Customer Success Executive

MyOperator

As a Customer Success Executive-Enterprise Accounts, you’ll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 2–4 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. You’ll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies

Key Objectives-

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

Responsibilities-

• Manage a portfolio of SMB accounts, developing and executing account plans to meet revenue targets.
• Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
• Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
• Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's Business AI Operator platform and its unified solutions, differentiating them in the market
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
• Participate in industry events, conferences, and networking.
• Bachelor’s degree in Business, Sales, Marketing, or related field (MBA is a plus).
• 1–3 years of experience in Account Management, SaaS, or AI/communication solutions.
• Proven track record in meeting/exceeding revenue goals and scaling accounts.
• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management.
• Technical fluency to discuss AI-powered products and telephony/automation solutions.
• Data-driven approach to performance measurement and optimization.

Skills

• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Technical fluency to discuss AI-powered products, GenAI Chatbots & Voicebots,
• WhatsApp Business API, and advanced telephony/automation solutions
• A data-driven approach to performance measurement and optimization.