Customer Success Executive

As a Customer Success Executive, you will be the primary point of contact for all newly onboarded customers. Your role begins right after sales closes a deal. You will be responsible for:

• Ensuring customers fully onboard, understand, and actively use the Twigaa platform

• Configuring basic settings for customers (no coding required)

• Understanding customer workflows and helping them tailor Twigaa to their needs

• Providing product training calls, demos, and follow-ups

• Monitoring product adoption and making sure every customer actually uses the tool

• Acting as the bridge between customers and internal technical teams

• Helping maintain documentation, support FAQs, and best-practice guides

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What We’re Looking For

✔ Experience

• 1–5 years in Customer Success for a SaaS product (mandatory)

• Experience onboarding international customers is a strong advantage

• Familiarity with dashboards, online tools, or CRM systems—comfortable using new software quickly

✔ Skills

• Excellent English communication (spoken + written)

• Strong client-handling & relationship-building abilities

• Process-oriented, dependable, and proactive

• Ability to explain technical concepts in a simple and friendly way

• Tech-savvy; comfortable working with web apps, settings, configurations (no coding needed)

✔ Work Requirements

• Must have a good work-from-home setup (quiet space, camera for calls)

• Reliable high-speed Wi-Fi

• Good laptop capable of handling SaaS tools and Zoom calls

• Ability to work independently and be available for meetings with international clients

Why Join Twigaa?

• Join a fast-growing, global travel-tech SaaS startup

• Work 100% remote from anywhere in India

• Work closely with international customers and learn cutting-edge SaaS workflows

• High ownership, direct impact, and a collaborative environment

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How to Apply

Send your resume + 2–3 lines on your past Customer Success experience to:

📧 jobs@twigaa.ai

Subject: Application – Customer Success Executive