Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.ai/press/ Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. Job Title: Social Media Manager Location: Remote Experience: 5+ years in Social Media Management, preferably in a B2B tech or AI-driven company About The Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Draft compelling social media posts that highlight our leadership’s thought leadership, insights, and industry perspectives. Repurpose content assets (blogs, whitepapers, reports) into various post formats—polls, carousels, videos, long-form posts, interactive content—to maximize engagement. Create visually engaging posts using Canva or similar DIY design tools to enhance social media appeal. Community Engagement & Growth Monitor and actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations, respond to comments, and join industry discussions to boost visibility. Collaborate with internal teams to promote product launches, events, and campaigns effectively. Analytics, Reporting & Optimization Use social media management tools like Sprout Social, Buffer, Hootsuite, or similar for content scheduling, monitoring, and automation. Build weekly/monthly dashboards and reports to track engagement, follower growth, traffic, and lead generation. Provide insights to optimize content, posting schedules, and audience engagement strategies. Stay updated on algorithm changes, emerging trends, and competitive landscape to refine social media tactics. Lead Generation & Performance Tracking Work closely with marketing and demand generation teams to align social media with lead generation and conversion goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Implement A/B testing, audience segmentation, and performance-driven optimizations to improve results. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Ability to create dashboards and insights reports for leadership teams. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ Years experience with Figma and Canva and Asana Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of Social content, accounts, and performance. Wow Factor 5+ years with Figma, can create, edit, animation Knowledge of Adobe suite, in particular video (Premier Pro, After Effects) to cut video and animate simple digital ads Knowledge of AI tools within Apps for work, how to build content bots that stick to brand values Why Join Us? Kore.ai is a market leader in Enterprise AI technology and solutions helping large enterprises drive value through AI. Work in a fast-paced, data-driven and innovative environment. This role is critical in driving social conversations in the AI and enterprise tech space. Experiment with bold content ideas and drive measurable business impact.

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.ai/press/ Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. Job Title: Senior Content Specialist Experience Level: 5+ years in content creation, marketing, or related field About The Role Are you passionate about storytelling, technology, and creating content that drives conversations? Do you thrive on transforming complex technical concepts into compelling narratives that resonate with customers? If so, we’re looking for a Senior Content Creator to help shape our brand’s voice, educate our audience, and fuel engagement across multiple platforms. In this role, you'll craft wide variety of content from long-form content like blogs, whitepapers, guides, and case studies to short-form content like social media posts and infographics. You'll work closely with product, customer success, and research teams to translate technical insights/concepts into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions. What You’ll Do Create high-impact content – Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience.Translate technical concepts and customer stories into compelling narratives – Understand our product’s technical aspects and use them to craft content that highlights customer pain points and business value.Leverage research & insights – Use customer stories, industry reports, discussion notes, and data-driven research to enrich content with credibility and depth.Drive thought leadership & engagement – Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry.Optimize for SEO & discoverability – Write content that balances storytelling with keyword optimization to improve search rankings and organic reach.Collaborate cross-functionally – Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs.

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan Job Details – Senior Technical Writer for Developer Documentation Our content development and experience team is looking for a senior technical writer comfortable with both the “technical” and the “writing” aspects of the job. The ideal candidate should have experience working with software technologies via investigation, experimentation, SME interaction, and creating content for a technical audience, especially developers. Responsibilities Develop, negotiate, and drive customer-focused content strategy in line with product strategy. Assess the need for, plan, and deliver a range of documentation for our developer audience, including API content, reference guides, conceptual content, how-to content, and release notes. Question and highlight inconsistencies, and seek simplification in the product, including UI and Code. Collaborate with other writers on the team to help scope and build developer documentation for the products and features they cover. Work with other writers and editors to improve how we write and approach content writing for the developers. Seek opportunities to automate regular tasks, such as generating ideas, editing content for language and clarity, generating sample codes, getting parameter definitions & data types from the codebase, etc. Required Experience/Skills 7+ years of experience writing technical, developer-focused content. Familiarity with programming concepts, REST API, JavaScript, and HTML. Familiarity with API documentation and design tools such as Swagger and Postman. Familiarity with technologies such as Web services technologies, APIs, and SDKs. Ability to read, understand, and build short code samples for APIs. Excellent communication and interpersonal skills. Ability to quickly learn new technologies. Ability to work well in an agile environment. Preferred Qualifications Bachelor’s degree in science, technology, or communications. Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE : Product Designer Responsibilities You'll take complete ownership of the UX and UI. Which includes research, wireframe, high fidelity screens, Prototyping and validating the solution, developer handoff, and testing. You will be the voice of the users and you should also be comfortable with conducting any user research to validate the ideas. You'll be working directly with the management and product teams right from the conceptualization stage. You have to ensure that you follow a structured thought process for designing the product and also be ready to market your ideas. You’ll be creating clickable prototype whenever needed using InVision or Principle. Creating and managing icon and illustration library. Experience Required Overall 5-12 years of experience in Product designing (UX & Interaction Design). Must Have Skills Excellent communication, presentation, and storytelling skills. Expert skill level with standard tools like Sketch, Zeplin, Invision, google Suite, etc.. Detail-oriented, strategic-thinker, decision-maker, creative thinker. Great at illustrations and iconography Who can create and manage design system. Experience with designing the products is a huge plus. Who has a strong knowledge of design principles. Other Skills We'd Appreciate Believe in thorough research before starting the design process. Detail-oriented, strategic-thinker, decision-maker, creative thinker. Quick and strong problem-solver. Drive early-stage usability testing and expert review. Experience with designing the products is a huge plus. Who has empathy on end-users, business, and also technology. EDUCATION QUALIFICATION Bachelors in Design or Masters in Design Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ JOB DESRIPTION Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Proficient in using tools like Postman or similar Ability to design and maintain test automation frameworks and develop automated test scripts. Proficient in test automation tools such as Selenium or Karate framework or similar. Strong background and experience on manual testing concepts, methodologies, SDLC models. Responsibilities Analyze application/testing requirements, implement automation solutions for automated testing of applications/products. R&D on any tool if required and should be able to try to get hands-on Design, Develop, Maintain and Execute automation scripts. Build and maintain automation frameworks/libraries, tools interfaces. Analyze execution results, Produce reports on automated executions. Engage with program/project managers, business analysts, developers, testers, and product owners to ensure that all test automation activities occur in a timely fashion. Hands-on experience on Selenium or API automation. Experience working in an Agile, Incremental & Iterative, Scrum environment. Experience in using TDD/BDD frameworks like Cucumber/Karate/jBehave/Specflow. (anyone). Proven experience in all aspects of integration, functional, and regression testing. Ability to identify gaps in the testing process, suggest/implement improvements. Ability to think out of the box, adapt, and implement innovative solutions. Strong problem solving, logical and analytical skills. Communicating with Development Team & other relevant teams for Defect resolution Providing Test Results and other inputs for creating Test Report and Test Sign off documentation. Experience Required Overall, 2+ years of experience in Testing Applications and desktop Web/Enterprise Applications. Must Have Skills Selenium or Karate, Java, Cucumber, Jenkins, DataBase, API Testing (Manual) Knowledge of revision control software (ex. SVN, Git, etc.) EDUCATION QUALIFICATION Bachelor’s in engineering or Master’s in computer applications Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise Show more Show less

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.ai/press/ Candidate is expected to be hands on in web services, server-side experience. You will be analyzing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes. Job Title : Social Media Manager Location : Remote Experience : 5+ years in Social Media Management, preferably in a B2B tech or AI-driven company About The Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Draft compelling social media posts that highlight our leadership’s thought leadership, insights, and industry perspectives. Repurpose content assets (blogs, whitepapers, reports) into various post formats—polls, carousels, videos, long-form posts, interactive content—to maximize engagement. Create visually engaging posts using Canva or similar DIY design tools to enhance social media appeal. Community Engagement & Growth Monitor and actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations, respond to comments, and join industry discussions to boost visibility. Collaborate with internal teams to promote product launches, events, and campaigns effectively. Analytics, Reporting & Optimization Use social media management tools like Sprout Social, Buffer, Hootsuite, or similar for content scheduling, monitoring, and automation. Build weekly/monthly dashboards and reports to track engagement, follower growth, traffic, and lead generation. Provide insights to optimize content, posting schedules, and audience engagement strategies. Stay updated on algorithm changes, emerging trends, and competitive landscape to refine social media tactics. Lead Generation & Performance Tracking Work closely with marketing and demand generation teams to align social media with lead generation and conversion goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Implement A/B testing, audience segmentation, and performance-driven optimizations to improve results. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Ability to create dashboards and insights reports for leadership teams. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ Years experience with Figma and Canva and Asana Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of Social content, accounts, and performance. Wow Factor 5+ years with Figma, can create, edit, animation Knowledge of Adobe suite, in particular video (Premier Pro, After Effects) to cut video and animate simple digital ads Knowledge of AI tools within Apps for work, how to build content bots that stick to brand values Why Join Us? Kore.ai is a market leader in Enterprise AI technology and solutions helping large enterprises drive value through AI. Work in a fast-paced, data-driven and innovative environment. This role is critical in driving social conversations in the AI and enterprise tech space. Experiment with bold content ideas and drive measurable business impact. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ JOB DESRIPTION Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Proficient in using tools like Postman or similar Ability to design and maintain test automation frameworks and develop automated test scripts. Proficient in test automation tools such as Selenium or Karate framework or similar. Strong background and experience on manual testing concepts, methodologies, SDLC models. Responsibilities Design, develop, and execute manual test cases to ensure the highest level of product quality. Develop and maintain automated test scripts using Python/Selenium, enhancing our automation framework to support new features and improve test coverage. Identify, record, and document thoroughly any bugs or discrepancies encountered during testing. Collaborate with the development team to resolve issues and ensure that software meets all specifications and quality standards. Participate in the creation and review of software documentation to ensure testability and completeness. Stay up-to-date with new testing tools and test strategies, continuously seeking ways to improve the QA process. Experience Required Overall, 2+ years of experience in Testing Applications and desktop Web/Enterprise Applications. Must Have Skills Testing of either Gen AI, NLP, Conversational AI must. Work experience of Testing conversation AI frameworks Excellent understanding of Natural Language Processing (NLP) concepts from QA perspective Proficiency to measure the NLP models accuracy, benchmarking 3-5 years of experience in software QA, with a focus on both manual and automated testing. Proficiency in Selenium/Python for creating robust, reliable, and repeatable automated tests. Strong understanding of software QA methodologies, tools, and processes. Experience in writing clear, concise, and comprehensive test plans and test cases. Ability to identify, analyze, and document defects, errors, and inconsistencies in software applications. Excellent communication and teamwork skills, with the ability to work effectively in a collaborative environment. Other Skills We'd Appreciate Good understanding of NLP concepts Experience with Agile/Scrum development methodologies. Knowledge of programming languages such as Java and Python is a plus. Familiarity with continuous integration and continuous deployment (CI/CD) processes. EDUCATION QUALIFICATION Bachelor’s in engineering or Master’s in computer applications Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a rapidly scaling enterprise AI company with nearly 100% year-over-year growth, specializing in AI agent platform for Global 2000 enterprises. We empower these organizations with solutions for complex, mission-critical AI implementations that demand sophisticated end to end platform and solutions, enterprise-grade security, and mature release management. Kore.ai accelerates customer value from AI with control and flexibility through comprehensive business solutions: AI for Work, AI for Service, and AI for Process. These are built on the Kore.ai Agent Platform, which enables a standardized approach to developing and deploying agentic capabilities across the enterprise at scale. Our ecosystem-agnostic design provides the freedom to choose models, data, channels, applications, and cloud deployment. We also offer build-friendly no-code/pro-code options to expand your AI bench. For over a decade, we have been trusted by over 400 partners and 300+ Fortune 2000 companies as their AI strategy resource. We are committed to enabling the future of the enterprise – a system of agents supporting operations and their humans to exponentially drive business growth. Head of Training and Certification Location: India (Hyderabad) Role Overview We are seeking an experienced Head of Training and Certification to transform, lead, and scale our global enablement program for both external partners and customer internal implementation teams. You will take ownership of our existing training academy and certification programs, building and managing a high-performing team in India to modernize and expand our training capabilities. Working closely with our local product team, you will create advanced training curricula that bridge the gap between basic product knowledge and successful solution implementation across our multi-product platform. Additionally, you will be responsible for developing and deploying AI agents to enhance training delivery, automate content updates, and provide personalized learning experiences. Given the evolving partner leadership structure, you will also play a crucial role in stakeholder alignment across sales, partnerships, and customer success functions. Key Responsibilities Program Strategy & Leadership Transform existing training academy from basic product education to comprehensive solution enablement across our multi-product platform Redesign certification programs to ensure partners and customer internal teams can successfully implement real-world projects, not just pass basic assessments Develop advanced training tracks covering solution architecture, implementation methodologies, and complex integration patterns Create learning pathways that progress from foundational knowledge to practical implementation competency Establish content refresh cycles and processes to keep training current with rapidly evolving product terminologies and advanced technology capabilities Build metrics that measure implementation success rates, not just certification completion rates Content Development & Delivery Build strong working relationships with Sales, Partnerships, and Customer Success teams to ensure training programs drive business results Establish regular communication cadences and feedback loops with field teams to identify training gaps and opportunities Create formal processes for incorporating partner feedback and market insights into training curriculum Collaborate with go-to-market teams to align certification requirements with partner tier levels and commercial strategies Serve as a bridge between technical product capabilities and partner/customer business outcomes Team Building & Management Build and lead a team of 15+ training professionals, curriculum developers, certification specialists, and AI agent developers in India Scale the existing small team through strategic hiring, including AI/ML engineers and developer talent for agent development Collaborate closely with the India-based product team to ensure training content accuracy and leverage AI platform capabilities for training innovation Foster a culture of continuous learning and innovation within the training organization, embracing AI-first approaches to training delivery Develop team members who can effectively communicate complex technical concepts to diverse partner audiences and build AI solutions for training challenges AI Agent Development & Integration Lead the development and deployment of AI agents to enhance training program delivery and effectiveness Build AI agents that provide personalized learning experiences, adaptive content delivery, and real-time support during training sessions Develop AI-powered assessment and certification tools that can evaluate practical implementation skills and provide detailed feedback Create AI agents for automated content updates, ensuring training materials stay current with rapid product evolution Design AI-powered mentoring agents that can provide ongoing support to partners during implementation projects Build AI agents for training analytics and insights, identifying learning gaps and optimization opportunities Integrate AI agents into the training academy platform to scale personalized support and improve learning outcomes Modernize existing training content to cover our full product portfolio, moving beyond single-stream 101-level education Develop advanced curricula for solution architecture, covering how to design and architect comprehensive solutions using our platform Create implementation best practices training that addresses real-world deployment challenges and methodologies Build extensive use case libraries with detailed examples of successful enterprise implementations across different industries Design complex integration training covering enterprise system connectivity, data flows, and technical architecture patterns Establish agile content development processes to rapidly update training materials as product terminologies and capabilities evolve Transform in-person training programs to include hands-on implementation workshops and solution design exercises Create assessment methods that validate practical implementation skills rather than just theoretical knowledge Partner Enablement & Certification Redesign certification programs to validate solution implementation competency across our complete product portfolio Create progressive certification tracks: Foundation → Implementation → Solution Architecture → Advanced Integration Develop practical certification assessments including solution design challenges and implementation scenarios Establish certification renewal processes that address frequent product updates and new terminologies Build advanced certification programs for complex enterprise implementations and specialized use cases Create mentorship and ongoing support programs to bridge the gap between certification and successful project delivery Implement feedback mechanisms to understand why certified partners struggle with implementations and continuously improve programs Product-Training Integration Work closely with product management to ensure training considerations are incorporated into product release planning Provide input on product features and capabilities from a partner enablement perspective Create training content that can be developed in parallel with product features Establish processes for rapid training content updates during product releases Required Qualifications Experience & Background 10+ years of experience building and scaling training/certification programs at enterprise technology companies 5+ years in leadership roles managing teams of 10+ people Proven track record of implementing training programs that serve Global 2000 enterprises Experience with fast-moving technology platforms and managing curriculum in rapidly evolving environments Experience transforming basic training programs into comprehensive solution enablement programs Proven track record of building training that successfully bridges the gap between product knowledge and practical implementation Background in AI platforms, enterprise process automation, or sophisticated enterprise software platforms Experience with rapidly evolving technology platforms where terminologies and capabilities change frequently Experience working in environments with evolving organizational structures and stakeholder management challenges Track record of building advanced training programs covering solution architecture and complex system integration Technical & Domain Expertise Deep understanding of enterprise software implementation challenges and requirements Experience with complex, multi-stakeholder technology deployments Knowledge of enterprise security, compliance, and governance requirements Familiarity with AI-driven process automation and enterprise workflow optimization Understanding of sophisticated platform architectures and integration patterns Leadership & Operational Skills Demonstrated ability to build high-performing teams in India or similar markets Experience scaling training organizations from small teams to 15+ people Strong program management skills with ability to handle multiple concurrent initiatives Excellent stakeholder management and cross-functional collaboration abilities Proven ability to work effectively across organizational boundaries and influence without direct authority Communication & Strategic Alignment Exceptional written and verbal communication skills in English Experience working with global, distributed teams and partners Strong presentation and facilitation skills for executive-level audiences Ability to translate complex technical concepts into business value propositions Experience building consensus across diverse stakeholder groups with competing priorities Technical background in AI agent development, natural language processing, or machine learning applications Preferred Qualifications MBA or advanced degree in Education, Technology, or Business Experience with certification bodies or industry standard certification processes Background in conversational AI, enterprise automation platforms, or process optimization technologies Previous experience at high-growth technology companies with rapid product evolution Familiarity with learning management systems and training technology platforms Experience managing training programs during organizational transitions or rapid scaling phases Track record of building training programs that drive measurable business outcomes Experience with AI agent frameworks, development tools, and deployment platforms Background in educational technology, adaptive learning systems, or AI-powered content generation What We Offer Leadership Opportunity: Build and lead a critical function at a fast-growing, market-leading company Global Impact: Shape how enterprise AI implementations succeed worldwide Growth Environment: Rapid company growth provides unlimited opportunities for career advancement Technical Challenge: Work with cutting-edge AI technology and complex enterprise requirements Team Building: Opportunity to hire and develop a world-class team in India Strategic Influence: Direct impact on product strategy and go-to-market success Competitive Package: Equity participation in a rapidly growing company plus comprehensive benefits Success Metrics (First 18 Months) Training Program Transformation Successfully transform existing training academy from basic certification to implementation-focused enablement Expand training coverage from single product stream to comprehensive multi-product portfolio curriculum Launch advanced certification tracks: Solution Architecture, Implementation Best Practices, Complex Integration Deploy AI agents for training delivery, achieving 50% automation of routine training tasks and personalized learning experiences Achieve measurable improvement in partner project success rates post-certification Implement content refresh processes that keep training current with product evolution cycles AI Agent Development & Deployment Launch 3+ AI agents for training enhancement: content automation, personalized tutoring, and implementation support Achieve 40% reduction in training content update cycles through AI-powered automation Demonstrate improved learning outcomes through AI-personalized training experiences Build AI agent capabilities that can be showcased as examples of platform potential to partners and customers Business Impact & Stakeholder Alignment Increase partner team implementation success rates by 40% within 18 months Achieve 90%+ satisfaction scores on advanced training programs across all stakeholder types Establish formal feedback mechanisms with Sales, Partnerships, Customer Success, and Customer Implementation teams Demonstrate measurable impact on partner-driven revenue, customer satisfaction scores, and customer implementation velocity Build training programs that serve 500+ partners and 1000+ customer technical team members annually across multiple product offerings Reduce customer support burden by 25% through improved customer team competency Product-Training Integration Implement training content development processes that align with product release cycles Achieve <30 day lag time between product updates and corresponding training content Establish training requirements input into product planning processes Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.ai/press/ POSITION / TITLE: QA Lead POSITION SUMMARY: As a QA Automation Technical Lead for the Agent-Platform product at Kore.ai, you will be responsible for driving the end-to-end test automation strategy to ensure a high-quality and reliable enterprise-grade AI platform. You will lead a team of automation engineers and collaborate with cross-functional teams to validate complex features, services, and workflows at scale. LOCATION: Hyderabad (Work from Office) Responsibilities Begin with leading the daily QA stand-up, assigning priorities, removing blockers, and mentoring the team on test automation practices. Define and continuously evolve the automation strategy for web, API and data validation across our products. Drive the design, implementation, and maintenance of scalable test automation frameworks in Python and open-source tools such as Selenium and Behave. Lead test coverage and BDD test development with tools like Behave, ensuring reliable and maintainable tests. Collaborate closely with developers, product managers, and DevOps teams to integrate automated tests into CI/CD pipelines (Jenkins, Git). Perform code reviews, monitor test effectiveness, and ensure tests are consistently delivering accurate feedback on release readiness. Analyze failed test results, troubleshoot regressions, and proactively address quality risks in early development stages. Stay on top of emerging trends in QA, AI/ML testing, and generative automation tools to enhance the QA tech stack. Contribute to strategic quality initiatives such as test data management, environment stability, and performance validation. Skills Required Minimum 7–8 years of experience in test automation, including 2 years of hands-on experience guiding or coordinating test automation efforts within a team Strong hands-on experience with Python, Selenium WebDriver, and API testing tools. Proficiency in BDD using Cucumber and test execution frameworks like pytest. Experience in designing test automation strategies for large-scale platforms with CI/CD pipelines (Jenkins, Git). Ability to troubleshoot complex systems, isolate automation failures, and mentor junior engineers. Familiarity with test reporting, test data generation, and defect lifecycle management. Excellent communication and collaboration skills to work with cross-functional product and engineering teams. Familiarity with AI/ML concepts and their validation, including model inference testing and chatbot workflows, is a plus Education Qualification Bachelor’s in engineering or Master’s in computer applications Technologies We Use Python, Selenium, Cucumber, Behave, Jenkins, Git, Postman, JIRA, MongoDB (for test data), Cloud platforms (AWS preferred) Why Join Us? At Kore.ai, you won't be maintaining quality for conventional software—you'll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world's leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Job Description We are looking for - A Marketing Operations professional with experience of engaging with equivalent VP and C Level Executives. Deep understanding of marketing automation and campaign management with the ability to run a mass surgical emails campaigns. Responsibilities  Database Building: Responsible for building databases for the Europe, North America, and APAC regions, including adding ICP (Ideal Customer Profile) contacts based on product fitment across these regions.  CRM Database Hygiene: Ensuring the cleanliness and accuracy of the CRM database through regular maintenance and updates. Conducting various data mining projects to extract valuable insights and improve data quality. Experience Required 3 - 8 years of Marketing Operations experience MUST HAVE HubSpot Administration. Strong communication skills. Proven creative problem-solving approach and strong analytical skills Experience working in the North America Market (Experience in SAAS/CX/EX Space) A strong understanding of both the Marketing & the Sales Funnel. Open to work in UK Shift timings (2 to 11 PM) Proficiency with Hubspot or other tools such as 6Sense, Outreach.io, Loom, Orum etc EDUCATION QUALIFICATION Bachelor’s or master’s in business administration or equivalent. Why Join Us? At Kore.ai, you won’t be maintaining quality for conventional software—you’ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world’s leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Show more Show less