Company Description Svatantra Micro Housing Finance Corporation Limited (SMHFC) is a systemically important NBFC-HFC, focused on catering to EWS/ LIG customers in the informal economy for their housing needs. With a team of 600+ employees, SMHFC serves over 35,000 customers across 9 states with a loan book exceeding INR 1200 cr. The company adopts a unique credit underwriting methodology to provide loans to customers for their first formal homes, with a focus on affordable housing and beneficiary led construction. Role Description This is a full-time Relationship Officer role located in Vijayawada. The Relationship Officer will be responsible for managing business relationships, financial transactions, communication with customers, providing exceptional customer service, and driving sales initiatives. Qualifications Business Relationship Management and Customer Service skills Finance skills Communication skills Sales skills Experience in the financial services or housing finance industry Strong interpersonal skills and ability to build relationships Bachelor's degree in Business Administration, Finance, or related field Show more Show less
Key Responsibilities Engage with customers through chat platforms in a professional and courteous manner Respond promptly to customer inquiries, providing accurate and relevant information Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions Utilize pre-established scripts and guidelines to handle common inquiries and scenarios Ensure accurate and timely documentation of customer interactions and resolutions Collaborate with cross-functional teams to escalate and resolve complex customer issues Stay updated on company products, services, and promotions to provide informed assistance Meet performance metrics, including response time, issue resolution, and customer satisfaction Continuously enhance product knowledge and customer service skills through ongoing training Demonstrate excellent computer skills with good typing speed and ability to toggle between windows Respond promptly to customer inquiries, providing accurate and relevant information Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions Utilize pre-established scripts and guidelines to handle common inquiries and scenarios About Company: SvatantraMHFC is a micro-housing finance corporation that provides affordable housing finance to the low-income section with minimal paperwork.
You will visit the Customers Workplace / Residence / both to validate key information collected by LO. You will be responsible for completing missing information in StoryBoard provided by the sales executive. It will be your duty to appraise loans from a Credit, Legal and Technical perspective and recommend them to the Credit Committee. You must identify any trends/patterns in appraisal and warn Zonal Credit Team accordingly. In terms of Communication & Relationship, you are expected to maintain and develop relationships with various stakeholders including Loan Officer, Zonal Credit Manager, Customers, Disbursement Officers, Hub Manager, and Collection Officers. The ideal candidate for this position should have 2-3 years of relevant experience. A background in Graduation or Post Graduation in Commerce/MSW is required. Key skills and abilities for this role include good communication/PR skills, strong listening skills, confidence, multitasking ability, and a strong team-working ability. This position is located in Ahmedabad.,
You will be responsible for scouting housing projects suitable for SMHFC. This includes extracting detailed information about developers and projects, and advising the project legal team accordingly. You will liaise with developers to obtain project-related documents for the legal team and assist in resolving any queries that may arise. Your role will also involve contributing to all technical aspects such as preparing layout plans, securing construction permissions, obtaining FIR (first inquiry report), conducting title search reports, and compiling all project documents. Additionally, you will be required to conduct technical checks at project sites, monitor construction progress on a monthly basis, and coordinate with the legal team and head office for necessary formalities and queries. As you will be closely involved in the projects, you should be able to identify any potential risks or issues and effectively communicate them to management while working towards necessary solutions. Acting as a mediator between the organization and builders will also be part of your responsibilities. The ideal candidate for this position should have 2-4 years of experience in a similar role. A Diploma in Civil Engineering or a Bachelor's in Civil Engineering is the preferred educational background. Strong communication skills are essential, along with the ability to effectively interact with builders. Being independent, proactive, and self-motivated are key attributes that will contribute to your success in this role. This position is based in Kolkata.,
As a Housing Projects Scout at SMHFC, your primary responsibility will be to scout and identify housing projects suitable for the organization. You will be required to meticulously extract detailed information about developers and projects, and provide valuable insights to the project legal team. Your role will involve liaising with developers, obtaining project-related documents, and assisting in resolving any queries that may arise. Additionally, you will contribute to various technical aspects of the projects, including preparing layout plans, acquiring construction permissions, generating FIR (First Inquiry Report), conducting title search reports, and compiling all necessary project documents. Regular technical checks at project sites, monthly construction work monitoring, and coordination with the legal team and headquarters for formalities and queries will also be part of your duties. Given your close involvement in the projects, it will be crucial for you to identify any potential risks or issues and effectively communicate them to the management. You will be expected to proactively work towards finding necessary solutions. Acting as a mediator between the organization and builders will also be a key aspect of your role. The ideal candidate for this position should have 2-4 years of relevant experience in the field. A Diploma or Bachelor's degree in Civil Engineering is required for this role. Strong communication skills, the ability to interact effectively with builders, and traits such as independence, proactiveness, and self-motivation are essential for success in this position. This position is based in Ahmedabad.,
Company Description Svatantra Micro Housing Finance Corporation Limited (SMHFC), established in 2010 and acquired by Ms. Ananya Birla in 2018, is a leading NBFC-HFC with a focus on EWS/LIG customers in the informal economy. SMHFC serves over 35,000 customers across 9 states with a team of 600+ employees and a loan book exceeding INR 1200 crore. The company's unique branchless model leverages technology to provide housing loans, construction, renovation, and Loan against property to self-employed individuals or those in the informal sector. Recognized for impact operations and business model, SMHFC partners with private builders and state governments to support affordable housing. Role Description This is a full-time on-site role for a Loan Officer located in Kolkata. The Loan Officer will be responsible for managing loan applications, evaluating creditworthiness, processing loan originations, and providing exceptional customer service. Day-to-day tasks include conducting client assessments, underwriting, maintaining loan documentation, and ensuring compliance with financial regulations. This role requires effective communication and interaction with customers and team members. Qualifications Experience in Loan Origination and Loan Officer responsibilities Strong background in Finance and Underwriting Excellent Customer Service skills Attention to detail and compliance with financial regulations Ability to work independently and manage multiple tasks Proficiency in relevant software and technology Bachelor's degree in Finance, Economics, Business Administration, or related field Experience in the housing finance sector is a plus
Company Description Svatantra Micro Housing Finance Corporation Limited (SMHFC), established in 2010 and acquired by Ms. Ananya Birla in 2018, is a leading NBFC-HFC with a focus on EWS/LIG customers in the informal economy. SMHFC serves over 35,000 customers across 9 states with a team of 600+ employees and a loan book exceeding INR 1200 crore. The company&aposs unique branchless model leverages technology to provide housing loans, construction, renovation, and Loan against property to self-employed individuals or those in the informal sector. Recognized for impact operations and business model, SMHFC partners with private builders and state governments to support affordable housing. Role Description This is a full-time on-site role for a Loan Officer located in Kolkata. The Loan Officer will be responsible for managing loan applications, evaluating creditworthiness, processing loan originations, and providing exceptional customer service. Day-to-day tasks include conducting client assessments, underwriting, maintaining loan documentation, and ensuring compliance with financial regulations. This role requires effective communication and interaction with customers and team members. Qualifications Experience in Loan Origination and Loan Officer responsibilities Strong background in Finance and Underwriting Excellent Customer Service skills Attention to detail and compliance with financial regulations Ability to work independently and manage multiple tasks Proficiency in relevant software and technology Bachelor&aposs degree in Finance, Economics, Business Administration, or related field Experience in the housing finance sector is a plus Show more Show less
The job involves conducting regular follow-up visits to customers for collection purposes. You will be responsible for ensuring that NACH mandates are approved and updating Mcall & RPS on a regular basis. It will be important to understand the reasons for default and categorize them accordingly, as well as identify and pre-warn potential defaulters. In terms of communication and relationship management, you will need to maintain and develop relationships with customers, disbursement officers, loan officers, and the hub manager. The ideal candidate should have 1-3 years of experience in a similar role and hold a graduation or post-graduation degree. Skills and abilities required for this position include good communication and public relations skills, strong listening skills, confidence, multitasking ability, and the capacity to work well in a team. This position is based in Ahmedabad.,
You will be joining Svatantra Micro Housing Finance Corporation Limited (SMHFC) as an Operations Executive in Agra. In this full-time on-site role, your primary responsibility will be to oversee day-to-day operations, manage operational efficiency, and utilize your analytical abilities to streamline processes. Your tasks will involve collaborating with various teams, extending assistance to customers, and ensuring strict adherence to company policies and regulations. To excel in this role, you should possess strong interpersonal and communication skills that will aid you in effectively coordinating with colleagues and customers. Prior experience in Operations and Operations Management will be beneficial, along with a knack for analyzing data and optimizing workflows. Being physically present on-site in Agra is a requirement for this position. Any relevant background in the financial services or housing finance sectors will be advantageous. Moreover, holding a Bachelor's degree in Business Administration, Management, Finance, or a related field will be considered a plus. If you are looking for an opportunity to contribute to a socially impactful organization that caters to EWS/LIG customers in the informal economy, this role at SMHFC could be an excellent match for you.,
As an intern at SvatantraMHFC, your day-to-day responsibilities will include: - Demonstrating a strong knowledge of the PMAY ISS scheme - Utilizing Excel and Google Sheets for efficient data management and reporting - Exhibiting excellent communication skills to engage effectively with customers - Being familiar with essential documents like KYC, income proof, caste certificates, etc. - Contacting customers to collect necessary information for completing the ISS form - Compiling daily MIS reports and ensuring precise record-keeping - Coordinating with internal departments and monitoring pending tasks - Completing online subsidy claim forms and maintaining accurate documentation - Collaborating with the ISS helpdesk to address any issues during the claim submission process Join us at SvatantraMHFC, a micro-housing finance corporation dedicated to providing affordable housing finance to the low-income section with minimal paperwork.,