17 Customerfirst Mindset Jobs

You are a passionate and driven Retail Store Manager sought to lead a premium watch retail store in Bengaluru. Your role requires an exceptional customer experience mindset, strong leadership skills, and a deep appreciation for luxury brands and timepieces. If you possess the drive to deliver results, a process-driven approach, and the ability to cultivate lasting customer relationships, we welcome you to join our team. Located in Bengaluru, India, this full-time position demands a minimum of 5+ years of experience in premium/luxury retail, with a preference for watches, fashion, jewelry, or lifestyle products. Proficiency in English, Hindi, and Kannada is required, with additional languages being a plus. Your responsibilities will revolve around providing a world-class shopping experience for high-net-worth customers. Understanding customer preferences, educating them about premium watch brands, and guiding them in making informed purchase decisions are crucial aspects of your role. You will be expected to go above and beyond to exceed customer expectations, ensuring high levels of satisfaction and loyalty. Handling VIP and repeat clientele to nurture long-term relationships will also be a key focus. Staying updated on the latest watch trends, luxury brands, and collections is essential. You will be responsible for educating your team on the heritage, craftsmanship, and uniqueness of each brand, conducting product demonstrations, and assisting customers in selecting the perfect timepiece. Operational excellence is paramount, encompassing smooth day-to-day store operations, visual merchandising, stock management, store upkeep, and adherence to company SOPs, sales processes, and compliance guidelines. As a leader, you will mentor and motivate the sales team to enhance performance and customer engagement. Conducting regular training sessions to improve product knowledge and sales techniques, fostering a culture of high performance, integrity, and accountability within the team, will be part of your responsibilities. Your key skills and competencies should include a passion for luxury and watches, a customer-first mindset, hunger for excellence, relationship-building abilities, process-oriented and compliant approach, excellent communication skills, strong leadership, and motivation skills, as well as multitasking and problem-solving capabilities. By joining us, you will have the opportunity to work with top global watch brands in a premium retail environment, competitive salary with performance incentives, growth prospects in luxury retail, and the chance to be part of a prestigious brand and high-performing team. If you are enthusiastic about luxury, customer service, and sales excellence, we encourage you to apply today! The expected start date is 20/03/2025, and the ability to commute or relocate to Sarjapura, Bengaluru, Karnataka, is preferred. A bachelor's degree is preferred, along with a minimum of 5 years of experience in lifestyle retail. Fluency in English is required for this role. This is a day shift position.,

You will be joining our team as an IT Support Engineer, where you will be responsible for providing remote and on-premise technical support across Windows and Linux environments. Your role will involve troubleshooting technical issues, managing email systems and domain configurations, performing laptop hardware repairs and diagnostics, and handling employee onboarding/offboarding from an IT assets perspective. Additionally, you will be responsible for managing basic network infrastructure, coordinating with multiple departments to resolve IT tickets, and using JIRA for ticket tracking and issue resolution. To excel in this role, you should have at least 3-5 years of experience in a similar IT support position, proficiency in Windows and Linux OS environments, knowledge of email systems and domain management, familiarity with basic networking concepts, and experience with ticketing systems like JIRA. Strong communication skills, a customer-first mindset, and the ability to manage time efficiently in a dynamic environment are essential for success in this role. It would be beneficial if you have exposure to scripting or automation tools. In return for your contributions, we offer a competitive salary and benefits, a hybrid working environment, a focus on employee wellbeing and work-life balance, and opportunities for skill development and career growth within our fast-growing global company.,

As a Sales Team Member at our company, you will play a crucial role in our dynamic sales department by generating leads, establishing customer relationships, and achieving sales targets. Your success in this position will be driven by your exceptional communication skills, customer-centric approach, and ability to close deals effectively. Your responsibilities will include engaging with potential and existing customers to understand their needs, recommending suitable products or services, and surpassing individual and team sales goals. It will be essential to stay updated on our company's offerings, nurture strong customer relationships, collaborate with team members and other departments for customer satisfaction, track sales performance using CRM tools, and provide valuable feedback to management. To excel in this role, you should possess at least a high school diploma or equivalent, with a degree in Business, Marketing, or a related field being advantageous. Previous experience in sales or customer service is preferred, along with outstanding interpersonal and communication skills, strong organizational abilities, and proficiency in Microsoft Office and CRM software such as Salesforce. Being goal-oriented and having a proven track record of meeting or surpassing targets will be key to your success. Preferred qualifications include industry-specific sales experience, bilingual or multilingual capabilities, and a passion for delivering exceptional customer service. In return for your contributions, we offer a competitive base salary with commission, health, dental, and vision insurance, paid time off, retirement plan options, opportunities for professional growth, and a performance bonus as part of the compensation package. The nature of this role may involve occasional travel or extended hours to cater to customer needs or attend events, with the possibility of a hybrid or fully in-office setup based on location and performance. This full-time, permanent position with opportunities for fresher candidates is structured for a day shift at our in-person work location. If you are interested in joining our team and making a significant impact in the field of sales, please feel free to contact us at +91 8968881110 for further discussions.,

As a Customer Support Executive in Indore, you will be responsible for responding promptly to customer inquiries through various channels such as phone, email, chat, or social platforms. Your primary goal will be to efficiently resolve customer complaints with empathy while maintaining a high level of professionalism and ensuring customer satisfaction at all times. It will be essential for you to document customer interactions accurately and escalate issues when necessary. Collaborating with internal teams to ensure smooth issue resolution will also be a key part of your role. To excel in this position, you must possess strong verbal and written communication skills in languages such as English and Hindi. A customer-first mindset coupled with a problem-solving attitude will be crucial in delivering exceptional service. You should have the ability to multitask, prioritize effectively, and manage your time efficiently. Basic computer knowledge and familiarity with CRM tools are required, while previous experience in a customer service or support role would be advantageous. This is a full-time, permanent position suitable for fresher candidates. The working schedule involves day shifts with the work location being in person. Join our team as a Customer Support Executive and be a part of providing outstanding service to our customers.,

You will be joining our team as a Customer Support Executive, where you will play a crucial role as the primary point of contact for our customers. Your dedication, attention to detail, and customer-centric approach will be key in ensuring a positive experience for our valued customers. Your responsibilities will include responding to customer inquiries through various channels promptly and professionally, resolving issues effectively, and maintaining a high level of service quality. Your key responsibilities will involve interacting with customers via phone, email, chat, social media, or in-person to address their queries and concerns. You will handle complaints with empathy, provide suitable solutions, and follow up to ensure customer satisfaction. Additionally, you will be responsible for identifying and resolving customer issues efficiently, collaborating with internal teams when necessary. It will be essential for you to have a deep understanding of our products, services, and policies to assist customers effectively. Keeping accurate customer records for reference and analysis purposes will also be part of your role. Gathering customer feedback and sharing valuable insights to enhance our processes and improve the overall customer experience will be encouraged. In this role, you will be expected to meet or exceed productivity, quality, and time management goals while maintaining a professional demeanor at all times. Demonstrating a sense of urgency in resolving customer issues promptly and effectively will be crucial. Your dedication and commitment to achieving these goals will be instrumental in your success as a Customer Support Executive. The salary for this position is up to 18k per month.,

You are a proactive Customer Success Specialist / Renewal Specialist responsible for driving customer retention and ensuring seamless renewals at Sumo Logic, Inc. In this role, you will manage renewal cycles, engage with customers to understand their needs, and identify expansion opportunities. Collaborating cross-functionally is crucial to address challenges, optimize account health, and enhance customer satisfaction. Your strong communication skills, customer-first mindset, and experience in SaaS or subscription-based businesses are key assets for success in this role. You will be involved in monitoring customer contract renewal dates, proactively reaching out to clients nearing expiration, conducting renewal discussions to address concerns, and preparing renewal quotes while negotiating terms for mutually beneficial agreements. Identifying at-risk renewals and developing targeted strategies to retain customers is essential. Additionally, working independently and in night shifts is required to meet business needs. Building strong relationships with key customer stakeholders is a priority, along with regular check-ins to assess satisfaction and product/service usage. Proactively identifying potential issues and promptly addressing them will contribute to customer success. The ideal candidate should possess a BE/BTech or BCS degree (or equivalent experience) along with 5-8 years of experience in the SaaS industry, specifically 3-5 years in a Customer Success Specialist or renewals role. A proven track record in customer success or account management, familiarity with CRM systems, and the willingness to work in US Shift from 6 PM IST to 3 AM IST are required qualifications. Desirable skills include excellent communication skills, a strong commitment to exceptional customer service, proficiency in analyzing customer data to identify trends and opportunities, and familiarity with CRM systems such as Salesforce, Clari, Zuora, and Gainsight. Sumo Logic, Inc. empowers businesses through its Sumo Logic SaaS Analytics Log Platform, enabling customers to deliver a reliable and secure cloud. The Log Platform helps ensure application reliability, security against modern threats, and insights into cloud infrastructures. Employees are expected to comply with federal privacy laws, regulations, and organizational data protection policies. For more information, visit www.sumologic.com.,

You are an enthusiastic and customer-oriented Sales Executive who will join our retail team at Specsmakers. Your main responsibilities will include greeting and engaging customers in a friendly manner, understanding their needs to assist in selecting the right eyewear, explaining product features and pricing, maintaining store cleanliness and product display, achieving sales targets, handling billing and customer data entry, managing stock and inventory, providing after-sales support, and upholding brand standards. To excel in this role, you should possess good communication skills in English and the local language, a customer-first mindset with a positive attitude, and the willingness to work in shifts, weekends, and holidays. Basic computer skills, including knowledge of MS Office and billing software, are also required. In return, we offer a competitive salary with performance incentives, training and development opportunities, a clear career progression path, employee discounts on eyewear, and a dynamic work environment within a growing brand. If you are ready to be the face of the brand, ensuring a great in-store experience for customers while achieving sales targets, then this Full-time Sales Executive position with a day shift schedule and performance bonus awaits you at Specsmakers. Apply now and be part of our team!,

Job Description: As a Customer Sales Associate at Specsmakers, you will play a crucial role in providing exceptional customer service and driving sales in our retail store. Your primary responsibility will be to interact with customers, assist them in selecting the right eyewear products, and ensure they have a positive in-store experience. By effectively communicating product features, pricing, and offers, you will contribute to achieving sales targets and enhancing customer satisfaction. Key Responsibilities: - Warmly greet and engage customers with a professional demeanor to create a welcoming environment - Listen to and understand customer requirements to recommend suitable eyewear products - Clearly explain the features, benefits, and pricing of products, as well as any ongoing promotions - Maintain the cleanliness of the store and ensure attractive product displays to enhance customer experience - Meet daily and monthly sales targets and contribute to store Key Performance Indicators (KPIs) - Use Point of Sale (POS) systems for billing and accurately enter customer data - Support stock management by assisting with inventory checks and restocking products - Provide post-sales assistance to customers and promptly address any concerns or issues - Adhere to company procedures and uphold brand standards to deliver a consistent customer experience Requirements: - Minimum qualification: Any Undergraduate degree or 12th grade - Proficient communication skills in English and the local language - Customer-centric approach with a positive outlook - Flexibility to work in shifts, weekends, and holidays based on the store's operating hours - Basic computer proficiency, including knowledge of MS Office and billing software What We Offer: - Competitive salary with performance-based incentives - Opportunities for training and career development - Clear progression path within the organization - Employee discounts on eyewear products - Vibrant work environment within a growing brand This is a Full-time position with a daytime schedule and performance bonuses. Proficiency in English and Hindi is preferred, and the work location is in-person at our retail store.,

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations. The healthcare landscape in India is undergoing significant changes, with healthcare costs inflating at three times the rate of general inflation. Given this scenario, a majority of Indians find it challenging to afford health insurance independently, which is why as many as 600 million Indians may have to rely on employer-sponsored insurance. Plum has set a goal to provide the highest quality insurance and healthcare services to 10 million lives by FY2030, emphasizing partnerships with caring companies. The company is supported by investors like Tiger Global and Peak XV Partners. What You'll Do: As a part of Plum, you will be responsible for building and managing a pipeline of potential clients sourced from both internal and external channels. Conducting pitch meetings to introduce Plums products to clients will be a key aspect of your role. You will navigate a complex sales cycle for a technical product, ensuring high levels of engagement with clients throughout the sales process. Proactively maintaining responsiveness with prospects and supporting the Business insurance team on placements will also be part of your duties. Additionally, you will be preparing RFQs and QCRs, and following up with insurers for quotes and term improvements. What Makes You a Great Fit: To excel in this role, 0 to 2 years of experience in a related field is preferred. Strong communication skills are essential, and a willingness to learn is valued over perfection. Being motivated, ambitious, and driven is key, as Plum appreciates self-starters who challenge boundaries. Your ability to adapt and work across different industry sectors seamlessly is highly regarded. While startup experience is a bonus, a proactive attitude and customer-centric approach are crucial factors for success in this role. Why Join Us Join Plum to fast-track your career with hands-on learning and mentorship opportunities. Gain exposure to multiple industries, enhancing your skills as a well-rounded sales professional. Enjoy competitive compensation packages including performance-based incentives, reflecting your success and efforts. Work within a dynamic and energetic team that prioritizes your growth at every stage. Immerse yourself in a high-growth environment that offers limitless opportunities for career advancement.,

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven leadership skills, a customer-first mindset, and familiarity with support tools like Salesforce, Freshworks, etc., are also essential for success in this position. This position is based in Pune, and the role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities. If you are ready to lead with purpose and elevate support to a strategic advantage, we are excited to hear from you. Join us in creating exceptional customer experiences and driving the success of our SaaS company.,

As a Support Specialist, your primary responsibility will be to respond promptly and professionally to support queries from merchants via email, live chat, or other support channels. You will be required to have a deep understanding of the app features, usage, and troubleshooting steps in order to effectively assist merchants with their inquiries. Collaborating with the development team to escalate technical issues and ensure timely resolutions is also a key aspect of your role. In addition, you will be responsible for maintaining and updating support documentation and FAQs, providing feedback to the product team based on user insights and recurring issues, and assisting in the onboarding process of new merchants by providing guidance and product walkthroughs when necessary. Your friendly and solution-oriented approach will be paramount in ensuring high levels of customer satisfaction. To excel in this role, you must possess excellent written and verbal communication skills in English, strong interpersonal skills, and a customer-first mindset. Being comfortable working with global customers across different time zones is essential, as well as the ability to quickly grasp technical concepts and explain them in simple terms. Any familiarity with eCommerce concepts and experience or knowledge about Shopify would be advantageous. This is a full-time position with the benefit of a flexible schedule. The work location is in person.,

You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. The ideal candidate should possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, have a customer-first mindset, and demonstrate a confident and proactive approach. Familiarity with CRM or SaaS products is a plus but not mandatory. Freshers with excellent communication and language skills are encouraged to apply for this position aligned with US shift timings.,

As a Senior Executive or Assistant Manager in OEM Sales and Sales Planning at Rotomotive Powerdrives India Ltd, your primary responsibility will involve supporting the OEM sales and planning function. You will be responsible for managing customer orders, coordinating with internal teams, and ensuring timely and accurate order fulfillment. Your role will be crucial in maintaining strong relationships with OEM clients and supporting the execution of sales plans. Your key responsibilities will include processing and tracking OEM customer orders, working closely with production and logistics teams to ensure timely delivery, assisting in preparing sales forecasts and demand plans, acting as the main point of contact for OEM clients, tracking inventory levels, maintaining sales and planning reports, collaborating with various teams to align customer requirements with operational capabilities, and proactively resolving any delays, discrepancies, or customer concerns. To excel in this role, you should have experience in OEM customer handling, order processing, or sales coordination. Familiarity with ERP systems like SAP and CRM tools such as Salesforce is preferred. Strong communication and interpersonal skills, good analytical abilities, proficiency in Excel and reporting, the capacity to multitask and manage priorities in a fast-paced environment, attention to detail, and a customer-centric approach are also essential for success in this position.,

As an Account Executive at Pump, you will play a crucial role in the company's growth by taking ownership of the entire sales cycle. This involves tasks such as sourcing and qualifying leads, closing deals, and establishing long-term client relationships. Your collaboration with the CEO, product team, and other early sales team members will be instrumental in shaping the company's go-to-market strategy and sales culture. This position offers a career-defining opportunity for a resourceful and high-performing individual who is eager to contribute to the growth of a YC-backed startup that is addressing a significant market worth over $500 billion. Your responsibilities will include managing the full sales process, from outbound prospecting to contract closure. You will work closely with the CEO to develop pipeline strategies and execute them effectively. Engaging with both inbound and outbound leads, you will identify pain points and effectively communicate the unique value proposition offered by Pump. Building and nurturing strong relationships with decision-makers and technical stakeholders will be a key aspect of your role. Collaboration with the product team to tailor solutions according to client needs and provide feedback will be vital. It is essential to consistently meet and exceed revenue goals on a monthly, quarterly, and annual basis. Acting as an internal advocate for customer success and retention, you will maintain accurate pipeline activity using tools like HubSpot. To be successful in this role, you should ideally have a minimum of 2-5 years of experience in B2B SaaS or cloud infrastructure sales. A proven track record of closing deals and a solid understanding of the sales cycle are necessary. Excellent communication and presentation skills, along with the ability to engage technical buyers, will be beneficial. Familiarity with CRM software like HubSpot or Salesforce is preferred. Your self-motivation, adaptability to a fast-paced startup environment, and ability to collaborate across functions will be critical. A customer-centric mindset, strong relationship-building skills, and a bachelor's degree in Business, Marketing, or a related field (preferred, but not required with strong experience) are desirable qualifications. In return for your contributions, Pump offers a competitive salary within the local market standards, performance-based bonuses, equity options, comprehensive healthcare coverage, generous vacation and sick leave policies, quarterly team retreats, and flexible work arrangements, including hybrid/remote options where applicable. Compensation for this position ranges from 2,000,000 INR to 3,000,000 INR.,

About Plum Plum is an employee insurance and health benefits platform that is dedicated to simplifying and making health insurance more accessible and inclusive for modern organizations. With a focus on providing high-quality insurance and healthcare, Plum aims to address the increasing healthcare costs in India, where inflation in healthcare expenses is three times higher than general inflation. Due to this, a significant portion of the population in India is unable to afford health insurance individually, leading to a reliance on employer-sponsored insurance. Plum's vision is to reach 10 million lives by FY2030 by partnering with companies that prioritize the well-being of their employees. The company is supported by investments from Tiger Global and Peak XV Partners. What You'll Do: As a member of Plum's team, your responsibilities will include: - Building and managing a pipeline of potential clients from both internal and external sources. - Conducting pitch meetings to present Plum's products to clients. - Navigating a complex sales cycle for a technical product. - Maintaining strong engagement with clients throughout the sales process. - Ensuring prompt and effective communication with prospects during the sales process. - Providing support to the Business insurance team in placements. - Preparation of RFQs and QCRs. - Following up with insurers for quotes and term improvements. What Makes You a Great Fit: To excel in this role, you should possess: - 3 to 5 years of relevant experience. - Strong communication skills with a willingness to learn and improve. - Motivation, ambition, and drive to succeed. - Adaptability and industry-agnostic approach to navigate various sectors. - Prior startup experience is advantageous, but a proactive attitude is key. - A customer-centric mindset, understanding that satisfied clients are crucial for business success. Why Join Us By joining Plum, you can expect: - Accelerated career growth with hands-on learning and mentorship. - Exposure to diverse industries to enhance your sales skills. - Competitive salary with performance-based incentives, where your success is directly rewarded. - Collaborative and supportive team environment fostering your development. - Opportunity to work in a high-growth setting with limitless possibilities for advancement.,

As a Product Specialist at our company, your primary responsibility will be to conduct product demos and onboarding sessions for Spanish-speaking clients during the US shift timings. Your fluency in both Spanish and English will enable you to effectively engage with international clients and prospects. You will play a crucial role in assisting the sales team by providing support during trials and technical discussions. Additionally, you will be responsible for resolving customer queries, explaining product features, maintaining CRM hygiene, and ensuring regular follow-ups to enhance customer satisfaction. Collaboration is key in this role, as you will work closely with internal teams to coordinate support activities and streamline processes. The ideal candidate for this position will possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, and have a customer-first mindset. A confident and proactive approach to problem-solving is essential, along with a familiarity with CRM or SaaS products (although not mandatory). We welcome applications from freshers who have excellent communication and language skills, as we believe in nurturing talent and providing opportunities for growth in our dynamic team.,

The Site Supervisor role involves providing top-notch installation, startup, commissioning, test, and inspection services leadership for prominent customers in the Vertiv Switchgear and Busbar business. As the primary Vertiv Services representative for large projects, you will oversee activities from factory testing to project completion, ensuring excellent rapport with customers, colleagues, and stakeholders. Your responsibilities include representing Switchgear and Busbar Services at customer and contractor meetings, utilizing Project Management tools effectively to achieve quality, financial, and schedule targets, coordinating installation, start-up, commissioning, and inspection activities, managing manpower needs, and ensuring completion of all documentation for the job. In the technical aspect, you will provide on-the-job training, conduct field customer training, communicate with Technical Support on equipment issues, and stay updated on safety guidelines and field-related notices. Safety is a top priority, and you must operate in a safe manner, wear appropriate PPE, report any work-related accidents, and identify and address potentially unsafe conditions on-site. You are also responsible for project administration, customer satisfaction, performance standards, and maintaining strong communication with both internal and external customers. To qualify for this role, you should hold a degree from a University of Technology and have at least six years of relevant work experience. Construction management experience, knowledge of electrical and mechanical contracting, engineering processes, and power distribution are desirable. Strong analytical, problem-solving, communication, organizational, and management skills are essential, along with the ability to handle stressful situations and provide technical assistance efficiently. Physical and environmental demands of the role include frequent standing, kneeling, bending, climbing, driving, exposure to extreme temperatures, noise levels, and working around moving machinery. Travel requirements include 40% travel in the Eastern Europe Region and 30% travel in the EMEA Region. As a Site Supervisor, you will play a crucial role in ensuring the successful execution of projects, adhering to safety protocols, maintaining high performance standards, and delivering exceptional service to customers throughout the project lifecycle.,