Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan Job Details – Senior Technical Writer for Developer Documentation Our content development and experience team is looking for a senior technical writer comfortable with both the “technical” and the “writing” aspects of the job. The ideal candidate should have experience working with software technologies via investigation, experimentation, SME interaction, and creating content for a technical audience, especially developers. Responsibilities Develop, negotiate, and drive customer-focused content strategy in line with product strategy. Assess the need for, plan, and deliver a range of documentation for our developer audience, including API content, reference guides, conceptual content, how-to content, and release notes. Question and highlight inconsistencies, and seek simplification in the product, including UI and Code. Collaborate with other writers on the team to help scope and build developer documentation for the products and features they cover. Work with other writers and editors to improve how we write and approach content writing for the developers. Seek opportunities to automate regular tasks, such as generating ideas, editing content for language and clarity, generating sample codes, getting parameter definitions & data types from the codebase, etc. Required Experience/Skills 7+ years of experience writing technical, developer-focused content. Familiarity with programming concepts, REST API, JavaScript, and HTML. Familiarity with API documentation and design tools such as Swagger and Postman. Familiarity with technologies such as Web services technologies, APIs, and SDKs. Ability to read, understand, and build short code samples for APIs. Excellent communication and interpersonal skills. Ability to quickly learn new technologies. Ability to work well in an agile environment. Preferred Qualifications Bachelor’s degree in science, technology, or communications. Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE : Product Designer Responsibilities You'll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity screens, Prototyping and validating the solution, developer handoff, and testing. You will be the voice of the users and you should also be comfortable with conducting any user research to validate the ideas. You'll be working directly with the management and product teams right from the conceptualization stage. You have to ensure that you follow a structured thought process for designing the product and also be ready to market your ideas. You’ll be creating clickable prototype whenever needed using InVision or Principle. Creating and managing icon and illustration library. Experience Required Overall 5-12 years of experience in Product designing (UX & Interaction Design). Must Have Skills Excellent communication, presentation, and storytelling skills. Expert skill level with standard tools like Sketch, Zeplin, Invision, google Suite, etc.. Detail-oriented, strategic-thinker, decision-maker, creative thinker. Great at illustrations and iconography Who can create and manage design system. Experience with designing the products is a huge plus. Who has a strong knowledge of design principles. Other Skills We'd Appreciate Believe in thorough research before starting the design process. Detail-oriented, strategic-thinker, decision-maker, creative thinker. Quick and strong problem-solver. Drive early-stage usability testing and expert review. Experience with designing the products is a huge plus. Who has empathy on end-users, business, and also technology. EDUCATION QUALIFICATION Bachelors in Design or Masters in Design Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ JOB DESRIPTION Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Proficient in using tools like Postman or similar Ability to design and maintain test automation frameworks and develop automated test scripts. Proficient in test automation tools such as Selenium or Karate framework or similar. Strong background and experience on manual testing concepts, methodologies, SDLC models. Responsibilities Analyze application/testing requirements, implement automation solutions for automated testing of applications/products. R&D on any tool if required and should be able to try to get hands-on Design, Develop, Maintain and Execute automation scripts. Build and maintain automation frameworks/libraries, tools interfaces. Analyze execution results, Produce reports on automated executions. Engage with program/project managers, business analysts, developers, testers, and product owners to ensure that all test automation activities occur in a timely fashion. Hands-on experience on Selenium or API automation. Experience working in an Agile, Incremental & Iterative, Scrum environment. Experience in using TDD/BDD frameworks like Cucumber/Karate/jBehave/Specflow. (anyone). Proven experience in all aspects of integration, functional, and regression testing. Ability to identify gaps in the testing process, suggest/implement improvements. Ability to think out of the box, adapt, and implement innovative solutions. Strong problem solving, logical and analytical skills. Communicating with Development Team & other relevant teams for Defect resolution Providing Test Results and other inputs for creating Test Report and Test Sign off documentation. Experience Required Overall, 2+ years of experience in Testing Applications and desktop Web/Enterprise Applications. Must Have Skills Selenium or Karate, Java, Cucumber, Jenkins, DataBase, API Testing (Manual) Knowledge of revision control software (ex. SVN, Git, etc.) EDUCATION QUALIFICATION Bachelor’s in engineering or Master’s in computer applications Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise Show more Show less

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.ai/press/ Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. Job Title : Social Media Manager Location : Remote Experience : 5+ years in Social Media Management, preferably in a B2B tech or AI-driven company About The Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Draft compelling social media posts that highlight our leadership’s thought leadership, insights, and industry perspectives. Repurpose content assets (blogs, whitepapers, reports) into various post formats—polls, carousels, videos, long-form posts, interactive content—to maximize engagement. Create visually engaging posts using Canva or similar DIY design tools to enhance social media appeal. Community Engagement & Growth Monitor and actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations, respond to comments, and join industry discussions to boost visibility. Collaborate with internal teams to promote product launches, events, and campaigns effectively. Analytics, Reporting & Optimization Use social media management tools like Sprout Social, Buffer, Hootsuite, or similar for content scheduling, monitoring, and automation. Build weekly/monthly dashboards and reports to track engagement, follower growth, traffic, and lead generation. Provide insights to optimize content, posting schedules, and audience engagement strategies. Stay updated on algorithm changes, emerging trends, and competitive landscape to refine social media tactics. Lead Generation & Performance Tracking Work closely with marketing and demand generation teams to align social media with lead generation and conversion goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Implement A/B testing, audience segmentation, and performance-driven optimizations to improve results. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Ability to create dashboards and insights reports for leadership teams. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ Years experience with Figma and Canva and Asana Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of Social content, accounts, and performance. Wow Factor 5+ years with Figma, can create, edit, animation Knowledge of Adobe suite, in particular video (Premier Pro, After Effects) to cut video and animate simple digital ads Knowledge of AI tools within Apps for work, how to build content bots that stick to brand values Why Join Us? Kore.ai is a market leader in Enterprise AI technology and solutions helping large enterprises drive value through AI. Work in a fast-paced, data-driven and innovative environment. This role is critical in driving social conversations in the AI and enterprise tech space. Experiment with bold content ideas and drive measurable business impact. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ JOB DESRIPTION Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Proficient in using tools like Postman or similar Ability to design and maintain test automation frameworks and develop automated test scripts. Proficient in test automation tools such as Selenium or Karate framework or similar. Strong background and experience on manual testing concepts, methodologies, SDLC models. Responsibilities Design, develop, and execute manual test cases to ensure the highest level of product quality. Develop and maintain automated test scripts using Python/Selenium, enhancing our automation framework to support new features and improve test coverage. Identify, record, and document thoroughly any bugs or discrepancies encountered during testing. Collaborate with the development team to resolve issues and ensure that software meets all specifications and quality standards. Participate in the creation and review of software documentation to ensure testability and completeness. Stay up-to-date with new testing tools and test strategies, continuously seeking ways to improve the QA process. Experience Required Overall, 2+ years of experience in Testing Applications and desktop Web/Enterprise Applications. Must Have Skills Testing of either Gen AI, NLP, Conversational AI must. Work experience of Testing conversation AI frameworks Excellent understanding of Natural Language Processing (NLP) concepts from QA perspective Proficiency to measure the NLP models accuracy, benchmarking 3-5 years of experience in software QA, with a focus on both manual and automated testing. Proficiency in Selenium/Python for creating robust, reliable, and repeatable automated tests. Strong understanding of software QA methodologies, tools, and processes. Experience in writing clear, concise, and comprehensive test plans and test cases. Ability to identify, analyze, and document defects, errors, and inconsistencies in software applications. Excellent communication and teamwork skills, with the ability to work effectively in a collaborative environment. Other Skills We'd Appreciate Good understanding of NLP concepts Experience with Agile/Scrum development methodologies. Knowledge of programming languages such as Java and Python is a plus. Familiarity with continuous integration and continuous deployment (CI/CD) processes. EDUCATION QUALIFICATION Bachelor’s in engineering or Master’s in computer applications Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a rapidly scaling enterprise AI company with nearly 100% year-over-year growth, specializing in AI agent platform for Global 2000 enterprises. We empower these organizations with solutions for complex, mission-critical AI implementations that demand sophisticated end to end platform and solutions, enterprise-grade security, and mature release management. Kore.ai accelerates customer value from AI with control and flexibility through comprehensive business solutions: AI for Work, AI for Service, and AI for Process. These are built on the Kore.ai Agent Platform, which enables a standardized approach to developing and deploying agentic capabilities across the enterprise at scale. Our ecosystem-agnostic design provides the freedom to choose models, data, channels, applications, and cloud deployment. We also offer build-friendly no-code/pro-code options to expand your AI bench. For over a decade, we have been trusted by over 400 partners and 300+ Fortune 2000 companies as their AI strategy resource. We are committed to enabling the future of the enterprise – a system of agents supporting operations and their humans to exponentially drive business growth. Head of Training and Certification Location: India (Hyderabad) Role Overview We are seeking an experienced Head of Training and Certification to transform, lead, and scale our global enablement program for both external partners and customer internal implementation teams. You will take ownership of our existing training academy and certification programs, building and managing a high-performing team in India to modernize and expand our training capabilities. Working closely with our local product team, you will create advanced training curricula that bridge the gap between basic product knowledge and successful solution implementation across our multi-product platform. Additionally, you will be responsible for developing and deploying AI agents to enhance training delivery, automate content updates, and provide personalized learning experiences. Given the evolving partner leadership structure, you will also play a crucial role in stakeholder alignment across sales, partnerships, and customer success functions. Key Responsibilities Program Strategy & Leadership Transform existing training academy from basic product education to comprehensive solution enablement across our multi-product platform Redesign certification programs to ensure partners and customer internal teams can successfully implement real-world projects, not just pass basic assessments Develop advanced training tracks covering solution architecture, implementation methodologies, and complex integration patterns Create learning pathways that progress from foundational knowledge to practical implementation competency Establish content refresh cycles and processes to keep training current with rapidly evolving product terminologies and advanced technology capabilities Build metrics that measure implementation success rates, not just certification completion rates Content Development & Delivery Build strong working relationships with Sales, Partnerships, and Customer Success teams to ensure training programs drive business results Establish regular communication cadences and feedback loops with field teams to identify training gaps and opportunities Create formal processes for incorporating partner feedback and market insights into training curriculum Collaborate with go-to-market teams to align certification requirements with partner tier levels and commercial strategies Serve as a bridge between technical product capabilities and partner/customer business outcomes Team Building & Management Build and lead a team of 15+ training professionals, curriculum developers, certification specialists, and AI agent developers in India Scale the existing small team through strategic hiring, including AI/ML engineers and developer talent for agent development Collaborate closely with the India-based product team to ensure training content accuracy and leverage AI platform capabilities for training innovation Foster a culture of continuous learning and innovation within the training organization, embracing AI-first approaches to training delivery Develop team members who can effectively communicate complex technical concepts to diverse partner audiences and build AI solutions for training challenges AI Agent Development & Integration Lead the development and deployment of AI agents to enhance training program delivery and effectiveness Build AI agents that provide personalized learning experiences, adaptive content delivery, and real-time support during training sessions Develop AI-powered assessment and certification tools that can evaluate practical implementation skills and provide detailed feedback Create AI agents for automated content updates, ensuring training materials stay current with rapid product evolution Design AI-powered mentoring agents that can provide ongoing support to partners during implementation projects Build AI agents for training analytics and insights, identifying learning gaps and optimization opportunities Integrate AI agents into the training academy platform to scale personalized support and improve learning outcomes Modernize existing training content to cover our full product portfolio, moving beyond single-stream 101-level education Develop advanced curricula for solution architecture, covering how to design and architect comprehensive solutions using our platform Create implementation best practices training that addresses real-world deployment challenges and methodologies Build extensive use case libraries with detailed examples of successful enterprise implementations across different industries Design complex integration training covering enterprise system connectivity, data flows, and technical architecture patterns Establish agile content development processes to rapidly update training materials as product terminologies and capabilities evolve Transform in-person training programs to include hands-on implementation workshops and solution design exercises Create assessment methods that validate practical implementation skills rather than just theoretical knowledge Partner Enablement & Certification Redesign certification programs to validate solution implementation competency across our complete product portfolio Create progressive certification tracks: Foundation → Implementation → Solution Architecture → Advanced Integration Develop practical certification assessments including solution design challenges and implementation scenarios Establish certification renewal processes that address frequent product updates and new terminologies Build advanced certification programs for complex enterprise implementations and specialized use cases Create mentorship and ongoing support programs to bridge the gap between certification and successful project delivery Implement feedback mechanisms to understand why certified partners struggle with implementations and continuously improve programs Product-Training Integration Work closely with product management to ensure training considerations are incorporated into product release planning Provide input on product features and capabilities from a partner enablement perspective Create training content that can be developed in parallel with product features Establish processes for rapid training content updates during product releases Required Qualifications Experience & Background 10+ years of experience building and scaling training/certification programs at enterprise technology companies 5+ years in leadership roles managing teams of 10+ people Proven track record of implementing training programs that serve Global 2000 enterprises Experience with fast-moving technology platforms and managing curriculum in rapidly evolving environments Experience transforming basic training programs into comprehensive solution enablement programs Proven track record of building training that successfully bridges the gap between product knowledge and practical implementation Background in AI platforms, enterprise process automation, or sophisticated enterprise software platforms Experience with rapidly evolving technology platforms where terminologies and capabilities change frequently Experience working in environments with evolving organizational structures and stakeholder management challenges Track record of building advanced training programs covering solution architecture and complex system integration Technical & Domain Expertise Deep understanding of enterprise software implementation challenges and requirements Experience with complex, multi-stakeholder technology deployments Knowledge of enterprise security, compliance, and governance requirements Familiarity with AI-driven process automation and enterprise workflow optimization Understanding of sophisticated platform architectures and integration patterns Leadership & Operational Skills Demonstrated ability to build high-performing teams in India or similar markets Experience scaling training organizations from small teams to 15+ people Strong program management skills with ability to handle multiple concurrent initiatives Excellent stakeholder management and cross-functional collaboration abilities Proven ability to work effectively across organizational boundaries and influence without direct authority Communication & Strategic Alignment Exceptional written and verbal communication skills in English Experience working with global, distributed teams and partners Strong presentation and facilitation skills for executive-level audiences Ability to translate complex technical concepts into business value propositions Experience building consensus across diverse stakeholder groups with competing priorities Technical background in AI agent development, natural language processing, or machine learning applications Preferred Qualifications MBA or advanced degree in Education, Technology, or Business Experience with certification bodies or industry standard certification processes Background in conversational AI, enterprise automation platforms, or process optimization technologies Previous experience at high-growth technology companies with rapid product evolution Familiarity with learning management systems and training technology platforms Experience managing training programs during organizational transitions or rapid scaling phases Track record of building training programs that drive measurable business outcomes Experience with AI agent frameworks, development tools, and deployment platforms Background in educational technology, adaptive learning systems, or AI-powered content generation What We Offer Leadership Opportunity: Build and lead a critical function at a fast-growing, market-leading company Global Impact: Shape how enterprise AI implementations succeed worldwide Growth Environment: Rapid company growth provides unlimited opportunities for career advancement Technical Challenge: Work with cutting-edge AI technology and complex enterprise requirements Team Building: Opportunity to hire and develop a world-class team in India Strategic Influence: Direct impact on product strategy and go-to-market success Competitive Package: Equity participation in a rapidly growing company plus comprehensive benefits Success Metrics (First 18 Months) Training Program Transformation Successfully transform existing training academy from basic certification to implementation-focused enablement Expand training coverage from single product stream to comprehensive multi-product portfolio curriculum Launch advanced certification tracks: Solution Architecture, Implementation Best Practices, Complex Integration Deploy AI agents for training delivery, achieving 50% automation of routine training tasks and personalized learning experiences Achieve measurable improvement in partner project success rates post-certification Implement content refresh processes that keep training current with product evolution cycles AI Agent Development & Deployment Launch 3+ AI agents for training enhancement: content automation, personalized tutoring, and implementation support Achieve 40% reduction in training content update cycles through AI-powered automation Demonstrate improved learning outcomes through AI-personalized training experiences Build AI agent capabilities that can be showcased as examples of platform potential to partners and customers Business Impact & Stakeholder Alignment Increase partner team implementation success rates by 40% within 18 months Achieve 90%+ satisfaction scores on advanced training programs across all stakeholder types Establish formal feedback mechanisms with Sales, Partnerships, Customer Success, and Customer Implementation teams Demonstrate measurable impact on partner-driven revenue, customer satisfaction scores, and customer implementation velocity Build training programs that serve 500+ partners and 1000+ customer technical team members annually across multiple product offerings Reduce customer support burden by 25% through improved customer team competency Product-Training Integration Implement training content development processes that align with product release cycles Achieve <30 day lag time between product updates and corresponding training content Establish training requirements input into product planning processes Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ POSITION / TITLE: QA Lead POSITION SUMMARY: As a QA Automation Technical Lead for the Agent-Platform product at Kore.ai, you will be responsible for driving the end-to-end test automation strategy to ensure a high-quality and reliable enterprise-grade AI platform. You will lead a team of automation engineers and collaborate with cross-functional teams to validate complex features, services, and workflows at scale. LOCATION: Hyderabad (Work from Office) Responsibilities Begin with leading the daily QA stand-up, assigning priorities, removing blockers, and mentoring the team on test automation practices. Define and continuously evolve the automation strategy for web, API and data validation across our products. Drive the design, implementation, and maintenance of scalable test automation frameworks in Python and open-source tools such as Selenium and Behave. Lead test coverage and BDD test development with tools like Behave, ensuring reliable and maintainable tests. Collaborate closely with developers, product managers, and DevOps teams to integrate automated tests into CI/CD pipelines (Jenkins, Git). Perform code reviews, monitor test effectiveness, and ensure tests are consistently delivering accurate feedback on release readiness. Analyze failed test results, troubleshoot regressions, and proactively address quality risks in early development stages. Stay on top of emerging trends in QA, AI/ML testing, and generative automation tools to enhance the QA tech stack. Contribute to strategic quality initiatives such as test data management, environment stability, and performance validation. Skills Required Minimum 7–8 years of experience in test automation, including 2 years of hands-on experience guiding or coordinating test automation efforts within a team Strong hands-on experience with Python, Selenium WebDriver, and API testing tools. Proficiency in BDD using Cucumber and test execution frameworks like pytest. Experience in designing test automation strategies for large-scale platforms with CI/CD pipelines (Jenkins, Git). Ability to troubleshoot complex systems, isolate automation failures, and mentor junior engineers. Familiarity with test reporting, test data generation, and defect lifecycle management. Excellent communication and collaboration skills to work with cross-functional product and engineering teams. Familiarity with AI/ML concepts and their validation, including model inference testing and chatbot workflows, is a plus Education Qualification Bachelor’s in engineering or Master’s in computer applications Technologies We Use Python, Selenium, Cucumber, Behave, Jenkins, Git, Postman, JIRA, MongoDB (for test data), Cloud platforms (AWS preferred) Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Job Description We are looking for - A Marketing Operations professional with experience of engaging with equivalent VP and C Level Executives. Deep understanding of marketing automation and campaign management with the ability to run a mass surgical emails campaigns. Responsibilities  Database Building: Responsible for building databases for the Europe, North America, and APAC regions, including adding ICP (Ideal Customer Profile) contacts based on product fitment across these regions.  CRM Database Hygiene: Ensuring the cleanliness and accuracy of the CRM database through regular maintenance and updates. Conducting various data mining projects to extract valuable insights and improve data quality. Experience Required 3 - 8 years of Marketing Operations experience MUST HAVE HubSpot Administration. Strong communication skills. Proven creative problem-solving approach and strong analytical skills Experience working in the North America Market (Experience in SAAS/CX/EX Space) A strong understanding of both the Marketing & the Sales Funnel. Open to work in UK Shift timings (2 to 11 PM) Proficiency with Hubspot or other tools such as 6Sense, Outreach.io, Loom, Orum etc EDUCATION QUALIFICATION Bachelor’s or master’s in business administration or equivalent. Why Join Us? At Kore.ai, you won’t be maintaining quality for conventional software—you’ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world’s leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations and customer experiences. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Voice AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. About The Role We are seeking a visionary Director/VP of Product Management for Analytics to lead the development of next-generation analytics and insights capabilities across our agentic AI platform. This role requires someone who can think beyond traditional product analytics to create revolutionary frameworks for understanding how enterprises build, deploy, and optimize agentic applications at scale. Key Responsibilities Platform Analytics Strategy Cross-Product Analytics Vision : Define and execute a comprehensive analytics strategy that spans all product streams within the agentic AI platform Usage Intelligence : Drive deep insights into how enterprises use the platform to build, deploy, and manage their agentic applications Performance Analytics : Develop sophisticated metrics and dashboards that reveal platform performance, agent effectiveness, and user engagement patterns Predictive Insights : Implement AI-driven analytics that can predict usage patterns, identify optimization opportunities, and anticipate platform needs Product Innovation & Development Next-Gen Analytics Products : Lead the development of innovative analytics products that provide unprecedented visibility into agentic AI system performance Real-Time Intelligence : Design and deliver real-time analytics capabilities that enable enterprises to monitor and optimize their agent deployments continuously Custom Analytics Solutions : Create flexible analytics frameworks that can adapt to diverse enterprise use cases and vertical-specific requirements Self-Service Analytics : Build intuitive self-service analytics tools that empower business users to derive insights without technical expertise Cross-Functional Leadership Product Portfolio Integration : Ensure seamless analytics integration across all product streams, creating unified insights and reporting Data Strategy Alignment : Collaborate with engineering, data science, and platform teams to establish robust data collection and processing strategies Customer-Centric Development : Work closely with customer success and sales teams to understand analytics needs and translate them into product requirements Research & Innovation : Stay ahead of analytics trends in AI/ML, agentic systems, and enterprise software to drive continuous innovation Business Impact & Growth Revenue Enablement : Develop analytics capabilities that directly support customer acquisition, retention, and expansion Competitive Differentiation : Create analytics features that establish Kore.ai as the leader in agentic AI platform intelligence Market Expansion : Identify new market opportunities through analytics insights and customer behavior patterns ROI Demonstration : Build tools that help customers quantify and communicate the value of their agentic AI investments Required Qualification 12+ years of product management experience with 5+ years in analytics, data products, or business intelligence Proven track record leading analytics product development for enterprise software platforms Deep understanding of modern analytics architectures, data pipelines, and visualization technologies Experience with AI/ML analytics, model performance monitoring, or conversational AI metrics Strong background in B2B SaaS product management with enterprise customers Experience managing cross-functional teams and complex product portfolios Data-driven decision making with ability to translate complex technical concepts into business value Preferred Qualifications Experience with agentic AI systems, LLM analytics, or conversational AI platforms Background in enterprise AI transformation or digital workplace analytics Knowledge of modern data stack technologies (Snowflake, Databricks, etc.) Experience with product-led growth strategies and analytics Understanding of AI governance, compliance, and explainability requirements MBA or advanced degree in engineering, data science, or related field What Sets You Apart First-Principles Thinking: Ability to reimagine analytics for agentic AI systems rather than applying traditional approaches Strategic Vision: Capability to see beyond current analytics paradigms to anticipate future enterprise needs Technical Depth: Strong understanding of both the technical and business aspects of analytics products Customer Obsession: Passion for understanding customer workflows and translating insights into product improvements Innovation Mindset: Excitement about creating entirely new categories of analytics products Curiosity & Research Orientation: Continuous learning approach to stay ahead of rapidly evolving AI and analytics landscapes Leadership & Team Management Lead and mentor a team of product managers, data analysts, and UX researchers Establish product development processes that enable rapid innovation while maintaining quality Foster a culture of experimentation, learning, and customer-centricity Collaborate effectively with engineering leaders to balance innovation with technical feasibility Why Join Us? As Director/VP of Product Management for Analytics at Kore.ai, you'll have the unique opportunity to define how enterprises understand and optimize their agentic AI investments. You'll be building not just analytics products, but the intelligence layer that enables the next generation of AI-driven business transformation. Your work will directly impact how the world's leading organizations measure, understand, and improve their AI initiatives, setting new standards for analytics in the agentic AI era. Join us in creating the future of enterprise AI intelligence and analytics. Education Bachelor's degree in Engineering, Computer Science, Business, or related field MBA or advanced degree preferred

Kore ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan Job Description We are looking for A Marketing Operations professional with experience of engaging with equivalent VP and C Level Executives Deep understanding of marketing automation and campaign management with the ability to run a mass surgical emails campaigns Responsibilities ? Database Building: Responsible for building databases for the Europe, North America, and APAC regions, including adding ICP (Ideal Customer Profile) contacts based on product fitment across these regions ? CRM Database Hygiene: Ensuring the cleanliness and accuracy of the CRM database through regular maintenance and updates Conducting various data mining projects to extract valuable insights and improve data quality Experience Required 3 8 years of Marketing Operations experience MUST HAVE HubSpot Administration Strong communication skills Proven creative problem-solving approach and strong analytical skills Experience working in the North America Market (Experience in SAAS/CX/EX Space) A strong understanding of both the Marketing & the Sales Funnel Open to work in UK Shift timings (2 to 11 PM) Proficiency with Hubspot or other tools such as 6Sense, Outreach io, Loom, Orum etc EDUCATION QUALIFICATION Bachelors or masters in business administration or equivalent Why Join Us At Kore ai, you wont be maintaining quality for conventional software?youll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications Your work will directly influence how the worlds leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale

Kore ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents Kore ais no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies Kore ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases The product portfolio includes SmartAssist AI-first cloud contact center as a service (CCaaS), BankAssist AI-powered virtual assistant for retail banking, SearchAssist AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite Kore ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore ai is headquartered in Florida USA The company is growing 100% year on year and has recently secured a Series C funding of $73 5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI With other offices in India, Uk, Germany, Korea, and Japan, Kore ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide You can find full press coverage at https://kore ai/press/ Candidate is expected to be hands on in web services, server-side experience You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process You will be working on Node js and NOSQL etc Will be a part of the core development team and will be responsible for developing server APIs/components You will be a part of scaling applications and database infrastructure processes Job Title: Senior Content Specialist Experience Level: 5+ years in content creation, marketing, or related field About The Role Are you passionate about storytelling, technology, and creating content that drives conversationsDo you thrive on transforming complex technical concepts into compelling narratives that resonate with customersIf so, were looking for a Senior Content Creator to help shape our brands voice, educate our audience, and fuel engagement across multiple platforms In this role, you'll craft wide variety of content from long-form content like blogs, whitepapers, guides, and case studies to short-form content like social media posts and infographics You'll work closely with product, customer success, and research teams to translate technical insights/concepts into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions What Youll Do Create high-impact content Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience Translate technical concepts and customer stories into compelling narratives Understand our products technical aspects and use them to craft content that highlights customer pain points and business value Leverage research & insights Use customer stories, industry reports, discussion notes, and data-driven research to enrich content with credibility and depth Drive thought leadership & engagement Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry Optimize for SEO & discoverability Write content that balances storytelling with keyword optimization to improve search rankings and organic reach Collaborate cross-functionally Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs

Kore ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan You can find full press coverage at https://kore ai/press/ POSITION / TITLE: QA Lead POSITION SUMMARY: As a QA Automation Technical Lead for the Agent-Platform product at Kore ai, you will be responsible for driving the end-to-end test automation strategy to ensure a high-quality and reliable enterprise-grade AI platform You will lead a team of automation engineers and collaborate with cross-functional teams to validate complex features, services, and workflows at scale LOCATION: Hyderabad (Work from Office) Responsibilities Begin with leading the daily QA stand-up, assigning priorities, removing blockers, and mentoring the team on test automation practices Define and continuously evolve the automation strategy for web, API and data validation across our products Drive the design, implementation, and maintenance of scalable test automation frameworks in Python and open-source tools such as Selenium and Behave Lead test coverage and BDD test development with tools like Behave, ensuring reliable and maintainable tests Collaborate closely with developers, product managers, and DevOps teams to integrate automated tests into CI/CD pipelines (Jenkins, Git) Perform code reviews, monitor test effectiveness, and ensure tests are consistently delivering accurate feedback on release readiness Analyze failed test results, troubleshoot regressions, and proactively address quality risks in early development stages Stay on top of emerging trends in QA, AI/ML testing, and generative automation tools to enhance the QA tech stack Contribute to strategic quality initiatives such as test data management, environment stability, and performance validation Skills Required Minimum 78 years of experience in test automation, including 2 years of hands-on experience guiding or coordinating test automation efforts within a team Strong hands-on experience with Python, Selenium WebDriver, and API testing tools Proficiency in BDD using Cucumber and test execution frameworks like pytest Experience in designing test automation strategies for large-scale platforms with CI/CD pipelines (Jenkins, Git) Ability to troubleshoot complex systems, isolate automation failures, and mentor junior engineers Familiarity with test reporting, test data generation, and defect lifecycle management Excellent communication and collaboration skills to work with cross-functional product and engineering teams Familiarity with AI/ML concepts and their validation, including model inference testing and chatbot workflows, is a plus Education Qualification Bachelors in engineering or Masters in computer applications Technologies We Use Python, Selenium, Cucumber, Behave, Jenkins, Git, Postman, JIRA, MongoDB (for test data), Cloud platforms (AWS preferred) Why Join Us At Kore ai, you won't be maintaining quality for conventional software?you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale

Kore ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan You can find full press coverage at https://kore com/press/ POSITION SUMMARY: As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role LOCATION: Hyderabad (Work from Office) Responsibilities Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product across cloud, VPC, and on-premises environments Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities Create and maintain release schedules for bi-weekly patch releases and quarterly major releases Develop deployment instructions for upgrades across versions and collaborate with the DevOps team Conduct risk assessments and mitigate potential disruptions during release cycles Coordinate release readiness activities, including testing and validation Manage release documentation, including release notes and deployment guides Oversee smooth deployment of software updates across deployment models Monitor release progress and address issues and dependencies Communicate release status and potential impact to stakeholders Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure Skills Required Jira Knowledge Advanced skills Jira Confluence Advanced skills Agile knowledge Scrum and/ or Kanban Having SAFe knowledge is an added advantage Certification in one of the following is a must: Scrum/ Kanban/ SAFe A good understanding of ITIL v4 is a Must, while having a certification is an added advantage 7+ Years of Relevant Experience in Change and Release Management and Jira Proven experience as a Release Manager in a product company Strong understanding of release management principles and best practices Superior knowledge of Agile and DevOps methodologies Proficiency in Jira Confluence is a must Excellent project management and problem-solving skills Effective communication and collaboration abilities Attention to detail and commitment to quality Flexibility and adaptability in a fast-paced environment Continuous learning mindset Having ITIL certification in Service Management is an added advantage Education Qualification Bachelors degree in Computer Science Engineering / Information Technology OR Masters in computer applications Why Join Us At Kore ai, you won't be maintaining quality for conventional software?you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE: Software Engineer/Senior Software Engineer As a Product Support Specialist at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. Responsibilities Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. Ensure a defined Service Level Agreement is followed for appropriate tickets. Handle screen-sharing web conference calls customers for remote diagnostics and triage of reported issues. Document problems and their solutions accurately in knowledge base articles. Provide customer support for all product lines of Kore.ai. Work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks. Adapt to support shift and schedule defined by the leadership. Experience Requried 2-6 years’ experience. Must Have Skills Relevant experience in delivering customer support for a web or mobile application-based product. Ability to track and resolve support issues as per SLA. Ability to implement product features and sanity test defect fixes, and documenting results. Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks. Ability to gather information systematically and efficiently in order to perform Root Cause Analysis. Ability to analyze logs for effective troubleshooting. Ability to program in at least one programming language. Ability to work with at least one ticket tracking tool. Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. Ability to handle customer problems and inquiries via email, chat, and phone Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. Ability to work as per set priorities by the manager/ lead. Ability to show empathy to customers and adapt to difficult and unfavorable situations. Ability to escalate matters at the right time to the right stakeholders. Ability to adapt to working in shifts as required. Ability to be a good team player and treat all team members – peers, juniors, and seniors with respect. You will work from our India operations office located in Hyderabad, Telangana. Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. GOOD TO HAVE SKILLS Previous working knowledge of Node.js, HTML, and CSS. Basic understanding of Linux. Basic working knowledge of tools like Postman and API testing Knowledge of web and application servers. Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, Visual Studio Code. ITIL Fundamentals or above a strong plus Knowledge of other global languages Basic Java/Scripting knowledge. Knowledge of web and mobile based enterprise applications. Knowledge of Web Services, API's (Functionality), SDK's and tools usage like the Postman, VS Code, etc. Basic Knowledge of Node.js, Browser Console/DevTools [Eg: https://developer.chrome.com/docs/devtools/] Ability to articulate and summarize complex issues both verbally and in writing. Basic Java/Scripting knowledge- basic coding and ability to read and understand. EDUCATIONAL QUALIFICATION Any graduation degree (Technical degree like Computer Science, MCA, Electronics etc. preferred) and above.

Who we are: Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. With other offices in India, the UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. JOB DESCRIPTION Product Marketing Manager Kore.ai is seeking a Product Marketing Manager with strong experience in horizontal product marketing to drive the go-to-market strategy for our AI-powered employee engagement and productivity solution, focusing on HR, IT, and Recruiting capabilities. Based in Hyderabad and reporting to the Product Marketing Lead in the U.S., this global role will help shape messaging, craft compelling industry content, and support demand generation for Kore.ai’s AI for Work solution. The ideal candidate brings a deep understanding of department-specific buyer needs and trends, and experience marketing AI technologies in enterprise environments. You’ll collaborate closely with product management, solutions engineering, and sales to tell a compelling story about how Kore.ai redefines employee experiences. We’re looking for a strategic thinker and doer who thrives in a fast-paced environment and is excited to help scale a category-leading AI platform. RESPONSIBILITIES Translate Kore.ai’s AI-first solution capabilities into clear value propositions for specific audiences. Develop sales enablement content, including pitch decks, one-pagers, battle cards, objection handling docs, and case studies. Build and optimize web content that resonates with key stakeholders in target industries, guided by SEO insights and performance data. Collaborate with product management and solutions engineering to create demo flows and product visuals that showcase real-world industry use cases. Monitor industry trends, competitors, and market shifts to inform messaging and support the go-to-market strategy. Contribute to product launches and cross-functional marketing campaigns. EXPERIENCE REQUIRED Minimum 5 years of product marketing experience with software products in enterprise software companies MUST HAVE SKILLS Excellent written and verbal English communication skills. Strong presentation creation skills (Google Slides, PowerPoint). Familiarity with enterprise technology landscapes, especially in customer service, contact center, or automation domains. Strategic mindset with the ability to execute quickly and effectively. Knowledge of prompt engineering techniques to guide LLMs in producing brand-consistent content. Understanding of brand standards and ability to create within design guidelines. Willingness to work 5 days per week from the Kore.ai Hyderabad office. Bachelor’s degree in Marketing, Engineering, or a related discipline from a recognized institution. Would be a Plus MBA or equivalent postgraduate qualification. Experience with tools like Figma (for design), Adobe Premiere Pro / After Effects (for video), and Canva. Familiarity with AI productivity tools and building branded AI agents or task flows. Experience with common marketing platforms like Hubspot, Seismic, or similar. EDUCATION QUALIFICATION Bachelor’s degree in Marketing, Engineering, or related fields. An MBA or postgraduate degree is a plus.

Who we are: Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. With other offices in India, the UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. JOB DESCRIPTION Competitive Marketing Research Manager As a Competitive Marketing Research Manager, you will be critical in supporting Kore.ai's Compete program, enabling the organization to position its market-leading AI solutions more effectively. Reporting to the Product Marketing lead, you will gather, analyze, and distribute insights to empower sales, marketing, and product teams. This role offers a unique opportunity to shape your career at the intersection of technology, market analysis, and strategic decision-making. We are seeking a self-starter with strong research, analytical, and excellent communication skills who thrives in a fast-paced, dynamic environment. RESPONSIBILITIES Research & Analysis: Monitor, gather, and analyze competitor data from various sources, including websites, financial reports, news, and industry events. Market Monitoring: Track industry trends, emerging technologies, and competitive moves to identify opportunities and threats. Battle Card Development: Create and maintain competitive battle cards, playbooks, and positioning guides to support the sales team in competitive engagements. Internal Collaboration: Work closely with product marketing, sales, and product teams to identify competitive intelligence needs and deliver actionable insights. Sales Enablement: Support training sessions for sales teams, focusing on competitive differentiation and messaging. Reporting: Develop concise and visually appealing reports to share findings with stakeholders at all levels of the organization. Tool Management: Assist in maintaining and optimizing competitive intelligence tools and repositories. What you’ll bring to the team: A passion for technology and market analysis, with an interest in AI, machine learning, or conversational AI. Curiosity and a desire to learn about competitors, industry dynamics, and strategic decision-making. Exceptional written and verbal communication skills, with the ability to distill complex data into clear, actionable insights. Detail-oriented mindset with a proactive, problem-solving approach. Ability to collaborate across teams in a fast-paced, remote work environment. EXPERIENCE REQUIRED Bachelor's degree in Business, Marketing, Data Analytics, or a related field. 3+ years of professional experience in competitive intelligence, market research, product marketing, or a related field. Strong research and analytical skills, with proficiency in tools like Excel/Sheets, PowerPoint/Google Slides, or equivalent. Ability to work independently and manage multiple priorities simultaneously. Preferred: Familiarity with competitive intelligence tools and frameworks (e.g., Crayon, Klue). Exposure to B2B enterprise technology, particularly AI and automation solutions. Experience creating sales enablement materials or reports. EDUCATION QUALIFICATION Bachelor’s or master’s in Business Administration, Marketing & Data Analytics, or equivalent.

As a Competitive Marketing Research Manager at Kore.ai, you will play a crucial role in supporting the Compete program to enhance the positioning of the organization's market-leading AI solutions. Reporting to the Product Marketing lead, your responsibilities will involve gathering, analyzing, and disseminating insights to empower sales, marketing, and product teams. This position provides a unique opportunity to advance your career at the intersection of technology, market analysis, and strategic decision-making. Your primary responsibilities will include monitoring, gathering, and analyzing competitor data from various sources, tracking industry trends and competitive moves, developing competitive battle cards and playbooks, collaborating with internal teams to identify competitive intelligence needs, supporting sales teams with training on competitive differentiation, creating visually appealing reports for stakeholders, and assisting in managing competitive intelligence tools and repositories. To excel in this role, we are looking for a self-starter with strong research, analytical, and communication skills who thrives in a fast-paced, dynamic environment. Your passion for technology and market analysis, curiosity about competitors and industry dynamics, exceptional written and verbal communication skills, detail-oriented mindset, and ability to collaborate across teams will be invaluable assets in this position. The ideal candidate will hold a Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with at least 3 years of professional experience in competitive intelligence, market research, product marketing, or a related field. Proficiency in tools like Excel/Sheets, PowerPoint/Google Slides, or equivalent is required. Familiarity with competitive intelligence tools and frameworks, exposure to B2B enterprise technology, and experience in creating sales enablement materials are preferred qualifications. If you are seeking a challenging opportunity to leverage your skills in competitive marketing research within a leading enterprise AI organization, we encourage you to apply for this role. Join Kore.ai's diverse team of professionals on a mission to drive AI innovations to serve customers worldwide.,

As a Competitive Marketing Research Manager at Kore.ai, you will play a crucial role in supporting the Compete program by helping the organization effectively position its market-leading AI solutions. Reporting to the Product Marketing lead, your responsibilities will include gathering, analyzing, and distributing insights to empower sales, marketing, and product teams. This position presents a unique opportunity to advance your career at the intersection of technology, market analysis, and strategic decision-making. Your primary responsibilities will involve monitoring, analyzing competitor data from various sources, tracking industry trends and competitive moves, and developing competitive battle cards, playbooks, and positioning guides. You will collaborate closely with product marketing, sales, and product teams to identify competitive intelligence needs, provide actionable insights, and support training sessions for sales teams. Additionally, you will be responsible for developing reports to share findings with stakeholders and assisting in maintaining and optimizing competitive intelligence tools and repositories. To excel in this role, you should have a passion for technology and market analysis, with a particular interest in AI, machine learning, or conversational AI. Strong research and analytical skills, exceptional written and verbal communication abilities, attention to detail, and the ability to collaborate effectively in a fast-paced, remote work environment are essential traits. A Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with 3+ years of professional experience in competitive intelligence, market research, or product marketing, is required. Proficiency in tools like Excel/Sheets, PowerPoint/Google Slides, or equivalent is necessary. Preferred qualifications include familiarity with competitive intelligence tools and frameworks, exposure to B2B enterprise technology, especially AI and automation solutions, and experience in creating sales enablement materials or reports. A Bachelors or Masters degree in Business Administration, Marketing & Data Analytics, or equivalent is desirable for this role. Join Kore.ai's diverse team and contribute to shaping the competitive landscape for market-leading AI solutions.,

About Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Job Location: Hyderabad (we are a work-from-office company) Work Timings: 4:00PM to 1:00AM IST Role / Title: Customer Success Operations Associate/Lead We are looking for a Customer Success Operations professional with experience supporting international customers and customer-facing teams. This is a strategic and hands-on role where you'll work closely with the CS team to streamline workflows, manage customer-impacting issues, and help scale operational excellence through tools, data, and process optimization. Key Responsibilities Own and manage internal customer issue and escalation workflows across cross-functional teams Collaborate closely with CSMs and regional leaders supporting international enterprise accounts Collaborate closely with Professional Services, Product, and Support Teams to gain a 360-degree view of the customer operational challenges of our products and platform. Actively review support tickets and proactively work with customers/CSM’s/CSD’s on critical/Priority support issues/blockers and understand the business impact. Create and maintain SOPs, operational playbooks, and enablement documentation Track and analyze key customer success metrics (e.g., health scores, NRR, C-SAT) Administer and optimize CS tooling (e.g., Gainsight, Salesforce, Zendesk) Build reports, dashboards, and automation to increase operational efficiency Partner with Product, Engineering, and Support to ensure timely resolution of escalations Contribute to onboarding, training, and enablement of new CSMs and CS programs Skills & Experience Needed 2–4 years of experience in Customer Success, Program management roles, Revenue/Business Ops, or related roles Strong process orientation and experience working with international enterprise customers Familiarity with CS tools (Gainsight, Salesforce, Zendesk, Smart Sheets etc.) Comfortable analyzing data and building reports to support CS insights Experience working in SaaS / B2B environments, especially in the CX/EX/AI domain Required to work in night shift timings (4PM to 1AM IST) Extremely well-organized and analytical with an ability to work well under pressure. Strong team player as well as a proactive individual contributor. Excellent written and verbal communication skills. Ability to grasp technical concepts and communicate to customers in a simple manner. Excellent interpersonal skills. Good to Have Proficiency in documentation, stakeholder coordination, and internal systems like Confluence, Jira, or Asana What You’ll Get Competitive salary Fun-filled work culture Equal employment opportunities Opportunity to grow with a pre-IPO Global SaaS Company driving AI innovation

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. As a Software Engineer/Senior Software Engineer at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. Responsibilities: - Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. - Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. - Ensure a defined Service Level Agreement is followed for appropriate tickets. - Handle screen-sharing web conference calls with customers for remote diagnostics and triage of reported issues. - Document problems and their solutions accurately in knowledge base articles. - Provide customer support for all product lines of Kore.ai. - Work seamlessly with other teams like Professional Services, Engineering, Product Management, DevOps & QA towards resolution of assigned tickets and tasks. - Adapt to support shift and schedule defined by the leadership. Experience Required: - 2-6 years of experience. Must Have Skills: - Relevant experience in delivering customer support for a web or mobile application-based product. - Ability to track and resolve support issues as per SLA. - Ability to implement product features and sanity test defect fixes, and documenting results. - Ability to collaborate across the teams as required for resolving tickets/completing assigned tasks. - Ability to gather information systematically and efficiently for Root Cause Analysis. - Ability to analyze logs for effective troubleshooting. - Ability to program in at least one programming language. - Ability to work with at least one ticket tracking tool. - Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. - Ability to handle customer problems and inquiries via email, chat, and phone. - Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. - Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. - Ability to work as per set priorities by the manager/lead. - Ability to show empathy to customers and adapt to difficult and unfavorable situations. - Ability to escalate matters at the right time to the right stakeholders. - Ability to adapt to working in shifts as required. - Ability to be a good team player and treat all team members peers, juniors, and seniors with respect. - You will work from our India operations office located in Hyderabad, Telangana. - Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. Good to Have Skills: - Previous working knowledge of Node.js, HTML, and CSS. - Basic understanding of Linux. - Basic working knowledge of tools like Postman and API testing. - Knowledge of web and application servers. - Knowledge of tools like Zensesk, Husbpot, JIRA, Visual Studio Code. - ITIL Fundamentals or above a strong plus. - Knowledge of other global languages. - Basic Java/Scripting knowledge. - Knowledge of web and mobile-based enterprise applications. - Knowledge of Web Services, APIs (Functionality), SDKs, and tools usage like Postman, VS Code, etc. - Basic Knowledge of Node.js, Browser Console/DevTools. - Ability to articulate and summarize complex issues both verbally and in writing. - Basic Java/Scripting knowledge - basic coding and ability to read and understand. Educational Qualification: - Any graduation degree (Technical degree like Computer Science, MCA, Electronics, etc., preferred) and above.,