Customer Service/Customer Support Internship

The selected intern will be responsible for assisting new customers in setting up their accounts and guiding them through the onboarding process. You will also maintain regular communication with existing customers to ensure their satisfaction and support the Customer Success team in building strong relationships with customers. Collaboration with internal teams will be necessary to identify and resolve customer issues, and documenting customer interactions, feedback, and resolutions in CRM tools will be part of your daily tasks. Additionally, you will learn about product features, updates, and use cases to effectively assist customers and update customer data and activity logs in platforms like Salesforce or HubSpot. Assisting in generating customer success reports and dashboards, gathering customer feedback, and sharing insights with relevant departments are also key responsibilities. Working with cross-functional teams (Sales, Support, Product) to enhance the customer journey, participating in training sessions, and shadowing senior team members to develop skills are important aspects of this role. Continuous improvement of communication and problem-solving skills through real-time interactions is expected. About Company: Amplicomm is India's leading e-commerce tech company, partnering with some of the largest national and global brands. With a 90-person-strong team, the company operates at the forefront of e-commerce innovation through proprietary technology and SOPs that have driven over 10x growth for brands of various sizes. As the company continues to grow and expand, they are looking to add team members who are passionate about e-commerce and technology.,