37 Customerfirst Mindset Jobs

Job Description: Rupeeq is currently hiring for the Personal Loan & Overdraft process and is seeking passionate professionals to join their growing team. The open positions available are: - Assistant Relationship Officer (ARO) - Team Leader (TL) The location for these positions is Noida Sector 4 (A-64), and the process involved is related to Personal Loan & Overdraft. If you possess strong communication skills, a customer-first mindset, and a drive to grow in the financial services sector, Rupeeq would love to connect with you! Interested candidates can share their resume at Utkarsha.dubey@rupeeq.in or contact at 6396042663.,

As a Chat Support Executive working in Noida office with a 24/7 rotational shift, your role involves handling customer queries through live chat, email, or messaging platforms promptly and professionally. You will be responsible for providing accurate information on products, services, and policies, troubleshooting customer issues for first-contact resolution, and maintaining a polite and empathetic tone throughout interactions. Additionally, you will record customer interactions, update CRM tools, and escalate complex issues to the appropriate department when necessary. Meeting performance metrics such as response time, resolution time, and customer satisfaction is crucial. Key Responsibili...

As a Travel Sales Consultant at our company, your role will involve understanding client's travel goals, budgets, and preferences through consultations. You will be responsible for designing and booking tailored travel itineraries, including flights, hotels, tours, and transport. Providing expert advice on destinations, travel documentations, insurance, and safety protocols will also be a key part of your responsibilities. It is essential to maintain accurate and detailed client records using travel software and CRM tool. Key Responsibilities: - Understanding client's travel goals, budgets, and preferences through consultations. - Designing and booking tailored travel itineraries including f...

As a dedicated hospitality professional at Inde Hotel, Jaipur, you will be part of an expanding team that values a customer-first mindset, excellence in service delivery, and encourages growth within a vibrant hospitality environment. If you are passionate about delivering exceptional experiences and seeking opportunities to advance your career, we invite you to apply for the following positions: - Front Office Executive/ Associates - F&B Service Executive/ Associates - Housekeeping Executive/ Associates - Kitchen Team Members Qualifications Required: - Customer-first mindset - Strong dedication to delivering excellence - Previous experience in a similar role is preferred To apply for any of...

As an Intern at MARS Cosmetics, your role will involve handling various customer communication channels such as calls, emails, and chats. You will be responsible for resolving customer queries, issues, and complaints efficiently and professionally. Utilizing the appropriate tools and resources, you must provide accurate and complete information to customers. Additionally, maintaining customer records, updating account information, and following communication procedures are essential aspects of your responsibilities. In cases where issues remain unresolved, you will be expected to escalate them to the relevant internal teams. Achieving individual and team performance targets will be a key foc...

As a Content Engineer at Meltwater, you will be responsible for maintaining the company's content crawling solutions. Your role will involve collaborating with various teams to ensure customer satisfaction, improving content quality, and expanding content coverage. You will work with internal tooling to update crawler configurations and contribute to the development of in-house tooling. Your role will require a strong understanding of HTML, CSS, HTTP, and web scraping techniques. Additionally, you will need to possess excellent communication skills, analytical abilities, and a customer-first mindset to excel in this dynamic and fast-paced environment. **Key Responsibilities:** - Mastering in...

As a valued member of Hunar.AI, your role will involve revolutionizing frontline hiring through AI-powered workflows. Your responsibilities will include collaborating with prospects, conducting product demos, drafting proposals, supporting customer onboarding, monitoring product usage, and building strong client relationships. Key Responsibilities: - Collaborate with prospects to understand their requirements and design customized solutions. - Conduct engaging product demos, proofs-of-concept, and interactive workshops. - Prepare proposals, solutions, and statements of work. - Assist in onboarding new customers and provide training sessions. - Monitor product usage, troubleshoot any issues, ...

As a Product Operations Manager at American Express, you play a crucial role in ensuring the efficiency and scalability of product teams through streamlined processes and effective communication. You have the opportunity to make a significant impact by optimizing business processes, tracking product health, and driving productivity gains within the Product Development team. Your focus on operational excellence and strategic planning will contribute to the overall success of the organization. **Key Responsibilities:** - Streamlining core foundational processes such as Product Design & Development, E2E Testing, Release Management, and more - Finding breakdowns in operational processes and opti...

Role Overview: As a Customer Experience Associate, you will play a crucial role in delivering exceptional customer experiences by managing inquiries, providing top-notch support, collaborating with internal teams, and proactively resolving customer concerns. Your proactive attitude, strong problem-solving abilities, and excellent communication skills will be essential in maintaining customer satisfaction and ensuring a seamless experience. Additionally, you will continuously learn and adapt in a fast-paced, customer-centric environment. Key Responsibilities: - Manage customer inquiries and provide support across multiple channels - Collaborate with internal teams to enhance customer satisfac...

Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with comp...

As a LeanIX Administrator at MKS, your role is crucial in managing and optimizing the LeanIX platform to ensure effective utilization across the organization. Reporting to the Global Head of Enterprise Architecture, you will be responsible for various key activities: - Serve as the primary LeanIX administrator and oversee day-to-day administration and configuration of the platform. - Support Enterprise Architecture initiatives by customizing dashboards, factsheets, and creating integrations using out-of-the-box integrations and GraphQL development. - Monitor and maintain data quality, gather, cleanse, upload, and maintain factsheet data in the EA repository LeanIX. - Create and manage user a...

As a Senior Operations Manager at our company in Raipur, you will play a crucial role in leading and managing day-to-day operations in call centre/BPO processes, ensuring operational excellence, and driving business outcomes. Your responsibilities will include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and inter...

As a Customer Success Representative at our company, you will be a strong individual contributor who will play a crucial role in building a career in Product Management. You will have the opportunity to work closely with customers and product teams, gaining valuable insights into how products are developed, enhanced, and delivered. If you are motivated, curious, and eager to learn, this role is perfect for you! **Key Responsibilities:** - Be the initial point of contact for customers through chat, email, and phone. - Handle product queries with patience, empathy, and accuracy. - Document and escalate technical issues to the product/tech team as necessary. - Collaborate with cross-functional ...

As a motivated and detail-oriented individual seeking to join a dynamic healthcare team as a Call Center Executive, your role will involve handling large volumes of inbound and outbound calls with efficiency and professionalism. You will be responsible for understanding client requirements, providing timely responses, and ensuring a positive client experience by maintaining a courteous and helpful attitude. Key responsibilities include: - Routing calls to relevant departments and escalating issues when needed - Documenting call details as per standard operating procedures - Following up when necessary and monitoring/responding to emails in a timely manner - Coordinating and communicating eff...

Role Overview: You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. Key Responsibilities: - Conduct product demos and onboarding sessions for Spanish-speaking clients. - Assist the sales team during trials and technical discussions. - Resolve customer queries and explain product features. - Ensure CRM hygiene and conduct regular follow-ups. - Collaborate closely with internal teams to coordi...

As a Product Specialist at the company, your primary role will involve conducting product demos and onboarding sessions for Spanish-speaking clients during US shift timings. Your fluency in both Spanish and English will be vital in effectively engaging with international clients and prospects. Key Responsibilities: - Conduct product demos and onboarding sessions for Spanish-speaking clients - Support the sales team during trials and technical discussions - Resolve customer queries and explain product features - Maintain CRM hygiene and ensure regular follow-ups to enhance customer satisfaction Qualifications Required: - Strong communication skills in Spanish and English - Tech-savvy with qui...

As a Technical Support Engineer specializing in K2 Management and business process automation, your role at GlobalLogic will involve the following responsibilities: Role Overview: - Utilize your 3+ years of experience to design, build, and deploy business process automation solutions - Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claims-based Authentication - Integrate K2 workflows with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms - Monitor and optimize workflow performance, troubleshoot runtime and deployment issues - Apply Fix Packs and Service Updates to maintain and upgrade K2 en...

As an Account Executive at Pump, you'll play a key role in the company's growth by owning the full sales cycle. You will be responsible for sourcing and qualifying leads, closing deals, and building long-term client relationships. Working closely with the CEO, product team, and early sales hires, you will have the opportunity to shape the go-to-market strategy and sales culture from the ground up. - Manage the full sales process including outbound prospecting, discovery, demos, proposals, and contract closure - Collaborate daily with the CEO to shape pipeline strategy and execution - Engage with inbound and outbound leads to identify pain points and communicate Pump's value proposition - Bui...

Role Overview: As a Publisher Partnership Manager, your main responsibility will be to build and grow deep, strategic partnerships with media owners in the Global Market. You will be expected to strengthen relationships with key supply stakeholders to unlock revenue opportunities across multiple facets of the supply partners" business. Additionally, you will handle day-to-day queries and concerns through continuous relationship management and account growth, aiming to maximize publisher success and revenue through training and support. Key Responsibilities: - Build and grow deep, strategic partnerships with media owners in the Global Market - Strengthen relationships with key supply stakehol...

As the accountable individual for Analytics Customer Support, you will lead a customer-facing team of managers and subject matter experts in analytics workflows and technology. Your ideal profile includes extensive experience in people leadership, as well as knowledge in fixed income instruments, analytics, models, benchmarking, and customer workflows. The successful candidate will possess qualities such as drive, adaptability, confidence, and a proven ability to thrive in a transformative environment where change is constant. Your primary objectives in this role will be to develop strategies that enhance team productivity, collaboration, and efficiency while maintaining high morale and job ...

You are a passionate and driven Retail Store Manager sought to lead a premium watch retail store in Bengaluru. Your role requires an exceptional customer experience mindset, strong leadership skills, and a deep appreciation for luxury brands and timepieces. If you possess the drive to deliver results, a process-driven approach, and the ability to cultivate lasting customer relationships, we welcome you to join our team. Located in Bengaluru, India, this full-time position demands a minimum of 5+ years of experience in premium/luxury retail, with a preference for watches, fashion, jewelry, or lifestyle products. Proficiency in English, Hindi, and Kannada is required, with additional languages...

You will be joining our team as an IT Support Engineer, where you will be responsible for providing remote and on-premise technical support across Windows and Linux environments. Your role will involve troubleshooting technical issues, managing email systems and domain configurations, performing laptop hardware repairs and diagnostics, and handling employee onboarding/offboarding from an IT assets perspective. Additionally, you will be responsible for managing basic network infrastructure, coordinating with multiple departments to resolve IT tickets, and using JIRA for ticket tracking and issue resolution. To excel in this role, you should have at least 3-5 years of experience in a similar I...

As a Sales Team Member at our company, you will play a crucial role in our dynamic sales department by generating leads, establishing customer relationships, and achieving sales targets. Your success in this position will be driven by your exceptional communication skills, customer-centric approach, and ability to close deals effectively. Your responsibilities will include engaging with potential and existing customers to understand their needs, recommending suitable products or services, and surpassing individual and team sales goals. It will be essential to stay updated on our company's offerings, nurture strong customer relationships, collaborate with team members and other departments fo...

As a Customer Support Executive in Indore, you will be responsible for responding promptly to customer inquiries through various channels such as phone, email, chat, or social platforms. Your primary goal will be to efficiently resolve customer complaints with empathy while maintaining a high level of professionalism and ensuring customer satisfaction at all times. It will be essential for you to document customer interactions accurately and escalate issues when necessary. Collaborating with internal teams to ensure smooth issue resolution will also be a key part of your role. To excel in this position, you must possess strong verbal and written communication skills in languages such as Engl...

You will be joining our team as a Customer Support Executive, where you will play a crucial role as the primary point of contact for our customers. Your dedication, attention to detail, and customer-centric approach will be key in ensuring a positive experience for our valued customers. Your responsibilities will include responding to customer inquiries through various channels promptly and professionally, resolving issues effectively, and maintaining a high level of service quality. Your key responsibilities will involve interacting with customers via phone, email, chat, social media, or in-person to address their queries and concerns. You will handle complaints with empathy, provide suitab...