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Customer Success Manager

Customer Success Manager

Info Edge

3 - 6 years

9 - 12 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

customer success client success client servicing key account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Client Relationship Management:

Serve as the main point of contact for clients using our employer branding products.
Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights.

Employer Branding Strategy:

Work closely with clients to develop effective employer branding strategies.
Provide insights and recommendations based on industry best practices and market trends.
Assist in the creation of compelling employer branding campaigns and materials.

Project Coordination:

Collaborate with internal teams (design, content, marketing, etc.) to execute client projects.
Coordinate timelines, deliverables, and resources to ensure timely and successful project completion.

Campaign Execution and Analysis:

Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.).
Monitor campaign performance and conduct regular analysis.

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