53 Issue Escalation Jobs

Role Overview: As a Technical Support Analyst at Fortra, you will play a crucial role in troubleshooting technical issues, analyzing complex systems, and providing accurate solutions to ensure customer satisfaction and operational success. Your responsibilities will include conducting in-depth technical troubleshooting, effectively communicating with customers, setting up test environments, analyzing product performance, escalating issues when necessary, and collaborating with internal teams to resolve problems. Additionally, you will provide customer education, stay updated on industry best practices, and continuously strive for improvement in the quality of support provided. Key Responsibilities: - Conduct in-depth technical troubleshooting of Fortra's solutions based on customer system configurations and reported issues. - Communicate effectively with customers to explain the root cause of problems and steps being taken to resolve them. - Set up and configure test environments to replicate reported issues and validate software functionality. - Analyze product performance to ensure alignment with intended functionality. - Document discrepancies clearly and escalate issues to the appropriate Support Engineer. - Gather requirements and submit detailed feature requests for potential product enhancements. - Collaborate with cross-functional teams to ensure effective issue resolution and communication of customer needs. - Provide end users with guidance and technical education to resolve knowledge-related issues. - Stay updated on industry best practices and evolving customer needs to continuously improve support quality. Qualification Required: - Bachelors degree in Computer Science, Information Technology, or related field, or equivalent experience. - 2+ years of experience in technical support, system analysis, or related role focusing on software troubleshooting. - Strong understanding of system configurations, software testing, and troubleshooting methodologies. - Proficiency in diagnosing complex technical issues and identifying root causes. - Excellent verbal and written communication skills for conveying technical information. - Strong problem-solving skills and ability to work independently and collaboratively. - Familiarity with technical support tools, ticketing systems, and escalation processes. - Experience in a customer-facing role with a focus on exceptional customer service. (Note: The Additional Details section was omitted as there were no specific details about the company provided in the job description),

Job Summary: The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards. Key Responsibilities: Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency. Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary. Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation. Sales & Service Opportunities: Identify additional service and sales opportunities with customers. Training & Development: Continuously engage in training to enhance skills and meet business requirements. Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents. Tool & Work Area Maintenance: Maintain tools and workspace cleanliness for optimal efficiency. External Qualifications and Competencies Competencies: Technical Expertise: Strong knowledge of power generation and engine systems, including electrical and mechanical interactions. Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools. Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation. Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times. Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently. Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance. Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members. Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment. Training & Talent Development: Willingness to mentor and develop technical staff. Qualifications: Education: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Licenses & Certifications: Valid local driving permit Licensing compliance for export controls or sanctions regulations (if required) Experience: Significant field service work experience (5-6 years). Expertise in electrical and electronics troubleshooting. Extensive knowledge of power generation and/or engine products. Basic understanding of competitor products and industry practices. High Voltage/Low Voltage practical experience (Preferred). Proficiency in MS Excel and PowerPoint. Strong communication skills. Willingness to relocate anywhere in Karnataka. Additional Responsibilities Unique to this Position Skills: Our team supports dealership technically and commercially so that end customer complaints related to Cummins products get addressed. Candidate worked in aftermarket service support function, has hands on experience on diesel engines, through in Electrical and Electronic Ready to move anywhere in India, Nepal and Bhutan Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc. English is mandatory Role: Service Engineer Industry Type: Industrial Equipment / Machinery Department: Production , Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Diploma in Any Specialization PG: Any Postgraduate

The Account Manager plays a crucial role in establishing and nurturing long-term, trusting relationships with customers. Your primary responsibility will be to manage a portfolio of assigned customers, foster new business opportunities from existing clients, and actively pursue new sales prospects. As the Account Manager, you will serve as the primary point of contact for all customer account management issues. Building and sustaining robust client relationships will be essential to your success in this role. You will be tasked with negotiating contracts, finalizing agreements to drive profitability, and cultivating trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. Your day-to-day activities will involve ensuring the timely and successful delivery of our solutions in alignment with customer needs and objectives. You will be expected to provide clear updates on the progress of monthly/quarterly initiatives to both internal and external stakeholders. Additionally, your role will encompass developing new business opportunities with existing clients, as well as identifying areas for enhancement to achieve sales targets. Tracking and forecasting key account metrics, such as quarterly sales outcomes and annual forecasts, will be integral to your responsibilities. You will also be required to generate reports on the status of customer accounts and provide assistance in handling challenging client requests or escalations when necessary. To excel in this role, you must demonstrate exceptional communication, presentation, and influencing skills with key stakeholders across all organizational levels, including executives and C-level personnel. A minimum of 3 years of experience in the relevant field is mandatory for this position. Your track record should reflect proficiency in delivering client-focused solutions tailored to meet customer requirements. The ability to manage multiple account management projects simultaneously, while upholding meticulous attention to detail, is crucial. Strong listening, negotiation, and presentation capabilities, coupled with excellent verbal and written communication skills, are essential traits for success in this role. Additionally, possessing strong analytical skills will be advantageous in effectively fulfilling the responsibilities of an Account Manager.,

You have over 10 years of experience working with EPM tools such as Oracle HFM, Planning, and FDMEE. In addition, you have 3+ years of experience specifically with OneStream Software implementations. The job location can be in Chennai, Bangalore, Noida, Pune, Gurgaon, Hyderabad, Kolkata, Delhi, or Mumbai. In this role, your responsibilities will include: - Over 5 years of experience in financial consolidation project management, with a focus on OneStream Software or Oracle Hyperion Financial Management (HFM) implementations. - Experience as a Solution Architect in at least two full lifecycle OneStream Software projects. - Strong communication skills, both verbal and written, as well as excellent presentation abilities. - Demonstrated business knowledge and functional expertise in OneStream Software applications. - Advising and collaborating with stakeholders to define and implement strategic initiatives. - Requirements gathering, delivery planning, and risk assessment. - Technical delivery focus and accountability for deliverable quality. - Timely identification and escalation of issues related to deliverables. - Independently working with minimal technical or functional supervision. - Taking ownership of modules and guiding junior staff in their tasks. - Developing key deliverables including Requirements documents, Design documents, Test plans, and Training materials. - Innovating and creating tools to streamline repetitive tasks. - Experience in traditional and Agile project delivery. - Managing multiple projects simultaneously across different locations. - Building a team-oriented environment for teams spread across various locations. - Proposal cycle involvement and contribution to practice building activities. To qualify for this role, you should have a university degree in business, computer science, or a related field. Additionally, you should possess the following skills: - Proven ability to manage project scope and meet client expectations. - Consistent follow-through on assignments and effective issue resolution. - Demonstrated capability in managing and nurturing employee development.,

As an intern at SocialAddress, your primary responsibilities will include handling customer inquiries through phone, email, and chat channels. You will be expected to resolve customer complaints in a timely and professional manner. Additionally, you will be responsible for maintaining customer records, updating necessary information in the system, and providing guidance and support to customers regarding products and services. Collaboration with internal teams to address complex issues will be a key aspect of your role. You will need to identify and escalate priority issues to the appropriate department and follow up on customer interactions to ensure satisfactory resolution. Gathering customer feedback and suggesting improvements to enhance service quality will also be part of your daily tasks. SocialAddress is a software company dedicated to providing brands, businesses, organizations, creators, artists, and individuals with a comprehensive platform for all their social media needs. Our mission is to facilitate meaningful connections between our clients and their target audiences.,

The role will involve being responsible for all testing activities, including designing test scenarios, test cases, reporting defects, and ensuring follow-up until closure. You will need to interact with other teams and play a key role as a team player in project-related activities from a QA perspective. Your core responsibilities will include creating test cases, executing them, and mentoring junior/intermediate team members in test case creation to ensure comprehensive coverage at all levels. You will also need to take on the role of a task leader, collaborating closely with the Project lead to plan daily tasks and assign sub-tasks to team members. Additionally, you should be able to create and execute test plans and test scenarios for the assigned project, actively participate in task execution, and ensure tasks are completed with expected quality and within deadlines. Your role will also involve reviewing assigned game features to identify and analyze all bugs, as well as being fluent in bug reporting, regression processes, bug database management, and ensuring timely regression of issues. It will be essential to stay updated on project issues, track team issues, and maintain QC and Project Standards for bug writing. Moreover, you should proactively raise alarms for major issues, guide and help juniors optimize their work practices, and maintain a feature effort tracker for the team. In terms of technical knowledge, you should possess a strong understanding of game/feature design, different test methodologies, production processes like sprint cycles and agile methodology, and the gaming industry as a whole. You will also need to collaborate effectively by communicating clearly in complex situations, sharing information with development partners, and maintaining good written and spoken English skills in a professional setup. As part of your core competencies, you should continuously strive to improve your skills, drive the team by example, assess risks on assigned tasks, resolve conflicts constructively, and demonstrate excellent mentoring and leadership skills. You should be passionate about video games, creative, curious, and proficient in time management. Additionally, having a solid gaming background, technical competencies, and strong behavioral competencies will be crucial for excelling in this role. Overall, your ability to work autonomously, optimize tasks, drive team objectives, and maintain professionalism while contributing to a positive team environment will be essential for success in this position.,

As a Business Process Support Executive, your primary responsibility will be to manage and maintain WordPress websites. This includes updating websites, testing functionality post-updates, ensuring plugin security, and coordinating with teams and clients for smooth operations. You will be tasked with monitoring and updating WordPress websites as part of the Website Care service. It will be crucial to test websites post-updates to confirm proper functionality and address any issues that may arise. Additionally, you will need to stay vigilant in applying core updates, managing plugins, themes, and security patches in a timely manner. Your role will involve generating detailed daily and monthly reports for management and clients, highlighting website status, updates, and enhancements. It will also be essential to maintain records of all Website Care activities for future reference. You will play a key role in notifying the billing team about upcoming renewal dates to ensure timely invoicing. Furthermore, analyzing websites to ensure paid and customized plugins are up to date and identifying outdated or vulnerable plugins for necessary updates will be part of your responsibilities. In case of any issues during maintenance, you will need to proactively identify and escalate them to the support team for resolution. Moreover, sending upgrade notifications to non-Website Care clients regarding new WordPress versions and addressing plugin vulnerabilities for website security will be crucial tasks. Key skills required for this role include strong attention to detail, effective communication and reporting abilities, collaboration with cross-functional teams, and the potential for marketing or upselling various services. Training will be provided if you do not have prior experience in website management, testing, technical support, or business process coordination, including WordPress maintenance, plugin management, security protocols, and website optimization. Familiarity with website security best practices and proficiency in tools related to WordPress maintenance, testing, and reporting will be beneficial.,

Position: PTP Invoice Process Experience needed: 2 to 4 years of experience into Workday, T&E, Invoice processing, Indexing, Exception Management. Shift: Full-Time, In-Office/Hybrid,( Both 11:30AM-8:30PM) Both way Cab service will be provided Location: Bangalore CTC: 2-5 LPA Joining: Immediate (preferred)/max 15 days Qualification: Mandatory Finance Background- B.COM, BBA, M.COM & MBA/PGDM Candidates Only Must Have Skills:- PTP, Workday, T&E, Invoice processing , Indexing, Exception Management Job Description: - 15 years of education with relevant experience of 2-4 years in P2P for Senior Analysts and 1-3 years of relevant experience for Junior Analysts Prior experience in all Accounts Payable functions, including Vendor Maintenance, Invoice Processing, Exception handling, Payments & reporting activities Experience in T&E - audit and employee support Experience in Interaction with the client both over e-mails and conference calls as necessary Must carry experience with SAP / S4HANA for P2P processes High level of Customer Service and Quality Orientation Strong experience working with Excel/Spreadsheets and PowerPoint/Slides Ability to lead in a continually challenging environment Effectively plan, prioritize and execute everyday floor operations Good communication skills both written and verbal Strong experience working with Excel/Spreadsheets and PowerPoint/Slides Demonstrates good time management and organizational skills Preferred- have experience in managing a small team - Applicable only for Senior analysts Organization skills Time management skills 1-3 Years Accounts Payable Experience preferred Knowledge of Accounting Software (JDE) is a plus Proficient in MS Word, MS Outlook, MS Access & MS Excel Outstanding verbal & written communication Excellent Customer Service Skills Ability to prioritize & multi-task Exhibits meticulous attention to detail Excellent problem solving & analytical skills Team player Ability to learn quickly Processing of all kind of invoices received from the client. Month-end responsibilities include ensuring that all invoices are processed by month-end Discrepancy Handling - Research & resolve outstanding exceptions. Query Handling - Provide excellent customer service by responding to email requests within 24 Hrs Recognize and escalate urgent/sensitive issues to Manager Completed additional tasks as assigned Ensure SLA target are achieved Train new staff on all the process and related software/applications Suggest value additions in the process

As a Junior Network Engineer based in Bangalore, India, your main responsibilities will include planning and executing Firewall Installation either remotely or onsite, while ensuring adherence to best practices. You will be providing seamless customer support via phone and email, troubleshooting Firewall and Network related issues effectively. It is crucial to maintain detailed documentation of customer interactions, solutions provided, and feedback in the issue tracking system for future reference and improvement of best practices. You will play a key role in relaying customer feedback and recurring technical issues to the product team through reporting managers. Continuous learning is essential to stay updated with firewall features, updates, new releases, as well as networking trends and other firewalls in the market. Collaboration with support engineers, sales, and IT Infra team will be necessary to ensure timely and accurate resolution of customer issues, pre-sales demos, and prospect inquiries. Participation in training sessions and workshops to enhance technical and soft skills is encouraged. Quality adherence to company standards and guidelines in all support activities and documentation is paramount. Proper escalation of issues requiring higher technical or decision-making authority to Team lead and Head of the team is expected. Key Performance Indicators (KPIs) that you will be measured on include First Response Time, Resolution Time, Customer Satisfaction Score, Technical Accuracy, and Ticket Volume. To qualify for this role, you should possess a Degree or Diploma in Science or Technology, along with a Certification in Cisco/Microsoft/Redhat or any Networking Domain. One year of experience in IT-related work is preferred. A CCNA certification is required. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during day shifts. A Bachelor's degree is required, and a total of 2 years of work experience is preferred. The work location is in person.,

As an intern at Arihant Industrial Corporation Limited, your day-to-day responsibilities will include efficiently handling calls, both inbound and outbound, with a focus on managing high volumes effectively. You will be expected to interact with customers in a clear and professional manner, addressing inquiries and resolving issues promptly. Providing accurate information and aiming for first-call resolution will be essential, along with documenting all interactions and resolutions in the CRM system. In cases of complex issues, you will need to escalate them promptly to the appropriate teams for further assistance. Maintaining professionalism and building positive customer relationships will be key, as well as ensuring compliance with company policies and meeting service quality standards. Collaboration with colleagues is encouraged to deliver a seamless customer experience, and engaging in ongoing training and process improvement activities is essential for continuous growth and development. About the Company: Arihant Industrial Corporation Limited, established in 1985, is dedicated to serving the global marketplace with highly innovative products and services. Specializing in amusement rides, playground equipment, and water park equipment, Arihant has expanded its offerings over the years. The company also operates its own water park, The Great Escape, in Mumbai, India. In response to technological advancements and increasing competition, Arihant remains committed to finding new ways to meet and exceed customer expectations. With a track record of successful projects worldwide, including in countries like the United States, Sweden, Greece, Kuwait, South Korea, France, Dubai, and India, Arihant showcases its expertise in quality, design, development, and cost-effectiveness. The company prides itself on delivering unique products that cater to the custom requirements of its clients, reflecting its dedication to efficient and effective service delivery.,

As an L1 SOC Analyst with 3 to 5 years of experience, you will be responsible for expertise in Triage, Threat Detection and Response, Threat Hunting, and SOC Assessment. Your role will involve utilizing your in-depth knowledge of Sentinel and Crowdstrike, along with security event collection, monitoring, analysis, issue investigation, and incident response leveraging automated SOAR tools. Your primary duties will include real-time monitoring, data enrichment, event correlation, OS/application event analysis, and IOC based threat hunting. Additionally, you will be tasked with email analysis, investigation, and phishing detection. You will play a key role in incident workflow management, issue escalation, and assisting stakeholders with issue containment, remediation, and risk mitigation. In this role, you will provide valuable input into enhancing threat detection rules and optimizing response playbooks. You will actively participate in operational meetings and war-room sessions, offering insights into issue eradication and security posture improvement. Key Skills required for this role include proficiency in Microsoft Defender E5 Security Suite, Microsoft Sentinel, and security suite. Your expertise in these areas will be crucial in ensuring the effective operation and security of the organization's systems and data.,

As a customer service representative, your main responsibility will be to answer calls from customers, assess their needs, and provide them with the appropriate information and services. Additionally, you will be expected to provide customer service and sales support, as well as identify and escalate priority issues. It is essential that you stay up-to-date with Tariff information and follow up with customers to ensure that their needs have been met. We are looking for candidates who have completed any degree and are preferably located around Erode. The role requires individuals who are willing to work the evening shift (3:45 PM to 11:45 PM) and the night shift (11:45 PM to 7:45 AM). If you are interested in this opportunity, please contact us at +91 8110000201. This is a full-time position with benefits including health insurance. The job also offers a performance bonus and shift allowance. The work location is in person. We look forward to welcoming a dedicated and customer-focused individual to our team.,

You will be responsible for building and maintaining profitable relationships with key customers. This includes overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, and collecting client feedback about their experience. Additionally, you will be expected to meet with managers in the organization to plan strategically, ensure both the company and clients adhere to contract terms, and act as a point of contact for complaints, escalating issues as appropriate. This is a full-time, permanent role with a flexible schedule and fixed shift. You will also be eligible for a yearly bonus. The work location is in person.,

Role supports Open Enrollment in Oracle Fusion HCM by handling repeatable, documented configuration tasks. Requires HCM experience and close coordination with onshore HRIS & Benefits teams to ensure accurate, timely system updates. Required Candidate profile 1+ yrs exp in Oracle Fusion HCM (Benefits/Open Enrollment preferred). Skilled in testing, SOPs, documentation, with good English. flexible to work 3–4 hrs overlap with U.S. time.

As a Team Lead Quality Assurance at NES Fircroft in Mumbai, India, you will be responsible for leading the Quality Assurance (QA) function within the Assignment Support team. Your role will involve overseeing the placement validation and audit process to ensure accuracy and compliance across the contractor lifecycle. You will drive continuous process improvements, supervise QA Analysts, and collaborate with cross-functional teams to maintain standards for data integrity, operational quality, and client requirements. Your key responsibilities will include: - Team Leadership & Oversight: Supervising and guiding the QA team by allocating workload, reviewing performance, and providing coaching and mentoring. - Feedback & Correction Management: Reviewing rejected placements, offering constructive feedback to sales and support teams, and tracking recurring errors or process deviations. - Reporting & Analytics: Maintaining QA metrics and dashboards such as the Placement Rejection Tracker, Daily Approval Status, and SLA breach cases. Sharing regular QA reports and trend analysis with management. - SOP Maintenance & Training: Ensuring QA SOPs and client invoicing references are up-to-date. Conducting training sessions to enhance team knowledge on evolving QA requirements and client expectations. - Issue Escalation & Risk Mitigation: Identifying high-risk or recurring QA issues and promptly escalating them to the Assignment Support Manager along with root cause analysis and corrective suggestions. At NES Fircroft, you will enjoy a competitive salary with a strong bonus scheme, work-from-home flexibility, participation in charity events, clear career progression opportunities, comprehensive life insurance coverage, early finish Fridays, a lively work environment, membership to the Achiever Club, and close-knit teamwork with regular training and development. NES Fircroft is a global leader in engineering workforce solutions, operating in 48 countries, and is committed to empowering individuals with energy while fostering a culture of innovation, collaboration, and fun. Join us and be part of a dynamic team dedicated to making a positive impact in the community.,

As a Team Lead Quality Assurance at NES Fircroft in Mumbai, you will be responsible for leading the Quality Assurance (QA) function within the Assignment Support team. Your role will involve overseeing the placement validation and audit process to ensure accuracy and compliance across the contractor lifecycle. You will drive continuous process improvements, supervise QA Analysts, and collaborate with cross-functional teams to uphold standards for data integrity, operational quality, and client requirements. Your key responsibilities will include supervising and guiding the QA team by allocating workload, reviewing performance, and offering coaching and mentoring. You will also be responsible for reviewing rejected placements, providing constructive feedback to sales and support teams, and tracking recurring errors or process deviations. Additionally, you will maintain QA metrics and dashboards, including Placement Rejection Tracker, Daily Approval Status, and SLA breach cases, and share regular QA reports and trend analysis with management. You will ensure that QA SOPs and client invoicing references are current and conduct training sessions to improve team knowledge on evolving QA requirements and client expectations. Moreover, you will identify high-risk or recurring QA issues, escalate them promptly to the Assignment Support Manager, and provide root cause analysis and corrective suggestions. At NES Fircroft, you will enjoy a competitive salary with a strong bonus scheme, the flexibility of working from home one day per week, participation in charity events, and clear career progression opportunities. You will also benefit from comprehensive life insurance coverage, early finish Fridays, and a lively work environment that keeps you motivated. Join the Achiever Club and enjoy exclusive lunches and dinners while working in a close-knit team environment with regular training and development. NES Fircroft is a global leader in engineering workforce solutions, spanning 48 countries. We connect exceptional talent with world-class opportunities while fostering a culture of innovation, collaboration, and fun. Join us at NES Fircroft and be part of a team that empowers with energy!,

We are seeking a proactive and detail-oriented Online Reputation Manager Intern to join our team and play a crucial role in enhancing customer experience and managing our brand's online presence. As the Online Reputation Manager Intern, you will be the primary point of contact for our customers, ensuring seamless order confirmations and providing assistance with queries through call and chat support. Your day-to-day responsibilities will include: - Calling and confirming online orders placed by customers - Offering prompt and courteous support to users via phone and chat - Assisting customers with inquiries related to orders, shipping, returns, and more - Gathering feedback and sharing valuable insights with the team to enhance service quality - Maintaining a positive brand image through effective communication - Escalating critical issues to the relevant internal teams for resolution About the Company: Vision Marshals is a dynamic firm that specializes in data-driven digital marketing solutions. We collaborate with businesses of all sizes to develop, implement, and optimize multi-channel marketing campaigns that drive lead generation, customer acquisition, and revenue growth. Our expert consultants utilize advanced analytics and cutting-edge technologies to ensure that clients achieve the highest return on investment for their marketing endeavors. From strategy development to execution and ongoing optimization, Vision Marshals is committed to assisting clients in succeeding in the competitive digital landscape.,

As an Expert Support Specialist, you will be responsible for managing complex customer support cases from initiation through resolution. Your role will involve providing expert guidance on product features, functionality, and best practices to ensure customer satisfaction. You will collaborate with escalation and technical teams to resolve high-priority issues in a timely manner. A key aspect of your job will be to document case histories, resolutions, and update the internal knowledge base for future reference. By analyzing support metrics such as case volume, resolution time, and customer satisfaction scores, you will identify trends and areas for improvement. Conducting root-cause analysis and driving continuous process improvements will be essential to enhance support operations. In addition to handling support cases, you will also be responsible for delivering training and coaching to Support Associates on handling complex scenarios. You will escalate systemic issues to Product and Engineering teams, track follow-ups, and ensure seamless collaboration with Sales, Customer Success, and Legal teams to provide a holistic customer experience. Furthermore, your role will involve participating in product feedback loops and beta testing to enhance support offerings and contribute to the overall improvement of the support services. This position requires full-time availability and is open to both experienced professionals and freshers. If you are passionate about providing exceptional customer support, analyzing data to drive improvements, and collaborating with cross-functional teams to deliver a seamless customer experience, we encourage you to apply for this position at btwgroup.co/careers. The work location for this role is in person. Join our team as an Expert Support Specialist and make a meaningful impact by ensuring customer satisfaction and driving continuous improvement in our support operations.,

You are a dedicated and experienced Team Lead for the Document Review Services team at Epiq Global in Hyderabad, India. Your expertise in e-discovery, legal analysis, and project management will be crucial for overseeing document review projects, maintaining quality standards, and ensuring timely delivery aligned with client expectations. Your responsibilities include reviewing documents for relevancy, privilege, and other issues as directed by clients, conducting research on technical and industry-specific matters, drafting reports and findings, participating in QC reviews, creating complex searches, establishing review workflows based on client requirements, managing document review projects with teams ranging from 10-20 members, providing project status updates, escalating issues, and serving as the initial escalation point and SME for the project team. Key skills and competencies required for success in this role involve having a solid understanding of the document review and e-discovery/litigation industry, familiarity with litigation management software such as Relativity, Xerox, and/or DocuMatrix, industry-specific subject matter knowledge, proficiency in Microsoft Office tools, knowledge of the U.S. judicial system and legal procedures, excellent communication skills, strong analytical abilities, sound decision-making skills, commitment to maintaining quality standards, being a team player, displaying adaptability to changing needs and deadlines, demonstrating ethics and integrity, and the ability to work efficiently under pressure. Qualifications and experience necessary for this position include an LLB (three- or five-year program) or LLM (optional) from India or abroad, a minimum of 5+ years of document review experience, experience with contract management, hands-on experience with Relativity tools, at least 1+ years of experience managing a team as a Team Lead, and the flexibility to support U.S. business hours based on business requirements.,

You will be working as a Senior Specialist - Product Implementation at Bengaluru, handling the Implementation - ME responsibilities at Greytip. In this role, you will be responsible for onboarding customers by interacting with them, understanding their needs, configuring the application accordingly, conducting user training, and providing support for two months after implementation. Your key responsibilities will include acquiring and maintaining a comprehensive understanding of greytHR, building strong customer relationships, providing knowledge and training on product features, handling customer escalations, coordinating with internal teams, and ensuring successful project completion for continuous improvement in the implementation process. To excel in this role, you should have a bachelor's degree, excellent communication and presentation skills, and the ability to support all aspects of customer implementations. You will be required to define project implementation plans, prioritize and escalate issues when necessary, develop and maintain best practices, document procedures, and work with the development team to enhance product functionality. Working at Greytip will offer you an excellent opportunity to engage in high-impact work in a progressive learning environment with a great team and an energetic work atmosphere. You will receive a competitive salary, have the chance to work with global customers, and enjoy health and wellness benefits. Your primary job requirement will be gathering customer requirements effectively to ensure successful product implementation.,

The job involves making outbound and inbound calls to clients for Records Retrievals or facility. You will also be responsible for calling insurance carriers based on appointments received from clients and contacting insurance companies to obtain status updates. Flexibility to work in any voice-based process as per requirements is essential. Maintaining daily logs and achieving targets efficiently and accurately within client SLAs is a key part of the role. Collaborating effectively in a team environment to support shared goals is expected. Timely communication and issue escalation to seniors when necessary is crucial. This is a full-time position with benefits including food provision and Provident Fund. Fluency in English is required, while Hindi proficiency is preferred. The work location is in person.,

As a Customer Service Representative in our team, you will be responsible for conducting outbound calls to insurance companies to verify customer eligibility. Your tasks will include handling denial documentation and taking further necessary actions. You will also be making calls to insurance carriers based on client appointments. Your primary focus will be on completing assigned tasks and meeting targets with precision and efficiency according to client requirements. Collaboration is key in our team, and you will be expected to work cohesively with team members to achieve collective objectives. Maintaining daily logs of your activities is essential to track progress. Additionally, you will be involved in patient calling, provider outreach programs, and other related communication tasks. In case of any issues, timely escalation to seniors for resolution is crucial. This is a full-time, permanent position offering benefits such as health insurance and Provident Fund. The work schedule is during the day shift or morning shift, and there is a performance bonus incentive in place. Join us in this dynamic role where your communication skills and attention to detail will contribute to the smooth operations of our team.,

As a Technical Support Representative at our company, your primary responsibility will be to provide technical support and assistance to users through phone, email, or chat. You will be the first point of contact for users seeking technical help, and it will be your duty to troubleshoot, diagnose, and resolve their issues efficiently. In situations where the problems are complex and require deeper technical knowledge, you will escalate these issues to senior technical staff for further assistance. This ensures that all user concerns are addressed promptly and effectively. Additionally, you will be responsible for managing and resolving helpdesk tickets in a timely manner. This involves prioritizing tasks, tracking the status of each ticket, and ensuring that all issues are resolved to the satisfaction of the users. Documenting technical issues, resolutions, and procedures is also a crucial part of your role. By maintaining detailed records, you will contribute to our knowledge base and help improve the efficiency of our technical support processes. This is a permanent position with day shift timings. The ideal candidate should have at least 1 year of experience in roles such as reception, front desk, or helpdesk. The work location is in person. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply for this position and become a valuable member of our technical support team.,

We are looking for a Business Analyst to join our dynamic and collaborative Cybersecurity UAM team within our Technology division for a fixed term arrangement for 12 months. Our team supports the UAM transformation which gives staff the access they need to do their jobs from day one in the most seamless way possible whilst mitigating potential risks to Macquarie. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. In this role, you will collaborate with stakeholders from various areas to achieve organization-wide transformation objectives. You will play a vital role in steering the organization towards utilizing SailPoint IdentityIQ for automating access management processes for joiners, movers, and leavers. Additionally, you will work towards provisioning access in the most efficient manner and implementing mechanisms to enforce access governance across the entire technology stack thereby reducing the risk. What You Offer: - 4-9 years of experience, including 2-4 years in Cybersecurity IAM data processing and transformation. - Experience in Identity & Access Management is essential. - Ability to work with stakeholders across geographies and domains to drive outcomes. - Effective risk management, issue escalation, and operational robustness improvement. - Understanding of the Identity Governance lifecycle; beneficial experience with automation, scripting (VBA, Macros), and tools like SailPoint IIQ. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology: Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion: Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.,

You are a knowledgeable and customer-focused Support Executive who will be providing technical assistance and support to customers, with a primary focus on Tally accounting software. Your responsibilities will include diagnosing and resolving technical issues, assisting with product usage, and ensuring customer satisfaction. You will need to provide timely and accurate technical support via various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat. Your duties will also involve educating customers on product features, functionalities, and best practices to maximize their use of Tally software. You will be expected to offer training and guidance to customers on software navigation and utilization for their business needs. Furthermore, you will need to escalate complex issues to higher-level support if necessary and collaborate with the technical team to develop solutions for recurring issues. Maintaining detailed records of customer interactions, issues, and resolutions will be essential, along with updating knowledge base articles and support resources. Building and maintaining positive relationships with customers to ensure high satisfaction levels and retention will be a key aspect of your role. Continuous learning and development are encouraged to stay updated on the latest features and industry trends. Qualifications required for this role include a Bachelor's degree in Information Technology, Computer Science, or related field, as well as proven experience in Tally technical support or customer service. In-depth knowledge of Tally accounting software, excellent communication skills, and strong problem-solving abilities are also necessary. Proficiency in using CRM systems, good organizational skills, and the ability to work effectively both independently and as part of a team are important attributes. Joining this dynamic and supportive team offers competitive compensation, professional growth opportunities, comprehensive training, and resources to enhance your technical and customer service skills. This is a full-time position with a day shift schedule located in Delhi.,