Sales & Support (Customer Success Executive) Night Shift

Role Overview: You are a proactive and performance-driven Customer Success Executive responsible for representing our SaaS product to global customers during night shift operations. Your role involves handling sales-oriented conversations such as upselling, converting leads, and onboarding, as well as service-related tasks like resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction. Key Responsibilities: - Provide prompt, clear, and professional responses to customer inquiries via email, chat, or calls during night shift hours - Troubleshoot basic technical issues and monitor customer usage to ensure successful product adoption - Identify opportunities for upselling or cross-selling features, plans, or services - Guide new leads through the onboarding process, provide product demos, and convert trials into paid customers - Build strong, long-term relationships with customers to ensure loyalty and satisfaction - Gather feedback and share customer insights with the product and marketing teams - Maintain accurate records of customer interactions using CRM tools Qualifications Required: - 1-4 years of experience in Customer Success, Technical Support, or SaaS Sales roles - Excellent written and spoken English communication skills - Prior experience in handling both inbound support and outbound sales - Comfort with working night shifts, holidays, and weekends when necessary - Familiarity with SaaS platforms and CRM tools like HubSpot, ZOHO, etc. - Problem-solving attitude and knowledge of technical troubleshooting or support processes,