337 Client Success Jobs

We are looking for an Senior Client Success Senior Manager with excellent interpersonal skills to lead and manage our dynamic team. Specific Job Duties / Responsibilities: Acting as the key liaison between the company and clients, ensuring that client needs are met. Formulating and executing strategies to improve process efficiency and client satisfaction. Leading the resolution of client complaints and issues, focusing on long-term solutions. Overseeing the collection, analysis, and presentation of client data and financial reports. Auditing and improving billing and collections operations. Managing team performance, resource allocation, and professional development. Keeping up-to-date with industry regulations and carrier rule changes. Collects and compiles accurate statistical reports Works closely with CSM, RCM and PET department Audits current procedures to monitor and improve efficiency of billing and collections operations Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payer regulations, guidelines, and requirements Participates in the development and implementation of good productivity practices Keep up to date with general carrier rule changes and distribute the information General Responsibility. Identify opportunities for automation Guiding & Hand holding the team Team Management Resource Management Performance Management Handling client escalations along with SD team and working on permanent solutions Responsible for the motivating the team regularly Ms. Farjana Shajahan - farjanas@billedright.com- 8148794767 If you are interested in the job, kindly send your resume to the above-mentioned email. Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. You can apply for other job opportunities at the below link https://billedright.zohorecruit.in/jobs/Careers

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. Responsibilities Experience and Skills Required: Typically, 10-15 years of total customer success and renewals/Sales/Channel experience. Min. 5 years of Software/Database sales experience is preferred. Experience managing enterprise account and creating upsell opportunities in a complex market is required. Broad knowledge of database and software & hardware business is preferred. Strong experience in driving go-to-market strategy/activities at scale. Strategic Sales Planning & Implementation - Orchestrates the development of strategic initiatives to advance market share/penetration within assigned accounts and achieve profitable growth. Competitive Positioning/Strategy - Uses competitive intelligence in account planning and sales activities to develop counter-strategies. Problem Solving - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution. Communication - Able to communicate effectively across multiple levels in a complex environment Strong leadership skills, including mentoring, team building, conflict resolution, and management. Excellent analytical thinking, analysis, and problem-solving skills. Excellent verbal and written communication skills, including negotiation, presentation, and influence. Must be highly organized, motivated, independent, a self-starter, and self-directed Must convey a positive, "can-do" attitude Education: Degree educated, preferably within Information Technology/Business Administration related subjects. Proficient in MS Word, Excel, PowerPoint, Outlook, and Video Conferencing software e.g. Zoom. Excellent English, Hindi, and Bangle speaking and writing interpersonal skills are desired. Good presentation skills. Job Description and Responsibilities: Builds financially sound, executable, revenue-driven business strategies within existing accounts across your territory Manages accounts throughout the entire sales/renewals process, and collaborates with team members in Sales/business development, consulting, and support to uncover all customer needs. Participates in the development, presentation, and sales of a value proposition. On-site customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts to manage customer relationships, identify upsell opportunities, and maximize sales in existing accounts. Working with MySQL Channel Manager in Partner recruitment, and enablement with new partners. Conducts regional renewals forecasts, territory planning, demand generation in existing accounts, deal strategy development, and trend analysis. Participates as a team member in strategic and tactical planning for the division. Identifies and drives the execution of breakthrough growth initiatives. Responsible for understanding Oracle MySQL's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Working closely with the APAC Regional Marketing team to organize and attend roadshows or exhibitions to promote MySQL solutions and demonstrate our technical capabilities to channel partners and end users throughout the region. Travels to customer sites to identify/develop new opportunities in existing accounts. Knowledge of Database sales, Oracle field sales cycle, and Oracle Partner program will be a bonus.

Account Manager: Lead client relationships, ensure satisfaction, manage accounts, upsell/cross-sell, coordinate with teams, track metrics, resolve escalations, and negotiate contracts. CRM experience and strong communication required.

Job Title: Customer Success Analyst Location: India Employment Type: Full-Time Experience Level: Mid-Level (Minimum 2 Years Experience) Reports to: Head of Customer Success About Us Raindrop Systems Inc. is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, Raindrop rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. At Raindrop We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth. Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. ________________________________________ Key Responsibilities • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). • Monitor key customer health metrics and take action on churn risks or upsell opportunities. • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. ________________________________________ Requirements • Bachelor’s degree in business, Communications, Marketing, or related field. • 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. • Proven ability to craft engaging and strategic customer success emails and campaigns. • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. • Experience with HubSpot CRM or similar tools is highly preferred. • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. • Will be working US Pacific Standard Time.

Responsibilities: Research, maintain, and update and new opportunities for themselves Should have a good presentation skills should have a client facing experience Domestic Market experience is must

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. New Client Lead Generation ; Market Research. Ability to interact with head hr and stake holders. Extraordinary communication skills Coordinate with clients to understand their needs, expectations, and requirements. Handle client queries and concerns in a timely and professional manner. Ensure seamless onboarding process for new clients by providing necessary documentation and support. Monitor client accounts to identify potential issues and take proactive measures to resolve them. Ensuring deliverability of work Share your resume : rekha@spectral.in Call / Whatsapp: +917042973368

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. New Client Lead Generation ; Market Research. Ability to interact with head hr and stake holders. Extraordinary communication skills Coordinate with clients to understand their needs, expectations, and requirements. Handle client queries and concerns in a timely and professional manner. Ensure seamless onboarding process for new clients by providing necessary documentation and support. Monitor client accounts to identify potential issues and take proactive measures to resolve them. Ensuring deliverability of work Share your resume : rekha@spectral.in Call / Whatsapp: +917042973368

Responsibilities: * Manage client relationships * Meet revenue targets * Communicate effectively with customers & stakeholders * Drive appointment generation * Ensure customer success Sales incentives Job/soft skill training Course reimbursements

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of 50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 4+ years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6.30 PM – 3.30 AM) 2 Way Cab support will be provided (Pick Up and Drop) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

Job description entomo is an Equal Opportunity Employer. The company promotes and supports a diverse workforce at all levels across the Company. The Company ensures that its associates or potential hires, third-party support staff and suppliers are not discriminated against, directly or indirectly, as a result of their colour, creed, cast, race, nationality, ethnicity or national origin, marital status, pregnancy, age, disability, religion or similar philosophical belief, sexual orientation, gender or gender reassignment, etc. As an Implementation Lead at this company, you will prioritize the goals and needs of our customers. Implementation Leads form a direct relationship with customers and provide them with timely value propositions. Implementation team works with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. Essential Skills: Should have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner. Should be able to work with cross-functional teams (e.g., Product, Sales, technology) to quickly come up with solutions that achieve customer objectives. Adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener. Constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell. Requirement and Qualifications: 6+ years of experience working with enterprise-level strategic customers on technology solutions. Ability to understand complex business requirements. Ability to quickly learn and explain technical concepts. Good project management skills. Strong critical thinking skills and ability to draw insights to improve the product and customer experience. Very good verbal and written communication & presentation skills. Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus. Very hands-on experience in Excel sheets and advanced data analysis. Excellent communication skills and experience working with a Cloud/SaaS company would be ideal.

A Customer Success Partner is a Individual Contributor responsible for ensuring the Client s Success from Client Onboarding till Servicing with Enriching Client Experience . Responsibilities you will have to take on- Handle all client communication to ensure client satisfaction Handle all internal communication to ensure KPIs, deliverables and deadlines are met Ensure all internal workflow and processes are followed by the cluster Coordinate with external stakeholders A candidate for this position must posses - A strong drive for results A keen attention to detail The willingness and curiosity to learn Proactiveness Excellent verbal and written English communication Verbal communication in local languages are a add on Problem-solving skills The ability to work in a fast-paced environment. Basic knowledge of Digital marketing and Traditional marketing Qualifications required for the role - Min 6 months experience as a CSM / account executive or a similar role in a marketing agency

Complete JD is available on our LinkedIn page, Proslisi Visit and take a look. Position: Sr. B2B Sales Experience: 812 Years Budget: Up to 15 LPA (depending on experience) Location: Bangalore Work Mode: Work from Office Annual bonus

Job Title: Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a companys products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success. Responsibilities: Managing the patient’s account and dealing with their complaints. Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise. Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction. Making the reports on drop rate and churn rates. Finding the loopholes, retaining the patients and handling the escalations. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels. Work with technical teams to customize and implement solutions that meet specific client needs. Requirements: A Master’s degree in Business Administration, Marketing, Communications, or a related field is typically required. At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager. At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.) Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships. Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams. Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization. Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail. Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc. Diversity, Equality, and Inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days’ work-week (Monday – Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday. #LI-DNI

We are seeking an experienced and proactive Support, Adoption, and Training Lead for our School ERP system. The role focuses on ensuring streamlining of School ERP through timely resolution of the issues/tickets raised, effective ERP usage across the institution through robust user support, continuous adoption strategies, and structured training programs. The ideal candidate will drive user engagement, maximize system utilization, and enable smooth digital transformation in school operations. Key Responsibilities: ERP User Support: - Act as the first point of contact for all ERP-related user queries (administrators, teachers, staff, parents, and students). - Troubleshoot and resolve functional, technical, and process-related ERP issues in a timely manner. - Maintain a knowledge base of common issues and solutions. - Collaborate with ERP vendor support teams to resolve complex technical problems. - Creation and Management of Knowledge Repository - Functional as well as Technical. - Analyse the Trend , RCA for the Issues raised and establish a structured governance and Reporting framework for management User Adoption Strategy: - Develop and implement a structured adoption strategy to encourage full utilization of the ERP system across departments. - Monitor user adoption metrics and identify departments or individuals requiring additional support. - Work with school leadership to communicate the benefits of the ERP system and drive cultural change toward digital-first processes. Training Program Development & Delivery: - Design and execute comprehensive training programs for different ERP user groups (school administrators, teachers, staff, parents, and students). - Create role-based training materials, including manuals, video tutorials, interactive guides, and FAQs. - Conduct in-person and virtual training sessions, workshops, and webinars. - Continuously assess and update training content based on system updates and user feedback. Performance Monitoring & Reporting: - Track and analyze user engagement, adoption rates, helpdesk ticket resolution times, and system usage statistics. - Prepare regular reports for management highlighting adoption trends, common issues, and improvement opportunities. - Recommend actions based on data insights to improve user experience and system utilization. Continuous Improvement: - Collect user feedback regularly to understand pain points and system improvement opportunities. - Collaborate with the ERP implementation team to communicate functional enhancement requests based on real-world usage. - Promote best practices for ERP usage and digital administration processes. Stakeholder Management: - Work closely with school leadership, academic staff, IT team, and ERP vendor to align support and training with institutional objectives. - Act as a bridge between end-users and technical teams, ensuring clear communication of user challenges and expectations.

Responsibilities: Research, maintain, and update and new opportunities for themselves Should have a good presentation skills should have a client facing experience Skills Experience must be in domestic market is required Client meeting exposure

Responsibilities: Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis.

As a Post-Sales Manager at our company, you will play a crucial role in ensuring seamless client onboarding, delivery, and long-term relationship management. Your responsibilities will include leading client onboarding, managing project delivery, acting as the primary client contact, building long-term relationships, collaborating with internal teams, tracking client health, and presenting account review reports. Additionally, you will be expected to maintain detailed client records, identify client needs patterns, and provide feedback for improvement. Key Responsibilities: - Lead client onboarding and facilitate a smooth handover from the sales team. - Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction. - Act as the primary point of contact for clients post-contract signing. - Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities. - Collaborate with internal teams to ensure client requirements are met. - Track client health, proactively address issues, and resolve escalations swiftly. - Develop and present account review reports, success metrics, and ROI to clients. - Maintain detailed records of client interactions, feedback, and opportunities in CRM tools. - Identify patterns in client needs and provide feedback to enhance our offerings. Qualifications Required: - Bachelors/Masters degree in Business, Marketing, or a related field. - Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector. - Proven track record of managing enterprise clients and delivering projects successfully. - Strong communication, relationship-building, and stakeholder management skills. - Ability to handle multiple accounts/projects simultaneously. - Proficiency in CRM tools and reporting. - Analytical mindset with the ability to measure client success and ROI. - Problem-solving skills and a customer-first attitude. This summary provides an overview of the responsibilities and qualifications required for the Post-Sales Manager position at our company.,

Lead U.S. tax compliance & advisory with focus on quality & KPIs Build, mentor & scale high-performing, tech-savvy tax teams Act as trusted advisor to CPA clients, ensuring satisfaction Drive growth via GTM strategy, innovation & performance Required Candidate profile 15+ yrs in U.S. tax compliance; 2+ yrs in service firm EA/CPA/CA qualified Expert in complex tax needs for multiple CPA clients Skilled in KPI models, value pricing, and service optimization

Role & responsibilities: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product and support. Strong presentation and training skills Customer-focused with a knack of identifying opportunities and solving problems. Preferred candidate profile: Excellent written and verbal communication skills specialist Good at MS Office, Word, PowerPoint, Excel Perks and Benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Role & responsibilities Build Excellent Client Relationships (CXOs/ Business Heads) as well as strong relationships with peers across business functions Responsible for Business Development Strategy & Process Manage client experience & ensuring client retention Develop expertise in concept selling Elevate opportunities to expand partnerships through upgrades & upsells Structure solutions for Client Organisations Spearhead personal Brand building opportunities Leverage in-house community, events, Research & Insights offerings to the clients Preferred candidate profile Communication skills. Relationship building skills. Problem Solving. Strong Analytical & Concept Ability. Confident in technology, platform & methodology.

Magma Digital Ventures (magmadigitalventures.com) is a holding company with businesses in offshore recruitment, digital marketing, and SaaS . Were looking for a Founders Office / Operations Associate to work directly with the founder and drive execution across our portfolio companies. This is a high-impact startup role where youll touch everything from operations and business analysis to project management and client success . What youll do: Manage cross-functional projects across recruitment, marketing, and SaaS Take recruitment and sales calls , support business development, and follow up on payments Oversee operations and fix gaps in processes end to end Interview and onboard candidates, manage teams across functions QA new product features and launch projects from scratch Step into ambiguous problems and solve them quickly Who you are: Fast, gritty, resourceful, and execution-focused Tech-savvy and hungry to learn 24 years of experience in operations, consulting, business analysis, project management, or startup roles Comfortable with pressure and ambiguity Not chasing work-life balance you want to build, own, and learn at speed If you thrive in founders office, operations associate, or generalist roles and love wearing multiple hats, this is for you. Show more Show less

Role Overview: We are seeking an experienced and customer-centric Post-Sales Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clientsensuring customer success, retention, and growth. What Youll Do: As a full-time Post Sales Manager, you will: Lead client onboarding and ensure smooth handover from the sales team. Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction. Act as the primary point of contact for clients post-contract signing. Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities. Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met. Track client health, proactively address issues, and resolve escalations quickly. Develop and present account review reports, success metrics, and ROI to clients. Maintain detailed records of client interactions, feedback, and opportunities in CRM tools. Identify patterns in client needs and provide feedback to improve Hack2skills offerings. You Should Have: Bachelors/Masters degree in Business, Marketing, or related field. Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector. Proven track record of managing enterprise clients and delivering projects successfully. Strong communication, relationship-building, and stakeholder management skills. Ability to handle multiple accounts/projects simultaneously. Proficiency in CRM tools and reporting. Analytical mindset with the ability to measure client success and ROI. Problem-solving skills and a customer-first attitude. Show more Show less

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: 1. Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2. Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call 3. Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience 4. Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5. Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: 1. Minimum of 1 year of experience in a similar role 2. Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3. Excellent organizational and time management skills 4. Ability to work collaboratively with internal teams and external stakeholders 5. Good analytical and problem-solving skills to pre-empt and resolve customer issues 6. Experience in the real estate industry is preferred but not mandatory.

Job Description: The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored solutions, conducting regular check-ins, and gathering feedback to facilitate continuous improvement. This role also involves collaborating with cross-functional teams to enhance product offerings and resolve customer issues. Key Responsibilities: - Onboard new customers and ensure they have a smooth transition to the platform. - Act as the primary point of contact for customer inquiries and issues. - Develop and maintain strong relationships with clients to enhance customer loyalty. - Conduct regular check-ins to assess customer satisfaction and gather feedback. - Analyze customer data to identify trends and insights for improving service. - Collaborate with sales and product teams to address customer needs and enhance features. - Create and maintain customer success documentation and resources. - Monitor key performance metrics related to customer health and satisfaction. - Facilitate training sessions and workshops for customers to maximize their use of the platform. Skills Required: - Strong communication and interpersonal skills. - Problem-solving abilities with a focus on customer satisfaction. - Ability to analyze data and generate actionable insights. - Project management skills with attention to detail. - Proficiency in understanding customer needs and offering suitable solutions. - Able to work collaboratively in a team-oriented environment. - Experience in customer success or account management is a plus. Tools Required: - CRM software (e.g., Salesforce, HubSpot). - Customer support tools (e.g., Zendesk, Freshdesk). - Data analysis tools (e.g., Excel, Tableau). - Communication platforms (e.g., Slack, Microsoft Teams). - Project management tools (e.g., Asana, Trello). This role is ideal for individuals seeking to make an impact in a dynamic environment while contributing to the success of both customers and the organization.

You will be working at eClerx, a company that serves some of the largest global companies, including 50 Fortune 500 clients. Clients rely on eClerx to solve their most complex problems and provide transformative insights. Working at eClerx will give you the opportunity to build expertise, challenge the status quo, think boldly, and help clients seize value. eClerx is a global leader in productized services, combining people, technology, and domain expertise to enhance business results. The company's mission is to set the benchmark for client service and success, while the vision is to be the preferred innovation partner for technology, data analytics, and process management services. Since its establishment in 2000, eClerx has collaborated with top companies in various industries such as financial services, telecommunications, retail, and high-tech. The company's innovative solutions and domain expertise assist businesses in optimizing operations, enhancing efficiency, and driving growth. With a workforce of over 18,000 employees worldwide, eClerx is committed to delivering excellence through smart automation and data-driven insights. The company values talent nurturing and offers hands-on experience to its employees.,