Customer Support Executive

Role Overview Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform. Key Responsibilities Respond to customer queries via chat and phone calls in a timely manner Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features Guide users through onboarding steps Document common issues and grab insights to contribute to internal knowledge bases Escalate complex issues to the product or tech team Collect and relay customer feedback Maintain high customer satisfaction Requirements At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital) Strong communication skills in English and Hindi. Ability to explain technical concepts clearly to non-technical users Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage Experience using tools like Freshdesk, Google Suit and Excel. Understanding of customer support terminologies (CSAT, FRT, TAT, etc.) Exposure to working in a startup or fast-paced SaaS environment Skills:- Customer Support, API, Customer Service, Customer Relationship Management (CRM), Troubleshooting and Communication Skills Show more Show less