Customer Success Manager

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Description

As an Enterprise Account Manager, you’ll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 4–6 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. You’ll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies.

Responsibilities

● Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.

● Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.

● Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.

● Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.

● Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's Business AI Operator platform and its unified solutions, differentiating them in the market.

● Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.

● Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.

● Participate in industry events, conferences, and networking activities