10 Customer Feedback Jobs

Role & responsibilities include client handling, customer satisfaction problem solving customer data management Preferred candidate profile pleasing personality young energetic person

To identify, source and secure both long term and short term B2B business opportunities. To develop new business opportunities within current and new customer base in accordance with the sales strategy defined in GOTO Market plan. To look after client retention by ensuring customers ongoing expectation is met. To manage day-to-day sales activities; including proposal, updating clients on their ongoing orders, prospecting and market development. To support the operation team, technical team and online marketing team by providing customer feedback. To develop good client relationship. To assist with debt collection.

Education: - Graduate/Post Graduate (Preferred MBA or M. Com) 10+ years of experience in Cus service, with at least 5 years in a managerial role. Experience in telecom or manufacturing industry is highly desirable. Strong leadership, communication, and problem-solving skills. Key Responsibilities: 1. Customer Relationship & Experience Management Lead, mentor, and manage a team of customer service professionals to ensure high performance and engagement Act as a senior point of escalation for resolving critical service issues. Build and maintain strong relationships with key. 2. Team Leadership & Development Lead and mentor a multi-location customer service team Conduct regular training and performance reviews to build service excellence culture. 3. Customer Feedback & Retention • Collect and analyse customer feedback (direct and via surveys). • Initiate corrective/preventive actions to improve service quality and customer loyalty. 4. Compliance & Reporting: Ensure adherence to regulatory standards and internal policies. Prepare and present regular performance reports to senior leadership 5 . Cross-Functional Coordination Work closely with Production, Quality, Sales, and Logistics teams to ensure seamless customer support and issue resolution.

Process - International (Chat+Upselling) Shift - Rotational Working Days - 5 days working, 2 days rotational week off Education - Graduate / Undergraduate Experience required - Fresher CTC - Around 23k in hand + annual incentives ONLY IMMEDIATE JOINERS Candidates must be good in English communication . Requirement Should be comfortable with rotational shifts. Must be good with English communication. Benefits Provident Funds Cab facilities Incentives Medical benefits

Maintaining high standards of guest service. Exceeds the expectation every time Adherence to all steps of service Taking a pride in customer service Handling guest complaints and offering the best solutions Adherence to all the safety compliances

Role & responsibilities : Responsible for design & delivery of the Program: member benefits & experiences Conceptualize member enrolment, retention & engagement initiatives basis analytics Monitor and analyse key performance metrics and customer insights to assess the effectiveness of loyalty initiatives and make data-driven recommendations for optimization. Insights and customer & store feedback Campaign Management: Plan and execute targeted marketing campaigns and promotions to drive participation in the loyalty program and increase customer engagement. Leverage Loyalty bases to drive incremental business Reconciliation and validation of all loyalty points of dealers and retailers. Timely process bills of vendor as per TAT provided in agreement with vendors. Issue resolution of dealers and retailers through Loyalty program. Calculation of TDS reports at the end of the month and provide to Finance. Execute orders given by dealers and retailers on timely basis. Develop and execute new ideas through Loyalty program.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

company'smanagedsoldcompany'spitched Outbound Calling : Initiate and manage outbound calls to potential customers, introducing the companys products or services. Qualify leads and determine customer needs through effective questioning and active listening. Sales & Lead Conversion : Effectively pitch and sell the companys offerings by highlighting the key features and benefits to prospects. Close sales by addressing customer concerns and objections in a persuasive manner. Convert leads into paying customers and meet or exceed daily, weekly, and monthly sales targets. Customer Engagement & Relationship Management : Build and maintain strong relationships with customers through consistent follow-ups and professional communication. Understand and address customer pain points, providing suitable product solutions. Offer excellent customer service to ensure customer satisfaction and retention. Lead Management & CRM Updates : Maintain accurate and up-to-date records of customer interactions, sales activities, and feedback in the CRM system. Prioritize and manage leads effectively to ensure timely follow-up and a well-organized sales pipeline. Product Knowledge : Stay up-to-date with the companys products, services, promotions, and industry trends to provide accurate and compelling information to prospects. Continuously improve knowledge of products and services through internal training and self-learning. Reporting & Feedback : Provide daily/weekly/monthly sales reports, including lead status, conversion rates, and feedback to management. Share insights about customer objections, trends, and feedback to help improve sales strategies and processes. Customer Problem Resolution : Handle customer inquiries, complaints, or concerns with a solutions-oriented approach. Resolve issues promptly, ensuring customer satisfaction and maintaining a positive image of the company. Meeting Sales Targets : Consistently meet or exceed individual sales and performance targets set by the sales department. Work closely with the team to achieve collective sales goals. Collaboration with Other Teams : Coordinate with the sales and marketing teams to align sales efforts and promotional activities. Provide customer feedback to help refine marketing strategies and sales pitches. Adherence to Compliance & Ethical Standards : Follow company policies, legal regulations, and ethical sales practices while interacting with customers. Ensure that all customer interactions are compliant with data protection regulations (e.g., GDPR). Skills Required : Strong communication and interpersonal skills. Persuasive and confident sales approach. Ability to handle rejection and remain positive. Excellent time management and organizational skills. Ability to work independently and in a team-oriented environment. Proficiency in CRM software and Microsoft Office applications.

Hiring Operational Sales Manager For Top Brand - Multiple Location Experience: 2-4 Years Locations: Delhi, Gurgaon, NCR, Noida, Mumbai, Goa, Pune, Bengaluru, Hyderabad, Kochi, Chennai, Kolkata, Himachal Pradesh, Vaishali Nagar-Jaipur. Job Description: 1. Sales process management : The Operational Sales Manager is responsible for managing the sales process from start to finish. They must ensure that all sales activities are aligned with the company's sales strategy. 2. Building Customer Relationships : The Operational Sales Manager must build and maintain strong relationships with key customers, ensuring their needs are being met, and addressing any concerns they may have. This involves developing effective communication strategies and regularly engaging with customers to understand their needs and preferences. 3. Identify new potential customers : Identify new business opportunities and develop relationships with potential clients. This includes conducting market visits to identify trends, competitor activity, and potential clients. 4. Managing Sales Leads : The Operational Sales manager must manage the organization's sales leads effectively, ensuring that they are properly nurtured and converted into sales. 5. Managing Customer Feedback : The Operational Sales Officer must manage customer feedback effectively, ensuring that customer concerns and issues are addressed in a timely and effective manner. This involves creating a customer feedback system, analyzing customer feedback data, and using this information to improve the organization's products, services, and sales processes. 6. Represent the company at industry events : Represent the company at industry events, conferences, and trade shows. This includes networking with potential clients, staying current on industry trends, and competitor activity, and promoting the company's products and services. 7. Ensure compliance with all company policies and standards : Ensure compliance with all company's policies, procedures, and standards. This includes ensuring that all sales activities are conducted ethically and in compliance with all applicable laws and regulations. Interested candidates kindly share their resumes to arpita@smart-source.in Thanks & Regards Arpita Raul HR Consultant

Role Objective: As a Sales Representative, your primary role is to promote and sell the Organo's product typologies to potential clients. You will be responsible for building and maintaining relationships, meeting sales targets, and contributing to the overall growth of the business. Key Responsibilities: 1 . Prospecting and Lead Generation: Identify and pursue potential clients through various channels, including cold calling, networking, and responding to inquiries. 2 . Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and identifying apt product typology (house) to meet those needs. 3. Product Knowledge: Possess in-depth knowledge of the company's products, and effectively communicate their features and benefits to potential clients. 4. Sales Presentations: Deliver compelling and persuasive sales presentations to showcase the value proposition of the products to meet their needs. 5. Negotiation and Closing: Skilfully negotiate terms and conditions, address objections, and close deals to achieve sales targets. 6. Sales Reporting: Maintain accurate and up-to-date records of sales activities, including client interactions, proposals, and sales closures. 7. Customer Feedback: Gather and relay customer feedback to the product development team to enhance offerings. 8. Collaboration: Work closely with other members of the sales team, marketing, and support teams to ensure a cohesive and effective approach to client engagement.