Experience : 2+ year Key Responsibilities: Handle incoming customer calls professionally and courteously, adhering to company guidelines and standards. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding while gathering the necessary information to address their needs effectively. Provide accurate and timely information about products & services to assist customers in making informed decisions. Identify and analyze customer issues, taking ownership of resolving problems through effective troubleshooting and collaboration with the concerned person. Manage customer accounts, update relevant information, and maintain accurate records of interactions in the CRM system. Follow processes and procedures to escalate complex issues when necessary, ensuring prompt resolution. Utilize active communication skills to educate customers on self-service options, online resources, and tools available to enhance their experience. Keep up-to-date with product knowledge and best practices to deliver accurate and up-to-date information to customers. Skill s: Proven experience in a customer service role, preferably in an international voice process .Exceptional verbal communication skills with fluency in English. Strong active listening skills and the ability to understand and address customer needs effectively .Excellent problem-solving skills, with the ability to think quickly and provide appropriate solutions .Patience, empathy, and the ability to remain calm under pressure. Familiarity with basic computer skills. Adaptability to changing processes and procedures in a dynamic work environment. Strong time management skills with the ability to handle a high volume of calls and prioritize tasks .Positive attitude, team player, and willingness to go the extra mile to exceed customer expectations .Flexibility to work night shifts, including, weekends, and holidays as required . Show more Show less
Experience: 2-4 years Location: S.G. Highway, Ahmedabad Send CV: hr@isummation.com Job Description: We are seeking a skilled AI Developer with 2–4 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in training models over images and text, with a strong focus on Generative AI (GenAI) technologies. You will collaborate with cross-functional teams to develop and deploy AI solutions that drive innovation and enhance our product offerings. Key Responsibilities: Design, develop, and fine-tune AI models for image and text data, utilizing Generative AI techniques such as Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and transformer models. Implement, train, and optimize deep learning models for Natural Language Processing (NLP), Computer Vision (CV), and multimodal AI tasks. Manage the end-to-end lifecycle of AI projects, including data collection, preprocessing, model training, evaluation, and deployment. Collaborate with data scientists, software engineers, and product managers to integrate AI solutions into existing systems and products. Stay abreast of the latest advancements in AI research and apply innovative techniques to solve complex problems. Ensure ethical AI development practices, prioritizing fairness, transparency, and privacy in all AI solutions. Required Skills and Qualifications: Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. 2–4 years of hands-on experience in developing AI solutions, with a focus on Generative AI models. Proficiency in programming languages such as Python, and experience with AI frameworks like TensorFlow, PyTorch, or Keras. Strong understanding of deep learning algorithms, particularly in generative models like GANs, VAEs, and transformer architectures. Experience in preprocessing and augmenting large datasets for training AI models. Familiarity with cloud platforms (AWS, GCP, Azure) for model training and deployment. Excellent problem-solving skills and the ability to work collaboratively in a team environment. Preferred Skills: Experience with Natural Language Processing (NLP) techniques and frameworks. Knowledge of MLOps practices and tools for continuous integration and deployment of AI models. Familiarity with ethical AI practices, including strategies for mitigating bias and ensuring responsible AI usage. Show more Show less
Experience: 5+ years Location: S.G. Highway, Ahmedabad Send CV: hr@isummation.com Job Description: We are seeking a skilled AI Developer with 2–4 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in training models over images and text, with a strong focus on Generative AI (GenAI) technologies. You will collaborate with cross-functional teams to develop and deploy AI solutions that drive innovation and enhance our product offerings. Key Responsibilities: Design, develop, and fine-tune AI models for image and text data, utilising Generative AI techniques such as Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and transformer models. Implement, train, and optimise deep learning models for Natural Language Processing (NLP), Computer Vision (CV), and multimodal AI tasks. Manage the end-to-end lifecycle of AI projects, including data collection, pre-processing, model training, evaluation, and deployment. Collaborate with data scientists, software engineers, and product managers to integrate AI solutions into existing systems and products. Stay abreast of the latest advancements in AI research and apply innovative techniques to solve complex problems. Ensure ethical AI development practices, prioritising fairness, transparency, and privacy in all AI solutions. Required Skills and Qualifications : Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. 2–4 years of hands-on experience in developing AI solutions, with a focus on Generative AI models. Proficiency in programming languages such as Python and experience with AI frameworks like TensorFlow, PyTorch, or Keras. Strong understanding of deep learning algorithms, particularly in generative models like GANs, VAEs, and transformer architectures. Experience in pre-processing and augmenting large datasets for training AI models. Familiarity with cloud platforms (AWS, GCP, Azure) for model training and deployment. Excellent problem-solving skills and the ability to work collaboratively in a team environment. Preferred Skill s: Experience with Natural Language Processing (NLP) techniques and frameworks . Knowledge of MLOps practices and tools for continuous integration and deployment of AI models . Familiarity with ethical AI practices, including strategies for mitigating bias and ensuring responsible AI usag e.
Job Title: Sales & Support (Customer Success Executive) – Night Shift (Sales + Service) Location: Bodakdev, Ahmedabad, GJ. (On-site) Experience: 1-4 years Vacancy: Multiple Openings Employment Type: Full-Time Perks: Competitive Salary + Attractive Incentive Structure About the Role: We are looking for a proactive and performance-driven Customer Success Executive who will be the face of our SaaS product to global customers during night shift operations. The ideal candidate will handle both sales-oriented conversations (upselling, converting leads, onboarding) and service-related tasks (resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction). Key Responsibilities: Act as the first point of contact for customer inquiries during night shift hours. Provide prompt, clear, and professional responses via email, chat, or calls. Troubleshoot basic technical issues and escalate when necessary. Monitor customer usage and proactively reach out to ensure successful product adoption. Identify opportunities to upsell or cross-sell features, plans, or services. Guide new leads through the onboarding process and provide product demos. Convert trials into paid customers by understanding their business needs and aligning product benefits. Build strong, long-term relationships with customers to ensure loyalty and satisfaction. Gather feedback and share customer insights with the product and marketing teams. Maintain accurate records of customer interactions using CRM tools. Skills & Requirements: 1–7 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills. Prior experience in handling both inbound support and outbound sales is preferred. Comfortable working night shifts (as per US), holidays, and even on weekends when required. Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc) Problem-solving attitude with a focus on customer satisfaction and product value. Knowledge of technical troubleshooting or support processes.
You are a proactive and performance-driven Customer Success Executive responsible for representing our SaaS product to global customers during night shift operations. Your role involves handling sales-oriented conversations such as upselling, converting leads, and onboarding, as well as service-related tasks like resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction. As the first point of contact for customer inquiries during night shift hours, you must provide prompt, clear, and professional responses via email, chat, or calls. Additionally, you will troubleshoot basic technical issues, monitor customer usage to ensure successful product adoption, and identify opportunities for upselling or cross-selling features, plans, or services. Guiding new leads through the onboarding process, providing product demos, and converting trials into paid customers are also key responsibilities. Building strong, long-term relationships with customers to ensure loyalty and satisfaction is crucial. You will gather feedback and share customer insights with the product and marketing teams, as well as maintain accurate records of customer interactions using CRM tools. To excel in this role, you should have 1-4 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills are required, along with prior experience in handling both inbound support and outbound sales. Comfort with working night shifts, holidays, and weekends when necessary is essential. Familiarity with SaaS platforms and CRM tools like HubSpot, ZOHO, etc., a problem-solving attitude, and knowledge of technical troubleshooting or support processes will be advantageous.,
Job Description We are seeking a skilled AI Developer with 24 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in training models over images and text, with a strong focus on Generative AI (GenAI) technologies. You will collaborate with cross-functional teams to develop and deploy AI solutions that drive innovation and enhance our product Responsibilities : Design, develop, and fine-tune AI models for image and text data, utilising Generative AI techniques such as Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and transformer models. Implement, train, and optimise deep learning models for Natural Language Processing (NLP), Computer Vision (CV), and multimodal AI tasks. Manage the end-to-end lifecycle of AI projects, including data collection, pre-processing, model training, evaluation, and deployment. Collaborate with data scientists, software engineers, and product managers to integrate AI solutions into existing systems and products. Stay abreast of the latest advancements in AI research and apply innovative techniques to solve complex problems. Ensure ethical AI development practices, prioritising fairness, transparency, and privacy in all AI Skills and Qualifications : Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. 2 - 4 years of hands-on experience in developing AI solutions, with a focus on Generative AI models. Proficiency in programming languages such as Python and experience with AI frameworks like TensorFlow, PyTorch, or Keras. Strong understanding of deep learning algorithms, particularly in generative models like GANs, VAEs, and transformer architectures. Experience in pre-processing and augmenting large datasets for training AI models. Familiarity with cloud platforms (AWS, GCP, Azure) for model training and deployment. Excellent problem-solving skills and the ability to work collaboratively in a team Skills : Experience with Natural Language Processing (NLP) techniques and frameworks. Knowledge of MLOps practices and tools for continuous integration and deployment of AI models. Familiarity with ethical AI practices, including strategies for mitigating bias and ensuring responsible AI usage. (ref:hirist.tech)
You are a skilled AI Developer with 24 years of experience, and you will be joining a dynamic team. Your main responsibility will be to design, develop, and fine-tune AI models for image and text data, focusing on Generative AI technologies such as Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and transformer models. You will be implementing, training, and optimizing deep learning models for Natural Language Processing (NLP), Computer Vision (CV), and multimodal AI tasks. Your role will also involve managing the end-to-end lifecycle of AI projects, including data collection, pre-processing, model training, evaluation, and deployment. Collaboration with data scientists, software engineers, and product managers to integrate AI solutions into existing systems and products will be crucial. Staying updated with the latest advancements in AI research and applying innovative techniques to solve complex problems will be expected from you. Your qualifications should include a Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field, along with 2 - 4 years of hands-on experience in developing AI solutions, particularly in Generative AI models. Proficiency in programming languages such as Python and experience with AI frameworks like TensorFlow, PyTorch, or Keras is necessary. A strong understanding of deep learning algorithms, especially in generative models like GANs, VAEs, and transformer architectures, is required. Experience in pre-processing and augmenting large datasets for training AI models will be advantageous. Moreover, familiarity with cloud platforms (AWS, GCP, Azure) for model training and deployment is preferred. Excellent problem-solving skills and the ability to work collaboratively in a team are essential. Experience with Natural Language Processing (NLP) techniques and frameworks, knowledge of MLOps practices and tools for continuous integration and deployment of AI models, and familiarity with ethical AI practices, including strategies for mitigating bias and ensuring responsible AI usage, will be beneficial for this role.,
We are seeking a talented 3+ year experienced Full Stack Developer with expertise in Node.js and React.js to join our dynamic team immediately. As a Full Stack Developer, you will be responsible for building and maintaining scalable, high-performance software solutions. You will work closely with cross-functional teams, contributing to both back-end and front-end development, and helping shape the technical architecture of the application. If you are passionate about developing cutting-edge web applications and have hands-on experience with Node.js, React, Next.js, and TypeScript, we want to hear from you! Key Responsibilities: Develop and maintain both front-end and back-end solutions for web applications. Work with Node.js, Express.js, and NestJS to build scalable back-end services. Design, implement, and optimise user-facing features using React.js and Next.js. Utilise TypeScript for both front-end and back-end development to ensure maintainable, scalable code. Collaborate with designers, product managers, and other developers to define and implement new features. Manage database systems, such as MySQL and MongoDB, for both structured and unstructured data. Troubleshoot, debug, and optimise application performance. Participate in code reviews and contribute to maintaining best practices across the team. Ensure responsive, user-friendly, and accessible front-end experiences. Contribute to the full software development lifecycle: from ideation to deployment and maintenance. Required Skills & Qualifications: 3+ years of professional experience as a Full Stack Developer or in a similar role. Strong experience with Node.js and proficiency in JavaScript/TypeScript. Solid understanding of front-end development with React.js, Next.js, and TypeScript. Experience with Express.js and NestJS frameworks is a plus. Familiarity with relational and non-relational databases like MySQL, MongoDB, and PostgreSQL. Solid understanding of RESTful APIs and WebSocket integration. Comfortable working with version control systems (e.g., Git). Ability to write clean, maintainable, and well-documented code. Strong problem-solving skills and an analytical mindset. Team-oriented with good communication and collaboration skills. Familiarity with cloud platforms (AWS, Azure, etc.) is a bonus. Desired Skills (Nice to Have): Experience with CI/CD pipelines and cloud deployment. Understanding of GraphQL and server-side rendering techniques. Familiarity with Docker and containerised environments. Send Your Updated CV to hr@isummation.com Or Call: +91 8160952788
We are looking for a talented Full Stack Developer with over 3 years of experience, specializing in Node.js and React.js. As a Full Stack Developer, your main responsibility will involve creating and maintaining scalable, high-performance software solutions. You will collaborate closely with various teams, contributing to both back-end and front-end development, while also influencing the technical architecture of the application. If you are enthusiastic about developing innovative web applications and possess hands-on expertise in Node.js, React, Next.js, and TypeScript, we are eager to learn more about you! Your responsibilities will include developing and managing front-end and back-end solutions for web applications. You will utilize Node.js, Express.js, and NestJS to construct scalable back-end services. Moreover, you will design, implement, and enhance user-facing features using React.js and Next.js, leveraging TypeScript for both front-end and back-end development to ensure the creation of maintainable and scalable code. Collaboration with designers, product managers, and other developers to define and implement new features is a crucial part of the role. Additionally, you will be responsible for managing database systems such as MySQL and MongoDB for structured and unstructured data, troubleshooting, debugging, and optimizing application performance, participating in code reviews, and contributing to maintaining best practices within the team. Ensuring responsive, user-friendly, and accessible front-end experiences and contributing to the entire software development lifecycle from ideation to deployment and maintenance are also part of your responsibilities. Qualifications: - 3+ years of professional experience as a Full Stack Developer or in a similar role. - Proficiency in Node.js and JavaScript/TypeScript. - Strong understanding of front-end development with React.js, Next.js, and TypeScript. - Experience with Express.js and NestJS frameworks would be advantageous. - Knowledge of databases like MySQL, MongoDB, and PostgreSQL. - Understanding of RESTful APIs and WebSocket integration. - Familiarity with version control systems (e.g., Git). - Ability to write clean, maintainable, and well-documented code. - Strong problem-solving skills and an analytical mindset. - Team-oriented with excellent communication and collaboration abilities. - Familiarity with cloud platforms (AWS, Azure, etc.) is a plus. Desired Skills: - Experience with CI/CD pipelines and cloud deployment. - Understanding of GraphQL and server-side rendering techniques. - Familiarity with Docker and containerized environments. If this opportunity excites you, please send your updated CV to hr@isummation.com or contact us at +91 8160952788.,
About The Job We are seeking a talented 3+ year experienced Full Stack Developer with expertise in Node.js and React.js to join our dynamic team immediately. As a Full Stack Developer, you will be responsible for building and maintaining scalable, high-performance software solutions. You will work closely with cross-functional teams, contributing to both back-end and front-end development, and helping shape the technical architecture of the application. If you are passionate about developing cutting-edge web applications and have hands-on experience with Node.js, React, Next.js, and TypeScript, we want to hear from you! Key Responsibilities Develop and maintain both front-end and back-end solutions for web applications. Work with Node.js, Express.js, and NestJS to build scalable back-end services. Design, implement, and optimise user-facing features using React.js and Next.js. Utilise TypeScript for both front-end and back-end development to ensure maintainable, scalable code. Collaborate with designers, product managers, and other developers to define and implement new features. Manage database systems, such as MySQL and MongoDB, for both structured and unstructured data. Troubleshoot, debug, and optimise application performance. Participate in code reviews and contribute to maintaining best practices across the team. Ensure responsive, user-friendly, and accessible front-end experiences. Contribute to the full software development lifecycle: from ideation to deployment and maintenance. Required Skills & Qualifications 3+ years of professional experience as a Full Stack Developer or in a similar role. Strong experience with Node.js and proficiency in JavaScript/TypeScript. Solid understanding of front-end development with React.js, Next.js, and TypeScript. Experience with Express.js and NestJS frameworks is a plus. Familiarity with relational and non-relational databases like MySQL, MongoDB, and PostgreSQL. Solid understanding of RESTful APIs and WebSocket integration. Comfortable working with version control systems (e.g., Git). Ability to write clean, maintainable, and well-documented code. Strong problem-solving skills and an analytical mindset. Team-oriented with good communication and collaboration skills. Familiarity with cloud platforms (AWS, Azure, etc.) is a bonus. Desired Skills (Nice To Have) Experience with CI/CD pipelines and cloud deployment. Understanding of GraphQL and server-side rendering techniques. Familiarity with Docker and containerised environments. (ref:hirist.tech)
As a JavaScript developer, you will be responsible for designing, developing, and implementing JavaScript solutions using Typescript, Node.js, Express.js, and ReactJS frameworks. Your role will involve developing and maintaining server-side network components, creating high-performance applications with testable, reusable, and efficient code, and managing databases and applications effectively. You will be required to implement security protocols, data protection measures, and storage solutions, as well as handle user authentication and authorization across various systems and environments. Integration of multiple data sources and databases into a unified system, creating database schemas to support business processes, and addressing urgent production issues outside of regular business hours will be part of your responsibilities. Additionally, you will need to set up automated testing platforms and unit tests, utilize code versioning tools like Git, and build lower-level features such as ORM. Test-driven development should be actively practiced, and proficiency in tools like Jest, Detox, and Cypress for testing is expected. To qualify for this position, you should have a minimum of 2 years of Node.js back-end experience or equivalent experience as a Full Stack developer with expertise in Node.js, React.js, databases, and APIs. Knowledge of micro-services, AWS Lambda functions, accessibility, and security compliance is essential. Experience with SQL, MongoDB, PostgreSQL, REST APIs, SOAP, and API management in production and test environments is required. Strong familiarity with Git, Github, ReactJS or similar frontend frameworks, DB migration, Elasticsearch, Redis, containers, Linux, and server management is preferred. Exceptional communication skills, teamwork, and the ability to work independently are crucial for success in this role.,
Job Title: Sales & Support (Customer Success Executive) Night Shift (Sales + Service) Location: Bodakdev, Ahmedabad, GJ. (On-site) Experience: 1-4 years Vacancy: Multiple Openings Employment Type: Full-Time Perks: Competitive Salary + Attractive Incentive Structure About the Role: We are looking for a proactive and performance-driven Customer Success Executive who will be the face of our SaaS product to global customers during night shift operations. The ideal candidate will handle both sales-oriented conversations (upselling, converting leads, onboarding) and service-related tasks (resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction). Key Responsibilities: Act as the first point of contact for customer inquiries during night shift hours. Provide prompt, clear, and professional responses via email, chat, or calls. Troubleshoot basic technical issues and escalate when necessary. Monitor customer usage and proactively reach out to ensure successful product adoption. Identify opportunities to upsell or cross-sell features, plans, or services. Guide new leads through the onboarding process and provide product demos. Convert trials into paid customers by understanding their business needs and aligning product benefits. Build strong, long-term relationships with customers to ensure loyalty and satisfaction. Gather feedback and share customer insights with the product and marketing teams. Maintain accurate records of customer interactions using CRM tools. Skills & Requirements: 17 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills. Prior experience in handling both inbound support and outbound sales is preferred. Comfortable working night shifts (as per US), holidays, and even on weekends when required. Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc) Problem-solving attitude with a focus on customer satisfaction and product value. Knowledge of technical troubleshooting or support processes. Show more Show less
We are seeking a talented 3+ year experienced Full Stack Developer with expertise in Node.js and React.js to join our dynamic team immediately. As a Full Stack Developer, you will be responsible for building and maintaining scalable, high-performance software solutions. You will work closely with cross-functional teams, contributing to both back-end and front-end development, and helping shape the technical architecture of the application. If you are passionate about developing cutting-edge web applications and have hands-on experience with Node.js, React, Next.js, and TypeScript, we want to hear from you! Key Responsibilities: Develop and maintain both front-end and back-end solutions for web applications. Work with Node.js, Express.js, and NestJS to build scalable back-end services. Design, implement, and optimise user-facing features using React.js and Next.js. Utilise TypeScript for both front-end and back-end development to ensure maintainable, scalable code. Collaborate with designers, product managers, and other developers to define and implement new features. Manage database systems, such as MySQL and MongoDB, for both structured and unstructured data. Troubleshoot, debug, and optimise application performance. Participate in code reviews and contribute to maintaining best practices across the team. Ensure responsive, user-friendly, and accessible front-end experiences. Contribute to the full software development lifecycle: from ideation to deployment and maintenance. Required Skills & Qualificatio ns: 3+ years of professional experience as a Full Stack Developer or in a similar rol e. Strong experience with Node.js and proficiency in JavaScript/TypeScrip t. Solid understanding of front-end development with React.js, Next.js, and TypeScrip t. Experience with Express.js and NestJS frameworks is a plu s. Familiarity with relational and non-relational databases like MySQL, MongoDB, and PostgreSQ L. Solid understanding of RESTful APIs and WebSocket integratio n. Comfortable working with version control systems (e.g., Git ). Ability to write clean, maintainable, and well-documented cod e. Strong problem-solving skills and an analytical mindse t. Team-oriented with good communication and collaboration skill s. Familiarity with cloud platforms (AWS, Azure, etc.) is a bonu s . Desired Skills (Nice to Ha ve): Experience with CI/CD pipelines and cloud deployme nt. Understanding of GraphQL and server-side rendering techniqu es. Familiarity with Docker and containerised environme n t s. Send Your Updated CV to hr@isummation.com Or Call: +91 8160952788
Job Title: Sales & Support (Customer Success Executive) – Night Shift (Sales + Service) Location: Bodakdev, Ahmedabad, GJ. (On-site) Experience: 1-4 years Vacancy: Multiple Openings Employment Type: Full-Time Perks: Competitive Salary + Attractive Incentive Structure About the Role: We are looking for a proactive and performance-driven Customer Success Executive who will be the face of our SaaS product to global customers during night shift operations. The ideal candidate will handle both sales-oriented conversations (upselling, converting leads, onboarding) and service-related tasks (resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction). Key Responsibilities: Act as the first point of contact for customer inquiries during night shift hours. Provide prompt, clear, and professional responses via email, chat, or calls. Troubleshoot basic technical issues and escalate when necessary. Monitor customer usage and proactively reach out to ensure successful product adoption. Identify opportunities to upsell or cross-sell features, plans, or services. Guide new leads through the onboarding process and provide product demos. Convert trials into paid customers by understanding their business needs and aligning product benefits. Build strong, long-term relationships with customers to ensure loyalty and satisfaction. Gather feedback and share customer insights with the product and marketing teams. Maintain accurate records of customer interactions using CRM tools. Skills & Requirements: 1–7 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills. Prior experience in handling both inbound support and outbound sales is preferred. Comfortable working night shifts (as per US), holidays, and even on weekends when required. Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc) Problem-solving attitude with a focus on customer satisfaction and product value. Knowledge of technical troubleshooting or support processes.