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Unit Manager - Customer Centricity Unit

Bajaj Finance

3.0 - 5.0 years

Pune

Work from Office

Job Purpose Drive customer-in discoverability outcomes for Unsecured Lending products by ensuring relevant Bajaj Finance offerings are easily found across digital channels. Obtain customer feedback, or use data analysis to slice data to understand customer satisfaction from discovery to intent. Check customer bounces to underdtand what it will take to reduce the drop offs. Improve the efficiency and quality of discovery traffic by identifying gaps, mismatches, and missed opportunities in early customer journeys. Be able to read the traffic data from origination to fulfilment and customer behaviour in between. Work closely with Business, Web and SEO teams to strengthen keyword strategy, entry...

Posted 5 days ago

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Specialist IS Business Systems Analyst, R&D Precision

Confidential

4.0 - 8.0 years

Hyderabad

On-site

As a Product Owner / Platform Owner / Service Owner, you will play a crucial role in driving the product development and ensuring its success. Your responsibilities will include: - Performing data analysis and data profiling to identify a range of values in different data sources and proposing unification logic. - Creating and maintaining the feature backlog in Jira, documenting detailed specifications based on data analysis. - Collaborating with stakeholders to gather and document product requirements, user stories, and acceptance criteria. - Working closely with business teams, Scrum Master, and development team to plan and complete sprints, reviewing feature iterations and providing feedb...

Posted 2 weeks ago

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ITF Manager

Teleperformance (TP)

3.0 - 7.0 years

Gurugram

Work from Office

We are looking for a skilled ITF Manager to join our team in Bengaluru. The ideal candidate will have 3 to 7 years of experience and a strong background in customer experience management, offering premier omnichannel support to top global companies. Roles and Responsibility Manage and oversee the implementation of ITF solutions for seamless customer experiences. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams. Analyze customer feedback and implement changes to improve overall customer satisfaction. Ensure compliance with industry standards and be...

Posted 2 weeks ago

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