Customer Success Manager

About Kore.AI

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.

Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.

Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.

Job Location: Hyderabad (we are a work-from-office company)

Work Timings: 1:30PM to 9:30PM IST

Responsibilities:

• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset.
• Actively review support tickets and proactively work with customers to address any adoption issues.
• Collect statistics and develop reports to ensure we understand our customers usage and on-going adoption of our platform and solutions
• Proactively reach out to VP/Director level at customer to ensure adoption and on-going success
• Responsible for managing the customer renewals, ensuring we have a happy successful customer base growing with us
• Present regular product updates and coordinate product roadmap reviews with our customers
• Work collaboratively with the Marketing team to build Customer testimonials and referrals.

Experience Required:

• Overall 2 - 6 years of experience in Customer Success and Program management roles.

MUST Skills:

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures
• of success.
• Data-driven with a commitment to process; drive/track consistent engagement process.
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Excellent interpersonal skills.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Excellent written and verbal communication skills.
• Strong presentation skills.
• Extremely well-organized and analytical with an ability to work well under pressure.
• Strong team player as well as a proactive individual contributor.
• Ability to grasp technical concepts and communicate to customers in a simple manner.

Qualifications:

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail-oriented and analytical
• Demonstrated ability to increase customer satisfaction