Company Description Twigaa.ai is an AI-based Travel SaaS platform designed for travel agents, Destination Management Companies (DMCs), hotels, and activity providers engaged in experiential travel. The platform aims to empower users with the latest AI technologies through a SaaS model. It provided an ERP tool with an end-to-end solution for DMCs and currently we are covering mainly East & Southern Africa for their safari tourism. While still in its early stages, Twigaa.ai has already achieved revenue and boasts close to 50 paid customers. Role Description This is a full-time remote role for a Travel Tech Sales Person. The Travel Tech Sales Person will be responsible for identifying and pursuing sales opportunities, providing exceptional customer service, and communicating the benefits of Twigaa.ai's platform. The role primarily is to take leads form the inside sales person, and then close sales while our customer success will take over from there. Qualifications Technical Sales and Sales skills Exceptional Customer Service and Communication skills Ability to work independently and remotely Strong problem-solving skills Experience in the travel or SaaS industries is a plus Should have sold software to East / Southern Africa Experience in selling SaaS software is a huge plus Bachelor's degree in Business, Marketing, Tourism, or related field
As a Customer Success Executive, you will be the primary point of contact for all newly onboarded customers. Your role begins right after sales closes a deal. You will be responsible for: • Ensuring customers fully onboard, understand, and actively use the Twigaa platform • Configuring basic settings for customers (no coding required) • Understanding customer workflows and helping them tailor Twigaa to their needs • Providing product training calls, demos, and follow-ups • Monitoring product adoption and making sure every customer actually uses the tool • Acting as the bridge between customers and internal technical teams • Helping maintain documentation, support FAQs, and best-practice guides ⸻ What We’re Looking For ✔ Experience • 1–5 years in Customer Success for a SaaS product (mandatory) • Experience onboarding international customers is a strong advantage • Familiarity with dashboards, online tools, or CRM systems—comfortable using new software quickly ✔ Skills • Excellent English communication (spoken + written) • Strong client-handling & relationship-building abilities • Process-oriented, dependable, and proactive • Ability to explain technical concepts in a simple and friendly way • Tech-savvy; comfortable working with web apps, settings, configurations (no coding needed) ✔ Work Requirements • Must have a good work-from-home setup (quiet space, camera for calls) • Reliable high-speed Wi-Fi • Good laptop capable of handling SaaS tools and Zoom calls • Ability to work independently and be available for meetings with international clients Why Join Twigaa? • Join a fast-growing, global travel-tech SaaS startup • Work 100% remote from anywhere in India • Work closely with international customers and learn cutting-edge SaaS workflows • High ownership, direct impact, and a collaborative environment ⸻ How to Apply Send your resume + 2–3 lines on your past Customer Success experience to: 📧 jobs@twigaa.ai Subject: Application – Customer Success Executive