Customer Success Executive

Job Description

About MyOperator MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers , making business interactions more efficient and scalable. Location: Noida, Sector 2 Experience: 1-3 years in Customer Success or Account Management Employment Type: Full-time, Work From Office Key Responsibilities Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions. Customer Onboarding: Onboard and train new clients on product features. Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue. Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement. Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction. Issue Resolution: Work with internal teams to resolve client issues quickly. Performance Tracking: Monitor customer satisfaction and key success metrics. Requirements Experience: 1-3 years in customer success, account management, or similar roles. Skills: Strong communication, problem-solving, and relationship-building skills. Proficiency in CRM tools (Salesforce, HubSpot, etc.). Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth. Benefits Device Reimbursement Dynamic Office Culture at Noida, Sector 2 Career Growth Opportunities Skills:- Customer Success, Account Management, Key account management, Customer Retention, Consultative Selling, SaaS, Revenue growth, Revenue management, Customer Relationship Management (CRM), Customer Acquisition, Client Management, Onboarding and New business development Show more Show less