194 Client Success Jobs

We are currently experiencing rapid growth and are in search of an Associate Account Manager to join our team. As soon as you start, you will be able to contribute significantly to the team's success. This role offers the opportunity to collaborate closely with our agency clients and assist in expanding our business. Our focus is on growth, resourcefulness, and innovation, and we are seeking an individual with the determination and enthusiasm to help us excel in the market. We are looking for a high-performing individual with a strong sense of initiative. The ideal candidate should be detail-oriented, customer-centric, and capable of managing multiple projects seamlessly. This position will be instrumental in growing business with key programmatic stakeholders and assisting them in leveraging the value of Comscore's industry-leading audience and contextual targeting assets. In this role, you will be responsible for supporting the client success and account management cycle for programmatic buyers, agency trading desks, and managed service partners. Your duties will include understanding client needs through proactive outreach, providing targeting recommendations for agency clients, tracking campaign performance, and addressing client inquiries regarding Comscore segments and best practices. The qualifications for this position include 1-2 years of client success experience, with prior exposure to the programmatic or ad tech space considered a plus. The ability to adapt quickly in a fast-paced, data-driven environment is essential, as is familiarity with agencies, agency trading desks, and programmatic buying teams. Knowledge of the advertising technology landscape, including DSPs, SSPs, DMPs, and 3rd party data, is beneficial. Building trust with clients by understanding their objectives and recommending best practices is crucial, along with a proactive and adaptable mindset. The regular working hours for this position will encompass a combination of business hours in the US and India, typically from 2 pm to 11 pm IST. Occasionally, later hours may be required for meetings with teams in other regions. During the initial 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may also be necessary. Comscore offers a range of benefits, including medical coverage, pension contributions, annual leave, national and festival holidays, sick leave, additional leave for various occasions, and summer hours. Additionally, employees have access to internal career development opportunities, professional e-learning courses, and a supportive work environment that encourages innovation and collaboration across global markets. If you are motivated by significant challenges and interested in shaping the future of media for prominent brands, we invite you to consider joining our Pune-based GL team at Comscore. As a trusted partner in media measurement, Comscore provides valuable insights to organizations, helping them make informed decisions with confidence. Our commitment to values such as Integrity, Velocity, Accountability, Teamwork, and Servant Leadership unites us in our mission to simplify complexity for our clients and partners. Comscore is dedicated to fostering an inclusive culture that values diversity and welcomes individuals from various backgrounds. If you are ready to contribute to our vision and grow with us, we look forward to hearing from you.,

As a Sales Manager, you will be responsible for driving lead generation, client engagement, and establishing strong relationships with key stakeholders. Your duties will include mapping key influencers, understanding client requirements, and proposing solutions to meet their needs. You will manage the entire sales process from opportunity qualification to deal closure and post-sale collections. Collaboration with internal teams such as Consulting, Talent Operations, Finance, and Legal will be crucial to ensure seamless project execution and a positive customer experience. Additionally, you will focus on maintaining and expanding relationships with existing clients by identifying opportunities for upselling and cross-selling new solutions. To excel in this role, you should have a strong drive for results, strategic thinking skills, and the ability to influence and negotiate with diverse stakeholders. A proven track record in B2B sales, excellent relationship-building abilities, and strong analytical and execution skills are also essential. You should be self-driven, proactive, and willing to travel extensively across India for client engagement and business development purposes.,

OneMagnify is a global performance marketing organization that operates at the convergence of brand marketing, technology, and analytics. The company's primary services accelerate business growth, enhance real-time outcomes, and differentiate clients from their competitors. OneMagnify collaborates with clients to devise, execute, and oversee marketing and brand strategies utilizing analytical and predictive data models to offer valuable customer insights for boosting sales conversions. The commitment of OneMagnify towards employee growth and development goes beyond conventional approaches. The organization prides itself on nurturing an environment where each of its 700+ colleagues can flourish and achieve their utmost potential. OneMagnify has been acknowledged as a Top Workplace, Best Workplace, and Cool Workplace in the United States for a decade consecutively and was recently honored as a Top Workplace in India. Benefits OneMagnify provides an extensive benefits package, including Medical Insurance, PF, Gratuity, paid holidays, and more. About Us Whether the goal is to enhance awareness, advocacy, engagement, or efficacy, we propel brands forward by creating work that resonates with audiences and delivers results. Through meaningful analytics, compelling communications, and innovative technology solutions, we assist clients in tackling their most ambitious projects and overcoming significant challenges. We are an equal opportunity employer We firmly believe that innovative ideas and solutions stem from diverse perspectives. Hence, we are dedicated to offering every employee a workplace that is devoid of discrimination and intolerance. As an equal opportunity employer, we actively seek like-minded individuals to join our team. Role: Strategist The Strategist collaborates with our Client Success teams to devise and execute marketing, analytics, and technology strategies aimed at advancing clients" critical business requirements and objectives. The strategy team focuses on the core objectives of our clients and provides a strategic vision to help realize their plans. Are you naturally inquisitive and enjoy brainstorming fresh ideas and approaches If so, this role could be an excellent fit for you! About You: - You possess a natural curiosity and derive satisfaction from brainstorming innovative ideas. - You thrive in cross-functional and collaborative settings. - You are a proficient problem-solver with a knack for devising innovative business solutions. Responsibilities: - Engage in cross-functional teams and practice areas to develop and implement strategies seamlessly. - Analyze various data sets to formulate strategic recommendations for clients. - Create presentations comprising research, analyses, results, and key insights to ensure client satisfaction and engagement. - Support ongoing programs to drive continuous improvement by suggesting enhancements to existing strategies/execution plans to better align with clients" business needs. Requirements: - Bachelor's/Graduate degree from an accredited university with 1 year of working experience (or internship experience). - Proficiency in verbal and written communication. - Advanced skills in Microsoft Office, particularly Excel and PowerPoint. - Demonstrated ability to develop client-ready presentations using logical storyboarding techniques. - Deep understanding of the client's business landscape, coupled with strong problem-solving skills, organizational acumen, and attention to detail. - Experience or knowledge in industries such as automotive, financial services, healthcare, consumer & industrial products, and life sciences. - Previous experience in strategy development, execution, and data analysis, as well as working in a team-oriented environment, is advantageous. - Background in Management Consulting/Marketing/Digital Strategy. - Experience in strategy development, leveraging data/research to build a case and propose solutions.,

Any Diploma/Degree Good looking with decent personality. Must have Familiar to client interaction Must be well behaved and having good skills of speaking With Bike and Android phone Job Description: Collecting Documents From Clients

Key Responsibilities: Serve as a primary point of contact for assigned agencies and clients, ensuring their needs are met and concerns are addressed promptly. Execute diligent and proactive follow-up on all ongoing projects, inquiries, and deliverables with agencies and clients. Prepare and deliver professional presentations to agencies and clients, effectively conveying information and solutions. Maintain accurate records of client interactions and follow-up activities. Identify opportunities to enhance client satisfaction and strengthen partnerships. Collaborate with internal teams to ensure seamless service delivery and problem resolution. Required Skills: Proven experience in a client servicing, account management, or support role. Exceptional verbal and written communication skills, with a strong emphasis on clarity and professionalism. Good presentation skills, with the ability to articulate complex information clearly and engagingly. A client-first mindset, demonstrating empathy and a commitment to service excellence. Strong organizational skills and attention to detail, particularly in managing follow-up processes.

Job Description: We're looking for a passionate Key Account Manager (Customer Success) who'll launch India's biggest Ecommerce/D2C brands as Zippee customers & help them grow. You'll proactively partner with customers to ensure their success ( while working cross-functionally to drive revenue & deliver on critical objectives). Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions. This is an in-person role at our Gurgaon HQ & you must be based in Delhi NCR. What you will do: Handover of accounts from Partnerships to ensure successful launch and growth of the brand. Drive value of our Quick Commerce Logistics platform to customers & be their point of contact to achieve business goals. Influence customer lifetime value through higher product adoption, customer satisfaction, and overall CSAT scores. Help guide Product Roadmap by ensuring that Brand Requirements & Product Feedback are being captured. Help grow revenue pipeline by closing Expansion Opportunities and Renewals (up-selling & cross-selling) Help troubleshoot, escalate, and ensure quick resolution. Identify at-risk customers & leverage response strategies to mitigate churn. Work with brands to produce testimonials, marketing assets, and case studies. Qualifications 3-6 years of relevant Key Account Management/Customer Success experience. Strong communication, objection handling, & persuasion skills. Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References. Ability to prioritize & manage multiple projects at once. Strong desire to work in a fast-paced, entrepreneurial environment. A people person with integrity & no ego. Bonus points if you have: Prior customer-facing (customer success, account management) experience in B2B SaaS/Logistics tech/D2C enabler companies. Managed accounts of Indian D2C brands/CXOs. What you will get Be part of a small tight-knit team building India's fastest-growing Quick commerce logistics Startup. Unlimited fun & learning Annual company retreat Growth Opportunities

As the Vice President of Account Management, you will lead and scale the Account Management team, oversee high-value brand relationships, ensure successful campaign delivery, and drive revenue growth through upsells and client success. This pivotal role demands a strategic mindset, exceptional leadership skills, and a profound understanding of influencer marketing. Your responsibilities will include: Client Relationship Management: - Act as the primary point of contact for top-tier clients, fostering exceptional relationships. - Proactively anticipate client needs, offer solutions, and handle escalations promptly and professionally. - Develop strategic account plans to enhance brand growth, retention, and upsell opportunities. Team Leadership & Development: - Guide, mentor, and expand the account management team. - Establish clear KPIs, performance standards, and paths for career advancement. - Cultivate a culture centered on ownership, collaboration, and client-focused service. Strategic Execution: - Collaborate with various teams (Sales, Campaign Management, Planning, Pricing) to ensure seamless campaign implementation. - Innovate influencer strategies to surpass client expectations. - Analyze campaign performance metrics and deliver actionable insights to clients. Revenue Growth & Retention: - Identify avenues for account expansion through upselling, cross-selling, and renewal tactics. - Work with the revenue team to forecast and achieve quarterly and annual account goals. - Take ownership of revenue targets for managed brands and contribute to overall business expansion. Process Excellence: - Develop and refine Standard Operating Procedures (SOPs) for account management workflows. - Ensure efficient utilization of tools and reporting systems to monitor performance and client interactions. - Uphold high standards of execution and communication quality across all accounts. Your role as the VP of Account Management will play a crucial part in driving the success and growth of the organization by fostering strong client relationships, leading a high-performing team, executing strategic initiatives, and ensuring revenue targets are met consistently.,

The Client Relations Executive plays a crucial role in ensuring the success of client engagements by comprehending their requirements, suggesting and executing effective solutions, and ensuring optimal levels of client contentment. This position involves close collaboration with clients and internal teams to deliver personalized solutions that meet or surpass client expectations. In the domain of Client Relationship Management, the incumbent is responsible for fostering and nurturing strong relationships with key client stakeholders, serving as the primary point of contact for client inquiries and concerns, and aligning solutions with the client's business objectives. The role also entails collaborating with clients to identify their needs and challenges, designing tailored solutions, and coordinating with internal teams to develop and enhance solutions. In terms of Project Management, the Client Relations Executive oversees the implementation of client solutions, ensuring timely and efficient delivery, monitoring project progress, managing risks, and resolving issues promptly. Additionally, they are tasked with conducting regular check-ins with clients to gauge satisfaction levels, identifying opportunities for service enhancements, and addressing any client issues promptly. The role also involves preparing and presenting reports on project status, client feedback, and solution effectiveness, maintaining accurate records of client interactions and project milestones, and supporting the sales team in identifying and pursuing new business opportunities. Continuous improvement is emphasized, with the incumbent expected to stay updated on industry trends, provide insights for process improvements, and adhere to the organization's core values. The ideal candidate for this position should possess a Bachelor's degree in Business, Marketing, Communications, or a related field (Master's degree or relevant certifications are a plus), along with 1-3 years of sales or client relation experience. Strong communication, presentation, and interpersonal skills, coupled with problem-solving abilities and a proactive approach, are essential. The ability to multitask, work effectively in a dynamic environment, and think strategically are also key requirements for this role. This is a full-time, permanent position with benefits including provided food and health insurance. The work location is in person.,

Join our team! We are currently hiring for the role of Client Servicing at Naukri Campus (formerly Firstnaukri.com) If you are ready to make an impact in the fresher hiring space, this is your chance. About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Supervise a team and help them in achieving goals and drive productivity. Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and suggesting innovative solutions that benefit their hiring goals. Encourage client engagement by coordinating product usage and demos. Develop engagement programs with campuses and create client case studies. Identify process improvements and streamline recruitment activities. Support on-campus recruitment drives and assessments. Oversee end-to-end fresher hiring campaigns and maintain MIS for drives. Desired Candidate Profile: MBA with at least 4 years of experience in recruitment, client service, or campus hiring. Familiarity with online recruitment platforms and MIS management in Excel. Strong communication skills and willingness to travel for campus drives PLEASE NOTE - 1- Team handling experience is required for role. 2- Excellent communication skills and basic excel knowledge. 3- Office location will be Mumbai Andheri. 4- Schedule: 5 days a week (One Saturday work from home working mandatory) 5- Office Timing: 9:30 AM - 6:30 PM About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

As the Vice President of Account Management, you will play a crucial role in leading and expanding the Account Management team, overseeing relationships with high-value brands, ensuring successful delivery of campaigns, and boosting revenue through upsells and client satisfaction. Your success in this position will hinge on your ability to blend strategic thinking, effective leadership, and a deep understanding of influencer marketing. Your main responsibilities will include: Client Relationship Management: - Act as the primary point of contact for top-tier clients, focusing on building and maintaining exceptional relationships. - Proactively anticipate client needs, offer solutions, and handle any escalations promptly and professionally. - Develop strategic account plans to drive brand growth, retain clients, and identify opportunities for upselling. Team Leadership & Development: - Lead, mentor, and grow the account management team to achieve their full potential. - Set clear key performance indicators (KPIs), performance standards, and career development paths. - Foster a culture of ownership, collaboration, and client-centric focus within the team. Strategic Execution: - Collaborate closely with other teams (Sales, Campaign Management, Planning, Pricing) to ensure smooth campaign execution. - Drive innovation in influencer strategies to surpass client expectations. - Analyze campaign performance data to extract actionable insights and present them to clients effectively. Revenue Growth & Retention: - Identify and capitalize on opportunities to expand accounts through upselling, cross-selling, and renewal strategies. - Work closely with the revenue team to forecast and achieve quarterly and yearly revenue targets for managed accounts. - Take ownership of revenue generation for assigned brands and contribute to overall business growth. Process Excellence: - Develop and refine Standard Operating Procedures (SOPs) for account management workflows. - Ensure efficient utilization of tools and reporting systems for monitoring performance and client communications. - Uphold high standards of execution quality and communication across all accounts to ensure client satisfaction.,

As a Client Success Representative, you play a crucial role in building and maintaining strong relationships with our clients, ensuring they receive exceptional service and support. You will be the main point of contact for clients, assisting them in effectively navigating through our products and services. Collaborating closely with clients, you will strive to understand their needs, address any concerns, and guarantee their satisfaction with our offerings. Anticipating client requirements and providing innovative solutions to enhance their experience is key in this role. Your dedication to client success will significantly impact our reputation and growth within a competitive market. Responsibilities - Act as the primary liaison between the company and valued clients. - Promptly respond to client inquiries, ensuring comprehensive answers to all questions. - Collaborate with internal teams to deliver customized solutions that meet client needs. - Monitor client account health and provide actionable insights to improve outcomes. - Conduct regular check-ins with clients to assess their service satisfaction. - Identify potential opportunities for upselling or cross-selling to maximize client value. - Cultivate long-term relationships with clients to promote loyalty. - Provide continuous support throughout the client lifecycle, from onboarding to renewal. - Generate informative reports and presentations to showcase client success stories. - Work with the product team to relay client feedback and drive continuous improvement. - Educate clients on new features and functionalities to optimize service utilization. - Track and analyze client interactions to refine strategies and enhance service delivery. Requirements - Bachelor's degree in business, communications, or a related field preferred. - Minimum of two years of experience in a client-facing role or customer service. - Strong problem-solving skills with a talent for swiftly resolving complex issues. - Excellent written and verbal communication skills for effective client interaction. - Ability to efficiently manage multiple accounts and prioritize tasks. - Proficiency in CRM software and client management tools for tracking interactions. - Demonstrated ability to collaborate with cross-functional teams to achieve goals. Role Level: Mid-Level Work Type: Full-Time Country: India City: Telangana Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing About The Company: The TALENTMATE Portal aims to streamline the process of searching, interviewing, and hiring for professionals by providing all the necessary resources under one platform. Whether you are seeking your next job opportunity or looking for potential employers, we are here to support you throughout the journey.,

About the Role: The Customer Success Executive will be responsible for the end-to-end success and satisfaction of clients enrolled in our programs. This role involves conducting onboarding calls, providing clients with key course insights, and ensuring clients stay engaged with their learning journey. You will monitor client progress, help them resolve doubts, and ensure they achieve the desired results. Key Responsibilities: Conduct onboarding calls to introduce clients to their purchased programs. Provide clients with a clear understanding of the course roadmap and key parameters. Regularly check client progress, ensuring they attend sessions, complete assignments, and engage with the program. Act as the primary point of contact for resolving client queries and ensuring client success. Drive client satisfaction and success, improving overall success ratios for company's programs. Qualifications: 2-4 years of experience in client success or account management, preferably in the online education sector. Experience in the online coaching industry is highly valued. Proven ability to resolve client issues and build long-term loyalty. Strong communication skills, both verbal and written. Passion for providing exceptional customer service and driving results. Please share your CVs on prutha @socialhrindia.com or on WhatsApp on 9175684023.

Join our agile and growing team as a US Client Success & Sales Support Associate, where you'll play a critical role in bridging time zones, managing client touch points, and driving business efficiency. As the point-of-contact for US clients/vendors during US hours, you will schedule sales calls, follow-ups, and maintain CRM hygiene. Additionally, you will prepare sales decks, MIS reports, and support the sales lead/founders. Your role will also involve assisting with the onboarding of US clients, managing compliance, and communication, as well as drafting SOPs for customer shipment profiles (air/sea/other). In terms of stretch goals, you will be expected to build and update a database of US shippers/importers/vendors, pre-qualify leads for senior sales/founder follow-up, and research and report on trade trends & funnel performance. The ideal background for this role includes a customer-focused mindset, strong written & spoken English skills, detail-oriented and organized work approach, and prior experience in logistics, Freight Forwarding sales coordination, or client success is a plus. EXIM Transtrade, a leading 3PL logistics company, offers end-to-end, customized logistics and supply chain solutions across the globe for over three decades. The company is IS/ISO-certified, AEO-accredited, and associated with global and national industry bodies including FIATA, FFFAI, BCBA, DGFT, JITO, and more. As a trusted WCA World & WCA Interglobal member and registered NVOCC with the US Federal Maritime Commission (FMC), EXIM Transtrade provides key services such as Global Supply Chain & Logistics Solutions, Door-to-Door Freight Movement, Customs Broking (Export & Import), EXIM Advisory & Consulting, and Special Cargo Handling. Joining EXIM Transtrade means working with a forward-looking, purpose-driven team scaling international trade solutions between India and the US, with opportunities to learn fast and grow faster. Office Location: Mulund, Mumbai We appreciate all applications. If your profile is shortlisted, we'll reach out to connect further.,

owning relationships with key clients, driving growth, ensuring high service standards, and acting as a strategic partner to maximize client satisfaction and retention. A blend of strategy + execution.

Job description entomo is an Equal Opportunity Employer. The company promotes and supports a diverse workforce at all levels across the Company. The Company ensures that its associates or potential hires, third-party support staff and suppliers are not discriminated against, directly or indirectly, as a result of their colour, creed, cast, race, nationality, ethnicity or national origin, marital status, pregnancy, age, disability, religion or similar philosophical belief, sexual orientation, gender or gender reassignment, etc. As an Implementation Lead at this company, you will prioritize the goals and needs of our customers. Implementation Leads form a direct relationship with customers and provide them with timely value propositions. Implementation team works with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. Essential Skills: Should have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner. Should be able to work with cross-functional teams (e.g., Product, Sales, technology) to quickly come up with solutions that achieve customer objectives. Adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener. Constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell. Requirement and Qualifications: 6+ years of experience working with enterprise-level strategic customers on technology solutions. Ability to understand complex business requirements. Ability to quickly learn and explain technical concepts. Good project management skills. Strong critical thinking skills and ability to draw insights to improve the product and customer experience. Very good verbal and written communication & presentation skills. Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus. Very hands-on experience in Excel sheets and advanced data analysis. Excellent communication skills and experience working with a Cloud/SaaS company would be ideal.

Excellent communication skills (Top notch) in English. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors. Required Candidate profile Candidate should have trouble shooting knowledge, Must have 1 year of International voice process experience. Perks and benefits Both sides cabs, pf, medical, Rewards

eReleGo Technologies Pvt Ltd is a fast-growing tech company delivering SaaS, LCNC, and ERP products across sectors. One of our flagship products, eGenius, is a trusted Campus & Academic Automation System used by over 600 educational institutions. We are looking for a dynamic leader to head the eGenius vertical, taking end-to-end responsibility across business growth, client success, team performance, and product innovation. As the Head of eGenius, you will drive the verticals strategy, execution, and profitability. You'll work with cross-functional teams including Sales, Product, Implementation, and Support to scale operations and deliver exceptional outcomes for our educational clients. Key Responsibilities - P&L Ownership: Own and deliver revenue targets, control costs, and ensure sustainable profitability of the eGenius vertical. - Team Leadership: Manage and mentor cross-functional teams (Sales, Business Analysts, Tech, Implementation & Support). - Client Success: Ensure high levels of customer satisfaction, retention, and referenceability across institutions. - Sales & Expansion: Support sales strategy, key account management, and new market expansion. - Product Evolution: Collaborate with Product and Tech teams for continuous improvement and innovation. - Process Excellence: Streamline delivery processes, standardize implementation frameworks, and improve CSAT. - Stakeholder Communication: Provide regular updates to management, drive OKRs, and lead review meetings. - Compliance & Governance: Ensure adherence to legal, operational, and data protection standards. Ideal Candidate - 10+ years in EdTech / ERP / SaaS with at least 3 years in a leadership or vertical head role. - Proven experience in managing teams and P&L responsibility. - Strong client-facing skills with the ability to build trust and solve problems. - Tech-savvy, process-driven, and results-oriented. - Understanding of institutional sales, digital transformation in education, and ERP workflows is a plus. Why Join Us - Be a key decision-maker in one of India's most promising ERP platforms in the education sector. - Work closely with the founding team and senior leadership. - Earn performance-based incentives and equity options. - Opportunity to shape the future of digital education across India and beyond. Ready to lead the eGenius revolution Apply now or tag someone perfect for this role!,

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Role & responsibilities Preferred candidate profile

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.

Roles & Responsibilities: As a CSA you will create, identify, and build long-lasting relationships with customers. You will be taking MnMs Knowledge Store, one of most disruptive products in the world, to the key strategy builders of nations. As an individual you will represent MnM and drive the revenue impacting decision of companies; you must be a self-starter with high business acumen who can identify and create a large impact of business within a short period of time. This is a role that will be critical to the development and success of the business globally. Offer continuous support for 4-5 client accounts by driving the consumption of strategic actionable insights and driving high-impact decision making. Proactively initiate new project pipeline through additional analysis or research for the client by working closely with the MnM research team Generate new opportunities within existing accounts Manage research projects for clients such as market sizing, pricing analytics, competitive landscape assessment, bench marking studies and more by coordinating between the client, onsite & research team Identify other strategic areas for revenue within existing client organizations to develop more client relationships Coordinate and lead the entire business development process introductions, presentations, proposals, and closing. Requirement: 2 to 5 Years experience post MBA.MBA from Tier 1 Institute Superior Executive Presence, Business Acumen Willing to work in US/UK shifts

We are looking for a Metrics Analyst to assist in Executive Business Reviews (EBRs) and conduct adoption audits using the iCIMS product suite. Your primary role will involve extracting and analyzing key performance indicators to support strategic decision-making at the executive level for our clients. You will play a crucial part in providing scalable and repeatable project support to our clients and contribute significantly to our commitment to delivering data-driven insights for our Customer Success team. As a Metrics Analyst at iCIMS, you will dive into the iCIMS ATS platform to retrieve and interpret data for business reviews. Your responsibilities will include creating customized reports and dashboards that focus on key performance indicators aligning with executive needs, business challenges, and strategic objectives. You will be responsible for ensuring the accuracy of all EBR-related reports through thorough validations to uphold the highest standards of data integrity. Additionally, you will be conducting adoption audits to connect client usage with broader business challenges and analyzing how clients have been utilizing iCIMS products. It will be part of your role to create and share presentations with cross-functional partners for client presentations, and collaborate closely with various teams to drive ongoing client success. The ideal candidate for this position should possess exceptional skills in deciphering datasets and translating them into actionable executive insights. You should be able to review the usage of multiple products and correlate them with business challenges and solutions. Strong communication skills are essential, as you will be required to convey complex data concepts to stakeholders at all levels. The ability to provide high-quality work under strict deadlines, independently oversee multiple projects in a dynamic environment, and proficiency in English are also crucial for this role. Preferred qualifications include experience with ATS platforms, particularly utilizing the iCIMS Applicant Tracking Systems (ATS) for data extraction and analysis. A minimum of 3 years of experience in roles involving data analysis in a technology-focused setting is preferred. A Bachelor's degree in Business Administration, Human Resources, or a related discipline with a focus on data analysis would be advantageous. iCIMS is dedicated to fostering an inclusive and diverse work environment where everyone belongs. We celebrate diversity and are committed to creating an environment that is welcoming to all employees, regardless of their background, perspective, or abilities. If you are looking for a place where your diversity is valued and where you can contribute to a winning team, iCIMS is the place for you.,

As a Cybersecurity Sales Partner at Khojo Right Now, you will contribute to our mission of making digital solutions accessible to all by assisting businesses in safeguarding their digital presence through our trusted cybersecurity services. Your role will involve identifying potential clients, understanding their cybersecurity needs, conducting product demos, and collaborating with internal teams to ensure client satisfaction. By generating consistent leads, closing deals, and building long-term client relationships, you will directly impact our growth in the cybersecurity space. This role offers the flexibility of remote work and the opportunity to earn attractive commissions while being part of a supportive and growing tech company. Your responsibilities will include reaching out to businesses and institutions in need of cybersecurity solutions, effectively communicating how our offerings address client pain points, scheduling and conducting product demos, and maintaining accurate records of leads and sales performance. Collaboration with internal teams for client onboarding and leveraging CRM tools for efficient tracking will be essential. Representing Khojo Right Now with integrity and professionalism in all client interactions is crucial. To excel in this role, you should have a strong interest in cybersecurity and digital services, excellent communication skills, and either proven sales experience or a strong aptitude for B2B sales. Being a self-starter who can manage time, leads, and targets independently is important, along with possessing strong networking skills to build rapport with clients. While prior experience in cybersecurity or tech sales is preferred, it is not mandatory as training will be provided to enhance your tech-savviness and understanding of common cybersecurity concerns and tools. In return, you will enjoy the benefits of remote work, an attractive commission structure offering up to 50% commission on successful deals, growth opportunities within the company, and access to training, marketing materials, and sales support. Join us at Khojo Right Now to be part of a dynamic team that is shaping the future of cybersecurity solutions.,

As an AI Generalist at Scouto, you will play a crucial role in redefining recruitment through the utilization of an autonomous AI recruiter. With a focus on seamless sourcing, outreach, video-screening, ranking, and scheduling of candidates, all achieved without human intervention, Scouto is on a mission to revolutionize the hiring process with instant, effortless, and truly AI-powered solutions. If you are passionate about operating at the forefront of AI, automation, product development, and growth, we are excited to hear from you. In this role, you will have the opportunity to wear multiple hats as a founding member of the team. Your responsibilities will include building and automating internal processes, ensuring customer satisfaction, providing valuable insights for product enhancement, and contributing to revenue generation. The dynamic and fast-paced environment at Scouto is ideal for individuals who thrive in ambiguity, embrace rapid experimentation, and are eager to leverage AI tools hands-on. Your primary focus areas will be divided as follows: - Operations & Automation (40%): Identify and automate repetitive workflows within support, sales, and internal operations using AI APIs, Zapier/Make, LangChain, or light scripting. Take ownership of the tools required to maintain the smooth operation of Scouto. - Customer Success & Support (20%): Manage onboarding processes and support tickets, collaborate with engineering teams to resolve issues, and ensure customers derive maximum value from the product. - Product Feedback & Growth (20%): Translate user feedback into actionable product enhancements, develop rapid prototypes for solutions, and establish a feedback loop with the product development team. - Sales & Upsell (20%): Participate in product demonstrations, address technical inquiries, identify opportunities for upselling, and introduce automation to enhance the sales process. We are seeking candidates who possess the following qualities: - Proficiency in AI technologies, including LLMs, prompt engineering, and no-code AI stacks. - Sales and growth-oriented mindset with the ability to articulate value propositions and understand revenue drivers. - Technical expertise in APIs, Zapier/Make, Retool, and familiarity with light scripting languages. - Customer-centric approach with strong problem-solving skills. - Entrepreneurial spirit with a proactive, self-directed attitude, and a passion for adapting to rapid changes. - Bonus points for prior experience in SaaS, AI startups, customer success, sales engineering, or product operations. Joining Scouto offers you the opportunity to: - Contribute to shaping the future of AI-driven recruitment as an integral part of the founding team. - Collaborate closely with the founder and core team, gaining extensive visibility and a broad scope of responsibilities. - Accelerate your career progression towards leadership roles in success, growth, or operations. - Enjoy competitive compensation, flexible work arrangements, and the autonomy to define your role. If you are eager to contribute to building, automating, and scaling at a rapid pace, we look forward to discussing how you can be a part of Scouto's innovative journey.,

Scouto is revolutionizing the recruitment industry by introducing an autonomous AI recruiter that can handle sourcing, outreach, video-screening, candidate ranking, and scheduling seamlessly, without requiring human intervention. With a robust AI foundation and significant market traction, we are dedicated to simplifying the hiring process by making it instant, effortless, and fully AI-driven. If you are thrilled by the convergence of AI, automation, product development, and business growth, we are eager to have you on board. As a foundational AI Generalist at Scouto, you will play a versatile role, taking on various responsibilities such as establishing and automating internal procedures, ensuring customer satisfaction, providing valuable insights for product enhancement, and contributing to revenue generation. The fast-paced and dynamic environment provides an exciting opportunity for individuals who thrive in uncertainty, enjoy rapid experimentation, and are hands-on with AI technologies. Your primary areas of focus will include: Operations & Automation (40%): Identify repetitive tasks within support, sales, and internal operations, and automate them using AI APIs, Zapier/Make, LangChain, or lightweight scripting. Take ownership of the tools that are essential for the smooth functioning of Scouto. Customer Success & Support (20%): Manage onboarding processes and handle support tickets, collaborate with the engineering team to troubleshoot issues, and ensure customers derive maximum value from our services. Product Feedback & Growth (20%): Translate user pain points into actionable product suggestions, create rapid prototypes for solutions, and maintain a feedback loop with the product development team. Sales & Upsell (20%): Participate in product demonstrations, address technical inquiries, identify opportunities for upselling, and introduce automation into the sales pipeline. We are seeking individuals who possess the following qualifications: - Proficiency in AI technologies, familiarity with LLMs, prompt engineering, and experience with no-code AI stacks. - Sales and growth-oriented mindset with the ability to pitch ideas and comprehend revenue-driving strategies. - Technical expertise in APIs, Zapier/Make, Retool, and a bonus for proficiency in light scripting. - Customer-centric approach with strong problem-solving skills. - Entrepreneurial spirit, self-motivated, and adaptable to fast-paced environments. - Extra points for previous experience in SaaS, AI startups, customer success, sales engineering, or product operations. Joining us means: - Contributing to shaping the future of AI-powered recruitment as an integral part of the founding team. - Working closely with the founder and core team, offering significant scope for growth and visibility. - Accelerating your career progression towards leadership roles in success, growth, or operations. - Competitive compensation, flexible work arrangements, and the autonomy to define your role. If you are excited about the prospect of driving innovation, streamlining processes, and expanding rapidly, we would love to connect with you. Let's start a conversation about your future at Scouto.,