Customer Success Manager

Company Description

Adist Branding Consultancy, based in Kerala, is a leading digital marketing agency specializing in SEO, social media marketing, pay-per-click (PPC), lead generation, branding, and content creation. The company also offers video production, podcast marketing, and local advertising tailored to grow businesses. With a focus on data-driven strategies, Adist drives measurable results for its clients. Known for its expertise, the agency delivers innovative solutions that elevate brand visibility and performance.

Role Description

This is a full-time, on-site role for a Customer Success Manager, located in Kozhikode. The Customer Success Manager will oversee customer relationships, ensure satisfaction, and identify opportunities for growth and retention. Responsibilities include managing communications with clients, addressing concerns, improving customer experiences, and analyzing customer feedback to refine strategies. The role also involves fostering long-term relationships to support the company's mission of delivering exceptional outcomes for clients.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficiency in Analytical Skills to assess customer needs and strategies
• Experience in Customer Retention and Relationship Building
• Excellent communication and interpersonal abilities
• Ability to work collaboratively in an on-site team environment
• Bachelor’s degree in Business, Marketing, or a related field
• Previous experience in a customer-facing role is a plus