Jaynik Eduserve Private Limited

About the internship Selected intern's day-to-day responsibilities include: 1. Assist in lead generation through calls, emails, and online research. 2. Qualify and nurture prospects to support the sales pipeline. 3. Maintain and update CRM with customer interactions. 4. Schedule meetings or demos for senior sales staff. 5. Support in preparing sales presentations and proposals. 6. Follow up on inbound inquiries and marketing campaigns. 7. Collaborate with the sales and marketing team to meet targets. 8. Provide regular reports on sales activities and progress. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship (MBA Marketing) 2. can start the internship from 1st July 25 3. are available for duration of 3 months 4. have relevant skills and interests Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹8,000.00 per month Schedule: Day shift Education: Master's (Required) Work Location: In person Expected Start Date: 01/07/2025

Key Responsibilities: Handle customer queries and support requests via phone, email, or chat Perform accurate and timely data entry and record-keeping Assist in resolving customer issues with empathy and efficiency Maintain clear communication and follow-ups with customers Collaborate with internal teams to ensure smooth service delivery Requirements: Strong communication skills in English, Telugu, and Hindi Good listening and problem-solving abilities Basic knowledge of data entry and computer systems (MS Office, etc.) Ability to work independently and as part of a team Friendly, patient, and customer-oriented attitude Job Types: Full-time, Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 9998441065 Expected Start Date: 01/07/2025

About the internship Selected intern's day-to-day responsibilities include: 1. Assist in lead generation through calls, emails, and online research. 2. Qualify and nurture prospects to support the sales pipeline. 3. Maintain and update CRM with customer interactions. 4. Schedule meetings or demos for senior sales staff. 5. Support in preparing sales presentations and proposals. 6. Follow up on inbound inquiries and marketing campaigns. 7. Collaborate with the sales and marketing team to meet targets. 8. Provide regular reports on sales activities and progress. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship (MBA Marketing) 2. can start the internship from 1st July 25 3. are available for duration of 3 months 4. have relevant skills and interests Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹8,000.00 per month Schedule: Day shift Education: Master's (Required) Work Location: In person Expected Start Date: 01/07/2025

Key Responsibilities: Handle customer queries and support requests via phone, email, or chat Perform accurate and timely data entry and record-keeping Assist in resolving customer issues with empathy and efficiency Maintain clear communication and follow-ups with customers Collaborate with internal teams to ensure smooth service delivery Requirements: Strong communication skills in English, Telugu, and Hindi Good listening and problem-solving abilities Basic knowledge of data entry and computer systems (MS Office, etc.) Ability to work independently and as part of a team Friendly, patient, and customer-oriented attitude Job Types: Full-time, Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 9998441065 Expected Start Date: 01/07/2025

Job Summary: We are seeking a dedicated and detail-oriented Payroll Specialist to oversee staff management and end-to-end payroll operations at our Government Academy. The ideal candidate will be responsible for maintaining accurate staff records, managing payroll processing, ensuring compliance with applicable government rules and regulations, and supporting administrative functions related to employee compensation. Key Responsibilities: 1. Payroll Management: 2. Staff Management: Maintain an up-to-date staff master list including appointments, transfers, promotions, retirements, and resignations. Coordinate with HR/administration for timely onboarding and offboarding of staff. Monitor staff attendance records and integrate them with payroll calculations. Manage service records, leave balances, and other employment-related documentation. 3. Compliance & Reporting: Ensure timely filing of statutory contributions (PF, ESI, income tax, etc.) in accordance with government regulations. Assist in internal and external audits related to payroll and staffing. Generate periodic payroll and manpower reports as required by the academy or regulatory bodies. Stay updated on government service rules, pay commission revisions, and circulars affecting payroll and staffing. Qualifications & Skills: Bachelor’s degree in Commerce, Accounting, HR, or a related field (Master’s degree preferred). 1-2 years of experience in payroll processing and staff management, preferably in a government or educational institution. Familiarity with government pay structure, service rules, and statutory deductions. Proficient in MS Excel and payroll/accounting software. Strong organizational, problem-solving, and communication skills. Attention to detail and ability to handle confidential information with integrity. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

Key Responsibilities: Handle customer queries and support requests via phone, email, or chat Perform accurate and timely data entry and record-keeping Assist in resolving customer issues with empathy and efficiency Maintain clear communication and follow-ups with customers Collaborate with internal teams to ensure smooth service delivery Requirements: Strong communication skills in English and Hindi Good listening and problem-solving abilities Basic knowledge of data entry and computer systems (MS Office, etc.) Ability to work independently and as part of a team Friendly, patient, and customer-oriented attitude Job Types: Full-time, Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 07/07/2025

Key Responsibilities: Handle customer queries and support requests via phone, email, or chat Perform accurate and timely data entry and record-keeping Assist in resolving customer issues with empathy and efficiency Maintain clear communication and follow-ups with customers Collaborate with internal teams to ensure smooth service delivery Requirements: Strong communication skills in English and Hindi Good listening and problem-solving abilities Basic knowledge of data entry and computer systems (MS Office, etc.) Ability to work independently and as part of a team Friendly, patient, and customer-oriented attitude Job Types: Full-time, Internship Contract length: 3 months Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 07/07/2025

Company Overview Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered. About the Role: We are seeking a skilled Tally Developer to customize, extend, and maintain Tally ERP (Tally Prime) solutions for our internal operations and/or client needs. You will work closely with our accounting and IT teams to deliver solutions that improve financial workflows, automate reporting, and integrate Tally with other business systems. Key Responsibilities: Design and develop TDL (Tally Definition Language) modules based on business requirements. Customize Tally ERP for voucher types, reports, invoices, and print formats. Develop integration solutions between Tally and third-party platforms via APIs/XML/ODBC. Generate MIS reports and dashboards using Tally data. Troubleshoot and resolve issues in existing TDL scripts. Maintain version control and documentation of TDL developments. Liaise with accounting, compliance, and IT teams to gather requirements and ensure functional accuracy. Stay updated with changes in Tally Prime and recommend best practices or enhancements. Key Requirements: Proven experience in Tally ERP 9 / Tally Prime customization and development. Proficiency in TDL (Tally Definition Language). Experience with API integration, Tally XML/JSON, and ODBC connectors is a plus. Knowledge of basic accounting principles and workflows. Good problem-solving and debugging skills. Ability to work independently and manage multiple development tasks. Good to Have: Experience with GST reports, E-invoicing, and Tally audits. Familiarity with web technologies like PHP, .NET, or Python for integrations. Knowledge of SQL or other database systems. Education: Bachelor's degree in Computer Science, IT, Commerce, or related field. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person

Job Summary: We are looking for an experienced and motivated Customer Support Manager to lead and oversee the customer support team at our company. This role is key to ensuring our customers receive top-tier service and support. The Customer Support Manager will be responsible for managing day-to-day operations of the support team, driving customer satisfaction, developing team members, and improving support processes. You will work closely with cross-functional teams (Sales, IT, Product) to ensure that customer issues are resolved quickly and effectively. Key Responsibilities: Team Management and Leadership: Lead, motivate, and manage a team of customer support representatives, ensuring high performance, professional development, and a positive team culture. Provide ongoing coaching, feedback, and performance reviews to team members. Set clear team goals and KPIs, tracking performance and ensuring targets are met or exceeded. Handle escalation of complex or unresolved customer issues, ensuring timely and satisfactory resolution. Customer Satisfaction & Experience: Ensure customers have an excellent experience through timely, helpful, and empathetic support. Develop strategies to maintain and increase customer satisfaction and loyalty. Implement customer feedback mechanisms (surveys, reviews) and track trends to improve customer service. Monitor customer support interactions for quality assurance, identifying areas for improvement. Operational Efficiency: Oversee daily support operations, ensuring efficient case management, timely response, and appropriate prioritization of support tickets. Collaborate with the IT and Product teams to resolve technical issues and improve the overall customer experience. Develop and maintain support processes, procedures, and workflows to ensure scalability and efficiency in handling customer queries. Use support analytics to identify and address bottlenecks, inefficiencies, and areas for improvement. Training & Development: Develop and implement training programs to ensure the customer support team is well-versed in company products, services, and support tools. Regularly assess team skills and knowledge gaps, providing additional training and resources as needed. Foster a continuous learning culture within the team, keeping staff updated on new product features and industry trends. Reporting & Analysis: Track and report on key performance metrics (e.g., response time, resolution time, customer satisfaction scores, etc.). Analyze customer support data to identify trends, recurring issues, and opportunities for product or service improvements. Prepare and present regular reports to senior management on team performance, customer feedback, and support-related metrics. Collaboration with Cross-Functional Teams: Work closely with Sales, IT, Product Development, and other departments to address customer needs, resolve issues, and communicate product updates. Provide insights to the Product and Development teams based on customer feedback and recurring issues. Assist in the creation of knowledge bases, FAQs, and other customer-facing documentation. Process Improvement & Strategy: Continuously evaluate and improve customer support processes and strategies to enhance efficiency and customer satisfaction. Stay up to date with industry best practices and implement new technologies, tools, or methods to improve support operations. Contribute to the development of long-term customer support strategies that align with the company’s goals. Qualifications: Education: Bachelor's or Master degree in Business Administration, Information Technology, or a related field. Relevant certifications in customer support or management are a plus. Experience: Minimum 3-5 years of experience in a customer support role, with at least 2 years in a managerial or leadership capacity, preferably within an IT or SaaS company. Proven track record in managing a team and improving customer support processes and outcomes. Strong understanding of customer support software, CRM systems (e.g., Zendesk, Salesforce), and data analytics tools. Skills & Abilities: Excellent leadership and people management skills, with the ability to coach, motivate, and inspire a diverse team. Strong problem-solving abilities, with a customer-first mentality and a focus on achieving solutions. Ability to analyze and interpret customer data, derive actionable insights, and make data-driven decisions. Ability to manage multiple tasks and priorities in a fast-paced, high-pressure environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: Customer Support Manager: 2 years (Required) Work Location: In person