery Specialist who will be an integral part connected to all our internal product teams to help improve and develop our operations. We are in the Application Operations area under Application Support & Support services and part of Global Tech Services. At the heart of our mission, we strive to empower our stakeholders by delivering steadfast, scalable, and cost-efficient...

**Job Description:** As a Quality Analyst at our company, you will be responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards. Your key role will involve identifying areas for improvement and providing feedback to agents and teams to optimize customer experience and service delivery. **Key Responsibilities:** - **Quality Monitoring:** Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. - **Data Analysis:** Analyze cal...

As a fresher interested in Voice Process (Inbound calls) and willing to work in night shifts according to US time zones, you will have the opportunity to utilize your good English verbal and written skills. Preferred candidates for this role are those who are eager to work in the International BPO Industry. In this position, your key responsibilities will include: - Providing product and service information to customers. - Identifying and escalating issues to supervisors. - Responding to customer issues promptly within the defined Turn-Around-Time (TAT). Qualifications required for this role include being a fresher with an interest in the Voice Process, willingness to work night shifts, and ...

As a Customer Support Representative/Application Support Analyst at Enverus, you will be part of a committed team empowering the global quality of life by making energy affordable and accessible worldwide. Your role is crucial in providing front-line support for software applications, ensuring customer satisfaction, and driving value from our suite of products. Here's what you can expect in this role: **Role Overview:** You will be responsible for providing front-line support for software applications via email or web form, documenting customer requests, and educating customers to help them gain value from our products. Your role will involve building rapport with customers, following depart...

As a Business Analyst in the Cybersecurity UAM team at Macquarie on a fixed term arrangement for 12 months, your role will involve collaborating with stakeholders to achieve organisation-wide transformation objectives. You will be instrumental in steering the organisation towards utilizing SailPoint IdentityIQ for automating access management processes for joiners, movers, and leavers. Your responsibilities will include provisioning access efficiently and implementing mechanisms to enforce access governance across the entire technology stack to reduce risks. Key Responsibilities: - Collaborate with stakeholders from various areas to achieve organisation-wide transformation objectives. - Impl...

As a Service Desk Engineer at our company in Bangalore, your primary responsibilities will include: - Handling incoming IT support requests via phone, email, chat, or in-person. - Logging, tracking, and managing incidents and requests using an ITSM system. - Identifying and escalating complex issues to the appropriate IT teams or specialists. - Effectively communicating with users, providing updates, and documenting resolutions. - Performing basic system administration tasks like password resets, account unlocks, and software installations. - Maintaining accurate records of all interactions, resolutions, and report generations. Qualifications required for this role: - 1-3 years of experience...

Role Overview: You will be a part of a dynamic team as a Telecaller, where your primary responsibility will involve making outbound calls to potential customers to promote our products/services and handling inbound inquiries efficiently. It is essential to maintain strong customer relationships through effective communication, a persuasive attitude, and a customer-centric approach. Your role will include making outbound calls to prospective clients to introduce and promote our products/services, while also handling inbound calls to resolve customer queries promptly. You will be required to update and maintain customer databases with accurate information, follow up on leads to convert them in...

As a Business Analyst in the Cybersecurity UAM team at Macquarie within the Technology division, you will be part of a dynamic and collaborative team supporting the UAM transformation to provide seamless access to staff while mitigating potential risks. Your role will involve collaborating with stakeholders to achieve organization-wide transformation objectives and steering the organization towards utilizing SailPoint IdentityIQ for automating access management processes for joiners, movers, and leavers. You will also focus on provisioning access efficiently and implementing mechanisms to enforce access governance across the technology stack to reduce risk. **Key Responsibilities:** - Collab...

Role Overview: As a Senior Analyst in Fund Accounting, you will be required to demonstrate advanced knowledge of MS Office tools. Your role will also involve utilizing very good written and spoken communication skills, along with possessing good analytical and problem-solving abilities. It is essential to maintain a pro-active and positive attitude while working efficiently and effectively within a team environment. Key Responsibilities: - Showcase excellent customer-facing skills and the ability to build rapport with clients. - Capable of escalating issues promptly to ensure quick resolution and exhibit good phone and email etiquettes. - Have a very good understanding of Financial Accountin...

Role Overview: - Provide technical assistance and support to customers, primarily focusing on Tally accounting software. - Diagnose and resolve technical issues, assist with product usage, and ensure customer satisfaction. - Offer timely and accurate technical support through various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat. - Educate customers on product features, functionalities, and best practices for maximizing their use of Tally software. - Provide training and guidance on software navigation and utilization tailored to their business needs. - Escalate complex issues to higher-level support and collaborate with the technical team to develop solutio...

Job Description : Work Schedule Standard (Mon-Fri) Environmental Conditions Office Risk Mitigation : Ensure monthly client reporting, including SUA studies, and timely follow-up on overdue A/R. Discuss with manager any red flags with sponsors (cashflow, study cancellations, client turnover, collections, mod delays) and use the risk review escalation process. Accountability : Have full command of the studies you manage, understanding finances and key study drivers. High-Quality Financial Analysis : Provide financial analysis to support decision-making and operational excellence. Client Relationships : Deliver best in class support to earn repeat business by ensuring timely and accurate report...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

Role Overview: As a Technical Support Analyst at Fortra, you will play a crucial role in troubleshooting technical issues, analyzing complex systems, and providing accurate solutions to ensure customer satisfaction and operational success. Your responsibilities will include conducting in-depth technical troubleshooting, effectively communicating with customers, setting up test environments, analyzing product performance, escalating issues when necessary, and collaborating with internal teams to resolve problems. Additionally, you will provide customer education, stay updated on industry best practices, and continuously strive for improvement in the quality of support provided. Key Responsibi...