Role Purpose · To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction. · This role leads the Customer Success function and directly contributes to growth and retention. Key Responsibilities Customer Success Management: · Serve as the primary relationship owner for assigned customer accounts. · Understand customer recruitment workflows and help users understand how the platform supports them · Conduct onboarding, orientation, and continuous enablement for new users · Track adoption metrics and help resolve any usage gaps or workflow issues · Maintain proactive communication to ensure a positive customer experience Team Leadership: · Manage and mentor Customer Success Representatives · Oversee the tracking and improvement of user adoption success · Support the team in prioritizing customer needs and follow-through Revenue Growth & Expansion: · Identify opportunities for customers to purchase credits and subscription upgrades · Promote Custom Enterprise plan when customers scale or express deeper usage needs · Support customers who request enterprise demos prior to fully signing up · Track usage analytics that directly correlate with upsell opportunities Insights & Continuous Improvement: · Gather customer feedback to identify recurring product needs and friction · Share insights with Product Owner and internal teams for enhancement planning · Maintain dashboards to track customer adoption, sentiment, usage trends, and success impact Required Background Candidate may qualify through either of these strengths: Path A - Recruitment Expertise: · 5-7 years in global recruitment, staffing, or TA operations · Strong understanding of recruiter workflows and hiring metrics · Experience managing or coaching recruitment teams or client relationships Path B - SaaS Customer Success Experience: · 5-7 years in Customer Success role within a SaaS company · Demonstrated success driving product adoption and usage outcomes And for both paths, the candidate must have: · Strong spoken and written communication + customer relationship management skills · Ability to work with data to drive business decisions · Ability to lead a small team and guide success processes · Strong demonstrated ability to use AI in written communications · Experience in working with U.S based companies a strong plus Skills & Competencies · Excellent understanding of recruitment operations · Proactive and customer-first mindset · Strong organizational and follow-up discipline · Analytical ability to interpret success metrics · Revenue awareness and value-based conversations
As the Customer Success Manager at Eximius, your primary role is to ensure customers successfully adopt and continuously use the Eximius recruitment platform, leading to strong hiring outcomes, revenue growth, and long-term customer satisfaction. You will be the main contact for assigned customer accounts, helping them understand how the platform supports their recruitment workflows, conducting onboarding and continuous enablement, tracking adoption metrics, and maintaining proactive communication for a positive customer experience. Your key responsibilities will include: - Serving as the primary relationship owner for assigned customer accounts - Understanding customer recruitment workflows and guiding users on platform usage - Conducting onboarding, orientation, and continuous enablement for new users - Tracking adoption metrics and resolving any usage gaps or workflow issues - Managing and mentoring Customer Success Representatives - Overseeing user adoption success and prioritizing customer needs - Identifying opportunities for customers to purchase credits and subscription upgrades - Gathering customer feedback to enhance product features - Sharing insights with internal teams for enhancement planning - Maintaining dashboards to track customer adoption and success impact To qualify for this role, you may come from either of the following backgrounds: Path A - Recruitment Expertise: - 5-7 years in global recruitment, staffing, or TA operations - Strong understanding of recruiter workflows and hiring metrics - Experience managing recruitment teams or client relationships Path B - SaaS Customer Success Experience: - 5-7 years in Customer Success role within a SaaS company - Demonstrated success in driving product adoption and usage outcomes In addition, you must possess: - Strong spoken and written communication skills - Ability to work with data for business decisions - Leadership skills to guide success processes - Experience using AI in written communications - Experience working with U.S based companies is a strong plus Your skills and competencies should include: - Excellent understanding of recruitment operations - Proactive and customer-first mindset - Strong organizational and follow-up discipline - Analytical ability to interpret success metrics - Revenue awareness and value-based conversations,
As a Customer Success Manager at Eximius, your role is crucial in ensuring that customers successfully adopt and continuously use the Eximius recruitment platform. This will lead to strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction. **Key Responsibilities:** - Serve as the primary relationship owner for assigned customer accounts. - Understand customer recruitment workflows and help users understand how the platform supports them. - Conduct onboarding, orientation, and continuous enablement for new users. - Track adoption metrics and help resolve any usage gaps or workflow issues. - Maintain proactive communication to ensure a positive customer experience. **Team Leadership:** - Manage and mentor Customer Success Representatives. - Oversee the tracking and improvement of user adoption success. - Support the team in prioritizing customer needs and follow-through. **Revenue Growth & Expansion:** - Identify opportunities for customers to purchase credits and subscription upgrades. - Promote Custom Enterprise plan when customers scale or express deeper usage needs. - Support customers who request enterprise demos prior to fully signing up. - Track usage analytics that directly correlate with upsell opportunities. **Insights & Continuous Improvement:** - Gather customer feedback to identify recurring product needs and friction. - Share insights with Product Owner and internal teams for enhancement planning. - Maintain dashboards to track customer adoption, sentiment, usage trends, and success impact. **Required Background:** Candidates may qualify through either of these strengths: Path A - Recruitment Expertise: - 5-7 years in global recruitment, staffing, or TA operations. - Strong understanding of recruiter workflows and hiring metrics. - Experience managing or coaching recruitment teams or client relationships. Path B - SaaS Customer Success Experience: - 5-7 years in Customer Success role within a SaaS company. - Demonstrated success driving product adoption and usage outcomes. **And for both paths, the candidate must have:** - Strong spoken and written communication + customer relationship management skills. - Ability to work with data to drive business decisions. - Ability to lead a small team and guide success processes. - Strong demonstrated ability to use AI in written communications. - Experience in working with U.S based companies a strong plus. **Skills & Competencies:** - Excellent understanding of recruitment operations. - Proactive and customer-first mindset. - Strong organizational and follow-up discipline. - Analytical ability to interpret success metrics. - Revenue awareness and value-based conversations.,
About the Role This isn’t your typical Talent Acquisition or Recruiting role. This is where technology meets human connection - and where you become the bridge. At the core of our AI-powered Recruitment Platform, we’re redefining how hiring works. Our AI identifies and qualifies top candidates, and your role is to bring in the human element - engaging with qualified candidates, completing the human screening process, and ensuring they’re seamlessly submitted to hiring managers. You’ll also reconnect with candidates who haven’t started or completed their AI screening - guiding them to complete the process and ensuring no qualified talent is left behind. This role is not about sourcing, targets, or commissions. It’s about impact - improving how technology and people work together to create a faster, fairer, and more human hiring experience. If you’re passionate about communication, technology, and growth, this is your opportunity to help shape the future of recruitment. Why This Role Is Different Because this isn’t a recruiter job. It’s a tech-meets-talent role designed for people who want to use technology to empower recruitment, not just work within it. We’re not looking for traditional recruiters chasing incentives or commissions. If incentives are what drive you, this is not the role for you. If innovation, learning, and long-term growth excite you — you’ll thrive here. This is your chance to work at the intersection of AI and human connection, creating experiences that are both data-driven and deeply personal. What You’ll Do Engage with candidates automatically identified and qualified by our AI system through thoughtful, human-led screening conversations. Personally validate every qualified candidate and move them forward efficiently through the hiring process. Follow up with candidates who haven’t started or completed their AI screening — guide, motivate, and assist them to complete it. Maintain clear, consistent, and empathetic communication throughout the candidate journey. Collaborate closely with hiring managers to ensure a smooth and informed transition of validated candidates. Share insights from candidate interactions to improve our AI-human recruitment flow. Contribute ideas to continuously enhance candidate experience and platform efficiency. Who You Are A tech-comfortable communicator with a Bachelor’s degree (preferably in a technical or engineering field). Excellent verbal and written communicator who values clarity and engagement. Organized, disciplined, and proactive - you ensure every candidate is followed through. Excited to work in a fast-paced, AI-driven recruitment environment that values growth and collaboration. Motivated by impact, purpose, and innovation - not by incentives or traditional recruiter commissions. What You’ll Get A front-row seat to the future of AI-powered recruitment. Opportunity to shape how humans and AI collaborate in hiring. Work in a forward-thinking environment that values creativity, curiosity, and ownership. A culture focused on growth, experimentation, and long-term success — not transactional wins. Ideal Candidate You’re curious, empathetic, and love to connect with people. You thrive where technology and human interaction intersect. You believe in growth, purpose, and meaningful communication - not short-term incentives. You’re not here to recruit. You’re here to redefine recruitment.
Role Overview: This isn't your typical Talent Acquisition or Recruiting role. This is where technology meets human connection - and where you become the bridge. At the core of our AI-powered Recruitment Platform, we're redefining how hiring works. Our AI identifies and qualifies top candidates, and your role is to bring in the human element - engaging with qualified candidates, completing the human screening process, and ensuring they're seamlessly submitted to hiring managers. You'll also reconnect with candidates who haven't started or completed their AI screening - guiding them to complete the process and ensuring no qualified talent is left behind. This role is not about sourcing, targets, or commissions. It's about impact - improving how technology and people work together to create a faster, fairer, and more human hiring experience. If you're passionate about communication, technology, and growth, this is your opportunity to help shape the future of recruitment. Key Responsibilities: - Engage with candidates automatically identified and qualified by our AI system through thoughtful, human-led screening conversations. - Personally validate every qualified candidate and move them forward efficiently through the hiring process. - Follow up with candidates who haven't started or completed their AI screening - guide, motivate, and assist them to complete it. - Maintain clear, consistent, and empathetic communication throughout the candidate journey. - Collaborate closely with hiring managers to ensure a smooth and informed transition of validated candidates. - Share insights from candidate interactions to improve our AI-human recruitment flow. - Contribute ideas to continuously enhance candidate experience and platform efficiency. Qualifications Required: - A tech-comfortable communicator with a Bachelor's degree (preferably in a technical or engineering field). - Excellent verbal and written communicator who values clarity and engagement. - Organized, disciplined, and proactive - you ensure every candidate is followed through. - Excited to work in a fast-paced, AI-driven recruitment environment that values growth and collaboration. - Motivated by impact, purpose, and innovation - not by incentives or traditional recruiter commissions. Additional Company Details: You'll get a front-row seat to the future of AI-powered recruitment, an opportunity to shape how humans and AI collaborate in hiring, work in a forward-thinking environment that values creativity, curiosity, and ownership, and experience a culture focused on growth, experimentation, and long-term success - not transactional wins. Role Overview: This isn't your typical Talent Acquisition or Recruiting role. This is where technology meets human connection - and where you become the bridge. At the core of our AI-powered Recruitment Platform, we're redefining how hiring works. Our AI identifies and qualifies top candidates, and your role is to bring in the human element - engaging with qualified candidates, completing the human screening process, and ensuring they're seamlessly submitted to hiring managers. You'll also reconnect with candidates who haven't started or completed their AI screening - guiding them to complete the process and ensuring no qualified talent is left behind. This role is not about sourcing, targets, or commissions. It's about impact - improving how technology and people work together to create a faster, fairer, and more human hiring experience. If you're passionate about communication, technology, and growth, this is your opportunity to help shape the future of recruitment. Key Responsibilities: - Engage with candidates automatically identified and qualified by our AI system through thoughtful, human-led screening conversations. - Personally validate every qualified candidate and move them forward efficiently through the hiring process. - Follow up with candidates who haven't started or completed their AI screening - guide, motivate, and assist them to complete it. - Maintain clear, consistent, and empathetic communication throughout the candidate journey. - Collaborate closely with hiring managers to ensure a smooth and informed transition of validated candidates. - Share insights from candidate interactions to improve our AI-human recruitment flow. - Contribute ideas to continuously enhance candidate experience and platform efficiency. Qualifications Required: - A tech-comfortable communicator with a Bachelor's degree (preferably in a technical or engineering field). - Excellent verbal and written communicator who values clarity and engagement. - Organized, disciplined, and proactive - you ensure every candidate is followed through. - Excited to work in a fast-paced, AI-driven recruitment environment that values growth and collaboration. - Motivated by impact, purpose, and innovation - not by incentives or traditional recruiter commissions. Additional Company Details: You'll get a front-row seat to the future of AI-powe