Job Title: Operations Intern Location: Sector 2, Noida (On-site) Duration: 6 Months | Full-time (6 Days a Week) About MyOperator MyOperator is a cloud-based business communication platform focused on transforming how companies manage customer interactions. As a leading SaaS provider, we deliver scalable call management solutions that help businesses across India streamline operations and enhance customer experience through modern cloud telephony systems. Role Summary We are looking for a detail-focused and proactive Operations Intern to support our operations and technical teams. This role offers a strong foundation in telecom infrastructure, backend coordination, and SaaS operations. The selected candidate will contribute to process optimization, system monitoring, and vendor support activities while gaining exposure to real-time business operations in a fast-paced environment. Responsibilities Support internal teams in managing telecom infrastructure and coordinating with service providers. Monitor system status, collect operational data, and ensure timely reporting. Maintain accurate records of vendor interactions, procurement logs, and service checklists. Assist in identifying recurring issues through analysis of technical tickets and resolution logs. Contribute to the drafting and updating of internal process documents and operational workflows. Participate in reviewing operational metrics and assist with KPI tracking and dashboard maintenance. Prepare internal reports for team leads and contribute insights for strategic planning. Provide assistance in administrative tasks related to infrastructure and resource planning. Desired Skills and Qualifications Basic understanding or interest in telecom systems, operations, or cloud platforms. Strong organization skills with a focus on process accuracy and documentation. Familiarity with tools such as Excel, Google Workspace, or reporting software. Analytical mindset and eagerness to learn operational processes. Clear communication and coordination skills. Education: Graduate students or recent graduates preferred. Availability to work full-time from our Noida Sector 2 office. Willingness to follow a 6-day workweek with flexibility for occasional weekend support. What You’ll Gain Certificate of Internship upon successful completion. Real-world experience in operations management within a SaaS environment. Exposure to telecom workflows and backend system processes. Reimbursement for mobile and laptop usage. Possibility of full-time placement based on internship performance. Job Type: Internship Contract length: 6 months Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Application Question(s): Why you want to pursue this Internship? Are you okay with WFO Noida Sec 2 onsite for 6 months? Okay with stipend between 12k-15k? Work Location: In person Speak with the employer +91 9267989047

MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com. Job Description The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 2-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments. Key Objectives- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share. Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships. Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition. Responsibilities- Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets. Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs. Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences. Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction. Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market. Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers. Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities. Qualifications Work from Office - Noida office location. Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 1-2 years of relevant experience in enterprise account management within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Additional Information Paid Time Off. Device & WiFi Reimbursements. Show more Show less

Selected Intern’s Day-to-day Responsibilities Include Assisting in the procurement and coordination of telecom resources and vendor follow-ups. Supporting the monitoring of data center operations and compiling performance data. Helping maintain vendor databases, evaluation reports, and onboarding checklists. Collaborating on daily technical troubleshooting support and documentation. Assisting in managing internal ticketing systems and analyzing recurring issues. Helping design and improve standard operating procedures (SOPs). Working with senior team members to track operational KPIs and maintain dashboards. Assisting in preparing reports and summaries for leadership decision-making. About Company: VoiceTree Technologies was established in November 2010 by Ankit Jain in New Delhi, India. Since its inception, the company has focused on developing solutions to simplify and make call management more affordable. Its flagship product, MyOperator, offers seamless reception and management of customer calls, while CODAC addresses call automation needs for businesses. VoiceTree aims to create simple and cost-effective telephony solutions. The team continually seeks innovative call management solutions to help businesses realize the importance of effective call handling and achieve exponential growth. Show more Show less

About MyOperator MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers , making business interactions more efficient and scalable. Location: Noida, Sector 2 Experience: 1-3 years in Customer Success or Account Management Employment Type: Full-time, Work From Office Key Responsibilities Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions. Customer Onboarding: Onboard and train new clients on product features. Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue. Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement. Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction. Issue Resolution: Work with internal teams to resolve client issues quickly. Performance Tracking: Monitor customer satisfaction and key success metrics. Requirements Experience: 1-3 years in customer success, account management, or similar roles. Skills: Strong communication, problem-solving, and relationship-building skills. Proficiency in CRM tools (Salesforce, HubSpot, etc.). Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth. Benefits Device Reimbursement Dynamic Office Culture at Noida, Sector 2 Career Growth Opportunities Skills:- Customer Success, Account Management, Key account management, Customer Retention, Consultative Selling, SaaS, Revenue growth, Revenue management, Customer Relationship Management (CRM), Customer Acquisition, Client Management, Onboarding and New business development Show more Show less

MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com . Role Overview The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 2-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments. Key Objectives- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share. Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships. Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition. Responsibilities- Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets. Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs. Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences. Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction. Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market. Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers. Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities. Qualifications Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 2 to 6 years of relevant experience in enterprise account management within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Skills:- Customer Service, Customer Success, Customer Retention, Key account management, Revenue growth, SaaS and B2B Marketing Show more Show less

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by over 12,000+ businesses. We empower organizations to manage customer conversations with advanced solutions like cloud telephony, IVR systems, call tracking, WhatsApp Business APIs, and more. Our mission is to simplify and streamline business communication to make it more efficient, scalable, and data-driven. We are now looking for a driven and strategic Business Development Manager to accelerate our customer acquisition and revenue growth. Role Overview: As a Business Development Manager , you will be responsible for identifying new business opportunities, nurturing client relationships, and driving end-to-end B2B sales. This is a high-impact role for someone who enjoys consultative selling, thrives in a target-driven environment, and wants to be part of a high-growth SaaS journey. Key Responsibilities: Identify and engage with potential B2B clients through outbound and inbound channels Lead discovery calls, product demos, and negotiation processes with decision-makers, and do revenue generation Manage and grow a qualified sales pipeline using CRM tools like HubSpot, Salesforce, or Zoho Develop a deep understanding of customer needs and position MyOperator’s solutions effectively Collaborate with the marketing and product teams to align sales strategies and messaging Achieve and exceed monthly/quarterly revenue targets and KPIs Stay updated with industry trends, competitor offerings, and client feedback Qualifications & Skills: 1-4 years of experience in Business Development, preferably in SaaS or B2B tech sales Proven ability to manage full sales cycles from lead generation to closure Excellent communication, presentation, and negotiation skills Hands-on experience with sales CRMs (HubSpot, Salesforce, or Zoho preferred) Strong analytical and problem-solving mindset Self-starter with a high level of ownership and accountability Preferred Qualifications: Background in SaaS or cloud communication industry Experience with API-based product selling Knowledge of enterprise sales and client onboarding processes Why Join MyOperator? Competitive salary + high-performance incentives Work with a passionate and growth-oriented team Leadership and career advancement opportunities Access to mentorship from experienced professionals in SaaS and B2B sales Be part of a rapidly scaling company with a mission to redefine business communication Show more Show less

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. Role Overview: The Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 1-3 years of industry experience in SAAS or related industries, with a proven track record of managing accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments. Key Objectives- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned accounts. Develop strategic account plans to maximize customer value and increase wallet share. Customer Satisfaction: Act as the primary point of contact for customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships. Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition. Responsibilities - Manage a portfolio of accounts, developing and executing account plans to meet revenue targets. Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs. Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences. Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction. Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market. Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers. Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities Qualifications Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 1-3 years of relevant experience in enterprise account management within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹550,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Schedule: Day shift Morning shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Why you believe you are a good fit for Customer Support Executive? Location: Noida, Uttar Pradesh (Preferred) Work Location: In person

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by over 12,000+ businesses. We empower organizations to manage customer conversations with advanced solutions like cloud telephony, IVR systems, call tracking, WhatsApp Business APIs, and more. Our mission is to simplify and streamline business communication to make it more efficient, scalable, and data-driven. We are now looking for a driven and strategic Business Development Manager to accelerate our customer acquisition and revenue growth. Role Overview: As a Business Development Manager, you will be responsible for identifying new business opportunities, nurturing client relationships, and driving end-to-end B2B sales. This is a high-impact role for someone who enjoys consultative selling, thrives in a target-driven environment, and wants to be part of a high-growth SaaS journey. Key Responsibilities: Identify and engage with potential B2B clients through outbound and inbound channels Lead discovery calls, product demos, and negotiation processes with decision-makers, and do revenue generation Manage and grow a qualified sales pipeline using CRM tools like HubSpot, Salesforce, or Zoho Develop a deep understanding of customer needs and position MyOperator’s solutions effectively Collaborate with the marketing and product teams to align sales strategies and messaging Achieve and exceed monthly/quarterly revenue targets and KPIs Stay updated with industry trends, competitor offerings, and client feedback Qualifications & Skills: 1-4 years of experience in Business Development, preferably in SaaS or B2B tech sales Proven ability to manage full sales cycles from lead generation to closure Excellent communication, presentation, and negotiation skills Hands-on experience with sales CRMs (HubSpot, Salesforce, or Zoho preferred) Strong analytical and problem-solving mindset Self-starter with a high level of ownership and accountability Preferred Qualifications: Background in SaaS or cloud communication industry Experience with API-based product selling Knowledge of enterprise sales and client onboarding processes Why Join MyOperator? Competitive salary + high-performance incentives Work with a passionate and growth-oriented team Leadership and career advancement opportunities Access to mentorship from experienced professionals in SaaS and B2B sales Be part of a rapidly scaling company with a mission to redefine business communication Apply Now or send CV to karandeep.singh@myoperator.com Show more Show less

About Company: MyOperator is India's leading cloud communications provider, serving 10,000+ businesses with a comprehensive SAAS platform, including Cloud Call Center, WhatsApp API, IVR, Toll-free Numbers, and Enterprise Mobility. Trusted by companies like IRCTC, Razorpay, and Amazon, MyOperator has earned accolades for its excellence in cloud communications. In 2022, it introduced Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, MyOperator is a champion in India's cloud communications segment. Role Overview: The Team Lead Customer Success will work closely with the AMs (Account Manager) - Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/she will be responsible for supervising, managing and motivating team members daily. He/She will be reporting to the Manager - Customer Success and work with him/her to improve the ARPU of the existing clients. Responsible: Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area. Participates in the implementation of divisional and company initiatives and strategies Practices cost containment strategies, maintaining profitability and growth of the area. Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development. Manage the daily activities of AMs. Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth. Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Interacting with the Sales team to work on inter-departmental challenges Qualifications Master’s degree in Business Administration or related field Has been in the leadership role of the similar profile from past 3-5 years Managing performance and profitability Promoting process improvement A customer-focused mindset, putting the customer experience first in every action you take Exceptional account management and customer service skills backed up with excellent written and verbal communication skills Experience working in a B2B SaaS organization will be preferred Technically proficient Dealing with complexity, analyzing information, and implementing company vision Excellent problem-solving skills. KPI Reduce the percentage of churn rate To increase the count of references Regular Team Training To increase the MRR To increase the product usage (mainly of low and medium usage clients) Job Type: Full-time Pay: ₹700,000.00 - ₹800,000.00 per year Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience leading team? Education: Bachelor's (Preferred) Experience: Upselling: 1 year (Preferred) Account management: 3 years (Preferred) Work Location: In person

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers , making business interactions more efficient and scalable. Role Overview: We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement , this is the perfect opportunity for you. Job Title: Business Development Executive Location: Noida Job Type: Full-Time Industry: SaaS | B2B Sales | Tech Sales Key Responsibilities: Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting . Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM . Conduct discovery calls and set up product demos with decision-makers. Research industry trends and identify new sales opportunities in the SaaS and IT sector . Collaborate with the business development and marketing teams to optimize sales strategies. Meet and exceed weekly/monthly sales targets and KPIs . Required Skills & Qualifications: Good to have experience in Sales, Business Development, or Lead Generation ( Freshers can also apply ). Strong knowledge of B2B sales, SaaS industry, or IT sales . Good to have proficiency in email marketing and LinkedIn outreach . Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus. Excellent communication, negotiation, and relationship-building skills. Self-motivated, target-driven , and eager to grow in a fast-paced sales environment . Preferred Qualifications: Experience in SaaS sales or software sales . Familiarity with sales funnel management . Ability to analyze sales data and optimize outreach strategies. Perks & Benefits: Competitive salary with high-performance incentives . Career growth opportunities in a fast-growing SaaS company . Training & mentorship from industry experts . Show more Show less

About MyOperator MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service. About The Role We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply! Key Responsibilities Technical Support & Problem-Solving: Use technical expertise to identify and resolve complex customer issues. Take ownership of escalated customer cases and drive them to resolution. Troubleshoot API-related issues and ensure seamless integration. Collaborate with product and development teams to resolve technical challenges. Customer Communication & Service Explain technical concepts to non-technical users in a clear and effective manner. Understand customer needs and provide solutions with a customer-first approach. Document resolutions, troubleshooting steps, and best practices for internal and customer use. Process & Compliance Management Handle Aadhaar-based KYC tasks while ensuring regulatory compliance. Conduct KYC audits to maintain accuracy and security. Manage Truecaller activation, renewal, and billing audits to ensure proper service delivery. Oversee SMS panel activation and renewal while troubleshooting potential issues. Handle Add-on OBD panel activation, recharges, and renewals for seamless operations. API Calls & Research & Development (R&D) Monitor, manage, and troubleshoot API calls to maintain system efficiency. Work with the development team to enhance API performance and integration. Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation. Skills & Qualifications Minimum 4 years of experience in a technical support role in a product-based company. Strong problem-solving skills to identify the root cause of issues. Experience with API handling, troubleshooting, and integration. Proficiency in JIRA, Kibana, and other monitoring tools. Excellent communication skills to explain technical concepts to non-technical users. Ability to handle compliance-based KYC processes and conduct audits. Strong collaboration skills to work with cross-functional teams. Experience in SaaS-based product support is a plus. Why Join Us? Be part of a fast-growing SaaS company with an innovative work culture. Work on challenging technical issues and collaborate with a talented team. Gain hands-on experience with API management, compliance, and advanced troubleshooting. Opportunity for career growth and skill enhancement in technical support. If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀 Skills:- SaaS, API, Kibana, JIRA, Problem solving, Troubleshooting, Integration and Technical support Show more Show less

Company Overview: MyOperator is India’s leading cloud-based business communication platform, trusted by over 12,000 businesses. We help organizations streamline customer communication through cloud telephony and WhatsApp API solutions—enabling features like IVR, call tracking, call recording, and virtual numbers. Our mission is to make business communication more efficient and scalable. Position Overview: We are seeking a results-driven and motivated Business Development Executive to support our growth and lead generation efforts. This role is ideal for individuals passionate about sales, technology, and creating meaningful business relationships. Key Responsibilities: Generate and qualify B2B leads through outbound calls, email campaigns, and LinkedIn outreach Conduct discovery calls and schedule product demos with key decision-makers Manage sales pipelines using CRM tools like HubSpot, Salesforce, or Zoho Research industry trends and identify new opportunities in the SaaS and IT space Collaborate with internal teams to improve sales strategies and processes Consistently meet and exceed sales targets and performance metrics Required Skills & Qualifications: Experience in Sales, Business Development, or Lead Generation is preferred (Freshers are welcome to apply) Understanding of B2B sales processes, SaaS, or IT sales Strong verbal and written communication skills Familiarity with CRM tools such as HubSpot, Salesforce, or Zoho (preferred but not mandatory) Self-starter with a proactive approach and target-driven mindset Ability to build strong relationships and handle objections confidently Preferred Qualifications: Prior experience in SaaS or software sales Familiarity with sales funnel management and metrics Analytical skills to assess campaign effectiveness and refine strategies What We Offer: Competitive salary along with performance-based incentives Learning and development opportunities with industry experts Fast-tracked career growth in a rapidly expanding SaaS company Supportive and collaborative team environment Job Types: Full-time, Fresher, Internship, Contractual / Temporary Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Quarterly bonus Application Question(s): How Many Years od Experience you have in B2B Sales How much revenue you generated? Your Current and Expected CTC? Work Location: In person

About Us MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. About The Customer Success Team The Customer Success team at MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product & service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers. Role Overview We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution. Responsibilities Team Leadership and Development: ○ Lead, mentor, and motivate a team of Customer Success Managers/Associates. ○ Set team goals and KPIs aligned with the overall customer success strategy. ○ Conduct regular performance reviews, providing constructive feedback and coaching for professional growth. ○ Foster a collaborative and high-performing team environment. ○ Identify training needs and facilitate professional development opportunities for team members. Customer Success Strategy and Execution: ○ Contribute to the development and implementation of customer success strategies, playbooks, and processes. ○ Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value. ○ Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement. ○ Act as an escalation point for complex customer issues, ensuring timely and effective resolution. Client Relationship Management: ○ Manage relationships with key or strategic customer accounts as needed. ○ Understand customer objectives and align them with our offerings. ○ Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities. ○ Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs. Process Improvement: ○ Identify opportunities to improve customer success processes and tools. ○ Contribute to the development of best practices within the Customer Success team. Reporting and Analysis: ○ Track and report on team and customer success metrics to leadership. ○ Provide insights and recommendations based on data analysis. Qualifications 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field. 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams. Strong understanding of customer success principles and best practices. Excellent communication, interpersonal, and presentation skills. Proven ability to build and maintain strong relationships with customers. Strong problem-solving and analytical skills. Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.). Ability to work independently and as part of a team. Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Skills:- Customer Success, Customer Retention, Revenue growth, Revenue management, Upselling, Cross-selling and Product Adoption Show more Show less

We are looking for a Senior Business Development Executive to spearhead our SaaS sales initiatives targeting small and medium-sized businesses. If you excel in communication and are eager to make a difference, we want to hear from you! Responsibilities Drive SaaS Sales: Engage and convert small and medium-sized businesses by promoting our innovative software solutions. Conduct Engaging Product Demonstrations: Visit client offices to showcase our products and highlight their unique value propositions. Consultative Selling Approach: Analyze customer needs to provide customized solutions that meet their specific goals. Strategic Business Development: Develop and implement effective business strategies focused on financial growth and market expansion. Effective Pipeline Management: Maintain a structured sales pipeline, ensuring consistent follow-up to achieve monthly sales targets. Collaboration with Industry Experts: Work alongside top-tier sales professionals in the SaaS sector, sharing knowledge and best practices. Flexible Scheduling: Enjoy a work-life balance with a roster system that accommodates your needs. Requirements Experience: 2-4 years of proven experience in software, IT, or Internet sales. Exceptional Communication Skills: Strong verbal and written abilities with a knack for effective negotiation. Time Management Proficiency: Excellent planning and organizational skills to manage multiple prospects. Customer Prospecting Expertise: Ability to identify, nurture, and convert potential clients into loyal customers. This job was posted by Karandeep Singh from MyOperator. Show more Show less

About Us MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. About The Customer Success Team The Customer Success team at MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers. Role Overview We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution. Responsibilities Team Leadership and Development: Lead, mentor, and motivate a team of Customer Success Managers/Associates. Set team goals and KPIs aligned with the overall customer success strategy. Conduct regular performance reviews, providing constructive feedback and coaching for professional growth. Foster a collaborative and high-performing team environment. Identify training needs and facilitate professional development opportunities for team members. Customer Success Strategy and Execution: Contribute to the development and implementation of customer success strategies, playbooks, and processes. Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value. Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement. Act as an escalation point for complex customer issues, ensuring timely and effective resolution. Client Relationship Management: Manage relationships with key or strategic customer accounts as needed. Understand customer objectives and align them with our offerings. Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities. Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs. Process Improvement: Identify opportunities to improve customer success processes and tools. Contribute to the development of best practices within the Customer Success team. Reporting and Analysis: Track and report on team and customer success metrics to leadership. Provide insights and recommendations based on data analysis. Qualifications 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field. 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams. Strong understanding of customer success principles and best practices. Excellent communication, interpersonal, and presentation skills. Proven ability to build and maintain strong relationships with customers. Strong problem-solving and analytical skills. Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.). Ability to work independently and as part of a team. Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Skills:- Communication Skills, Negotiation, Team Management, Sales, Time management, Business Development, Relationship building and Business relationship management Show more Show less

About MyOperator MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. Role Overview We are looking for a dynamic Sales Executive to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement , this is the perfect opportunity for you. Job Title: Sales Executive Location: Noida, Sector 2 Job Type: Full-Time Industry: SaaS | B2B Sales | Tech Sales Key Responsibilities Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting. Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM. Conduct discovery calls and set up product demos with decision-makers. Research industry trends and identify new sales opportunities in the SaaS and IT sector. Collaborate with the business development and marketing teams to optimize sales strategies. Meet and exceed weekly/monthly sales targets and KPIs. Required Skills & Qualifications Good to have experience in Sales, Business Development, or Lead Generation (Freshers can also apply). Strong knowledge of B2B sales, SaaS industry, or IT sales. Good to have proficiency in email marketing and LinkedIn outreach. Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus. Excellent communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and eager to grow in a fast-paced sales environment. Preferred Qualifications Experience in SaaS sales or software sales. Familiarity with sales funnel management. Ability to analyze sales data and optimize outreach strategies. Perks & Benefits Competitive salary with high-performance incentives. Career growth opportunities in a fast-growing SaaS company. Training & mentorship from industry experts. Skills:- Sales, Business Development, Direct sales, Business-to-business sales, Revenue growth, SaaS, Lead Generation, Sales management and Sales presentations Show more Show less

Role Overview Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform. Key Responsibilities Respond to customer queries via chat and phone calls in a timely manner Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features Guide users through onboarding steps Document common issues and grab insights to contribute to internal knowledge bases Escalate complex issues to the product or tech team Collect and relay customer feedback Maintain high customer satisfaction Requirements At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital) Strong communication skills in English and Hindi. Ability to explain technical concepts clearly to non-technical users Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage Experience using tools like Freshdesk, Google Suit and Excel. Understanding of customer support terminologies (CSAT, FRT, TAT, etc.) Exposure to working in a startup or fast-paced SaaS environment Skills:- Customer Support, API, Customer Service, Customer Relationship Management (CRM), Troubleshooting and Communication Skills Show more Show less

Job Opportunity: Sales Intern Company: MyOperator Location: Noida Job Type: Internship Industry: SaaS | B2B Sales | Tech Sales About MyOperator: MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We provide cloud telephony and WhatsApp API solutions to enhance customer communication through IVR, call tracking, recording, and virtual numbers, making interactions more efficient and scalable. Internship Overview: We are looking for an enthusiastic and motivated Sales Intern to support our dynamic sales team. This internship will provide you with hands-on experience in B2B sales, lead generation, and customer engagement within the exciting SaaS industry. If you are eager to learn about sales processes, technology, and want to contribute to a growing company, this is the perfect opportunity for you. Key Responsibilities: Assist in identifying and qualifying potential B2B leads through research, outbound calls, email outreach, and LinkedIn prospecting under guidance. Learn to manage and update sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM. Support the sales team in conducting discovery calls and scheduling product demos with key decision-makers. Research industry trends and identify potential new sales opportunities in the SaaS and IT sectors. Collaborate with the business development and marketing teams to support sales strategies and campaigns. Gain experience in working towards weekly/monthly sales team objectives and understanding key performance indicators (KPIs). Provide administrative support to the sales team as needed. Required Skills & Qualifications: Currently pursuing or recently completed a Bachelor’s degree (Business, Marketing, IT, or related fields preferred). A strong interest in Sales, Business Development, or the SaaS/Tech industry. Basic understanding of B2B concepts is a plus. Familiarity with email communication and LinkedIn is an advantage. Willingness to learn and work with CRM tools. Excellent communication (written and verbal) and interpersonal skills. Self-motivated, eager to learn, and able to thrive in a fast-paced environment. Preferred Qualifications: Interest in SaaS sales or software sales. Eagerness to understand sales funnel management. Basic analytical skills and a proactive approach to learning. Perks & Benefits: Valuable hands-on experience in a leading SaaS company. Mentorship and guidance from experienced sales professionals. Opportunity to learn about cutting-edge sales tools and strategies. Certificate of completion and potential for future career opportunities based on performance. Exposure to a dynamic and innovative work environment. Join us at MyOperator and kickstart your career in sales while being part of a team that’s transforming business communication in India! Job Types: Full-time, Part-time, Permanent, Fresher, Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Compensation Package: Performance bonus Quarterly bonus Schedule: Day shift Fixed shift Morning shift Work Location: In person

Job Opportunity: Sales Intern Company: MyOperator Location: Noida Job Type: Internship Industry: SaaS | B2B Sales | Tech Sales About MyOperator: MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We provide cloud telephony and WhatsApp API solutions to enhance customer communication through IVR, call tracking, recording, and virtual numbers, making interactions more efficient and scalable. Internship Overview: We are looking for an enthusiastic and motivated Sales Intern to support our dynamic sales team. This internship will provide you with hands-on experience in B2B sales, lead generation, and customer engagement within the exciting SaaS industry. If you are eager to learn about sales processes, technology, and want to contribute to a growing company, this is the perfect opportunity for you. Key Responsibilities: Assist in identifying and qualifying potential B2B leads through research, outbound calls, email outreach, and LinkedIn prospecting under guidance. Learn to manage and update sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM. Support the sales team in conducting discovery calls and scheduling product demos with key decision-makers. Research industry trends and identify potential new sales opportunities in the SaaS and IT sectors. Collaborate with the business development and marketing teams to support sales strategies and campaigns. Gain experience in working towards weekly/monthly sales team objectives and understanding key performance indicators (KPIs). Provide administrative support to the sales team as needed. Required Skills & Qualifications: Currently pursuing or recently completed a Bachelor’s degree (Business, Marketing, IT, or related fields preferred). A strong interest in Sales, Business Development, or the SaaS/Tech industry. Basic understanding of B2B concepts is a plus. Familiarity with email communication and LinkedIn is an advantage. Willingness to learn and work with CRM tools. Excellent communication (written and verbal) and interpersonal skills. Self-motivated, eager to learn, and able to thrive in a fast-paced environment. Preferred Qualifications: Interest in SaaS sales or software sales. Eagerness to understand sales funnel management. Basic analytical skills and a proactive approach to learning. Perks & Benefits: Valuable hands-on experience in a leading SaaS company. Mentorship and guidance from experienced sales professionals. Opportunity to learn about cutting-edge sales tools and strategies. Certificate of completion and potential for future career opportunities based on performance. Exposure to a dynamic and innovative work environment. Join us at MyOperator and kickstart your career in sales while being part of a team that’s transforming business communication in India! Job Types: Full-time, Part-time, Fresher, Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Compensation Package: Bonus pay Performance bonus Quarterly bonus Schedule: Day shift Fixed shift Morning shift Work Location: In person

Job description Job Opportunity: Business Development Manager Company: MyOperator Location: Noida Job Type: Full-Time Industry: SaaS | B2B Sales | Tech Sales MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We provide cloud telephony and WhatsApp API solutions to enhance customer communication through IVR, call tracking, recording, and virtual numbers, making interactions more efficient and scalable. We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this role is the perfect opportunity for you. Key Responsibilities: Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting. Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM. Conduct discovery calls and schedule product demos with key decision-makers. Research industry trends and identify new sales opportunities in the SaaS and IT sectors. Collaborate with the business development and marketing teams to refine and optimize sales strategies. Meet and exceed weekly/monthly sales targets and key performance indicators (KPIs). Required Skills & Qualifications: Experience in Sales, Business Development, or Lead Generation is a plus (Freshers are welcome to apply). Strong understanding of B2B sales, SaaS industry, or IT sales. Proficiency in email marketing and LinkedIn outreach is an advantage. Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus. Excellent communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and eager to grow in a fast-paced sales environment. Preferred Qualifications: Experience in SaaS sales or software sales. Familiarity with sales funnel management. Ability to analyze sales data and optimize outreach strategies. Perks & Benefits: Competitive salary with high-performance incentives. Career growth opportunities in a rapidly growing SaaS company. Opportunity to work in a dynamic and innovative sales environment. Join us at MyOperator and be a part of a team that’s transforming business communication in India! Job Types: Full-time, Permanent, Contractual / Temporary Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Fixed shift Application Question(s): How many years of B2B Sales Experience do you have? Any Revenue you generated? Okay with Noida Sec 2 onsite? Your Current CTC? Work Location: In person