Customer Service/Customer Support Internship

As an intern at MARS Cosmetics, your day-to-day responsibilities will include: - Handling inbound and outbound customer calls/emails/chats. - Resolving customer queries, issues, and complaints in a timely and professional manner. - Providing accurate, valid, and complete information using the right tools and resources. - Maintaining customer records and updating account information. - Following communication procedures, guidelines, and policies. - Escalating unresolved issues to the appropriate internal teams. - Striving to achieve individual and team performance targets. Key Skills & Requirements: - Excellent verbal and written communication skills in English or Local Language. - Strong problem-solving abilities and a customer-first mindset. - Basic computer knowledge and typing skills. - Patience and ability to handle stress and pressure. - Willingness to work in shifts, including weekends if required. Educational Qualification: - Minimum 10+2 or Graduate in any stream. What We Offer: - Friendly and supportive work environment. - On-the-job training provided. - Opportunities for growth and career advancement. - Attractive incentives and performance bonuses. (Note: No additional details about the company were provided in the job description.) As an intern at MARS Cosmetics, your day-to-day responsibilities will include: - Handling inbound and outbound customer calls/emails/chats. - Resolving customer queries, issues, and complaints in a timely and professional manner. - Providing accurate, valid, and complete information using the right tools and resources. - Maintaining customer records and updating account information. - Following communication procedures, guidelines, and policies. - Escalating unresolved issues to the appropriate internal teams. - Striving to achieve individual and team performance targets. Key Skills & Requirements: - Excellent verbal and written communication skills in English or Local Language. - Strong problem-solving abilities and a customer-first mindset. - Basic computer knowledge and typing skills. - Patience and ability to handle stress and pressure. - Willingness to work in shifts, including weekends if required. Educational Qualification: - Minimum 10+2 or Graduate in any stream. What We Offer: - Friendly and supportive work environment. - On-the-job training provided. - Opportunities for growth and career advancement. - Attractive incentives and performance bonuses. (Note: No additional details about the company were provided in the job description.)