Customer Service/Customer Support Internship

As an intern at Amplicomm, you will have the following day-to-day responsibilities: - Assisting new customers in setting up their accounts and guiding them through onboarding. - Maintaining regular communication with existing customers to ensure satisfaction. - Supporting the Customer Success team in building strong customer relationships. - Collaborating with internal teams to identify and resolve customer issues. - Documenting customer interactions, feedback, and resolutions in CRM tools. - Learning about product features, updates, and use cases to assist customers effectively. - Updating customer data and activity logs in platforms like Salesforce or HubSpot. - Assisting in generating customer success reports and dashboards. - Gathering customer feedback and sharing insights with relevant departments. - Working with cross-functional teams (Sales, Support, Product) to enhance the customer journey. - Participating in training sessions and shadowing senior team members to develop skills. - Continuously improving communication and problem-solving skills through real-time interactions. About the Company: Amplicomm is India's leading e-commerce tech company, partnering with some of the largest national and global brands. With a 90-person-strong team, we operate at the forefront of e-commerce innovation through our proprietary technology and SOPs that have driven over 10x growth for brands of various sizes. As we continue to grow and expand, we are looking to add team members who are passionate about e-commerce and technology. As an intern at Amplicomm, you will have the following day-to-day responsibilities: - Assisting new customers in setting up their accounts and guiding them through onboarding. - Maintaining regular communication with existing customers to ensure satisfaction. - Supporting the Customer Success team in building strong customer relationships. - Collaborating with internal teams to identify and resolve customer issues. - Documenting customer interactions, feedback, and resolutions in CRM tools. - Learning about product features, updates, and use cases to assist customers effectively. - Updating customer data and activity logs in platforms like Salesforce or HubSpot. - Assisting in generating customer success reports and dashboards. - Gathering customer feedback and sharing insights with relevant departments. - Working with cross-functional teams (Sales, Support, Product) to enhance the customer journey. - Participating in training sessions and shadowing senior team members to develop skills. - Continuously improving communication and problem-solving skills through real-time interactions. About the Company: Amplicomm is India's leading e-commerce tech company, partnering with some of the largest national and global brands. With a 90-person-strong team, we operate at the forefront of e-commerce innovation through our proprietary technology and SOPs that have driven over 10x growth for brands of various sizes. As we continue to grow and expand, we are looking to add team members who are passionate about e-commerce and technology.