Relationship Manager Intern

About Us MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. About The Customer Success Team The Customer Success team at MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers. Role Overview We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution. Responsibilities Team Leadership and Development: Lead, mentor, and motivate a team of Customer Success Managers/Associates. Set team goals and KPIs aligned with the overall customer success strategy. Conduct regular performance reviews, providing constructive feedback and coaching for professional growth. Foster a collaborative and high-performing team environment. Identify training needs and facilitate professional development opportunities for team members. Customer Success Strategy and Execution: Contribute to the development and implementation of customer success strategies, playbooks, and processes. Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value. Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement. Act as an escalation point for complex customer issues, ensuring timely and effective resolution. Client Relationship Management: Manage relationships with key or strategic customer accounts as needed. Understand customer objectives and align them with our offerings. Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities. Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs. Process Improvement: Identify opportunities to improve customer success processes and tools. Contribute to the development of best practices within the Customer Success team. Reporting and Analysis: Track and report on team and customer success metrics to leadership. Provide insights and recommendations based on data analysis. Qualifications 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field. 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams. Strong understanding of customer success principles and best practices. Excellent communication, interpersonal, and presentation skills. Proven ability to build and maintain strong relationships with customers. Strong problem-solving and analytical skills. Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.). Ability to work independently and as part of a team. Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Skills:- Communication Skills, Negotiation, Team Management, Sales, Time management, Business Development, Relationship building and Business relationship management Show more Show less